{"id":"https://openalex.org/W4412636716","doi":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145","title":"DIGITAL MEDIATION TOOLS IN RESOLVING SOCIAL CONFLICTS WITHIN THE PUBLIC ADMINISTRATION SYSTEM","display_name":"DIGITAL MEDIATION TOOLS IN RESOLVING SOCIAL CONFLICTS WITHIN THE PUBLIC ADMINISTRATION SYSTEM","publication_year":2025,"publication_date":"2025-07-24","ids":{"openalex":"https://openalex.org/W4412636716","doi":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145"},"language":"en","primary_location":{"id":"doi:10.30525/2256-0742/2025-11-3-136-145","doi":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145","is_oa":true,"landing_page_url":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145","pdf_url":"http://baltijapublishing.lv/index.php/issue/article/download/2950/2929","source":{"id":"https://openalex.org/S2764640640","display_name":"Baltic Journal of Economic Studies","issn_l":"2256-0742","issn":["2256-0742","2256-0963"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310314130","host_organization_name":"Izdevnieciba \u201cBaltija Publishing\u201d","host_organization_lineage":["https://openalex.org/P4310314130"],"host_organization_lineage_names":["Izdevnieciba \u201cBaltija Publishing\u201d"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Baltic Journal of Economic Studies","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://baltijapublishing.lv/index.php/issue/article/download/2950/2929","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002190298","display_name":"\u0420\u043e\u043c\u0430\u043d \u0421\u0442\u0430\u0434\u043d\u0456\u0439\u0447\u0443\u043a","orcid":"https://orcid.org/0009-0004-7614-231X","observed_orcids":["https://orcid.org/0009-0004-7614-231X","https://orcid.org/0000-0002-5016-5685","https://orcid.org/0000-0001-7725-1471"]},"institutions":[{"id":"https://openalex.org/I4210096414","display_name":"Academician Yuriy Bugay International Scientific and Technical University","ror":"https://ror.org/00va6jd32","country_code":"UA","type":"education","lineage":["https://openalex.org/I4210096414"]}],"countries":["UA"],"is_corresponding":false,"raw_author_name":"Roman Stadniichuk","raw_affiliation_strings":["Higher Educational Institution \"Academician Yuriy Bugay International Scientific and Technical University\", Ukraine (corresponding author)"],"raw_orcid":"https://orcid.org/0009-0004-7614-231X","affiliations":[{"raw_affiliation_string":"Higher Educational Institution \"Academician Yuriy Bugay International Scientific and Technical University\", Ukraine (corresponding author)","institution_ids":["https://openalex.org/I4210096414"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081206523","display_name":"Olga Ivanivna Garafonova","orcid":"https://orcid.org/0000-0002-4740-7057","observed_orcids":["https://orcid.org/0000-0002-4740-7057"]},"institutions":[{"id":"https://openalex.org/I57156483","display_name":"Kyiv National Economic University named after Vadym Hetman","ror":"https://ror.org/019z71x08","country_code":"UA","type":"education","lineage":["https://openalex.org/I57156483"]}],"countries":["UA"],"is_corresponding":false,"raw_author_name":"Olga Garafonova","raw_affiliation_strings":["Kyiv National Economic University named after Vadym Hetman, Ukraine"],"raw_orcid":"https://orcid.org/0000-0002-4740-7057","affiliations":[{"raw_affiliation_string":"Kyiv National Economic University named after Vadym Hetman, Ukraine","institution_ids":["https://openalex.org/I57156483"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5117134679","display_name":"Oleksandr Kornaha","orcid":"https://orcid.org/0009-0000-6238-6939","observed_orcids":["https://orcid.org/0009-0000-6238-6939"]},"institutions":[{"id":"https://openalex.org/I4210096414","display_name":"Academician Yuriy Bugay International Scientific and Technical University","ror":"https://ror.org/00va6jd32","country_code":"UA","type":"education","lineage":["https://openalex.org/I4210096414"]}],"countries":["UA"],"is_corresponding":false,"raw_author_name":"Oleksandr Kornaha","raw_affiliation_strings":["Higher Educational Institution \"Academician Yuriy Bugay International Scientific and Technical University\", Ukraine"],"raw_orcid":"https://orcid.org/0009-0000-6238-6939","affiliations":[{"raw_affiliation_string":"Higher Educational Institution \"Academician Yuriy Bugay International Scientific and Technical University\", Ukraine","institution_ids":["https://openalex.org/I4210096414"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1000,"currency":"EUR","value_usd":1078},"apc_paid":{"value":1000,"currency":"EUR","value_usd":1078},"fwci":3.1554,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.89276428,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"11","issue":"3","first_page":"136","last_page":"145"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.003100000089034438,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13459","display_name":"Public Administration and Political Analysis","score":0.0027000000700354576,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-mediation","display_name":"digital mediation","score":0.9300000071525574},{"id":"https://openalex.org/keywords/online-mediation","display_name":"online mediation","score":0.6579999923706055},{"id":"https://openalex.org/keywords/conflict-resolution","display_name":"conflict resolution","score":0.7990000247955322},{"id":"https://openalex.org/keywords/public-administration","display_name":"public administration","score":0.968999981880188},{"id":"https://openalex.org/keywords/e-governance","display_name":"digital governance","score":0.8679999709129333},{"id":"https://openalex.org/keywords/stakeholder-satisfaction","display_name":"stakeholder satisfaction","score":0.7559999823570251},{"id":"https://openalex.org/keywords/decentralization","display_name":"decentralization","score":0.6930000185966492},{"id":"https://openalex.org/keywords/digital-inequality","display_name":"digital inequality","score":0.7639999985694885},{"id":"https://openalex.org/keywords/digital-literacy","display_name":"digital literacy","score":0.9139999747276306},{"id":"https://openalex.org/keywords/cybersecurity","display_name":"cybersecurity","score":0.6010000109672546},{"id":"https://openalex.org/keywords/ukraine","display_name":"Ukraine","score":0.7049999833106995},{"id":"https://openalex.org/keywords/citizen-participation","display_name":"citizen participation","score":0.5630000233650208},{"id":"https://openalex.org/keywords/assessment-framework","display_name":"evaluation framework","score":0.7110000252723694},{"id":"https://openalex.org/keywords/public-officials-training","display_name":"public officials training","score":0.32600000500679016}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.6426182389259338},{"id":"https://openalex.org/C2780765947","wikidata":"https://www.wikidata.org/wiki/Q12033531","display_name":"Administration (probate law)","level":2,"score":0.5021486282348633},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4297434687614441},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.39574679732322693},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.38566160202026367},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.3215779662132263},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.252021461725235},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.15836822986602783},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.30525/2256-0742/2025-11-3-136-145","doi":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145","is_oa":true,"landing_page_url":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145","pdf_url":"http://baltijapublishing.lv/index.php/issue/article/download/2950/2929","source":{"id":"https://openalex.org/S2764640640","display_name":"Baltic Journal of Economic Studies","issn_l":"2256-0742","issn":["2256-0742","2256-0963"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310314130","host_organization_name":"Izdevnieciba \u201cBaltija Publishing\u201d","host_organization_lineage":["https://openalex.org/P4310314130"],"host_organization_lineage_names":["Izdevnieciba \u201cBaltija Publishing\u201d"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Baltic Journal of Economic Studies","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:5bc3454113b846e4967916f300c5e438","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/5bc3454113b846e4967916f300c5e438","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Baltic Journal of Economic Studies, Vol 11, Iss 3 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.30525/2256-0742/2025-11-3-136-145","doi":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145","is_oa":true,"landing_page_url":"https://doi.org/10.30525/2256-0742/2025-11-3-136-145","pdf_url":"http://baltijapublishing.lv/index.php/issue/article/download/2950/2929","source":{"id":"https://openalex.org/S2764640640","display_name":"Baltic Journal of Economic Studies","issn_l":"2256-0742","issn":["2256-0742","2256-0963"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310314130","host_organization_name":"Izdevnieciba \u201cBaltija Publishing\u201d","host_organization_lineage":["https://openalex.org/P4310314130"],"host_organization_lineage_names":["Izdevnieciba \u201cBaltija Publishing\u201d"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Baltic Journal of Economic Studies","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":1.0,"display_name":"Peace, justice, and strong institutions"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4412636716.pdf","grobid_xml":"https://content.openalex.org/works/W4412636716.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W1993166762","https://openalex.org/W1999436602","https://openalex.org/W2052764747","https://openalex.org/W2061403253","https://openalex.org/W2195885557","https://openalex.org/W2884723712","https://openalex.org/W2952677210","https://openalex.org/W2955156490","https://openalex.org/W2972603204","https://openalex.org/W3008880428","https://openalex.org/W4312788533","https://openalex.org/W4396514192","https://openalex.org/W4408292939"],"related_works":["https://openalex.org/W4393322051","https://openalex.org/W7223464961","https://openalex.org/W4408292939","https://openalex.org/W4378191761","https://openalex.org/W7220836113","https://openalex.org/W4406058291","https://openalex.org/W3096983406","https://openalex.org/W7131782473","https://openalex.org/W4410777502","https://openalex.org/W4386072797"],"abstract_inverted_index":{"This":[0,408],"study":[1,306,353,409],"examines":[2],"the":[3,14,23,26,36,59,65,73,94,109,188,212,219,227,243,276,305,313,318],"use":[4],"of":[5,25,30,38,58,67,75,158,187,203,214,221,229,245,344,375,430],"digital":[6,28,45,68,152,159,256,333,345,347,357,432],"mediation":[7,69,153,257,358,406],"tools":[8,283],"to":[9,63,71,81,105,147,163,191,199,248,331,369,414],"resolve":[10],"social":[11],"conflicts":[12,433],"within":[13],"public":[15,49,178,262,395],"administration":[16],"system,":[17],"emphasising":[18],"their":[19,87],"growing":[20],"importance":[21],"in":[22,77,151,261,287,292,304,317,373],"context":[24,96],"global":[27],"transformation":[29],"governance.":[31],"The":[32,55,127,185,201,252,300,352],"research":[33,60,114],"focuses":[34],"on":[35,93,131],"integration":[37,384],"online":[39,281,405],"platforms,":[40],"artificial":[41],"intelligence":[42],"technologies":[43],"and":[44,80,100,124,142,167,183,197,226,269,279,349,397,402,423],"communication":[46],"formats":[47],"into":[48,426],"governance":[50,101],"mechanisms":[51],"for":[52,86,342,394],"resolving":[53],"conflicts.":[54],"primary":[56],"aim":[57,186],"is":[61,247,258,329,339,365],"threefold:":[62],"assess":[64,164],"effectiveness":[66,310],"tools;":[70],"determine":[72],"level":[74],"trust":[76],"these":[78,107,234],"mechanisms;":[79],"propose":[82],"a":[83,90,112,145,237,340,366,411,419],"methodological":[84],"framework":[85,422],"evaluation,":[88],"with":[89,144,174,312,385],"particular":[91],"focus":[92],"Ukrainian":[95,327],"during":[97,434],"wartime":[98],"recovery":[99],"decentralisation.":[102],"In":[103,274],"order":[104],"achieve":[106],"objectives,":[108],"authors":[110],"employed":[111],"comprehensive":[113],"methodology":[115],"that":[116,255,326],"includes":[117],"comparative":[118,128],"analysis,":[119,121],"content":[120,156],"sociological":[122,170],"surveys,":[123],"mathematical":[125,210],"modelling.":[126],"analysis":[129,157],"focused":[130],"international":[132],"experiences":[133],"from":[134],"countries":[135],"such":[136],"as":[137,389,391],"Estonia,":[138],"Germany,":[139],"Canada,":[140],"Singapore,":[141],"Ukraine,":[143,275],"view":[146],"identifying":[148],"best":[149],"practices":[150],"implementation.":[154],"A":[155,169],"platforms":[160],"was":[161,172,190,207],"conducted":[162],"functionality,":[165],"interactivity,":[166],"usability.":[168],"survey":[171,189],"conducted,":[173],"200":[175],"respondents":[176],"including":[177],"officials,":[179],"local":[180],"community":[181],"members,":[182],"mediators.":[184],"capture":[192],"perceptions":[193],"regarding":[194],"trust,":[195],"accessibility,":[196],"barriers":[198],"participation.":[200],"development":[202],"three":[204],"key":[205],"indices":[206,235],"enabled":[208],"by":[209,295,417],"modelling:":[211],"Index":[213,220,228,241,302],"Digital":[215,222,239],"Mediation":[216,223,240],"Accessibility":[217],"(IDM),":[218],"Effectiveness":[224],"(IEM),":[225],"Stakeholder":[230],"Satisfaction":[231],"(ISM).":[232],"Collectively,":[233],"form":[236],"Composite":[238,301],"(CEM),":[242],"purpose":[244],"which":[246],"quantify":[249],"overall":[250],"effectiveness.":[251],"findings":[253],"indicate":[254,325],"gaining":[259],"traction":[260],"administration,":[263],"facilitating":[264],"transparent":[265],"dialogue,":[266],"broader":[267,386],"participation,":[268],"efficient":[270],"conflict":[271,296,334],"resolution":[272,335],"processes.":[273,407],"VzaemoDIA":[277],"platform":[278],"other":[280],"consultation":[282],"have":[284],"become":[285],"instrumental":[286],"fostering":[288],"civic":[289],"engagement,":[290],"particularly":[291,372],"regions":[293],"affected":[294],"or":[297],"remote":[298],"communities.":[299],"calculated":[303],"indicated":[307],"an":[308],"75%":[309],"rate,":[311],"highest":[314],"performance":[315],"recorded":[316],"stakeholder":[319],"satisfaction":[320],"component":[321],"(83%).":[322],"These":[323],"results":[324],"society":[328],"prepared":[330],"adopt":[332],"tools,":[336],"although":[337,356],"there":[338],"necessity":[341],"consideration":[343],"inequality,":[346],"literacy,":[348],"data":[350],"security.":[351],"concludes":[354],"that,":[355],"cannot":[359],"replace":[360],"traditional":[361],"methods":[362],"entirely,":[363],"it":[364],"vital":[367],"addition":[368],"modern":[370],"governance,":[371],"times":[374],"crisis.":[376],"To":[377],"maximise":[378],"impact,":[379],"policy":[380],"measures":[381],"should":[382],"prioritise":[383],"e-governance":[387],"systems,":[388],"well":[390],"providing":[392],"training":[393],"officials":[396],"citizens,":[398],"developing":[399],"cybersecurity":[400],"infrastructure,":[401],"legally":[403],"regulating":[404],"makes":[410],"valuable":[412],"contribution":[413],"academic":[415],"discourse":[416],"proposing":[418],"replicable":[420],"evaluation":[421],"offering":[424],"insights":[425],"Ukraine's":[427],"distinctive":[428],"experience":[429],"managing":[431],"wartime.":[435]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2025-10-10T00:00:00"}
