{"id":"https://openalex.org/W4411794891","doi":"https://doi.org/10.11648/j.ajlm.20251002.12","title":"Laboratory Professionals' Satisfaction Level and Determinant of Quality Laboratory Service Among Health Facilities in Hossana Town, Central Ethiopia: A Facility-based Cross-sectional Study","display_name":"Laboratory Professionals' Satisfaction Level and Determinant of Quality Laboratory Service Among Health Facilities in Hossana Town, Central Ethiopia: A Facility-based Cross-sectional Study","publication_year":2025,"publication_date":"2025-06-25","ids":{"openalex":"https://openalex.org/W4411794891","doi":"https://doi.org/10.11648/j.ajlm.20251002.12"},"language":"en","primary_location":{"id":"doi:10.11648/j.ajlm.20251002.12","doi":"https://doi.org/10.11648/j.ajlm.20251002.12","is_oa":true,"landing_page_url":"https://doi.org/10.11648/j.ajlm.20251002.12","pdf_url":"http://article.sciencepg.com/pdf/j.ajlm.20251002.12","source":{"id":"https://openalex.org/S4210197570","display_name":"American Journal of Laboratory Medicine","issn_l":"2575-386X","issn":["2575-386X","2575-3878"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319272","host_organization_name":"Science Publishing Group","host_organization_lineage":["https://openalex.org/P4310319272"],"host_organization_lineage_names":["Science Publishing Group"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"American Journal of Laboratory Medicine","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://article.sciencepg.com/pdf/j.ajlm.20251002.12","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Kemal Mohamed","orcid":"https://orcid.org/0009-0003-8085-1461","observed_orcids":["https://orcid.org/0009-0003-8085-1461"]},"institutions":[{"id":"https://openalex.org/I4388446371","display_name":"Wachemo University","ror":"https://ror.org/0058xky36","country_code":"ET","type":"education","lineage":["https://openalex.org/I4388446371"]}],"countries":["ET"],"is_corresponding":true,"raw_author_name":"Kemal Mohamed","raw_affiliation_strings":["Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia"],"raw_orcid":"https://orcid.org/0009-0003-8085-1461","affiliations":[{"raw_affiliation_string":"Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia","institution_ids":["https://openalex.org/I4388446371"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061770398","display_name":"Abdulhakim Mussema","orcid":"https://orcid.org/0000-0002-9981-675X","observed_orcids":["https://orcid.org/0000-0002-9981-675X"]},"institutions":[{"id":"https://openalex.org/I4388446371","display_name":"Wachemo University","ror":"https://ror.org/0058xky36","country_code":"ET","type":"education","lineage":["https://openalex.org/I4388446371"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Abdulhakim Mussema","raw_affiliation_strings":["Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia"],"raw_orcid":"https://orcid.org/0000-0002-9981-675X","affiliations":[{"raw_affiliation_string":"Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia","institution_ids":["https://openalex.org/I4388446371"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065953833","display_name":"Dagmawi Woldesenbet","orcid":"https://orcid.org/0009-0006-1844-4365","observed_orcids":["https://orcid.org/0009-0006-1844-4365"]},"institutions":[{"id":"https://openalex.org/I4388446371","display_name":"Wachemo University","ror":"https://ror.org/0058xky36","country_code":"ET","type":"education","lineage":["https://openalex.org/I4388446371"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Dagmawi Woldesenbet","raw_affiliation_strings":["Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia"],"raw_orcid":"https://orcid.org/0009-0006-1844-4365","affiliations":[{"raw_affiliation_string":"Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia","institution_ids":["https://openalex.org/I4388446371"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Solomon Gebre","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4388446371","display_name":"Wachemo University","ror":"https://ror.org/0058xky36","country_code":"ET","type":"education","lineage":["https://openalex.org/I4388446371"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Solomon Gebre","raw_affiliation_strings":["Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Medical Laboratory Sciences, School of Medicine and Health Sciences, Wachemo University, Hossana, Central Ethiopia","institution_ids":["https://openalex.org/I4388446371"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028484046","display_name":"Asnake Simieneh","orcid":"https://orcid.org/0000-0003-2383-7498","observed_orcids":["https://orcid.org/0000-0003-2383-7498"]},"institutions":[{"id":"https://openalex.org/I4210085988","display_name":"Wolkite University","ror":"https://ror.org/009msm672","country_code":"ET","type":"education","lineage":["https://openalex.org/I4210085988"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Asnake Simieneh","raw_affiliation_strings":["Department of Medical Laboratory Sciences, College of Medicine and Health Sciences, Wolkite University, Wolkite, Southern Ethiopia"],"raw_orcid":"https://orcid.org/0000-0003-2383-7498","affiliations":[{"raw_affiliation_string":"Department of Medical Laboratory Sciences, College of Medicine and Health Sciences, Wolkite University, Wolkite, Southern Ethiopia","institution_ids":["https://openalex.org/I4210085988"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4388446371"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":"2","first_page":"40","last_page":"48"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11314","display_name":"Clinical Laboratory Practices and Quality Control","score":0.8080999851226807,"subfield":{"id":"https://openalex.org/subfields/3607","display_name":"Medical Laboratory Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11314","display_name":"Clinical Laboratory Practices and Quality Control","score":0.8080999851226807,"subfield":{"id":"https://openalex.org/subfields/3607","display_name":"Medical Laboratory Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12244","display_name":"Healthcare Education and Workforce Issues","score":0.06989999860525131,"subfield":{"id":"https://openalex.org/subfields/2911","display_name":"Leadership and Management"},"field":{"id":"https://openalex.org/fields/29","display_name":"Nursing"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.035999998450279236,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/laboratory-workers","display_name":"laboratory workers","score":0.7549999952316284},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.9760000109672546},{"id":"https://openalex.org/keywords/laboratory-service-quality","display_name":"laboratory service quality","score":0.8379999995231628},{"id":"https://openalex.org/keywords/healthcare-facilities","display_name":"healthcare facilities","score":0.5450000166893005},{"id":"https://openalex.org/keywords/continuing-professional-development","display_name":"continuing professional development","score":0.7379999756813049},{"id":"https://openalex.org/keywords/employee-recognition","display_name":"employee recognition","score":0.7950000166893005},{"id":"https://openalex.org/keywords/wages","display_name":"wages","score":0.6190000176429749},{"id":"https://openalex.org/keywords/physician-communication","display_name":"physician communication","score":0.8769999742507935},{"id":"https://openalex.org/keywords/workload","display_name":"workload","score":0.8510000109672546},{"id":"https://openalex.org/keywords/laboratory-training","display_name":"laboratory training","score":0.47699999809265137},{"id":"https://openalex.org/keywords/internal-quality-control","display_name":"internal quality control","score":0.906000018119812},{"id":"https://openalex.org/keywords/external-quality-assurance","display_name":"external quality assurance","score":0.9940000176429749},{"id":"https://openalex.org/keywords/health-worker-motivation","display_name":"health worker motivation","score":0.43700000643730164},{"id":"https://openalex.org/keywords/private-health-facilities","display_name":"private health facilities","score":0.47699999809265137},{"id":"https://openalex.org/keywords/government-health-facilities","display_name":"government health facilities","score":0.847000002861023}],"concepts":[{"id":"https://openalex.org/C142052008","wikidata":"https://www.wikidata.org/wiki/Q954027","display_name":"Cross-sectional study","level":2,"score":0.7190024852752686},{"id":"https://openalex.org/C2775949068","wikidata":"https://www.wikidata.org/wiki/Q4260475","display_name":"Health facility","level":4,"score":0.5485457181930542},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46732038259506226},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4555056095123291},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.44806256890296936},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.34454163908958435},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.3328116536140442},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.32991036772727966},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.32829827070236206},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2203059196472168},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.08626016974449158},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.06532064080238342},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.11648/j.ajlm.20251002.12","doi":"https://doi.org/10.11648/j.ajlm.20251002.12","is_oa":true,"landing_page_url":"https://doi.org/10.11648/j.ajlm.20251002.12","pdf_url":"http://article.sciencepg.com/pdf/j.ajlm.20251002.12","source":{"id":"https://openalex.org/S4210197570","display_name":"American Journal of Laboratory Medicine","issn_l":"2575-386X","issn":["2575-386X","2575-3878"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319272","host_organization_name":"Science Publishing Group","host_organization_lineage":["https://openalex.org/P4310319272"],"host_organization_lineage_names":["Science Publishing Group"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"American Journal of Laboratory Medicine","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.11648/j.ajlm.20251002.12","doi":"https://doi.org/10.11648/j.ajlm.20251002.12","is_oa":true,"landing_page_url":"https://doi.org/10.11648/j.ajlm.20251002.12","pdf_url":"http://article.sciencepg.com/pdf/j.ajlm.20251002.12","source":{"id":"https://openalex.org/S4210197570","display_name":"American Journal of Laboratory Medicine","issn_l":"2575-386X","issn":["2575-386X","2575-3878"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319272","host_organization_name":"Science Publishing Group","host_organization_lineage":["https://openalex.org/P4310319272"],"host_organization_lineage_names":["Science Publishing Group"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"American Journal of Laboratory Medicine","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.8048999905586243,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"},{"score":0.7257999777793884,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4411794891.pdf","grobid_xml":"https://content.openalex.org/works/W4411794891.grobid-xml"},"referenced_works_count":22,"referenced_works":["https://openalex.org/W1982851434","https://openalex.org/W2002106231","https://openalex.org/W2011295690","https://openalex.org/W2079733262","https://openalex.org/W2085459568","https://openalex.org/W2094132198","https://openalex.org/W2105224773","https://openalex.org/W2127274540","https://openalex.org/W2156673375","https://openalex.org/W2164273943","https://openalex.org/W2324359757","https://openalex.org/W2520919674","https://openalex.org/W2771200307","https://openalex.org/W2888864426","https://openalex.org/W2902276578","https://openalex.org/W2953475716","https://openalex.org/W2966869854","https://openalex.org/W4220959627","https://openalex.org/W4387737105","https://openalex.org/W4390695749","https://openalex.org/W4391991540","https://openalex.org/W7147066286"],"related_works":["https://openalex.org/W4376226539","https://openalex.org/W3022101155","https://openalex.org/W2904367978","https://openalex.org/W4385493040","https://openalex.org/W4385335374","https://openalex.org/W2725788789","https://openalex.org/W2565915161","https://openalex.org/W2953475716","https://openalex.org/W7119502559","https://openalex.org/W1975932429"],"abstract_inverted_index":{"Background:":[0],"Clinical":[1],"laboratories":[2],"are":[3,296],"essential":[4],"healthcare":[5],"systems":[6],"that":[7],"provide":[8],"important":[9],"data":[10,19,78,103],"for":[11,112,149,259],"patient":[12],"care":[13],"and":[14,26,43,95,106,118,190,241,282,314],"public":[15],"health":[16,45,64,135],"surveillance.":[17],"Therefore,":[18],"from":[20,50],"laboratory":[21,38,59,99,134,162,222,263,294],"services":[22,295],"should":[23],"be":[24,255],"reliable":[25],"reported":[27],"on":[28,79],"time.":[29],"Methods:":[30],"A":[31,71],"facility-based":[32],"cross-sectional":[33],"study":[34,153,286],"was":[35,74,123,170],"conducted":[36],"among":[37],"professionals":[39,60,136,163],"working":[40],"in":[41,47,68,137,141,243,309],"government":[42],"private":[44],"facilities":[46,65],"Hossana":[48],"Town":[49],"September":[51],"1,":[52],"2024,":[53],"to":[54,76,254],"November":[55],"2,":[56],"2024.":[57],"All":[58,101],"employed":[61],"at":[62,125],"these":[63],"were":[66,104,132,164],"included":[67],"the":[69,152,156,161,174,272,285,291,300],"study.":[70],"structured":[72],"questionnaire":[73],"utilized":[75],"collect":[77],"socio-demographics,":[80],"educational":[81],"background,":[82],"job":[83],"experience,":[84],"professional":[85,179,267,277],"motivation,":[86],"communication":[87,198,297],"with":[88,166,173,199,298],"physicians,":[89,299],"training":[90,214,303],"availability,":[91],"quality":[92,233,245,262,292,311,317],"assurance":[93,246,312],"activities,":[94],"other":[96],"factors":[97,258,289],"influencing":[98],"services.":[100,264],"raw":[102],"coded":[105],"entered":[107],"into":[108],"SPSS":[109],"version":[110],"27":[111],"analysis,":[113,197],"using":[114],"descriptive":[115],"statistics,":[116],"chi-square,":[117],"logistic":[119],"regression.":[120],"Statistical":[121],"significance":[122],"established":[124],"a":[126,142,177,275],"p-value":[127],"of":[128,145,151,160,176,261,274,293,302],"0.05.":[129],"Results:":[130],"There":[131],"150":[133],"this":[138],"study,":[139,158],"resulting":[140],"response":[143],"rate":[144],"97.4%.":[146],"Males":[147],"accounted":[148],"70.7%(104/150)":[150],"participants.":[154],"In":[155,195,284],"present":[157],"65.3%(98/150)":[159],"dissatisfied":[165],"their":[167],"work.":[168],"Satisfaction":[169],"significantly":[171],"associated":[172],"presence":[175,273,301],"continuous":[178,276],"development":[180,278],"program":[181],"(\u03c72=6.6,":[182],"p":[183,188,193],"=0.01),":[184],"staff":[185,280],"recognition":[186],"(\u03c72=5.13,":[187],"=0.023),":[189],"salary":[191],"(\u03c72=6.29,":[192],"=0.012).":[194],"multivariate":[196],"physicians":[200],"(AOR":[201,208,216,225,235,247],"=":[202,209,217,226,236,248],"3.30,":[203],"CI:":[204,211,219,228,238,250],"1.44-7.54,":[205],"p=0.005),":[206],"workload":[207],"6.68,":[210],"2.36-18.86,":[212],"p=0.00),":[213],"availability":[215],"2.33,":[218],"1.03-5.24,":[220],"p=0.042),":[221],"result":[223,306],"verification":[224],"2.69,":[227],"1.15-6.25,":[229],"p=0.022),":[230],"regular":[231,315],"internal":[232,316],"control":[234],"3.56,":[237],"1.43-8.83,":[239],"p=0.006),":[240],"participation":[242,308],"external":[244,310],"4.39,":[249],"1.62-11.93,":[251],"p=0.004)were":[252],"found":[253],"significant":[256],"risk":[257],"provision":[260],"Conclusion:":[265],"Laboratory":[266],"satisfaction":[268],"is":[269],"determined":[270],"by":[271],"program,":[279],"recognition,":[281],"salary.":[283],"area,":[287],"prominent":[288],"determining":[290],"opportunities,":[304],"workload,":[305],"verification,":[307],"programs,":[313],"control.":[318]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2025-10-10T00:00:00"}