{"id":"https://openalex.org/W4413245154","doi":"https://doi.org/10.1002/9781394302581.ch24","title":"Delineation of Blockchain and Customer Experience","display_name":"Delineation of Blockchain and Customer Experience","publication_year":2025,"publication_date":"2025-08-08","ids":{"openalex":"https://openalex.org/W4413245154","doi":"https://doi.org/10.1002/9781394302581.ch24"},"language":"en","primary_location":{"id":"doi:10.1002/9781394302581.ch24","doi":"https://doi.org/10.1002/9781394302581.ch24","is_oa":true,"landing_page_url":"https://doi.org/10.1002/9781394302581.ch24","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9781394302581.ch24","source":{"id":"https://openalex.org/S4306464293","display_name":"Wiley eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bibliometric Analyses in Data\u2010Driven Decision\u2010Making","raw_type":"other"},"volume":{"id":"https://openalex.org/W4413109580","display_name":"Bibliometric Analyses in Data\u2010Driven Decision\u2010Making"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9781394302581.ch24","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103816400","display_name":"Akshay Kumar Mishra","orcid":"https://orcid.org/0009-0009-7595-008X","observed_orcids":["https://orcid.org/0009-0009-7595-008X"]},"institutions":[{"id":"https://openalex.org/I183088076","display_name":"IIHMR University","ror":"https://ror.org/02crnef85","country_code":"IN","type":"education","lineage":["https://openalex.org/I183088076"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Akshay Kumar Mishra","raw_affiliation_strings":["IIHMR University, Jaipur, Rajasthan, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IIHMR University, Jaipur, Rajasthan, India","institution_ids":["https://openalex.org/I183088076"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103043864","display_name":"Sandeep Kumar Mohanty","orcid":"https://orcid.org/0000-0001-9949-1062","observed_orcids":["https://orcid.org/0000-0001-9949-1062"]},"institutions":[{"id":"https://openalex.org/I4210137468","display_name":"XIM University","ror":"https://ror.org/04hx99g79","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210137468"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sandeep Kumar Mohanty","raw_affiliation_strings":["XIM University, Bhubaneswar, Odisha, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"XIM University, Bhubaneswar, Odisha, India","institution_ids":["https://openalex.org/I4210137468"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"615","last_page":"638"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.6884999871253967,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.6884999871253967,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.2224999964237213,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.04019999876618385,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/blockchain","display_name":"blockchain","score":0.9419999718666077},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":1.0},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.7429999709129333},{"id":"https://openalex.org/keywords/consumer-motives","display_name":"consumer motivation","score":0.9129999876022339},{"id":"https://openalex.org/keywords/cost-reduction","display_name":"cost reduction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/competition","display_name":"competition","score":0.9279999732971191},{"id":"https://openalex.org/keywords/research-trends","display_name":"research trends","score":0.6650000214576721},{"id":"https://openalex.org/keywords/future-directions","display_name":"future research directions","score":0.7250000238418579}],"concepts":[{"id":"https://openalex.org/C2779687700","wikidata":"https://www.wikidata.org/wiki/Q20514253","display_name":"Blockchain","level":2,"score":0.7042977809906006},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.6155167818069458},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.5113243460655212},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.48387348651885986},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46187472343444824},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4518080949783325},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4226877689361572},{"id":"https://openalex.org/C103423482","wikidata":"https://www.wikidata.org/wiki/Q552515","display_name":"Competitive intelligence","level":2,"score":0.411429762840271},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3651084303855896},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3426819443702698},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2381545901298523},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.20347124338150024},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.10734686255455017},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/9781394302581.ch24","doi":"https://doi.org/10.1002/9781394302581.ch24","is_oa":true,"landing_page_url":"https://doi.org/10.1002/9781394302581.ch24","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9781394302581.ch24","source":{"id":"https://openalex.org/S4306464293","display_name":"Wiley eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bibliometric Analyses in Data\u2010Driven Decision\u2010Making","raw_type":"other"}],"best_oa_location":{"id":"doi:10.1002/9781394302581.ch24","doi":"https://doi.org/10.1002/9781394302581.ch24","is_oa":true,"landing_page_url":"https://doi.org/10.1002/9781394302581.ch24","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9781394302581.ch24","source":{"id":"https://openalex.org/S4306464293","display_name":"Wiley eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Bibliometric Analyses in Data\u2010Driven Decision\u2010Making","raw_type":"other"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4413245154.pdf","grobid_xml":"https://content.openalex.org/works/W4413245154.grobid-xml"},"referenced_works_count":73,"referenced_works":["https://openalex.org/W2135455887","https://openalex.org/W2474335672","https://openalex.org/W2573874754","https://openalex.org/W2742329683","https://openalex.org/W2755950973","https://openalex.org/W2795321837","https://openalex.org/W2895399441","https://openalex.org/W2899718577","https://openalex.org/W2904649625","https://openalex.org/W2908597426","https://openalex.org/W2908988447","https://openalex.org/W2918143929","https://openalex.org/W2949347415","https://openalex.org/W2954677729","https://openalex.org/W2968302100","https://openalex.org/W2975410505","https://openalex.org/W2976264852","https://openalex.org/W2987973915","https://openalex.org/W3007629408","https://openalex.org/W3009903096","https://openalex.org/W3011459728","https://openalex.org/W3015661170","https://openalex.org/W3039329299","https://openalex.org/W3087815226","https://openalex.org/W3097177980","https://openalex.org/W3098091442","https://openalex.org/W3116936901","https://openalex.org/W3133872889","https://openalex.org/W3153056366","https://openalex.org/W3160760656","https://openalex.org/W3164463622","https://openalex.org/W3179094599","https://openalex.org/W3193905042","https://openalex.org/W3201500456","https://openalex.org/W3211243720","https://openalex.org/W3211983167","https://openalex.org/W3212928622","https://openalex.org/W4200457826","https://openalex.org/W4207055505","https://openalex.org/W4220919372","https://openalex.org/W4223892909","https://openalex.org/W4223951096","https://openalex.org/W4225329985","https://openalex.org/W4225846742","https://openalex.org/W4229666374","https://openalex.org/W4229883122","https://openalex.org/W4230034458","https://openalex.org/W4241773428","https://openalex.org/W4251199723","https://openalex.org/W4255011594","https://openalex.org/W4281679252","https://openalex.org/W4283372506","https://openalex.org/W4285058930","https://openalex.org/W4285060595","https://openalex.org/W4285114861","https://openalex.org/W4285589279","https://openalex.org/W4291639853","https://openalex.org/W4291700903","https://openalex.org/W4292109342","https://openalex.org/W4293565028","https://openalex.org/W4306844779","https://openalex.org/W4310021468","https://openalex.org/W4312506036","https://openalex.org/W4317630089","https://openalex.org/W4317737920","https://openalex.org/W4320487681","https://openalex.org/W4322741842","https://openalex.org/W4360977003","https://openalex.org/W4376279014","https://openalex.org/W4382024703","https://openalex.org/W4386328326","https://openalex.org/W4387872684","https://openalex.org/W7037305805"],"related_works":["https://openalex.org/W3044718954","https://openalex.org/W3083220343","https://openalex.org/W4416981690","https://openalex.org/W7118618126","https://openalex.org/W4366729114","https://openalex.org/W7130506467","https://openalex.org/W4390204153","https://openalex.org/W4396908516","https://openalex.org/W4406759190","https://openalex.org/W3179860039"],"abstract_inverted_index":{"The":[0,116],"purpose":[1],"of":[2,62,69,102],"this":[3,46],"study":[4,25,47,98,117],"is":[5],"to":[6,27,35],"provide":[7,36],"a":[8,37],"comprehensive":[9,38],"trend":[10],"analysis":[11,34,44],"as":[12,14,94],"well":[13],"future":[15,100],"research":[16,50,71,103,128],"dimensions":[17,101],"concerning":[18],"blockchain":[19],"technology":[20],"and":[21,53,73,79,90,124,129],"customer":[22,54,85,134],"experience.":[23,135],"This":[24,97],"intends":[26],"evaluate":[28],"the":[29,43,49,63,67,70,114,133],"existing":[30],"literature":[31,64],"using":[32],"bibliometric":[33],"thematic":[39,107],"review.":[40],"Based":[41],"on":[42,51,105],"conducted,":[45],"indicates":[48],"blockchain,":[52],"experience":[55],"has":[56],"significantly":[57],"increased":[58],"since":[59],"2018.":[60],"Evaluation":[61],"reveals":[65],"that":[66],"majority":[68],"contributions":[72],"citations":[74],"came":[75],"from":[76,113],"both":[77],"developing":[78],"developed":[80],"countries.":[81],"Blockchain,":[82],"artificial":[83],"intelligence,":[84],"experience,":[86],"motivation,":[87],"cost":[88],"reduction,":[89],"competition":[91],"are":[92],"identified":[93],"prominent":[95],"themes.":[96],"provides":[99,119],"based":[104],"each":[106],"area,":[108],"which":[109],"gained":[110],"significant":[111],"attraction":[112],"researchers.":[115],"also":[118],"implications":[120],"for":[121,126],"researchers,":[122],"managers,":[123],"policymakers":[125],"further":[127],"better":[130],"insights":[131],"into":[132]},"counts_by_year":[],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2025-10-10T00:00:00"}