{"id":"https://openalex.org/W4413856466","doi":"https://doi.org/10.36079/lamintang.jetas-0702.881","title":"Comparative Analysis of Chatbot Development Methods on Flexibility and Control","display_name":"Comparative Analysis of Chatbot Development Methods on Flexibility and Control","publication_year":2025,"publication_date":"2025-08-20","ids":{"openalex":"https://openalex.org/W4413856466","doi":"https://doi.org/10.36079/lamintang.jetas-0702.881"},"language":"en","primary_location":{"id":"doi:10.36079/lamintang.jetas-0702.881","doi":"https://doi.org/10.36079/lamintang.jetas-0702.881","is_oa":true,"landing_page_url":"https://doi.org/10.36079/lamintang.jetas-0702.881","pdf_url":"https://lamintang.org/journal/index.php/jetas/article/download/881/588","source":{"id":"https://openalex.org/S4210176468","display_name":"Journal of Engineering Technology and Applied Science (JETAS)","issn_l":"2721-7949","issn":["2721-7949","2721-8090"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Engineering, Technology, and Applied Science (JETAS)","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://lamintang.org/journal/index.php/jetas/article/download/881/588","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Achmad Yani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Achmad Yani","raw_affiliation_strings":["Department of Shipbuilding Engineering , Faculty of Engineering , Universitas Hasanuddin. Makassar , Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Shipbuilding Engineering , Faculty of Engineering , Universitas Hasanuddin. Makassar , Indonesia","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Andi Almeira Zocha Ismail","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4402554087","display_name":"Politeknik Negeri Batam","ror":"https://ror.org/00m0asz87","country_code":null,"type":"education","lineage":["https://openalex.org/I4402554087"]}],"countries":[],"is_corresponding":false,"raw_author_name":"Andi Almeira Zocha Ismail","raw_affiliation_strings":["Program of Robotics Engineering , Department of Electrical Engineering , Politeknik Negeri Batam (Polibatam) . Batam , Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Program of Robotics Engineering , Department of Electrical Engineering , Politeknik Negeri Batam (Polibatam) . Batam , Indonesia","institution_ids":["https://openalex.org/I4402554087"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109786135","display_name":"Andi Regina Acacia Ismail","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4402554087","display_name":"Politeknik Negeri Batam","ror":"https://ror.org/00m0asz87","country_code":null,"type":"education","lineage":["https://openalex.org/I4402554087"]}],"countries":[],"is_corresponding":false,"raw_author_name":"Andi Regina Acacia Ismail","raw_affiliation_strings":["Program of Robotics Engineering , Department of Electrical Engineering , Politeknik Negeri Batam (Polibatam) . Batam , Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Program of Robotics Engineering , Department of Electrical Engineering , Politeknik Negeri Batam (Polibatam) . Batam , Indonesia","institution_ids":["https://openalex.org/I4402554087"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036671945","display_name":"Pratiwi Hendro Wahyudiono","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I55892964","display_name":"Andalas University","ror":"https://ror.org/04ded0672","country_code":"ID","type":"education","lineage":["https://openalex.org/I55892964"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Pratiwi Hendro Wahyudiono","raw_affiliation_strings":["Department of Industrial Engineering , Faculty of Engineering , Universitas Andalas. Padang , Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering , Faculty of Engineering , Universitas Andalas. Padang , Indonesia","institution_ids":["https://openalex.org/I55892964"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.15905802,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"7","issue":"2","first_page":"80","last_page":"92"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9175000190734863,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9175000190734863,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.08169999718666077,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13904","display_name":"Artificial Intelligence Applications","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot-development","display_name":"chatbot development","score":0.8579999804496765},{"id":"https://openalex.org/keywords/rule-based-chatbots","display_name":"rule-based chatbots","score":0.8560000061988831},{"id":"https://openalex.org/keywords/retrieval-based-chatbots","display_name":"retrieval-based chatbots","score":0.9240000247955322},{"id":"https://openalex.org/keywords/generative-ai-chatbots","display_name":"generative AI chatbots","score":0.8960000276565552},{"id":"https://openalex.org/keywords/interpretability","display_name":"interpretability","score":0.765999972820282},{"id":"https://openalex.org/keywords/google-assistant","display_name":"Google Assistant","score":0.9509999752044678},{"id":"https://openalex.org/keywords/chatgpt","display_name":"ChatGPT","score":0.9980000257492065}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7372534871101379},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.6311126351356506},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5031513571739197},{"id":"https://openalex.org/C2776542497","wikidata":"https://www.wikidata.org/wiki/Q5266672","display_name":"Development (topology)","level":2,"score":0.4628104269504547},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2959386110305786},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09605208039283752},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.06253945827484131},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.36079/lamintang.jetas-0702.881","doi":"https://doi.org/10.36079/lamintang.jetas-0702.881","is_oa":true,"landing_page_url":"https://doi.org/10.36079/lamintang.jetas-0702.881","pdf_url":"https://lamintang.org/journal/index.php/jetas/article/download/881/588","source":{"id":"https://openalex.org/S4210176468","display_name":"Journal of Engineering Technology and Applied Science (JETAS)","issn_l":"2721-7949","issn":["2721-7949","2721-8090"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Engineering, Technology, and Applied Science (JETAS)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.36079/lamintang.jetas-0702.881","doi":"https://doi.org/10.36079/lamintang.jetas-0702.881","is_oa":true,"landing_page_url":"https://doi.org/10.36079/lamintang.jetas-0702.881","pdf_url":"https://lamintang.org/journal/index.php/jetas/article/download/881/588","source":{"id":"https://openalex.org/S4210176468","display_name":"Journal of Engineering Technology and Applied Science (JETAS)","issn_l":"2721-7949","issn":["2721-7949","2721-8090"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Engineering, Technology, and Applied Science (JETAS)","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4413856466.pdf","grobid_xml":"https://content.openalex.org/works/W4413856466.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705"],"abstract_inverted_index":{"Chatbots":[0,159],"are":[1,203],"dialogue":[2],"systems":[3,35,131,147],"driven":[4],"by":[5],"Natural":[6],"Language":[7],"Processing":[8],"(NLP)":[9],"and":[10,22,48,56,67,85,91,98,105,123,135,144,168,177,183,193,213],"Artificial":[11],"Intelligence":[12],"(AI),":[13],"extensively":[14],"utilized":[15],"in":[16,27,41,62,79,103,142,149,208],"areas":[17],"like":[18],"customer":[19],"support,":[20],"education,":[21],"healthcare.":[23],"Nonetheless,":[24],"the":[25,58,74,80,165,197],"variety":[26],"approaches":[28,60],"to":[29,36,54,181,205],"chatbot":[30,63],"development,":[31],"ranging":[32],"from":[33],"rule-based":[34,130],"generative":[37,162,209],"AI,":[38],"creates":[39],"difficulties":[40],"harmonizing":[42],"design":[43],"decisions":[44],"with":[45,156],"user":[46,119],"requirements":[47],"technical":[49,89],"limitations.":[50],"This":[51],"research":[52,186],"seeks":[53],"examine":[55],"contrast":[57],"primary":[59],"employed":[61],"creation:":[64],"rule-based,":[65],"retrieval-based,":[66],"generative-based":[68],"systems.":[69],"Employing":[70],"a":[71],"descriptive-qualitative":[72],"methodology,":[73],"study":[75],"is":[76],"carried":[77],"out":[78],"first":[81],"quarter":[82],"of":[83,94],"2025":[84],"utilizes":[86],"scholarly":[87],"literature,":[88],"documents,":[90],"case":[92],"studies":[93,202],"Mitsuku,":[95],"Google":[96],"Assistant,":[97],"ChatGPT,":[99],"concentrating":[100],"on":[101,114,161],"applications":[102],"Indonesia":[104],"Malaysia.":[106],"A":[107],"comparative":[108],"analysis":[109],"assesses":[110],"every":[111],"method":[112],"based":[113,160],"development":[115],"complexity,":[116],"accuracy,":[117],"flexibility,":[118],"experience,":[120],"interpretability,":[121],"cost,":[122],"ethical":[124],"risks.":[125],"The":[126,185],"results":[127],"indicate":[128],"that":[129,188],"provide":[132,164],"low":[133],"expenses":[134],"significant":[136,175],"transparency,":[137],"but":[138,154,172],"they":[139,173],"fall":[140],"short":[141],"scalability":[143],"flexibility.":[145],"Retrieval-based":[146],"excel":[148],"accuracy":[150],"for":[151,219],"domain-specific":[152],"queries":[153],"struggle":[155],"new":[157],"interactions.":[158],"models":[163,190],"most":[166,198],"natural":[167],"contextually":[169],"aware":[170],"interactions,":[171],"require":[174],"resources":[176],"present":[178],"issues":[179],"related":[180],"interpretability":[182],"ethics.":[184],"suggests":[187],"hybrid":[189,216],"integrating":[191],"control":[192],"adaptability":[194],"could":[195],"be":[196],"efficient":[199],"approach.":[200],"Further":[201],"required":[204],"improve":[206],"transparency":[207],"systems,":[210],"reduce":[211],"bias,":[212],"create":[214],"adaptive":[215],"architectures":[217],"appropriate":[218],"Southeast":[220],"Asian":[221],"use.":[222]},"counts_by_year":[],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2025-10-10T00:00:00"}
