{"id":"https://openalex.org/W4415570826","doi":"https://doi.org/10.46799/jhs.v4i6.989","title":"The Influence of Educational Service Quality on Student Satisfaction: A Study on the Anti-Corruption Cultural Education Course (PBAK) in the Midwifery Department of Poltekkes Kemenkes Jakarta I","display_name":"The Influence of Educational Service Quality on Student Satisfaction: A Study on the Anti-Corruption Cultural Education Course (PBAK) in the Midwifery Department of Poltekkes Kemenkes Jakarta I","publication_year":2023,"publication_date":"2023-06-25","ids":{"openalex":"https://openalex.org/W4415570826","doi":"https://doi.org/10.46799/jhs.v4i6.989"},"language":"en","primary_location":{"id":"doi:10.46799/jhs.v4i6.989","doi":"https://doi.org/10.46799/jhs.v4i6.989","is_oa":true,"landing_page_url":"https://doi.org/10.46799/jhs.v4i6.989","pdf_url":"https://jurnal.healthsains.co.id/index.php/jhs/article/download/989/1180","source":{"id":"https://openalex.org/S4210235644","display_name":"Jurnal Health Sains","issn_l":"2723-4339","issn":["2723-4339","2723-6927"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Health Sains","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.healthsains.co.id/index.php/jhs/article/download/989/1180","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042674611","display_name":"Payung Hasibuan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Payung Hasibuan","raw_affiliation_strings":["Polytechnic of Health Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Polytechnic of Health Sciences","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038873931","display_name":"Jusuf Kristianto","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jusuf Kristianto","raw_affiliation_strings":["Polytechnic of Health Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Polytechnic of Health Sciences","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090162919","display_name":"Feryanda Utami","orcid":"https://orcid.org/0000-0002-9950-0595","observed_orcids":["https://orcid.org/0000-0002-9950-0595"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Feryanda Utami","raw_affiliation_strings":["Polytechnic of Health Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Polytechnic of Health Sciences","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5092713048","display_name":"Adelina Barus","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Adelina Barus","raw_affiliation_strings":["Polytechnic of Health Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Polytechnic of Health Sciences","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"4","issue":"6","first_page":"100","last_page":"105"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.8720999956130981,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.8720999956130981,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.08760000020265579,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.03060000017285347,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/educational-service-quality","display_name":"educational service quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/anti-corruption-education","display_name":"anti-corruption education","score":0.7860000133514404},{"id":"https://openalex.org/keywords/midwifery-education","display_name":"midwifery education","score":0.9110000133514404},{"id":"https://openalex.org/keywords/tangible-quality","display_name":"tangible quality","score":0.4620000123977661},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":0.9649999737739563},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.7940000295639038},{"id":"https://openalex.org/keywords/lecturer-performance","display_name":"lecturer performance","score":0.7950000166893005}],"concepts":[{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.645799994468689},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5636000037193298},{"id":"https://openalex.org/C70364389","wikidata":"https://www.wikidata.org/wiki/Q18757","display_name":"Validity","level":3,"score":0.5335999727249146},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.5202999711036682},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.5188999772071838},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5005000233650208},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.4733999967575073},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4519999921321869},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.42910000681877136},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.39800000190734863},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.3903000056743622},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.38499999046325684},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.38370001316070557},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.3237999975681305},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.3116999864578247},{"id":"https://openalex.org/C2779318504","wikidata":"https://www.wikidata.org/wiki/Q1438035","display_name":"Research design","level":2,"score":0.2964000105857849},{"id":"https://openalex.org/C20353970","wikidata":"https://www.wikidata.org/wiki/Q1056998","display_name":"Simple random sample","level":3,"score":0.2827000021934509},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.27730000019073486},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.25600001215934753}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.46799/jhs.v4i6.989","doi":"https://doi.org/10.46799/jhs.v4i6.989","is_oa":true,"landing_page_url":"https://doi.org/10.46799/jhs.v4i6.989","pdf_url":"https://jurnal.healthsains.co.id/index.php/jhs/article/download/989/1180","source":{"id":"https://openalex.org/S4210235644","display_name":"Jurnal Health Sains","issn_l":"2723-4339","issn":["2723-4339","2723-6927"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Health Sains","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.46799/jhs.v4i6.989","doi":"https://doi.org/10.46799/jhs.v4i6.989","is_oa":true,"landing_page_url":"https://doi.org/10.46799/jhs.v4i6.989","pdf_url":"https://jurnal.healthsains.co.id/index.php/jhs/article/download/989/1180","source":{"id":"https://openalex.org/S4210235644","display_name":"Jurnal Health Sains","issn_l":"2723-4339","issn":["2723-4339","2723-6927"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Health Sains","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.9901999831199646}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4415570826.pdf","grobid_xml":"https://content.openalex.org/works/W4415570826.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3015482361","https://openalex.org/W2939727089","https://openalex.org/W4280593744","https://openalex.org/W2091953983","https://openalex.org/W2998485485","https://openalex.org/W3199231905","https://openalex.org/W7163574972","https://openalex.org/W7053039304","https://openalex.org/W4386835375","https://openalex.org/W4413090657"],"abstract_inverted_index":{"Background:":[0],"Educational":[1],"services":[2,26],"are":[3,35,244],"one":[4],"of":[5,15,24,53,57,64,81,98,102,122,173,210,256,261,281],"the":[6,13,22,28,54,62,78,106,141,143,170,181,185,196,201,215,226,254,259,262,266,276,282],"intangible":[7],"services.":[8],"One":[9],"important":[10],"factor":[11,155],"for":[12],"success":[14],"students":[16,104,124],"in":[17,27,61,105,180,184,258,265],"pursuing":[18],"higher":[19],"education":[20,25],"is":[21,49,273],"quality":[23,55,84,175],"Teaching":[29],"and":[30,37,127,147,157,222,240,278],"Learning":[31],"Process":[32],"(PBM)":[33],"that":[34,85,176,214,237],"good":[36],"meet":[38],"student":[39,71,87,178],"expectations.":[40],"Objective:":[41],"This":[42,212],"study":[43,100],"aims":[44],"to":[45,76,139,168],"determine":[46,169],"whether":[47],"there":[48],"a":[50,115,120,136,207],"significant":[51],"influence":[52,86,177,225],"factors":[56,80,172,246,280],"educational":[58,82],"services,":[59],"specifically":[60],"course":[63,183,264],"Anti-Corruption":[65],"Cultural":[66],"Education":[67],"(PBAK),":[68],"on":[69,195],"overall":[70],"satisfaction,":[72],"as":[73,75],"well":[74],"identify":[77],"dominant":[79,171,245],"service":[83,174],"satisfaction":[88,179,252],"at":[89],"Poltekkes":[90,188,269],"Kemenkes":[91,189,270],"Jakarta":[92,190,271],"I.":[93,191],"Research":[94,192],"Methodology:":[95],"The":[96,109,130,231],"population":[97],"this":[99],"consists":[101],"all":[103],"Midwifery":[107,186,267],"department.":[108],"research":[110],"sample":[111],"was":[112,135,152,166,204],"taken":[113],"using":[114,140],"purposive":[116],"sampling":[117],"method,":[118],"with":[119,161,206,253],"total":[121,162],"58":[123],"from":[125],"1A":[126],"1B":[128],"levels.":[129],"data":[131],"collection":[132],"technique":[133],"used":[134],"questionnaire.":[137],"Prior":[138],"questionnaire,":[142],"researcher":[144],"conducted":[145],"validity":[146,151],"reliability":[148],"tests.":[149],"Instrument":[150],"assessed":[153],"through":[154],"analysis":[156,160,165],"item":[158],"score":[159],"scores.":[163],"Regression":[164],"employed":[167],"PBAK":[182,263],"Department,":[187,268],"Findings:":[193],"Based":[194],"ANOVA":[197],"or":[198],"F-test":[199],"results,":[200],"obtained":[202],"F-value":[203],"92.077":[205],"significance":[208],"level":[209],"0.000.":[211],"indicates":[213],"independent":[216],"variables":[217,243],"(Tangible,":[218],"Reliability,":[219],"Responsiveness,":[220],"Confidence,":[221],"Empathy)":[223],"collectively":[224],"dependent":[227],"variable":[228],"(Student":[229],"Satisfaction).":[230],"Backward":[232],"method":[233],"testing":[234],"also":[235],"reveals":[236],"Appearance":[238],"(Tangible)":[239],"Responsiveness":[241,279],"(Responsiveness)":[242],"influencing":[247],"Customer":[248],"Satisfaction.":[249],"Conclusion:":[250],"Student":[251],"performance":[255],"lecturers":[257],"implementation":[260],"I,":[272],"influenced":[274],"by":[275],"Tangible":[277],"lecturers.":[283]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2025-10-28T00:00:00"}