{"id":"https://openalex.org/W4414707367","doi":"https://doi.org/10.51583/ijltemas.2025.1409000035","title":"CRM Boost: Predictive Sales Analytics for Enhancing Customer Relations Using Regression Analysis","display_name":"CRM Boost: Predictive Sales Analytics for Enhancing Customer Relations Using Regression Analysis","publication_year":2025,"publication_date":"2025-10-01","ids":{"openalex":"https://openalex.org/W4414707367","doi":"https://doi.org/10.51583/ijltemas.2025.1409000035"},"language":"en","primary_location":{"id":"doi:10.51583/ijltemas.2025.1409000035","doi":"https://doi.org/10.51583/ijltemas.2025.1409000035","is_oa":true,"landing_page_url":"https://doi.org/10.51583/ijltemas.2025.1409000035","pdf_url":"https://www.ijltemas.in/submission/index.php/online/article/download/3009/3405","source":{"id":"https://openalex.org/S4210212248","display_name":"International Journal of Latest Technology in Engineering Management & Applied Science","issn_l":"2278-2540","issn":["2278-2540"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Latest Technology in Engineering Management & Applied Science","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.ijltemas.in/submission/index.php/online/article/download/3009/3405","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047538849","display_name":"Rhonnel S. Paculanan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3132376896","display_name":"Quezon City University","ror":"https://ror.org/01sdhtm90","country_code":"PH","type":"education","lineage":["https://openalex.org/I3132376896"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Rhonnel S. Paculanan","raw_affiliation_strings":["College of Computer Studies - Quezon City University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Computer Studies - Quezon City University","institution_ids":["https://openalex.org/I3132376896"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5119797140","display_name":"Geovanni P. Jomoc","orcid":"https://orcid.org/0009-0009-4851-1313","observed_orcids":["https://orcid.org/0009-0009-4851-1313"]},"institutions":[{"id":"https://openalex.org/I3132376896","display_name":"Quezon City University","ror":"https://ror.org/01sdhtm90","country_code":"PH","type":"education","lineage":["https://openalex.org/I3132376896"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Geovanni P. Jomoc","raw_affiliation_strings":["College of Computer Studies - Quezon City University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Computer Studies - Quezon City University","institution_ids":["https://openalex.org/I3132376896"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5138487325","display_name":"Harold R. Lucero","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3132376896","display_name":"Quezon City University","ror":"https://ror.org/01sdhtm90","country_code":"PH","type":"education","lineage":["https://openalex.org/I3132376896"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Harold R. Lucero","raw_affiliation_strings":["College of Computer Studies - Quezon City University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Computer Studies - Quezon City University","institution_ids":["https://openalex.org/I3132376896"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5119797142","display_name":"Ronnie P. Gatdula","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3132376896","display_name":"Quezon City University","ror":"https://ror.org/01sdhtm90","country_code":"PH","type":"education","lineage":["https://openalex.org/I3132376896"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Ronnie P. Gatdula","raw_affiliation_strings":["College of Computer Studies - Quezon City University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Computer Studies - Quezon City University","institution_ids":["https://openalex.org/I3132376896"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5119797143","display_name":"Ezekiel R. Borja","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3132376896","display_name":"Quezon City University","ror":"https://ror.org/01sdhtm90","country_code":"PH","type":"education","lineage":["https://openalex.org/I3132376896"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Ezekiel R. Borja","raw_affiliation_strings":["College of Computer Studies - Quezon City University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Computer Studies - Quezon City University","institution_ids":["https://openalex.org/I3132376896"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5119797144","display_name":"Laser Ryan V. Lleno","orcid":"https://orcid.org/0009-0003-9357-2787","observed_orcids":["https://orcid.org/0009-0003-9357-2787","https://orcid.org/0009-0008-6656-2344"]},"institutions":[{"id":"https://openalex.org/I3132376896","display_name":"Quezon City University","ror":"https://ror.org/01sdhtm90","country_code":"PH","type":"education","lineage":["https://openalex.org/I3132376896"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Laser Ryan V. Lleno","raw_affiliation_strings":["College of Computer Studies - Quezon City University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Computer Studies - Quezon City University","institution_ids":["https://openalex.org/I3132376896"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I3132376896"],"apc_list":null,"apc_paid":null,"fwci":0.6591,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.66762232,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"14","issue":"9","first_page":"251","last_page":"258"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.8281000256538391,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.8281000256538391,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.1251000016927719,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13373","display_name":"Data Mining and Machine Learning Applications","score":0.012500000186264515,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9850000143051147},{"id":"https://openalex.org/keywords/sales-forecasting","display_name":"sales forecasting","score":0.8050000071525574},{"id":"https://openalex.org/keywords/regression-analysis","display_name":"regression analysis","score":0.9679999947547913},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.8399999737739563},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9700000286102295},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9309999942779541},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.492000013589859},{"id":"https://openalex.org/keywords/seasonal-demand","display_name":"seasonal demand","score":0.8080000281333923},{"id":"https://openalex.org/keywords/resource-allocation","display_name":"resource allocation","score":0.5450000166893005},{"id":"https://openalex.org/keywords/marketing-strategy","display_name":"marketing strategy","score":0.6690000295639038},{"id":"https://openalex.org/keywords/agile-software-development","display_name":"agile software development","score":0.7459999918937683},{"id":"https://openalex.org/keywords/data-driven-decision-making","display_name":"data-driven decision making","score":0.7229999899864197},{"id":"https://openalex.org/keywords/personalized-services","display_name":"personalized services","score":0.6489999890327454},{"id":"https://openalex.org/keywords/sustainable-business-growth","display_name":"sustainable business growth","score":0.699999988079071},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"customer engagement","score":0.4869999885559082},{"id":"https://openalex.org/keywords/theory-practice-gap","display_name":"theory-practice gap","score":0.6240000128746033}],"concepts":[{"id":"https://openalex.org/C83209312","wikidata":"https://www.wikidata.org/wiki/Q1053367","display_name":"Predictive analytics","level":2,"score":0.7409999966621399},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.6166999936103821},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.607699990272522},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5263000130653381},{"id":"https://openalex.org/C139749660","wikidata":"https://www.wikidata.org/wiki/Q5657855","display_name":"Sales management","level":2,"score":0.48260000348091125},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47350001335144043},{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.4577000141143799},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.43050000071525574},{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.4090999960899353},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40119999647140503},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.3952000141143799},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38370001316070557},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.3779999911785126},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.37209999561309814},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.37209999561309814},{"id":"https://openalex.org/C37952496","wikidata":"https://www.wikidata.org/wiki/Q5001829","display_name":"Business analytics","level":4,"score":0.3707999885082245},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3700999915599823},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.35920000076293945},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.35339999198913574},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.3472000062465668},{"id":"https://openalex.org/C177606310","wikidata":"https://www.wikidata.org/wiki/Q5674297","display_name":"Adaptability","level":2,"score":0.34610000252723694},{"id":"https://openalex.org/C175801342","wikidata":"https://www.wikidata.org/wiki/Q1988917","display_name":"Data analysis","level":2,"score":0.32409998774528503},{"id":"https://openalex.org/C2781067378","wikidata":"https://www.wikidata.org/wiki/Q17027399","display_name":"Interpretability","level":2,"score":0.3174000084400177},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.31119999289512634},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.3057999908924103},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.27970001101493835},{"id":"https://openalex.org/C45804977","wikidata":"https://www.wikidata.org/wiki/Q7239673","display_name":"Predictive modelling","level":2,"score":0.271699994802475},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.2662999927997589},{"id":"https://openalex.org/C516187249","wikidata":"https://www.wikidata.org/wiki/Q10719477","display_name":"Web analytics","level":5,"score":0.2655999958515167},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.2605000138282776},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.2533000111579895}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.51583/ijltemas.2025.1409000035","doi":"https://doi.org/10.51583/ijltemas.2025.1409000035","is_oa":true,"landing_page_url":"https://doi.org/10.51583/ijltemas.2025.1409000035","pdf_url":"https://www.ijltemas.in/submission/index.php/online/article/download/3009/3405","source":{"id":"https://openalex.org/S4210212248","display_name":"International Journal of Latest Technology in Engineering Management & Applied Science","issn_l":"2278-2540","issn":["2278-2540"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Latest Technology in Engineering Management & Applied Science","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.51583/ijltemas.2025.1409000035","doi":"https://doi.org/10.51583/ijltemas.2025.1409000035","is_oa":true,"landing_page_url":"https://doi.org/10.51583/ijltemas.2025.1409000035","pdf_url":"https://www.ijltemas.in/submission/index.php/online/article/download/3009/3405","source":{"id":"https://openalex.org/S4210212248","display_name":"International Journal of Latest Technology in Engineering Management & Applied Science","issn_l":"2278-2540","issn":["2278-2540"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Latest Technology in Engineering Management & Applied Science","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4414707367.pdf","grobid_xml":"https://content.openalex.org/works/W4414707367.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W1567914593","https://openalex.org/W2972260529","https://openalex.org/W3160940115","https://openalex.org/W4400444117","https://openalex.org/W4406511674","https://openalex.org/W4411490639"],"related_works":["https://openalex.org/W4410583199","https://openalex.org/W7204497101","https://openalex.org/W7221568019","https://openalex.org/W7212758541","https://openalex.org/W7127884115","https://openalex.org/W4410062617","https://openalex.org/W4411490639","https://openalex.org/W47786673","https://openalex.org/W7162638106","https://openalex.org/W7130606693"],"abstract_inverted_index":{"Abstract:":[0],"Predictive":[1],"Sales":[2],"Analytics":[3],"for":[4,155,329,405],"Enhancing":[5],"Customer":[6],"Relations":[7],"Using":[8],"Regression":[9],"Analysis":[10],"focuses":[11],"on":[12,50,261],"utilizing":[13],"data-driven":[14],"techniques":[15],"to":[16,41,80,109,123,136,144,167,179,223,246,286,307,384,427,451,454],"inform":[17],"and":[18,35,46,67,92,112,125,151,172,186,209,229,244,267,283,298,302,321,332,353,356,374,401,415,443,458],"improve":[19,168],"business":[20,207,434],"decision-making.":[21],"By":[22,157],"applying":[23],"regression":[24,134,338],"analysis,":[25],"the":[26,141,164,175,197,200,213,221,238,272,366,378,391,411],"system":[27,131,176,222,273,312,392],"can":[28],"identify":[29,148],"significant":[30],"relationships":[31,344,430],"between":[32,345,413],"customer":[33,59,64,82,91,115,138,149,169,281,309,318,375,429],"behaviors":[34],"sales":[36,44,93,129,146,316,361],"performance.":[37],"This":[38],"allows":[39],"organizations":[40,208,442],"forecast":[42,145],"future":[43],"outcomes":[45],"adjust":[47],"strategies":[48,373],"based":[49],"reliable":[51,327],"predictions.":[52],"The":[53,84,117,216,232,249,311,436],"integration":[54],"of":[55,86,119,192,199,203,251,280],"predictive":[56,87,128,159,322,388,419],"analytics":[57,130,160,420],"into":[58,95,161],"relationship":[60],"management":[61],"(CRM)":[62],"strengthens":[63],"retention,":[65,170],"loyalty,":[66],"satisfaction.":[68],"It":[69,424],"also":[70],"helps":[71],"managers":[72],"allocate":[73,182],"resources":[74,183],"more":[75,113,184],"effectively":[76,185],"while":[77,300,377,431],"personalizing":[78],"services":[79],"meet":[81],"needs.":[83,290],"use":[85],"models":[88],"transforms":[89],"raw":[90],"data":[94,282],"actionable":[96,153],"insights.":[97],"Overall,":[98,390],"this":[99,120],"approach":[100],"combines":[101],"statistical":[102],"accuracy":[103],"with":[104,421,448],"strategic":[105,403],"value,":[106],"enabling":[107],"businesses":[108,181],"build":[110],"stronger":[111],"sustainable":[114,188,433],"relationships.":[116],"goal":[118],"project":[121,142,165],"is":[122,177],"design":[124],"evaluate":[126],"a":[127,398,402],"that":[132,271,293,337],"leverages":[133],"analysis":[135,339],"enhance":[137],"relations.":[139],"Specifically,":[140],"aims":[143],"outcomes,":[147],"trends,":[150],"provide":[152],"insights":[154],"decision-makers.":[156],"integrating":[158],"CRM":[162,422],"practices,":[163],"seeks":[166],"satisfaction,":[171],"loyalty.":[173],"Furthermore,":[174],"expected":[178],"help":[180],"achieve":[187],"growth.":[189,435],"A":[190],"total":[191],"150":[193],"respondents":[194,211,364],"participated":[195],"in":[196,276,342,370,387],"evaluation":[198,250],"system,":[201],"consisting":[202],"10":[204],"representatives":[205],"from":[206,212,226],"140":[210],"academic":[214,230,333,379],"community.":[215],"diverse":[217],"respondent":[218],"composition":[219],"allowed":[220],"be":[224],"assessed":[225],"both":[227,330,397],"practical":[228,368],"perspectives.":[231],"development":[233,445],"process":[234],"was":[235,253,274,296,340],"guided":[236],"by":[237,417,441,446],"Agile":[239],"methodology,":[240],"ensuring":[241],"iterative":[242],"improvements":[243],"adaptability":[245],"user":[247],"requirements.":[248],"CRMBoost":[252,409],"conducted":[254],"using":[255],"ISO":[256,452],"quality":[257],"standards,":[258],"specifically":[259],"focusing":[260],"functionality,":[262],"interaction":[263,294],"capability,":[264],"safety,":[265],"security,":[266],"flexibility.":[268],"Results":[269],"showed":[270],"functional":[275],"processing":[277],"large":[278],"amounts":[279],"flexible":[284],"enough":[285],"accommodate":[287],"different":[288],"organizational":[289],"Respondents":[291],"confirmed":[292],"capability":[295],"intuitive":[297],"user-friendly,":[299],"safety":[301],"security":[303],"measures":[304],"were":[305,324],"sufficient":[306],"protect":[308],"information.":[310],"outputs,":[313],"which":[314],"included":[315],"forecasts,":[317],"trend":[319],"reports,":[320],"insights,":[323],"validated":[325],"as":[326,349,360,396],"tools":[328],"decision-making":[331],"analysis.":[334],"Findings":[335],"revealed":[336],"effective":[341],"establishing":[343],"independent":[346],"variables":[347,358],"such":[348,359],"demographics,":[350],"purchasing":[351],"history,":[352],"seasonal":[354],"demand,":[355],"dependent":[357],"outcomes.":[362],"Business":[363],"highlighted":[365],"system\u2019s":[367],"usefulness":[369],"improving":[371],"marketing":[372],"engagement,":[376],"community":[380],"emphasized":[381],"its":[382,394,439],"contribution":[383],"advancing":[385],"knowledge":[386],"analytics.":[389],"demonstrated":[393],"potential":[395],"technical":[399],"solution":[400],"resource":[404],"organizations.":[406],"In":[407],"conclusion,":[408],"bridges":[410],"gap":[412],"theory":[414],"practice":[416],"combining":[418],"strategies.":[423],"contributes":[425],"significantly":[426],"enhancing":[428],"promoting":[432],"study":[437],"recommends":[438],"adoption":[440],"further":[444],"researchers,":[447],"continuous":[449],"alignment":[450],"standards":[453],"ensure":[455],"long-term":[456],"effectiveness":[457],"reliability.":[459]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2025-10-10T00:00:00"}