{"id":"https://openalex.org/W4411729328","doi":"https://doi.org/10.55098/tjbmr.v8i1.108","title":"Pengaruh Intensitas Distribusi Dan Ketepatan Waktu Terhadap Loyalitas Pelanggan Pada PT. Cilegon Distribusindo Raya (Wings)","display_name":"Pengaruh Intensitas Distribusi Dan Ketepatan Waktu Terhadap Loyalitas Pelanggan Pada PT. Cilegon Distribusindo Raya (Wings)","publication_year":2025,"publication_date":"2025-06-24","ids":{"openalex":"https://openalex.org/W4411729328","doi":"https://doi.org/10.55098/tjbmr.v8i1.108"},"language":"id","primary_location":{"id":"doi:10.55098/tjbmr.v8i1.108","doi":"https://doi.org/10.55098/tjbmr.v8i1.108","is_oa":true,"landing_page_url":"https://doi.org/10.55098/tjbmr.v8i1.108","pdf_url":"https://jurnal.ppsuniyap.ac.id/index.php/tjbmr/article/download/108/80","source":{"id":"https://openalex.org/S4389157812","display_name":"The Journal of Business and Management Research","issn_l":"2614-4190","issn":["2614-4190"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210149091","host_organization_name":"Universitas Yapis Papua","host_organization_lineage":["https://openalex.org/I4210149091"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal of Business and Management Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://jurnal.ppsuniyap.ac.id/index.php/tjbmr/article/download/108/80","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092267172","display_name":"Achmad Rifai","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4389425377","display_name":"Universitas Banten Jaya","ror":"https://ror.org/05bhks608","country_code":"ID","type":"education","lineage":["https://openalex.org/I4389425377"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Achmad Rifai","raw_affiliation_strings":["Universitas Banten Jaya, Serang \u2013 Banten, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Banten Jaya, Serang \u2013 Banten, Indonesia","institution_ids":["https://openalex.org/I4389425377"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5094203660","display_name":"Raysan Duta Gemilang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4389425377","display_name":"Universitas Banten Jaya","ror":"https://ror.org/05bhks608","country_code":"ID","type":"education","lineage":["https://openalex.org/I4389425377"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Raysan Duta Gemilang","raw_affiliation_strings":["Universitas Banten Jaya, Serang \u2013 Banten, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Banten Jaya, Serang \u2013 Banten, Indonesia","institution_ids":["https://openalex.org/I4389425377"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075603916","display_name":"Lona Noviani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4389425377","display_name":"Universitas Banten Jaya","ror":"https://ror.org/05bhks608","country_code":"ID","type":"education","lineage":["https://openalex.org/I4389425377"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Lona Noviani","raw_affiliation_strings":["Universitas Banten Jaya, Serang \u2013 Banten, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Banten Jaya, Serang \u2013 Banten, Indonesia","institution_ids":["https://openalex.org/I4389425377"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4389425377"],"apc_list":null,"apc_paid":null,"fwci":0.7553,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.76183231,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"8","issue":"1","first_page":"69","last_page":"77"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8862000107765198,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8862000107765198,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0949999988079071,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14121","display_name":"Business Logistics and Inventory Control","score":0.006800000090152025,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/distribution-intensity","display_name":"distribution intensity","score":0.8140000104904175},{"id":"https://openalex.org/keywords/delivery-timeliness","display_name":"delivery timeliness","score":0.6489999890327454},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9940000176429749},{"id":"https://openalex.org/keywords/distribution-services","display_name":"distribution services","score":0.45399999618530273}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.24156856536865234}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.55098/tjbmr.v8i1.108","doi":"https://doi.org/10.55098/tjbmr.v8i1.108","is_oa":true,"landing_page_url":"https://doi.org/10.55098/tjbmr.v8i1.108","pdf_url":"https://jurnal.ppsuniyap.ac.id/index.php/tjbmr/article/download/108/80","source":{"id":"https://openalex.org/S4389157812","display_name":"The Journal of Business and Management Research","issn_l":"2614-4190","issn":["2614-4190"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210149091","host_organization_name":"Universitas Yapis Papua","host_organization_lineage":["https://openalex.org/I4210149091"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal of Business and Management Research","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.55098/tjbmr.v8i1.108","doi":"https://doi.org/10.55098/tjbmr.v8i1.108","is_oa":true,"landing_page_url":"https://doi.org/10.55098/tjbmr.v8i1.108","pdf_url":"https://jurnal.ppsuniyap.ac.id/index.php/tjbmr/article/download/108/80","source":{"id":"https://openalex.org/S4389157812","display_name":"The Journal of Business and Management Research","issn_l":"2614-4190","issn":["2614-4190"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210149091","host_organization_name":"Universitas Yapis Papua","host_organization_lineage":["https://openalex.org/I4210149091"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal of Business and Management Research","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4411729328.pdf","grobid_xml":"https://content.openalex.org/works/W4411729328.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7218583544","https://openalex.org/W4380079675","https://openalex.org/W4409430437","https://openalex.org/W7134933808","https://openalex.org/W7216250999","https://openalex.org/W4409589677","https://openalex.org/W4391113481","https://openalex.org/W7218001791","https://openalex.org/W4409439956","https://openalex.org/W4400342551"],"abstract_inverted_index":{"Penelitian":[0],"ini":[1,22,130],"menggunakan":[2],"pendekatan":[3],"kuantitatif":[4],"dimana":[5],"populasi":[6],"yang":[7,118,125],"diambil":[8],"adalah":[9],"sampling":[10],"random":[11],"pelanggan":[12,33,72,113],"PT.":[13],"Cilegon":[14],"Distribusindo":[15],"Raya":[16],"sebanyak":[17],"50":[18],"orang.":[19],"Hasil":[20],"penelitian":[21],"menunjukkan":[23],"bahwa":[24,63,95,104,132],"adanya":[25],"pengaruh":[26],"secara":[27,41,99,102,156,164],"parsial":[28,42],"intensitas":[29,105],"distribusi":[30,106],"terhadap":[31,70,111],"loyalitas":[32,71,112],"dengan":[34,73,114,141],"melihat":[35,74,115],"dari":[36],"hasil":[37,116],"uji":[38,75],"t":[39,44,47,76,79],"atau":[40,56,88,101,135,145,155],"menunjukan":[43],"hitung":[45,77],">":[46,50,58,78,82,143],"tabel":[48,80],"(3,463":[49],"2,012)":[51],"dan":[52,84,107,123],"sig":[53,85],"<":[54,86,90,137,147,150],"5%":[55,87],"(0,001":[57],"0,05)":[59,91],"maka":[60,92,152],"dapat":[61,93,160],"disimpulkan":[62,94],"H1":[64,96,153],"diterima.":[65,97],"Sedangkan":[66],"Ketepatan":[67],"waktu":[68,109],"berpengaruh":[69,110],"(2,562":[81],"2,014)":[83],"(0,019":[89],"Kemudian":[98],"simultan":[100],"bersama-sama":[103,157],"ketepatan":[108],"Fhitung":[117,142],"diperoleh":[119,126],"diatas":[120],"sebesar":[121,127],"7,253":[122],"Ftabel":[124,144],"2,79.":[128],"Hal":[129],"menjelaskan":[131],"(7,253>":[133],"2,79":[134],"0,002":[136],"0,05).":[138],"Atau":[139],"sama":[140],"probabilitas":[146],"signifikan":[148],"(Sig":[149],"0,05),":[151],"diterima":[154],"variabel":[158,162],"bebas":[159],"menerangkan":[161],"terikatnya":[163],"serentak.":[165]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2025-10-10T00:00:00"}