{"id":"https://openalex.org/W4411765009","doi":"https://doi.org/10.54191/2320-000-002-015","title":"\u062f\u0648\u0631 \u062a\u0637\u0628\u064a\u0642 \u0645\u0641\u0647\u0648\u0645 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0628\u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0641\u064a \u0628\u0646\u0627\u0621 \u0648\u062a\u062f\u0639\u064a\u0645 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629","display_name":"\u062f\u0648\u0631 \u062a\u0637\u0628\u064a\u0642 \u0645\u0641\u0647\u0648\u0645 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0628\u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0641\u064a \u0628\u0646\u0627\u0621 \u0648\u062a\u062f\u0639\u064a\u0645 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W4411765009","doi":"https://doi.org/10.54191/2320-000-002-015","mag":"2953563352"},"language":"ar","primary_location":{"id":"doi:10.54191/2320-000-002-015","doi":"https://doi.org/10.54191/2320-000-002-015","is_oa":false,"landing_page_url":"https://doi.org/10.54191/2320-000-002-015","pdf_url":null,"source":{"id":"https://openalex.org/S4387288023","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631","issn_l":"1112-4377","issn":["1112-4377","2588-2384"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132801","host_organization_name":"Emir Abdelkader University of Islamic Sciences","host_organization_lineage":["https://openalex.org/I4210132801"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5098276277","display_name":"\u0639\u0628\u062f\u0627\u0644\u0631\u0632\u0627\u0642 \u0628\u0646 \u0635\u0627\u0644\u062d","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"\u0639\u0628\u062f\u0627\u0644\u0631\u0632\u0627\u0642 \u0628\u0646 \u0635\u0627\u0644\u062d","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5098276277"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"1","issue":"2","first_page":"285","last_page":"285"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6577000021934509,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6577000021934509,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.17579999566078186,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.03099999949336052,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.9739999771118164},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.9819999933242798},{"id":"https://openalex.org/keywords/enterprise-competitiveness","display_name":"enterprise competitiveness","score":0.45399999618530273}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33811405301094055}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.54191/2320-000-002-015","doi":"https://doi.org/10.54191/2320-000-002-015","is_oa":false,"landing_page_url":"https://doi.org/10.54191/2320-000-002-015","pdf_url":null,"source":{"id":"https://openalex.org/S4387288023","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631","issn_l":"1112-4377","issn":["1112-4377","2588-2384"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132801","host_organization_name":"Emir Abdelkader University of Islamic Sciences","host_organization_lineage":["https://openalex.org/I4210132801"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631","raw_type":"journal-article"},{"id":"mag:2953563352","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/42316","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u0627\u0644\u0645\u0639\u064a\u0627\u0631","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3157729707","https://openalex.org/W2908033277","https://openalex.org/W2568518155","https://openalex.org/W2916129808","https://openalex.org/W4411913156","https://openalex.org/W2953295349","https://openalex.org/W2953407179","https://openalex.org/W2717071049","https://openalex.org/W2945025490","https://openalex.org/W2903580556"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2025-10-10T00:00:00"}
