{"id":"https://openalex.org/W4413857504","doi":"https://doi.org/10.1007/978-3-031-96380-3_22","title":"Integrating Distributed Web Systems into CRM Platforms to Optimize User Experience and Business","display_name":"Integrating Distributed Web Systems into CRM Platforms to Optimize User Experience and Business","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4413857504","doi":"https://doi.org/10.1007/978-3-031-96380-3_22"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-96380-3_22","doi":"https://doi.org/10.1007/978-3-031-96380-3_22","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-96380-3_22","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4413857513","display_name":"Research Perspectives on Software Engineering and Systems Design"},"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5093619416","display_name":"Marian Ileana","orcid":"https://orcid.org/0009-0008-9624-2202","observed_orcids":["https://orcid.org/0009-0008-9624-2202"]},"institutions":[{"id":"https://openalex.org/I61641377","display_name":"Universitatea Na\u021bional\u0103 de \u0218tiin\u021b\u0103 \u0219i Tehnologie Politehnica Bucure\u0219ti","ror":"https://ror.org/0558j5q12","country_code":"RO","type":"education","lineage":["https://openalex.org/I61641377"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Marian Ileana","raw_affiliation_strings":["National University of Science and Technology POLITEHNICA Bucharest, Pitesti University Center, Pitesti, Romania"],"raw_orcid":"https://orcid.org/0009-0008-9624-2202","affiliations":[{"raw_affiliation_string":"National University of Science and Technology POLITEHNICA Bucharest, Pitesti University Center, Pitesti, Romania","institution_ids":["https://openalex.org/I61641377"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103043106","display_name":"Pavel Petrov","orcid":"https://orcid.org/0009-0006-7596-6215","observed_orcids":["https://orcid.org/0009-0006-7596-6215"]},"institutions":[{"id":"https://openalex.org/I196275078","display_name":"St. Cyril and St. Methodius University of Veliko Tarnovo","ror":"https://ror.org/027n8z047","country_code":"BG","type":"education","lineage":["https://openalex.org/I196275078"]}],"countries":["BG"],"is_corresponding":true,"raw_author_name":"Pavel Petrov","raw_affiliation_strings":["St. Cyril and St. Methodius University of Veliko Tarnovo, Veliko Tarnovo, Bulgaria"],"raw_orcid":"https://orcid.org/0009-0006-7596-6215","affiliations":[{"raw_affiliation_string":"St. Cyril and St. Methodius University of Veliko Tarnovo, Veliko Tarnovo, Bulgaria","institution_ids":["https://openalex.org/I196275078"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004524692","display_name":"Vassil Milev","orcid":"https://orcid.org/0000-0002-0994-2112","observed_orcids":["https://orcid.org/0000-0002-0994-2112"]},"institutions":[{"id":"https://openalex.org/I196275078","display_name":"St. Cyril and St. Methodius University of Veliko Tarnovo","ror":"https://ror.org/027n8z047","country_code":"BG","type":"education","lineage":["https://openalex.org/I196275078"]}],"countries":["BG"],"is_corresponding":false,"raw_author_name":"Vassil Milev","raw_affiliation_strings":["St. Cyril and St. Methodius University of Veliko Tarnovo, Veliko Tarnovo, Bulgaria"],"raw_orcid":"https://orcid.org/0000-0002-0994-2112","affiliations":[{"raw_affiliation_string":"St. Cyril and St. Methodius University of Veliko Tarnovo, Veliko Tarnovo, Bulgaria","institution_ids":["https://openalex.org/I196275078"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5103043106"],"corresponding_institution_ids":["https://openalex.org/I196275078"],"apc_list":null,"apc_paid":null,"fwci":6.2268,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.93973842,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"250","last_page":"262"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.5116999745368958,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.5116999745368958,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.3278999924659729,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.06859999895095825,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/distributed-web-systems","display_name":"distributed web systems","score":0.9739999771118164},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9300000071525574},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.972000002861023},{"id":"https://openalex.org/keywords/enterprise-efficiency","display_name":"enterprise efficiency","score":0.9179999828338623},{"id":"https://openalex.org/keywords/interoperability","display_name":"interoperability","score":0.7799999713897705},{"id":"https://openalex.org/keywords/data-security","display_name":"data security","score":0.8809999823570251},{"id":"https://openalex.org/keywords/process-optimization","display_name":"process optimization","score":0.8140000104904175},{"id":"https://openalex.org/keywords/industrial-environments","display_name":"industrial environments","score":0.8009999990463257}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5714501738548279},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3852863609790802}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-96380-3_22","doi":"https://doi.org/10.1007/978-3-031-96380-3_22","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-96380-3_22","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7207000255584717,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1982648554","https://openalex.org/W2019266173","https://openalex.org/W2498597779","https://openalex.org/W3000794329","https://openalex.org/W3043312650","https://openalex.org/W3087425886","https://openalex.org/W3093659890","https://openalex.org/W3110978432","https://openalex.org/W3144236756","https://openalex.org/W3154409335","https://openalex.org/W3196966179","https://openalex.org/W3215841716","https://openalex.org/W4210281237","https://openalex.org/W4242242662","https://openalex.org/W4292458010","https://openalex.org/W4385891150","https://openalex.org/W4390945475","https://openalex.org/W4399209202","https://openalex.org/W4400113604","https://openalex.org/W4400836798"],"related_works":["https://openalex.org/W4415495438","https://openalex.org/W4399261899","https://openalex.org/W4409635803","https://openalex.org/W4238831678","https://openalex.org/W2753169715","https://openalex.org/W1627142765","https://openalex.org/W7124573080","https://openalex.org/W2160650242","https://openalex.org/W2109830242","https://openalex.org/W646259732"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2025-10-10T00:00:00"}