{"id":"https://openalex.org/W4411459648","doi":"https://doi.org/10.22437/jmk.v14i2.42500","title":"PENGARUH E-TRUST DAN PRIVACY TERHADAP E-LOYALTY MELALUI E-SATISFACTION SEBAGAI VARIABEL INTERVENING (STUDI KASUS PENGGUNA TRAVELOKA DI YOGYAKARTA)","display_name":"PENGARUH E-TRUST DAN PRIVACY TERHADAP E-LOYALTY MELALUI E-SATISFACTION SEBAGAI VARIABEL INTERVENING (STUDI KASUS PENGGUNA TRAVELOKA DI YOGYAKARTA)","publication_year":2025,"publication_date":"2025-06-08","ids":{"openalex":"https://openalex.org/W4411459648","doi":"https://doi.org/10.22437/jmk.v14i2.42500"},"language":"id","primary_location":{"id":"doi:10.22437/jmk.v14i2.42500","doi":"https://doi.org/10.22437/jmk.v14i2.42500","is_oa":true,"landing_page_url":"https://doi.org/10.22437/jmk.v14i2.42500","pdf_url":"https://online-journal.unja.ac.id/mankeu/article/download/42500/21040","source":{"id":"https://openalex.org/S4210209248","display_name":"Jurnal Manajemen Terapan dan Keuangan","issn_l":"2252-8636","issn":["2252-8636","2685-9424"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314958","host_organization_name":"Jambi University","host_organization_lineage":["https://openalex.org/P4310314958"],"host_organization_lineage_names":["Jambi University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Manajemen Terapan dan Keuangan","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://online-journal.unja.ac.id/mankeu/article/download/42500/21040","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5118510517","display_name":"Valda Regina Saputri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210149231","display_name":"University of Sarjanawiyata Tamansiswa","ror":"https://ror.org/049gff252","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210149231"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Valda Regina Saputri","raw_affiliation_strings":["Universitas Sarjanawiyata Tamansiswa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Sarjanawiyata Tamansiswa","institution_ids":["https://openalex.org/I4210149231"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022306311","display_name":"Ambar Lukitaningsih","orcid":"https://orcid.org/0009-0002-9847-9242","observed_orcids":["https://orcid.org/0009-0002-9847-9242"]},"institutions":[{"id":"https://openalex.org/I4210149231","display_name":"University of Sarjanawiyata Tamansiswa","ror":"https://ror.org/049gff252","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210149231"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ambar Lukitaningsih","raw_affiliation_strings":["Universitas Sarjanawiyata Tamansiswa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Sarjanawiyata Tamansiswa","institution_ids":["https://openalex.org/I4210149231"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066212692","display_name":"Nonik Kusuma Ningrum","orcid":"https://orcid.org/0000-0002-5079-9282","observed_orcids":["https://orcid.org/0000-0002-5079-9282"]},"institutions":[{"id":"https://openalex.org/I4210149231","display_name":"University of Sarjanawiyata Tamansiswa","ror":"https://ror.org/049gff252","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210149231"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nonik Kusuma Ningrum","raw_affiliation_strings":["Universitas Sarjanawiyata Tamansiswa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Sarjanawiyata Tamansiswa","institution_ids":["https://openalex.org/I4210149231"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210149231"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"14","issue":"2","first_page":"664","last_page":"673"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7250999808311462,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7250999808311462,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.24869999289512634,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.014499999582767487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-trust","display_name":"online trust","score":0.9950000047683716},{"id":"https://openalex.org/keywords/privacy","display_name":"privacy","score":0.7630000114440918},{"id":"https://openalex.org/keywords/e-loyalty","display_name":"e-loyalty","score":0.996999979019165},{"id":"https://openalex.org/keywords/e-satisfaction","display_name":"e-satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6779999732971191},{"id":"https://openalex.org/keywords/online-travel-booking","display_name":"online travel booking","score":0.6639999747276306},{"id":"https://openalex.org/keywords/traveloka","display_name":"Traveloka","score":0.847000002861023}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5572383403778076},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.4449896216392517},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42795857787132263},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4062752425670624},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11145606637001038}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.22437/jmk.v14i2.42500","doi":"https://doi.org/10.22437/jmk.v14i2.42500","is_oa":true,"landing_page_url":"https://doi.org/10.22437/jmk.v14i2.42500","pdf_url":"https://online-journal.unja.ac.id/mankeu/article/download/42500/21040","source":{"id":"https://openalex.org/S4210209248","display_name":"Jurnal Manajemen Terapan dan Keuangan","issn_l":"2252-8636","issn":["2252-8636","2685-9424"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314958","host_organization_name":"Jambi University","host_organization_lineage":["https://openalex.org/P4310314958"],"host_organization_lineage_names":["Jambi University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Manajemen Terapan dan Keuangan","raw_type":"journal-article"},{"id":"pmh:oai:online-journal.unja.ac.id:article/42500","doi":null,"is_oa":true,"landing_page_url":"https://online-journal.unja.ac.id/index/article/view/42500","pdf_url":null,"source":{"id":"https://openalex.org/S4210209248","display_name":"Jurnal Manajemen Terapan dan Keuangan","issn_l":"2252-8636","issn":["2252-8636","2685-9424"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314958","host_organization_name":"Jambi University","host_organization_lineage":["https://openalex.org/P4310314958"],"host_organization_lineage_names":["Jambi University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2252-8636","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.22437/jmk.v14i2.42500","doi":"https://doi.org/10.22437/jmk.v14i2.42500","is_oa":true,"landing_page_url":"https://doi.org/10.22437/jmk.v14i2.42500","pdf_url":"https://online-journal.unja.ac.id/mankeu/article/download/42500/21040","source":{"id":"https://openalex.org/S4210209248","display_name":"Jurnal Manajemen Terapan dan Keuangan","issn_l":"2252-8636","issn":["2252-8636","2685-9424"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314958","host_organization_name":"Jambi University","host_organization_lineage":["https://openalex.org/P4310314958"],"host_organization_lineage_names":["Jambi University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Manajemen Terapan dan Keuangan","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4411459648.pdf","grobid_xml":"https://content.openalex.org/works/W4411459648.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W2978061043","https://openalex.org/W2994533261","https://openalex.org/W3004039873","https://openalex.org/W3203438985","https://openalex.org/W4292235680","https://openalex.org/W4313274561"],"related_works":["https://openalex.org/W3093063274","https://openalex.org/W4281704787","https://openalex.org/W2912373903","https://openalex.org/W2979535957","https://openalex.org/W3184028443","https://openalex.org/W3134776857","https://openalex.org/W4306916615","https://openalex.org/W3090750790","https://openalex.org/W3170930527","https://openalex.org/W7125471736"],"abstract_inverted_index":{"Penelitian":[0],"ini":[1,26,46],"bertujuan":[2],"untuk":[3],"mengetahui:":[4],"pengaruh":[5],"e-trust":[6,68,85],"dan":[7,58,72,80,88,96,104],"privacy":[8,77,93],"terhadap":[9,74,82,90,98,106],"e-loyalty":[10],"melalui":[11],"e-satisfaction":[12,101],"sebagai":[13],"variabel":[14],"intervening":[15],"pada":[16],"pengguna":[17,30],"Traveloka":[18,31],"di":[19,32],"Yogyakarta.":[20],"Populasi":[21],"penelitian":[22,45,63],"yang":[23,42],"belum":[24],"diketahui":[25],"dengan":[27],"menggunakan":[28,37,47,53],"sampel":[29],"Yogyakarta":[33],"sebanyak":[34],"112":[35],"responden":[36],"teknik":[38],"purposive":[39],"sampling.":[40],"Metode":[41],"digunakan":[43],"dalam":[44],"metode":[48],"kuantitatif.":[49],"Teknik":[50],"analisis":[51],"data":[52],"statistik":[54,56],"deskriptif,":[55],"iferensial,":[57],"partial":[59],"least":[60],"square.":[61],"Hasil":[62],"menunjukan":[64],"bahwa":[65],":":[66],"1)":[67],"tidak":[69],"berpengaruh":[70,78,86,94,102],"positif":[71,79,87,95,103],"signifikan":[73,81,89,97,105],"e-loyalty.":[75,83,107],"2)":[76],"3)":[84],"e-satisfaction.":[91,99],"4)":[92],"5)":[100]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2025-10-10T00:00:00"}