{"id":"https://openalex.org/W4409775475","doi":"https://doi.org/10.1080/10447318.2025.2490866","title":"User Needs and Benefits of Mental Health Chatbots: Text-Mining Analysis of Mobile Apps Reviews","display_name":"User Needs and Benefits of Mental Health Chatbots: Text-Mining Analysis of Mobile Apps Reviews","publication_year":2025,"publication_date":"2025-04-24","ids":{"openalex":"https://openalex.org/W4409775475","doi":"https://doi.org/10.1080/10447318.2025.2490866"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2025.2490866","doi":"https://doi.org/10.1080/10447318.2025.2490866","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2025.2490866","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","ccf-b","cwts-core","dongbi-c","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025005501","display_name":"Da-young Kang","orcid":"https://orcid.org/0000-0002-2079-1263","observed_orcids":["https://orcid.org/0000-0002-2079-1263"]},"institutions":[{"id":"https://openalex.org/I880615350","display_name":"SUNY Cortland","ror":"https://ror.org/05a4pj207","country_code":"US","type":"education","lineage":["https://openalex.org/I880615350"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Da-young Kang","raw_affiliation_strings":["Communication and Media Studies Department, SUNY Cortland"],"raw_orcid":"https://orcid.org/0000-0002-2079-1263","affiliations":[{"raw_affiliation_string":"Communication and Media Studies Department, SUNY Cortland","institution_ids":["https://openalex.org/I880615350"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001391663","display_name":"Eyun\u2010Jung Ki","orcid":"https://orcid.org/0000-0001-9252-479X","observed_orcids":["https://orcid.org/0000-0001-9252-479X"]},"institutions":[{"id":"https://openalex.org/I17301866","display_name":"University of Alabama","ror":"https://ror.org/03xrrjk67","country_code":"US","type":"education","lineage":["https://openalex.org/I17301866"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eyun-Jung Ki","raw_affiliation_strings":["Department of Advertising and Public Relations, The\u00a0University of Alabama"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Advertising and Public Relations, The\u00a0University of Alabama","institution_ids":["https://openalex.org/I17301866"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5025005501"],"corresponding_institution_ids":["https://openalex.org/I880615350"],"apc_list":null,"apc_paid":null,"fwci":0.6028,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.65055928,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"11"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mental-health-chatbots","display_name":"mental health chatbots","score":1.0},{"id":"https://openalex.org/keywords/user-needs","display_name":"user needs","score":0.7929999828338623},{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.8309999704360962},{"id":"https://openalex.org/keywords/mobile-application","display_name":"mobile application","score":0.6940000057220459},{"id":"https://openalex.org/keywords/social-interactivity","display_name":"social interactivity","score":0.9480000138282776},{"id":"https://openalex.org/keywords/psychoeducation","display_name":"psychoeducation","score":0.7239999771118164},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.5019999742507935}],"concepts":[{"id":"https://openalex.org/C2988145974","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Mobile apps","level":2,"score":0.6223589181900024},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.5751219987869263},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.49499815702438354},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4513671398162842},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.43106651306152344},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.38047701120376587},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.34691932797431946},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.1341758668422699}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2025.2490866","doi":"https://doi.org/10.1080/10447318.2025.2490866","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2025.2490866","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","ccf-b","cwts-core","dongbi-c","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.8560000061988831,"display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W196515614","https://openalex.org/W1544245149","https://openalex.org/W1555199703","https://openalex.org/W1819669635","https://openalex.org/W1991015565","https://openalex.org/W2020266303","https://openalex.org/W2081843991","https://openalex.org/W2101870300","https://openalex.org/W2103488286","https://openalex.org/W2135134682","https://openalex.org/W2170661374","https://openalex.org/W2189625117","https://openalex.org/W2604372657","https://openalex.org/W2623779865","https://openalex.org/W2785987271","https://openalex.org/W2792467893","https://openalex.org/W2806569034","https://openalex.org/W2896987875","https://openalex.org/W2920018355","https://openalex.org/W2922711788","https://openalex.org/W2939803556","https://openalex.org/W2953151345","https://openalex.org/W2966181482","https://openalex.org/W2970167095","https://openalex.org/W2980053334","https://openalex.org/W3002687128","https://openalex.org/W3035127876","https://openalex.org/W3037880470","https://openalex.org/W3092887305","https://openalex.org/W3118306463","https://openalex.org/W3127392204","https://openalex.org/W4285590495","https://openalex.org/W4288303260","https://openalex.org/W4297381361","https://openalex.org/W4308119848","https://openalex.org/W4317396371","https://openalex.org/W4321438772","https://openalex.org/W4380853703","https://openalex.org/W4386844258","https://openalex.org/W4390953092","https://openalex.org/W4391888297","https://openalex.org/W4398134395","https://openalex.org/W4399499538","https://openalex.org/W4401605137","https://openalex.org/W4401648069"],"related_works":["https://openalex.org/W4366703942","https://openalex.org/W4400973117","https://openalex.org/W6992445488","https://openalex.org/W7161708596","https://openalex.org/W4392989038","https://openalex.org/W3036236864","https://openalex.org/W4400230936","https://openalex.org/W4411434020","https://openalex.org/W7127151167","https://openalex.org/W4206789363"],"abstract_inverted_index":{"This":[0],"study":[1],"investigates":[2],"user":[3,14],"needs":[4],"and":[5,19,43,55,69,80,119,133,141],"perceived":[6],"benefits":[7],"of":[8,53,75,89,104,112,143],"mental":[9,116,134],"health":[10,117,135],"chatbots":[11,118],"by":[12,73],"analyzing":[13],"reviews":[15],"from":[16,58],"the":[17,87,110,139],"AppStore":[18],"Google":[20],"Play":[21],"Store":[22],"for":[23,33,67],"three":[24],"different":[25],"chatbots.":[26,60],"Text-mining":[27],"analysis":[28,83],"reveals":[29],"a":[30,50,64,101],"strong":[31],"preference":[32],"social":[34,54,113],"interactivity,":[35],"with":[36],"users":[37,48],"frequently":[38],"mentioning":[39],"terms":[40,76],"like":[41],"\u201ctalking\u201d":[42],"\u201chuman,\u201d":[44],"which":[45,91],"suggests":[46],"that":[47],"value":[49],"high":[51],"degree":[52],"hedonic":[56],"expectations":[57],"these":[59,144],"There":[61],"is":[62],"also":[63],"noticeable":[65],"enthusiasm":[66],"innovation":[68],"technology,":[70],"as":[71,78],"indicated":[72],"mentions":[74],"such":[77],"\u201crecent\u201d":[79],"\u201cnewest.\u201d":[81],"Cluster":[82],"results":[84],"further":[85],"highlight":[86],"importance":[88,111],"psychoeducation,":[90],"generally":[92],"evokes":[93],"positive":[94],"sentiments,":[95],"while":[96],"perceptions":[97],"around":[98],"pricing":[99,124],"show":[100],"wider":[102],"range":[103],"responses.":[105],"Overall,":[106],"our":[107],"findings":[108],"underscore":[109],"features":[114],"in":[115,137],"offer":[120],"valuable":[121],"insights":[122,127],"on":[123],"preference.":[125],"These":[126],"are":[128],"intended":[129],"to":[130],"support":[131],"developers":[132],"professionals":[136],"enhancing":[138],"effectiveness":[140],"appeal":[142],"applications.":[145]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2025-04-25T00:00:00"}
