{"id":"https://openalex.org/W4415730962","doi":"https://doi.org/10.47065/imj.v4i1.297","title":"Pengaruh persepsi harga, kualitas pelayanan, fasilitas dan kualitas produk terhadap kepuasan pelanggan","display_name":"Pengaruh persepsi harga, kualitas pelayanan, fasilitas dan kualitas produk terhadap kepuasan pelanggan","publication_year":2023,"publication_date":"2023-09-30","ids":{"openalex":"https://openalex.org/W4415730962","doi":"https://doi.org/10.47065/imj.v4i1.297"},"language":"id","primary_location":{"id":"doi:10.47065/imj.v4i1.297","doi":"https://doi.org/10.47065/imj.v4i1.297","is_oa":true,"landing_page_url":"https://doi.org/10.47065/imj.v4i1.297","pdf_url":null,"source":{"id":"https://openalex.org/S4387280394","display_name":"Insight Management Journal","issn_l":"2774-1737","issn":["2774-1737"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Insight Management Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.47065/imj.v4i1.297","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004901053","display_name":"Mella Sri Kencanawati","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210087516","display_name":"Gunadarma University","ror":"https://ror.org/0028q1g19","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087516"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Mella Sri Kencanawati","raw_affiliation_strings":["Universitas Gunadarma, Depok"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gunadarma, Depok","institution_ids":["https://openalex.org/I4210087516"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048590583","display_name":"Reni Anggraini","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210087516","display_name":"Gunadarma University","ror":"https://ror.org/0028q1g19","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087516"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Reni Anggraini","raw_affiliation_strings":["Universitas Gunadarma, Depok"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gunadarma, Depok","institution_ids":["https://openalex.org/I4210087516"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044831182","display_name":"Rini Tesniwati","orcid":"https://orcid.org/0009-0007-1807-5499","observed_orcids":["https://orcid.org/0009-0007-1807-5499"]},"institutions":[{"id":"https://openalex.org/I4210087516","display_name":"Gunadarma University","ror":"https://ror.org/0028q1g19","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087516"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rini Tesniwati","raw_affiliation_strings":["Universitas Gunadarma, Depok"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gunadarma, Depok","institution_ids":["https://openalex.org/I4210087516"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5120202383","display_name":"Muhammad Rayhan Putranto","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210087516","display_name":"Gunadarma University","ror":"https://ror.org/0028q1g19","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087516"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Muhammad Rayhan Putranto","raw_affiliation_strings":["Universitas Gunadarma, Depok"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gunadarma, Depok","institution_ids":["https://openalex.org/I4210087516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210087516"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.35945309,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"4","issue":"1","first_page":"12","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.023399999365210533,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/price-perception","display_name":"price perception","score":0.9409999847412109},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/facilities","display_name":"facilities","score":0.7429999709129333},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.9049999713897705},{"id":"https://openalex.org/keywords/small-business","display_name":"small business","score":0.7559999823570251}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.41269999742507935},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.35589998960494995},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.2928999960422516},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.2287999987602234},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.22040000557899475},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2167000025510788},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.2054000049829483},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1876000016927719},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.17900000512599945},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1679999977350235}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.47065/imj.v4i1.297","doi":"https://doi.org/10.47065/imj.v4i1.297","is_oa":true,"landing_page_url":"https://doi.org/10.47065/imj.v4i1.297","pdf_url":null,"source":{"id":"https://openalex.org/S4387280394","display_name":"Insight Management Journal","issn_l":"2774-1737","issn":["2774-1737"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Insight Management Journal","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.47065/imj.v4i1.297","doi":"https://doi.org/10.47065/imj.v4i1.297","is_oa":true,"landing_page_url":"https://doi.org/10.47065/imj.v4i1.297","pdf_url":null,"source":{"id":"https://openalex.org/S4387280394","display_name":"Insight Management Journal","issn_l":"2774-1737","issn":["2774-1737"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Insight Management Journal","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4412999010","https://openalex.org/W4412998878","https://openalex.org/W7215414256","https://openalex.org/W7134135857","https://openalex.org/W7134066853","https://openalex.org/W4397020853","https://openalex.org/W3127512468","https://openalex.org/W7219559711","https://openalex.org/W4410571105","https://openalex.org/W4388848242"],"abstract_inverted_index":{"Kedai":[0],"kopi":[1],"merupakan":[2],"salah":[3],"usaha":[4,11],"yang":[5,58,80,91],"sedang":[6],"banyak":[7],"diminati":[8],"oleh":[9],"pelaku":[10],"di":[12,21,153],"Jakarta.":[13,25],"Hal":[14,163],"ini":[15,28,51,84,102,164],"ditandai":[16],"dengan":[17,107],"menjamurnya":[18],"coffee":[19],"shop":[20],"seluruh":[22],"sudut":[23],"kota":[24],"Tujuan":[26],"penelitian":[27,50,83,101,119],"adalah":[29,103,116],"untuk":[30],"mengetahui":[31],"pengaruh":[32],"persepsi":[33,123,159],"harga,":[34,124],"kualitas":[35,39,125,136],"pelayanan,":[36,126],"fasilitas,":[37],"dan":[38,76,88,127,149,156,160],"produk":[40,137],"terhadap":[41,131,140],"kepuasan":[42,132,141,161],"pelanggan":[43],"Toko":[44],"Kopi":[45],"Tuku.":[46],"Metode":[47,97],"analisis":[48],"pada":[49,100],"menggunakan":[52,85],"data":[53,89],"primer":[54],"kualitatif,":[55],"tahap":[56],"uji":[57,61,74,77],"dilakukan":[59],"adalah:":[60],"validitas,":[62],"reliabilitas,":[63],"kelayakan":[64],"faktor,":[65],"normalitas,":[66],"heteroskedastisitas,":[67],"multikolinieritas,":[68],"regresi":[69],"linear":[70],"berganda,":[71],"koefisien":[72],"determinasi,":[73],"F":[75],"t.":[78],"Data":[79],"digunakan":[81,115],"dalam":[82,154,167],"instrumen":[86],"kuesioner,":[87],"valid":[90],"berhasil":[92],"dikumpulkan":[93],"sebanyak":[94],"100":[95],"responden.":[96],"pengambilan":[98],"sampel":[99],"non":[104],"probability":[105],"sampling":[106],"teknik":[108],"purposive":[109],"sampling.":[110],"Alat":[111],"bantu":[112],"pengujian":[113],"yangi":[114],"SPSS.":[117],"Hasil":[118],"menunjukkan":[120],"bahwa":[121],"variabel":[122,135],"fasilitas":[128,155],"berpengaruh":[129,139],"secara":[130],"pelanggan.":[133,142,162],"Sedangkan":[134],"tidak":[138],"Penelitian":[143],"selanjutnya":[144],"diharapkan":[145],"meneliti":[146],"bagaimana":[147],"inovasi":[148],"penggunaan":[150],"teknologi":[151],"terbaru":[152],"layanan":[157],"mempengaruhi":[158],"terutama":[165],"relevan":[166],"era":[168],"digital":[169],"saat":[170],"ini.":[171]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2025-10-31T00:00:00"}
