{"id":"https://openalex.org/W492644880","doi":"https://doi.org/10.1007/3-540-29473-2_11","title":"Innovationsmanagement im Service-Marketing: Neue Gesch\u00e4fte f\u00fcr den Service erschlie\u00dfen","display_name":"Innovationsmanagement im Service-Marketing: Neue Gesch\u00e4fte f\u00fcr den Service erschlie\u00dfen","publication_year":2005,"publication_date":"2005-12-08","ids":{"openalex":"https://openalex.org/W492644880","doi":"https://doi.org/10.1007/3-540-29473-2_11","mag":"492644880"},"language":"de","primary_location":{"id":"doi:10.1007/3-540-29473-2_11","doi":"https://doi.org/10.1007/3-540-29473-2_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-29473-2_11","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Engineering","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4231819042","display_name":"Service Engineering"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028400329","display_name":"Martin Benkenstein","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4665924","display_name":"University of Rostock","ror":"https://ror.org/03zdwsf69","country_code":"DE","type":"education","lineage":["https://openalex.org/I4665924"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Benkenstein","raw_affiliation_strings":["Institut f\u00fcr Marketing und Dienstleistungsforschung, Universit\u00e4t Rostock, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut f\u00fcr Marketing und Dienstleistungsforschung, Universit\u00e4t Rostock, Germany","institution_ids":["https://openalex.org/I4665924"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024897154","display_name":"Ariane von Stenglin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4665924","display_name":"University of Rostock","ror":"https://ror.org/03zdwsf69","country_code":"DE","type":"education","lineage":["https://openalex.org/I4665924"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Ariane von Stenglin","raw_affiliation_strings":["Institut f\u00fcr Marketing und Dienstleistungsforschung, Universit\u00e4t Rostock, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut f\u00fcr Marketing und Dienstleistungsforschung, Universit\u00e4t Rostock, Germany","institution_ids":["https://openalex.org/I4665924"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4665924"],"apc_list":null,"apc_paid":null,"fwci":2.0103,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.84479554,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"271","last_page":"295"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/innovation-management","display_name":"innovation management","score":0.8009999990463257},{"id":"https://openalex.org/keywords/services-marketing","display_name":"service marketing","score":0.9380000233650208},{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.9660000205039978},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.6800000071525574},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8379999995231628},{"id":"https://openalex.org/keywords/innovation-process","display_name":"innovation process","score":0.7599999904632568},{"id":"https://openalex.org/keywords/new-service-development","display_name":"new service development","score":0.6420000195503235},{"id":"https://openalex.org/keywords/service-engineering","display_name":"service engineering","score":0.8429999947547913},{"id":"https://openalex.org/keywords/innovation-methods","display_name":"innovation methods","score":0.367000013589859}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.528007984161377},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48755306005477905},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.37022852897644043},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2936997413635254}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/3-540-29473-2_11","doi":"https://doi.org/10.1007/3-540-29473-2_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-29473-2_11","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Engineering","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.651199996471405,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W24602768","https://openalex.org/W53566800","https://openalex.org/W203514361","https://openalex.org/W343817373","https://openalex.org/W604783214","https://openalex.org/W617057081","https://openalex.org/W1023260506","https://openalex.org/W1496404606","https://openalex.org/W1528998986","https://openalex.org/W1549054775","https://openalex.org/W1599294071","https://openalex.org/W1697040476","https://openalex.org/W1886294996","https://openalex.org/W1982367576","https://openalex.org/W2022179688","https://openalex.org/W2038125955","https://openalex.org/W2068041558","https://openalex.org/W2098037970","https://openalex.org/W2155847541","https://openalex.org/W2217115248","https://openalex.org/W2486544045","https://openalex.org/W2494127036","https://openalex.org/W2494455742","https://openalex.org/W2494849966","https://openalex.org/W2497755428","https://openalex.org/W2500168169","https://openalex.org/W2501405996","https://openalex.org/W2504224968","https://openalex.org/W3124921867","https://openalex.org/W4206210286","https://openalex.org/W4213235724","https://openalex.org/W4233360704","https://openalex.org/W4236283289","https://openalex.org/W4246517034","https://openalex.org/W4248751164","https://openalex.org/W4253055129","https://openalex.org/W6817107472"],"related_works":["https://openalex.org/W1861445392","https://openalex.org/W2073308916","https://openalex.org/W7153268045","https://openalex.org/W151310414","https://openalex.org/W7072051255","https://openalex.org/W7025356184","https://openalex.org/W2108561227","https://openalex.org/W7020011424","https://openalex.org/W4252213053","https://openalex.org/W108582501"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}