{"id":"https://openalex.org/W4411269360","doi":"https://doi.org/10.4324/9781003620990","title":"Leadership and the Frontline Workforce","display_name":"Leadership and the Frontline Workforce","publication_year":2025,"publication_date":"2025-06-13","ids":{"openalex":"https://openalex.org/W4411269360","doi":"https://doi.org/10.4324/9781003620990"},"language":"en","primary_location":{"id":"doi:10.4324/9781003620990","doi":"https://doi.org/10.4324/9781003620990","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781003620990","pdf_url":null,"source":{"id":"https://openalex.org/S4306463806","display_name":"Productivity Press eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"monograph"},"volume":null,"type":"book","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038446086","display_name":"Gilmore Crosby","orcid":"https://orcid.org/0000-0002-8950-3485","observed_orcids":["https://orcid.org/0000-0002-8950-3485"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Gilmore Crosby","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5038446086"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.12492456,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.7031000256538391,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.7031000256538391,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13226","display_name":"Appreciative Inquiry and Organizational Change","score":0.18469999730587006,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12751","display_name":"Leadership and Management in Organizations","score":0.07919999957084656,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.5450000166893005},{"id":"https://openalex.org/keywords/frontline-workers","display_name":"frontline workers","score":0.8849999904632568},{"id":"https://openalex.org/keywords/organizational-change","display_name":"organizational change","score":0.9330000281333923},{"id":"https://openalex.org/keywords/kurt-lewin","display_name":"Kurt Lewin","score":0.9620000123977661},{"id":"https://openalex.org/keywords/action-research","display_name":"action research","score":0.9039999842643738},{"id":"https://openalex.org/keywords/organizational-development","display_name":"organizational development","score":0.6380000114440918},{"id":"https://openalex.org/keywords/change-management","display_name":"change management","score":0.5419999957084656},{"id":"https://openalex.org/keywords/blue-collar-workers","display_name":"blue-collar workers","score":0.6179999709129333},{"id":"https://openalex.org/keywords/worker-interviews","display_name":"worker interviews","score":0.3319999873638153},{"id":"https://openalex.org/keywords/alcoa","display_name":"Alcoa","score":0.49399998784065247}],"concepts":[{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.7199490666389465},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36991947889328003},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3609597086906433},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2788624167442322},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4324/9781003620990","doi":"https://doi.org/10.4324/9781003620990","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781003620990","pdf_url":null,"source":{"id":"https://openalex.org/S4306463806","display_name":"Productivity Press eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"monograph"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3047105596","https://openalex.org/W2900532146","https://openalex.org/W4241636259","https://openalex.org/W4246276306","https://openalex.org/W4411268534","https://openalex.org/W4411268510","https://openalex.org/W2603145292","https://openalex.org/W3097260451","https://openalex.org/W3191390259","https://openalex.org/W2129404407"],"abstract_inverted_index":{"This":[0,61],"book":[1,152,213],"is":[2,42],"for":[3,71],"anyone":[4],"who":[5,106,121],"wants":[6],"to":[7,56,149,210,214],"lead":[8],"change.":[9,60],"It":[10],"explains":[11],"change":[12,134],"methods":[13],"through":[14],"real-life":[15],"experiences":[16],"of":[17,84,94,104,118,130,133,138,142,176],"frontline":[18],"workers.":[19],"Just":[20],"as":[21,156,158],"history":[22],"has":[23],"primarily":[24],"been":[25,35],"written":[26,36],"by":[27,80],"the":[28,38,51,72,81,85,92,98,116,119,124,128,136,143,177,181,188],"victors,":[29],"leadership":[30],"and":[31,58,97,111,127],"management":[32],"theory":[33],"have":[34,64,122],"from":[37,162],"top.":[39],"An":[40],"exception":[41],"Kurt":[43],"Lewin,":[44],"whose":[45],"action-research":[46],"established":[47],"that":[48,66],"people":[49],"on":[50,187],"frontlines":[52],"are":[53],"best":[54],"positioned":[55],"create":[57],"sustain":[59],"book\u2019s":[62],"authors":[63],"practiced":[65],"approach":[67],"over":[68],"two":[69],"generations":[70],"past":[73],"70":[74],"years.":[75],"They":[76],"were":[77,107],"deeply":[78],"influenced":[79],"blue-collar":[82],"wisdom":[83],"author\u2019s":[86],"grandfather,":[87],"an":[88],"hourly":[89],"worker":[90],"in":[91,171,180,202],"railyards":[93],"Pittsburgh.":[95],"Leadership":[96],"Frontline":[99],"Workforce":[100],"teaches":[101],"via":[102],"interviews":[103],"those":[105],"present":[108],"both":[109],"before":[110],"after":[112],"Lewin\u2011style":[113],"change,":[114],"telling":[115],"stories":[117],"workers":[120],"experienced":[123],"good,":[125],"bad,":[126],"ugly":[129],"being":[131],"targets":[132],"at":[135],"bottom":[137],"systems.":[139],"A":[140],"colleague":[141],"author,":[144],"Cotton":[145],"Mears":[146],"(1956\u20132019),":[147],"intended":[148],"write":[150],"this":[151,212],"but":[153],"only":[154],"got":[155],"far":[157],"a":[159,163,167],"title,":[160],"\u201cView":[161],"target.\u201d":[164],"He":[165],"was":[166],"pot":[168],"room":[169],"tender":[170],"Alcoa\u2019s":[172],"Warrick":[173],"aluminum":[174],"smelter\u2014one":[175],"toughest":[178],"jobs":[179],"plant\u2014when":[182],"Robert":[183],"P.":[184],"Crosby":[185],"arrived":[186],"scene.":[189],"Their":[190],"relationship":[191],"launched":[192],"Cotton\u2019s":[193,199],"own":[194],"organization":[195],"development":[196],"career.":[197],"Following":[198],"untimely":[200],"death":[201],"2019,":[203],"Robert\u2019s":[204],"son,":[205],"Gilmore":[206],"Crosby,":[207],"felt":[208],"inspired":[209],"bring":[211],"life.":[215]},"counts_by_year":[],"updated_date":"2026-09-24T07:57:37.273135","created_date":"2025-10-10T00:00:00"}
