{"id":"https://openalex.org/W4415680997","doi":"https://doi.org/10.17287/kmr.2025.54.5.1437","title":"Temporal Analysis of Sentiment and Topic Responses in Restaurant Reservation App User Reviews: An Empirical Study from the Perspective of the Elaboration Likelihood Model","display_name":"Temporal Analysis of Sentiment and Topic Responses in Restaurant Reservation App User Reviews: An Empirical Study from the Perspective of the Elaboration Likelihood Model","publication_year":2025,"publication_date":"2025-10-30","ids":{"openalex":"https://openalex.org/W4415680997","doi":"https://doi.org/10.17287/kmr.2025.54.5.1437"},"language":"en","primary_location":{"id":"doi:10.17287/kmr.2025.54.5.1437","doi":"https://doi.org/10.17287/kmr.2025.54.5.1437","is_oa":false,"landing_page_url":"https://doi.org/10.17287/kmr.2025.54.5.1437","pdf_url":null,"source":{"id":"https://openalex.org/S4306494456","display_name":"\uacbd\uc601\ud559\uc5f0\uad6c","issn_l":"1226-1874","issn":["1226-1874","2951-3480"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"korean management review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020761960","display_name":"Sunnyoung Lee","orcid":"https://orcid.org/0000-0001-6998-8078","observed_orcids":["https://orcid.org/0000-0001-6998-8078"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sunnyoung Lee","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5083206942","display_name":"Sang-Hyeak Yoon","orcid":"https://orcid.org/0000-0002-0182-6109","observed_orcids":["https://orcid.org/0000-0002-0182-6109"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sang-Hyeak Yoon","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.28893449,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"54","issue":"5","first_page":"1437","last_page":"1455"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.5820000171661377,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.5820000171661377,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.39750000834465027,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.005799999926239252,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.6129999756813049},{"id":"https://openalex.org/keywords/sentiment-dynamics","display_name":"sentiment dynamics","score":0.4830000102519989},{"id":"https://openalex.org/keywords/topic-evolution","display_name":"topic evolution","score":0.6449999809265137},{"id":"https://openalex.org/keywords/elaboration-likelihood-model","display_name":"elaboration likelihood model","score":0.9129999876022339},{"id":"https://openalex.org/keywords/central-route-persuasion","display_name":"central route persuasion","score":0.6589999794960022},{"id":"https://openalex.org/keywords/peripheral-route-persuasion","display_name":"peripheral route persuasion","score":0.9769999980926514},{"id":"https://openalex.org/keywords/review-length","display_name":"review length","score":0.5040000081062317},{"id":"https://openalex.org/keywords/brand-trust","display_name":"brand trust","score":0.5130000114440918},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.4480000138282776},{"id":"https://openalex.org/keywords/co-occurrence-network-analysis","display_name":"co-occurrence network analysis","score":0.597000002861023},{"id":"https://openalex.org/keywords/lda-topic-model","display_name":"LDA topic modeling","score":0.8029999732971191},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"sentiment analysis","score":0.5009999871253967},{"id":"https://openalex.org/keywords/persuasive-messages","display_name":"persuasive messages","score":0.45100000500679016},{"id":"https://openalex.org/keywords/online-platforms","display_name":"digital platforms","score":0.41200000047683716},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.37400001287460327}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.7491000294685364},{"id":"https://openalex.org/C2780402292","wikidata":"https://www.wikidata.org/wiki/Q282853","display_name":"Elaboration likelihood model","level":3,"score":0.6626999974250793},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5740000009536743},{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.5357999801635742},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49380001425743103},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.38510000705718994},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.32670000195503235},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.32580000162124634},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.311599999666214},{"id":"https://openalex.org/C61224824","wikidata":"https://www.wikidata.org/wiki/Q2260434","display_name":"Mixture model","level":2,"score":0.3075000047683716},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.30140000581741333},{"id":"https://openalex.org/C171686336","wikidata":"https://www.wikidata.org/wiki/Q3532085","display_name":"Topic model","level":2,"score":0.2782000005245209},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.2768999934196472},{"id":"https://openalex.org/C2779192218","wikidata":"https://www.wikidata.org/wiki/Q16944486","display_name":"Elaboration","level":2,"score":0.27309998869895935},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.2655999958515167},{"id":"https://openalex.org/C166052673","wikidata":"https://www.wikidata.org/wiki/Q83021","display_name":"Empirical evidence","level":2,"score":0.25949999690055847},{"id":"https://openalex.org/C49781872","wikidata":"https://www.wikidata.org/wiki/Q1045555","display_name":"Maximum likelihood","level":2,"score":0.2533000111579895}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.17287/kmr.2025.54.5.1437","doi":"https://doi.org/10.17287/kmr.2025.54.5.1437","is_oa":false,"landing_page_url":"https://doi.org/10.17287/kmr.2025.54.5.1437","pdf_url":null,"source":{"id":"https://openalex.org/S4306494456","display_name":"\uacbd\uc601\ud559\uc5f0\uad6c","issn_l":"1226-1874","issn":["1226-1874","2951-3480"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"korean management review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"\ub514\uc9c0\ud138":[0],"\ud50c\ub7ab\ud3fc\uc758":[1],"\ud655\uc0b0\uc5d0":[2],"\ub530\ub77c":[3],"\uc18c\ube44\uc790":[4],"\ub9ac\ubdf0\ub294":[5],"\uc0ac\uc6a9\uc790\uc758":[6],"\uacbd\ud5d8,":[7],"\uac10\uc815,":[8],"\uae30\ub2a5":[9,75,126],"\uc548\uc815\uc131":[10],"\ub4f1\uc744":[11],"\ud3ec\uad04\uc801\uc73c\ub85c":[12],"\ubc18\uc601\ud558\uba70,":[13],"\uc11c\ube44\uc2a4":[14],"\ud488\uc9c8":[15],"\ubc0f":[16,127,179],"\ube0c\ub79c\ub4dc":[17],"\uc2e0\ub8b0":[18],"\ud615\uc131\uc5d0":[19],"\ud575\uc2ec\uc801\uc778":[20],"\uc5ed\ud560\uc744":[21],"\uc218\ud589\ud558\uace0":[22],"\uc788\ub2e4.":[23,64],"\ud2b9\ud788":[24],"\ub808\uc2a4\ud1a0\ub791":[25],"\uc608\uc57d":[26],"\uc571\uc740":[27],"\uc628\ub77c\uc778\uc0c1\uc5d0\uc11c\uc758":[28],"\ub9ac\ubdf0\uac00":[29],"\uc624\ud504\ub77c\uc778":[30],"\ud589\ub3d9\uc73c\ub85c":[31],"\uc9c1\uc811":[32],"\uc5f0\uacb0\ub41c\ub2e4\ub294":[33],"\uc810\uc5d0\uc11c":[34],"\ub192\uc740":[35],"\ud559\uc220\uc801\u2024\uc2e4\ubb34\uc801":[36],"\uac00\uce58\ub97c":[37],"\uc9c0\ub2cc\ub2e4.":[38],"\uadf8\ub7ec\ub098":[39,140],"\uae30\uc874":[40,152],"\uc5f0\uad6c\ub294":[41,67,163],"\ubcc4\uc810\uc774\ub098":[42],"\ub9ac\ubdf0":[43,54,96,110,166],"\uae38\uc774":[44],"\ub4f1":[45],"\uad6c\uc870\uc801":[46,171],"\uc815\ubcf4":[47,128],"\ub610\ub294":[48],"\ud2b9\uc815":[49],"\uc2dc\uc810\uc5d0":[50],"\ud55c\uc815\ub41c":[51],"\ubd84\uc11d\uc5d0":[52],"\uce58\uc6b0\uccd0,":[53],"\uba54\uc2dc\uc9c0\uc758":[55,170],"\uc2dc\uac04\uc801":[56],"\ubcc0\ud654\uc640":[57],"\uac10\uc131":[58,101,108,134,155],"\ud750\ub984\uc744":[59],"\ucda9\ubd84\ud788":[60],"\uc124\uba85\ud558\uc9c0":[61],"\ubabb\ud558\ub294":[62],"\ud55c\uacc4\uac00":[63],"\uc774\uc5d0":[65],"\ubcf8":[66,162],"\uc815\uad50\ud654":[68],"\uac00\ub2a5\uc131":[69],"\ubaa8\ub378(Elaboration":[70],"Likelihood":[71],"Model;":[72],"ELM)\uc5d0":[73],"\uae30\ubc18\ud558\uc5ec,":[74],"\uc911\uc2ec":[76,78,124,156],"\uba54\uc2dc\uc9c0\ub97c":[77],"\uacbd\ub85c,":[79],"\uac10\uc131\uc801":[80],"\ud45c\ud604\uc744":[81],"\uc8fc\ubcc0":[82,131,144],"\uacbd\ub85c\ub85c":[83],"\uc815\uc758\ud558\uace0":[84],"\uc774\ub4e4\uc758":[85],"\uc2dc\uacc4\uc5f4\uc801":[86],"\uad6c\uc870":[87],"\ubcc0\ud654\ub97c":[88],"\ub3d9\ud0dc\uc801\uc73c\ub85c":[89],"\ubd84\uc11d\ud558\uc600\ub2e4.":[90],"2009\ub144\ubd80\ud130":[91],"2023\ub144\uae4c\uc9c0":[92],"\uc218\uc9d1\ub41c":[93],"OpenTable":[94],"\uc571":[95,176],"46,392\uac74\uc744":[97],"\ub300\uc0c1\uc73c\ub85c":[98],"LDA":[99],"\ud1a0\ud53d\ubaa8\ub378\ub9c1,":[100],"\ubd84\uc11d,":[102],"\uacf5\ucd9c\ud604":[103],"\ub124\ud2b8\uc6cc\ud06c":[104],"\ubd84\uc11d\uc744":[105,167],"\ud1b5\ud569\uc801\uc73c\ub85c":[106],"\uc801\uc6a9\ud558\uc600\uc73c\uba70,":[107],"\uc810\uc218,":[109],"\uae38\uc774,":[111],"\ube48\ub3c4":[112],"\uac04":[113],"\uc0c1\uad00\uad00\uacc4\ub97c":[114],"\ubd84\uc11d\ud558\uace0,":[115],"\ucd08\uae30-\uc911\uae30-\ud6c4\uae30":[116],"\uc2dc\uae30\ub85c":[117],"\uad6c\ubd84\ud558\uc5ec":[118],"\ubcc0\ud654":[119],"\uc591\uc0c1\uc744":[120],"\ube44\uad50\ud558\uc600\ub2e4.":[121],"\ubd84\uc11d":[122],"\uacb0\uacfc,":[123],"\uacbd\ub85c\ub294":[125,132],"\ud3c9\uac00":[129],"\uc704\uc8fc\ub85c,":[130],"\uae0d\uc815":[133],"\uc911\uc2ec\uc73c\ub85c":[135],"\uad6c\uc131\ub418\ub294":[136],"\uacbd\ud5a5\uc774":[137],"\ub69c\ub837\ud558\uac8c":[138],"\ub098\ud0c0\ub0ac\ub2e4.":[139],"\ud6c4\uae30\uae30\uc5d0\ub294":[141],"\uae30\ub2a5\uc801":[142],"\ubd88\ub9cc\uc774":[143],"\uacbd\ub85c\ub97c":[145],"\ud1b5\ud574":[146,168],"\ubd80\uc815":[147],"\uac10\uc815\uc73c\ub85c":[148],"\ud655\uc0b0\ub418\ub294":[149],"\uc591\uc0c1\ub3c4":[150],"\ub098\ud0c0\ub098,":[151],"\uc774\ub860\uc5d0\uc11c":[153],"\uac04\uacfc\ub41c":[154],"\uacbd\ub85c\uc758":[157],"\uc0c8\ub85c\uc6b4":[158],"\uc5ed\ud560":[159],"\uac00\ub2a5\uc131\uc744":[160],"\uc2dc\uc0ac\ud558\uc600\ub2e4.":[161],"\uc2dc\uacc4\uc5f4":[164],"\uae30\ubc18\uc758":[165],"\uc124\ub4dd":[169],"\uc9c4\ud654":[172],"\uacfc\uc815\uc744":[173],"\uc2e4\uc99d\uc801\uc73c\ub85c":[174],"\uaddc\uba85\ud558\uc600\uc73c\uba70,":[175],"\uc804\ub7b5":[177],"\uc218\ub9bd":[178],"\uc2e4\ubb34\uc801":[180],"\uc758\uc0ac\uacb0\uc815\uc5d0":[181],"\uc720\uc758\ubbf8\ud55c":[182],"\uc778\uc0ac\uc774\ud2b8\ub97c":[183],"\uc81c\uacf5\ud55c\ub2e4.":[184]},"counts_by_year":[],"updated_date":"2026-09-21T07:43:02.447757","created_date":"2025-10-30T00:00:00"}