{"id":"https://openalex.org/W4412378486","doi":"https://doi.org/10.37893/jbh.v14i1.1027","title":"Analisis Peraturan Perlindungan Konsumen dalam Jasa Ekspedisi terhadap Kasus Kerugian Barang","display_name":"Analisis Peraturan Perlindungan Konsumen dalam Jasa Ekspedisi terhadap Kasus Kerugian Barang","publication_year":2025,"publication_date":"2025-07-10","ids":{"openalex":"https://openalex.org/W4412378486","doi":"https://doi.org/10.37893/jbh.v14i1.1027"},"language":"id","primary_location":{"id":"doi:10.37893/jbh.v14i1.1027","doi":"https://doi.org/10.37893/jbh.v14i1.1027","is_oa":true,"landing_page_url":"https://doi.org/10.37893/jbh.v14i1.1027","pdf_url":"https://ejournal.hukumunkris.id/index.php/binamulia/article/download/1027/302","source":{"id":"https://openalex.org/S4210172966","display_name":"Binamulia Hukum","issn_l":"1410-0088","issn":["1410-0088","2656-856X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210143643","host_organization_name":"Universitas Krisnadwipayana","host_organization_lineage":["https://openalex.org/I4210143643"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Binamulia Hukum","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejournal.hukumunkris.id/index.php/binamulia/article/download/1027/302","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5118969858","display_name":"Muhammad Hatta Fitra Ramadhan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405260208","display_name":"Universitas Al-Azhar Indonesia","ror":"https://ror.org/03dfbba55","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260208"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Muhammad Hatta Fitra Ramadhan","raw_affiliation_strings":["Universitas Al Azhar Indonesia, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Al Azhar Indonesia, Jakarta, Indonesia","institution_ids":["https://openalex.org/I4405260208"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046307758","display_name":"Amoury Adi Sudiro","orcid":"https://orcid.org/0009-0007-0773-9982","observed_orcids":["https://orcid.org/0009-0007-0773-9982"]},"institutions":[{"id":"https://openalex.org/I4405260208","display_name":"Universitas Al-Azhar Indonesia","ror":"https://ror.org/03dfbba55","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260208"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Amoury Adi Sudiro","raw_affiliation_strings":["Universitas Al Azhar Indonesia, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Al Azhar Indonesia, Jakarta, Indonesia","institution_ids":["https://openalex.org/I4405260208"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405260208"],"apc_list":null,"apc_paid":null,"fwci":6.4267,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.95126006,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"14","issue":"1","first_page":"217","last_page":"228"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14291","display_name":"Indonesian Legal and Regulatory Studies","score":0.6718999743461609,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14291","display_name":"Indonesian Legal and Regulatory Studies","score":0.6718999743461609,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11876","display_name":"Legal Studies and Policies","score":0.319599986076355,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12374","display_name":"European and International Contract Law","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-protection","display_name":"consumer protection","score":0.8600000143051147},{"id":"https://openalex.org/keywords/parcel-delivery-services","display_name":"package delivery services","score":0.7350000143051147},{"id":"https://openalex.org/keywords/jne","display_name":"JNE","score":0.9190000295639038},{"id":"https://openalex.org/keywords/law-no-8-of-1999-on-consumer-protection","display_name":"Law No. 8 of 1999 on Consumer Protection","score":0.9549999833106995},{"id":"https://openalex.org/keywords/customer-complaints","display_name":"customer complaints","score":0.671999990940094},{"id":"https://openalex.org/keywords/regulatory-effectiveness","display_name":"regulatory effectiveness","score":0.7210000157356262}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5737511515617371},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.34762513637542725}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37893/jbh.v14i1.1027","doi":"https://doi.org/10.37893/jbh.v14i1.1027","is_oa":true,"landing_page_url":"https://doi.org/10.37893/jbh.v14i1.1027","pdf_url":"https://ejournal.hukumunkris.id/index.php/binamulia/article/download/1027/302","source":{"id":"https://openalex.org/S4210172966","display_name":"Binamulia Hukum","issn_l":"1410-0088","issn":["1410-0088","2656-856X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210143643","host_organization_name":"Universitas Krisnadwipayana","host_organization_lineage":["https://openalex.org/I4210143643"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Binamulia Hukum","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37893/jbh.v14i1.1027","doi":"https://doi.org/10.37893/jbh.v14i1.1027","is_oa":true,"landing_page_url":"https://doi.org/10.37893/jbh.v14i1.1027","pdf_url":"https://ejournal.hukumunkris.id/index.php/binamulia/article/download/1027/302","source":{"id":"https://openalex.org/S4210172966","display_name":"Binamulia Hukum","issn_l":"1410-0088","issn":["1410-0088","2656-856X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210143643","host_organization_name":"Universitas Krisnadwipayana","host_organization_lineage":["https://openalex.org/I4210143643"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Binamulia Hukum","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.7297000288963318}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4412378486.pdf","grobid_xml":"https://content.openalex.org/works/W4412378486.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W2955299939","https://openalex.org/W2966835997","https://openalex.org/W2980351391","https://openalex.org/W3021936693","https://openalex.org/W3099059235","https://openalex.org/W3129893035","https://openalex.org/W3184841219","https://openalex.org/W3215633165","https://openalex.org/W4280630619","https://openalex.org/W4319032181","https://openalex.org/W4390766614","https://openalex.org/W4391930801","https://openalex.org/W4393356020"],"related_works":["https://openalex.org/W3163349340","https://openalex.org/W3183169187","https://openalex.org/W3126899338","https://openalex.org/W7166603235","https://openalex.org/W4401765372","https://openalex.org/W4402393935","https://openalex.org/W3105699929","https://openalex.org/W7218121301","https://openalex.org/W7220085730","https://openalex.org/W2890488590"],"abstract_inverted_index":{"Artikel":[0],"ini":[1,19,99],"mengkaji":[2],"perlindungan":[3,25],"konsumen":[4,65,89,110],"dalam":[5,30,47],"layanan":[6],"ekspedisi":[7,106],"JNE,":[8],"dengan":[9,58,69,96],"fokus":[10],"pada":[11],"kasus":[12],"kerugian":[13],"barang":[14],"yang":[15,28,52,90],"dialami":[16],"konsumen.":[17,50],"Penelitian":[18,98],"bertujuan":[20],"untuk":[21],"mengevaluasi":[22],"efektivitas":[23],"regulasi":[24,80],"konsumen,":[26],"khususnya":[27],"tertuang":[29],"Undang-Undang":[31],"Perlindungan":[32,43],"Konsumen":[33,44],"(UU":[34],"PK)":[35],"No.":[36],"8":[37],"Tahun":[38],"1999,":[39],"serta":[40],"peran":[41],"Badan":[42],"Nasional":[45],"(BPKN)":[46],"menangani":[48],"keluhan":[49],"Metode":[51],"digunakan":[53],"adalah":[54],"pendekatan":[55],"yuridis":[56],"empiris,":[57],"pengumpulan":[59],"data":[60],"melalui":[61],"survei":[62],"kepada":[63],"135":[64],"JNE":[66],"dan":[67,71,107],"wawancara":[68],"BPKN":[70],"pihak":[72],"terkait":[73],"lainnya.":[74],"Hasil":[75],"penelitian":[76],"menunjukkan":[77],"bahwa":[78],"meskipun":[79],"sudah":[81],"ada,":[82],"implementasinya":[83],"masih":[84],"kurang":[85],"efektif,":[86],"sehingga":[87],"banyak":[88],"tidak":[91],"mendapatkan":[92],"hak":[93],"mereka":[94],"sesuai":[95],"ketentuan.":[97],"merekomendasikan":[100],"perlunya":[101],"peningkatan":[102],"pengawasan":[103],"terhadap":[104],"perusahaan":[105],"penyuluhan":[108],"hak-hak":[109],"agar":[111],"lebih":[112],"efektif.":[113]},"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2025-10-10T00:00:00"}