{"id":"https://openalex.org/W4417192547","doi":"https://doi.org/10.2991/978-94-6463-906-3_10","title":"The Determinants of University Service Quality: A Panacea for Long-Term Success for HEI","display_name":"The Determinants of University Service Quality: A Panacea for Long-Term Success for HEI","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4417192547","doi":"https://doi.org/10.2991/978-94-6463-906-3_10"},"language":"en","primary_location":{"id":"doi:10.2991/978-94-6463-906-3_10","doi":"https://doi.org/10.2991/978-94-6463-906-3_10","is_oa":true,"landing_page_url":"https://doi.org/10.2991/978-94-6463-906-3_10","pdf_url":"https://www.atlantis-press.com/article/126018790.pdf","source":null,"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Atlantis Highlights in Sustainable Development","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W7113906432","display_name":"Proceedings of Botho University International Research Conference (BUIRC 2025)"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.atlantis-press.com/article/126018790.pdf","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058932988","display_name":"Wilbert Kudakwashe Chidaushe","orcid":"https://orcid.org/0000-0003-1266-4288","observed_orcids":["https://orcid.org/0000-0003-1266-4288"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Wilbert Kudakwashe Chidaushe","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-1266-4288","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5116253044","display_name":"Mini Sebastian","orcid":"https://orcid.org/0009-0009-0941-0886","observed_orcids":["https://orcid.org/0009-0009-0941-0886"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mini Sebastian","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0009-0941-0886","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5104876247","display_name":"Stegi Shine","orcid":"https://orcid.org/0009-0008-9575-2446","observed_orcids":["https://orcid.org/0009-0008-9575-2446"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stegi Shine","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0008-9575-2446","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5120760843","display_name":"Precious Precious Onneile Alade","orcid":"https://orcid.org/0009-0008-3488-2802","observed_orcids":["https://orcid.org/0009-0008-3488-2802"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Precious Precious Onneile Alade","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0008-3488-2802","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5120760844","display_name":"Martin Tatenda Dzimbanhete","orcid":"https://orcid.org/0009-0001-2242-1194","observed_orcids":["https://orcid.org/0009-0001-2242-1194"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Martin Tatenda Dzimbanhete","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0001-2242-1194","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5120740979","display_name":"Alice Monyi","orcid":"https://orcid.org/0009-0008-9594-9273","observed_orcids":["https://orcid.org/0009-0008-9594-9273"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alice Monyi","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0008-9594-9273","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5058932988"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"167","last_page":"190"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10546","display_name":"Higher Education Governance and Development","score":0.006399999838322401,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/higher-education-service-quality","display_name":"academic service quality","score":0.9350000023841858},{"id":"https://openalex.org/keywords/higher-education-institutions","display_name":"higher education institutions","score":0.9430000185966492},{"id":"https://openalex.org/keywords/service-quality-factors","display_name":"service quality factors","score":0.7440000176429749},{"id":"https://openalex.org/keywords/quality-in-higher-education","display_name":"higher education quality","score":0.6899999976158142}],"concepts":[{"id":"https://openalex.org/C26993612","wikidata":"https://www.wikidata.org/wiki/Q910154","display_name":"Panacea (medicine)","level":3,"score":0.628000020980835},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5509999990463257},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5281000137329102},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.4580000042915344},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4399000108242035},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.35359999537467957},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.31850001215934753},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.2565000057220459},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.2558000087738037},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2556999921798706}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2991/978-94-6463-906-3_10","doi":"https://doi.org/10.2991/978-94-6463-906-3_10","is_oa":true,"landing_page_url":"https://doi.org/10.2991/978-94-6463-906-3_10","pdf_url":"https://www.atlantis-press.com/article/126018790.pdf","source":null,"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Atlantis Highlights in Sustainable Development","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.2991/978-94-6463-906-3_10","doi":"https://doi.org/10.2991/978-94-6463-906-3_10","is_oa":true,"landing_page_url":"https://doi.org/10.2991/978-94-6463-906-3_10","pdf_url":"https://www.atlantis-press.com/article/126018790.pdf","source":null,"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Atlantis Highlights in Sustainable Development","raw_type":"book-chapter"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.4156000018119812,"display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4417192547.pdf"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3020268897","https://openalex.org/W2444016233","https://openalex.org/W2002251861","https://openalex.org/W2393282801","https://openalex.org/W7098762188","https://openalex.org/W3088741598","https://openalex.org/W2954401168","https://openalex.org/W2586838880","https://openalex.org/W2889166161","https://openalex.org/W1007101123"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-10-29T09:56:32.521200","created_date":"2025-12-10T00:00:00"}