{"id":"https://openalex.org/W4410010312","doi":"https://doi.org/10.47191/jefms/v8-i4-42","title":"Evaluating Patient Satisfaction with Community Clinic Services: Evidence from Meherpur District, Bangladesh","display_name":"Evaluating Patient Satisfaction with Community Clinic Services: Evidence from Meherpur District, Bangladesh","publication_year":2025,"publication_date":"2025-04-30","ids":{"openalex":"https://openalex.org/W4410010312","doi":"https://doi.org/10.47191/jefms/v8-i4-42"},"language":"en","primary_location":{"id":"doi:10.47191/jefms/v8-i4-42","doi":"https://doi.org/10.47191/jefms/v8-i4-42","is_oa":true,"landing_page_url":"https://doi.org/10.47191/jefms/v8-i4-42","pdf_url":"https://ijefm.co.in/v8i4/Doc/42.pdf","source":{"id":"https://openalex.org/S4210230540","display_name":"Journal of Economics Finance and Management Studies","issn_l":"2644-0490","issn":["2644-0490","2644-0504"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Economics, Finance And Management Studies","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ijefm.co.in/v8i4/Doc/42.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083962012","display_name":"Nilufar Easmin","orcid":"https://orcid.org/0000-0003-1768-4931","observed_orcids":["https://orcid.org/0000-0003-1768-4931"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Nilufar Easmin","raw_affiliation_strings":["Lecturer, Department of Economics , Gangni Government Degree College , Meherpur , Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer, Department of Economics , Gangni Government Degree College , Meherpur , Bangladesh","institution_ids":[]}]},{"author_position":"last","author":{"id":null,"display_name":"Shahed Ahmed","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I40279923","display_name":"Islamic University","ror":"https://ror.org/04j1w0q97","country_code":"BD","type":"education","lineage":["https://openalex.org/I40279923"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Shahed Ahmed","raw_affiliation_strings":["Associate Professor, Department of Economics , Islamic University , Kushtia- 7003 , Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor, Department of Economics , Islamic University , Kushtia- 7003 , Bangladesh","institution_ids":["https://openalex.org/I40279923"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5083962012"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"08","issue":"04","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.8935999870300293,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.8935999870300293,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.1039000004529953,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":1.0},{"id":"https://openalex.org/keywords/community-health-clinics","display_name":"community clinics","score":0.9089999794960022},{"id":"https://openalex.org/keywords/rural-health-care","display_name":"rural health care","score":0.7319999933242798},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.9610000252723694},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7580000162124634},{"id":"https://openalex.org/keywords/health-care-access","display_name":"health care access","score":0.5989999771118164},{"id":"https://openalex.org/keywords/treatment-costs","display_name":"treatment costs","score":0.6800000071525574},{"id":"https://openalex.org/keywords/health-workforce-shortage","display_name":"health workforce shortage","score":0.4909999966621399},{"id":"https://openalex.org/keywords/sanitation","display_name":"sanitation","score":0.42899999022483826}],"concepts":[{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5478758811950684},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.3984862267971039},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.38650766015052795},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3827700912952423},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3534480333328247}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.47191/jefms/v8-i4-42","doi":"https://doi.org/10.47191/jefms/v8-i4-42","is_oa":true,"landing_page_url":"https://doi.org/10.47191/jefms/v8-i4-42","pdf_url":"https://ijefm.co.in/v8i4/Doc/42.pdf","source":{"id":"https://openalex.org/S4210230540","display_name":"Journal of Economics Finance and Management Studies","issn_l":"2644-0490","issn":["2644-0490","2644-0504"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Economics, Finance And Management Studies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.47191/jefms/v8-i4-42","doi":"https://doi.org/10.47191/jefms/v8-i4-42","is_oa":true,"landing_page_url":"https://doi.org/10.47191/jefms/v8-i4-42","pdf_url":"https://ijefm.co.in/v8i4/Doc/42.pdf","source":{"id":"https://openalex.org/S4210230540","display_name":"Journal of Economics Finance and Management Studies","issn_l":"2644-0490","issn":["2644-0490","2644-0504"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Economics, Finance And Management Studies","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.8560000061988831,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4410010312.pdf","grobid_xml":"https://content.openalex.org/works/W4410010312.grobid-xml"},"referenced_works_count":9,"referenced_works":["https://openalex.org/W2154851111","https://openalex.org/W2741157912","https://openalex.org/W2766317977","https://openalex.org/W2906063581","https://openalex.org/W2970888415","https://openalex.org/W3022631259","https://openalex.org/W3198781558","https://openalex.org/W4214655730","https://openalex.org/W4308109735"],"related_works":["https://openalex.org/W3035952046","https://openalex.org/W4414736291","https://openalex.org/W7218058703","https://openalex.org/W4408497178","https://openalex.org/W4415704483","https://openalex.org/W2086245144","https://openalex.org/W4296356614","https://openalex.org/W2467947090","https://openalex.org/W641499288","https://openalex.org/W2417682486"],"abstract_inverted_index":{"This":[0],"study":[1,96,206],"explores":[2],"how":[3,98],"satisfied":[4],"patients":[5,31,103],"are":[6,24],"with":[7,43],"the":[8,27,30,38,44,61,95,106,150,162,229],"services":[9,45],"provided":[10],"by":[11,167],"community":[12,238,242],"clinics":[13],"(CCs)":[14],"in":[15,53,85,201,249],"rural":[16,250],"areas":[17],"of":[18,29,40,76,126,187,196,215],"Meherpur,":[19],"Bangladesh.":[20,251],"The":[21,141,192,205,226],"main":[22],"goals":[23],"to":[25,36,104,240],"understand":[26],"background":[28],"who":[32],"use":[33],"these":[34],"clinics,":[35],"assess":[37],"level":[39],"patient":[41,190,203,247],"satisfaction":[42,57],"they":[46,110],"receive,":[47],"and":[48,72,89,108,132,137,149,154,172,180,223,237,246],"determine":[49],"what":[50],"problems":[51],"exist":[52],"service":[54,77,210,244],"delivery.":[55],"Patient":[56],"was":[58,161],"evaluated":[59],"using":[60,118,129],"SERVQUAL":[62,147],"model,":[63],"which":[64],"looks":[65],"at":[66],"five":[67,146],"key":[68],"areas:":[69],"physical":[70],"facilities":[71],"equipment":[73],"(tangibility),":[74],"dependability":[75],"(reliability),":[78],"prompt":[79],"response":[80],"from":[81],"staff":[82],"(responsiveness),":[83],"trust":[84],"healthcare":[86],"providers":[87],"(assurance),":[88],"caring":[90],"behavior":[91],"(empathy).":[92],"In":[93],"addition,":[94],"examined":[97],"easy":[99],"it":[100],"is":[101],"for":[102,231],"access":[105],"clinic":[107],"whether":[109],"find":[111],"treatment":[112,175],"costs":[113],"affordable.":[114],"Data":[115],"were":[116],"collected":[117],"a":[119,124,178,213],"purposive":[120],"sampling":[121],"technique":[122],"through":[123,134],"survey":[125],"300":[127],"patients,":[128],"structured":[130],"questionnaires,":[131],"analyzed":[133],"descriptive":[135],"statistics":[136],"multiple":[138],"regression":[139],"techniques.":[140],"results":[142],"showed":[143],"that":[144,184],"all":[145],"dimensions":[148],"two":[151],"extra":[152],"factors\u2014access":[153],"cost":[155,176,235],"significantly":[156],"influenced":[157],"patients\u2019":[158],"satisfaction.":[159,191,204],"Reliability":[160],"most":[163],"influential":[164],"factor,":[165],"followed":[166],"assurance,":[168],"empathy,":[169],"tangibility,":[170],"responsiveness,":[171],"access.":[173],"Conversely,":[174],"had":[177],"negative":[179],"significant":[181,209],"effect,":[182],"indicating":[183],"an":[185],"increase":[186],"expense":[188],"reduces":[189],"model's":[193],"R-squared":[194],"value":[195],"0.81":[197],"confirms":[198],"its":[199],"robustness":[200],"explaining":[202],"also":[207],"found":[208],"barriers":[211],"include":[212],"lack":[214],"trained":[216],"doctors,":[217],"inefficient":[218],"nursing":[219],"staff,":[220],"insufficient":[221],"medicine,":[222],"poor":[224],"sanitation.":[225],"findings":[227],"emphasize":[228],"need":[230],"better":[232],"staffing,":[233],"infrastructure,":[234],"transparency,":[236],"engagement":[239],"improve":[241],"clinics\u2019":[243],"quality":[245],"outcomes":[248]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2025-05-02T00:00:00"}