{"id":"https://openalex.org/W4409499147","doi":"https://doi.org/10.1108/jm2-10-2024-0346","title":"Modeling the influence of e-service quality on e-satisfaction in Indonesia\u2019s digital marketplaces using a hybrid approach of SEM and fsQCA","display_name":"Modeling the influence of e-service quality on e-satisfaction in Indonesia\u2019s digital marketplaces using a hybrid approach of SEM and fsQCA","publication_year":2025,"publication_date":"2025-04-16","ids":{"openalex":"https://openalex.org/W4409499147","doi":"https://doi.org/10.1108/jm2-10-2024-0346"},"language":"en","primary_location":{"id":"doi:10.1108/jm2-10-2024-0346","doi":"https://doi.org/10.1108/jm2-10-2024-0346","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jm2-10-2024-0346","pdf_url":null,"source":{"id":"https://openalex.org/S15925821","display_name":"Journal of Modelling in Management","issn_l":"1746-5664","issn":["1746-5664","1746-5672"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Modelling in Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025481782","display_name":"Adi Prasetyo Tedjakusuma","orcid":"https://orcid.org/0000-0003-0794-2124","observed_orcids":["https://orcid.org/0000-0003-0794-2124"]},"institutions":[{"id":"https://openalex.org/I126145234","display_name":"Chaoyang University of Technology","ror":"https://ror.org/04xwksx09","country_code":"TW","type":"education","lineage":["https://openalex.org/I126145234"]},{"id":"https://openalex.org/I16413167","display_name":"University of Surabaya","ror":"https://ror.org/013314927","country_code":"ID","type":"education","lineage":["https://openalex.org/I16413167"]}],"countries":["ID","TW"],"is_corresponding":false,"raw_author_name":"Adi Prasetyo Tedjakusuma","raw_affiliation_strings":["Chaoyang University of Technology Department of Business Administration, College of Management, , Taichung, , and Department of Management, Faculty of Business and Economics, University of Surabaya, Surabaya, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chaoyang University of Technology Department of Business Administration, College of Management, , Taichung, , and Department of Management, Faculty of Business and Economics, University of Surabaya, Surabaya, Indonesia","institution_ids":["https://openalex.org/I126145234","https://openalex.org/I16413167"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028104126","display_name":"Andri Dayarana K. Silalahi","orcid":"https://orcid.org/0000-0002-5399-3742","observed_orcids":["https://orcid.org/0000-0002-5399-3742"]},"institutions":[{"id":"https://openalex.org/I126145234","display_name":"Chaoyang University of Technology","ror":"https://ror.org/04xwksx09","country_code":"TW","type":"education","lineage":["https://openalex.org/I126145234"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Andri Dayarana K. Silalahi","raw_affiliation_strings":["Chaoyang University of Technology Department of Marketing and Logistics Management, College of Management, , Taichung,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chaoyang University of Technology Department of Marketing and Logistics Management, College of Management, , Taichung,","institution_ids":["https://openalex.org/I126145234"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029721036","display_name":"Ixora Javanisa Eunike","orcid":"https://orcid.org/0000-0002-9214-7637","observed_orcids":["https://orcid.org/0000-0002-9214-7637"]},"institutions":[{"id":"https://openalex.org/I126145234","display_name":"Chaoyang University of Technology","ror":"https://ror.org/04xwksx09","country_code":"TW","type":"education","lineage":["https://openalex.org/I126145234"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ixora Javanisa Eunike","raw_affiliation_strings":["Chaoyang University of Technology Department of Business Administration, College of Management, , Taichung,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chaoyang University of Technology Department of Business Administration, College of Management, , Taichung,","institution_ids":["https://openalex.org/I126145234"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5093850179","display_name":"Do Thi Thanh Phuong","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I126145234","display_name":"Chaoyang University of Technology","ror":"https://ror.org/04xwksx09","country_code":"TW","type":"education","lineage":["https://openalex.org/I126145234"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Do Thi Thanh Phuong","raw_affiliation_strings":["Chaoyang University of Technology Department of Business Administration, College of Management, , Taichung,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chaoyang University of Technology Department of Business Administration, College of Management, , Taichung,","institution_ids":["https://openalex.org/I126145234"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.0581,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.91550424,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"20","issue":"6","first_page":"2024","last_page":"2053"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.3677000105381012,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.3677000105381012,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.3091000020503998,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.288100004196167,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.9779999852180481},{"id":"https://openalex.org/keywords/e-satisfaction","display_name":"e-satisfaction","score":0.9879999756813049},{"id":"https://openalex.org/keywords/online-marketplaces","display_name":"online marketplaces","score":0.9819999933242798},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.7789999842643738},{"id":"https://openalex.org/keywords/expectation-disconfirmation-theory","display_name":"expectancy disconfirmation theory","score":0.722000002861023},{"id":"https://openalex.org/keywords/internet-security","display_name":"internet security","score":0.6570000052452087},{"id":"https://openalex.org/keywords/pricing","display_name":"pricing","score":0.9240000247955322},{"id":"https://openalex.org/keywords/maritime-transport","display_name":"maritime transport","score":0.9380000233650208},{"id":"https://openalex.org/keywords/information-availability","display_name":"information availability","score":0.9580000042915344},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":1.0},{"id":"https://openalex.org/keywords/configurational-analysis","display_name":"configurational analysis","score":0.6179999709129333},{"id":"https://openalex.org/keywords/indonesia","display_name":"Indonesia","score":0.5479999780654907}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6439096331596375},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.580220103263855},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4758175015449524},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4731399118900299},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42822757363319397},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3774324357509613},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.37011802196502686},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3668273985385895},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32308346033096313}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jm2-10-2024-0346","doi":"https://doi.org/10.1108/jm2-10-2024-0346","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jm2-10-2024-0346","pdf_url":null,"source":{"id":"https://openalex.org/S15925821","display_name":"Journal of Modelling in Management","issn_l":"1746-5664","issn":["1746-5664","1746-5672"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Modelling in Management","raw_type":"journal-article"},{"id":"pmh:oai:repository.ubaya.ac.id:48421","doi":null,"is_oa":false,"landing_page_url":"http://repository.ubaya.ac.id/48421/","pdf_url":null,"source":{"id":"https://openalex.org/S4306402324","display_name":"Ubaya Repository (University of Surabaya)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I16413167","host_organization_name":"University of Surabaya","host_organization_lineage":["https://openalex.org/I16413167"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W1494312746","https://openalex.org/W1995046486","https://openalex.org/W2028184439","https://openalex.org/W2085083952","https://openalex.org/W2090552208","https://openalex.org/W2105846236","https://openalex.org/W2116305749","https://openalex.org/W2150935468","https://openalex.org/W2151694441","https://openalex.org/W2523365064","https://openalex.org/W2576265177","https://openalex.org/W2595629513","https://openalex.org/W2772233004","https://openalex.org/W2789197158","https://openalex.org/W2898273023","https://openalex.org/W2899268912","https://openalex.org/W2901240514","https://openalex.org/W2903187083","https://openalex.org/W2915831442","https://openalex.org/W2950259204","https://openalex.org/W2981971610","https://openalex.org/W2985400387","https://openalex.org/W3015983793","https://openalex.org/W3018270852","https://openalex.org/W3037351445","https://openalex.org/W3039145092","https://openalex.org/W3044218693","https://openalex.org/W3110651907","https://openalex.org/W3119013004","https://openalex.org/W3119385073","https://openalex.org/W3128415798","https://openalex.org/W3134973945","https://openalex.org/W3160749997","https://openalex.org/W3193919016","https://openalex.org/W3198225841","https://openalex.org/W4200245853","https://openalex.org/W4200486903","https://openalex.org/W4210488144","https://openalex.org/W4224303739","https://openalex.org/W4283167807","https://openalex.org/W4293771379","https://openalex.org/W4308865903","https://openalex.org/W4313441768","https://openalex.org/W4313595747","https://openalex.org/W4318257509","https://openalex.org/W4320918844","https://openalex.org/W4322774571","https://openalex.org/W4372204154","https://openalex.org/W4378078183","https://openalex.org/W4381164732","https://openalex.org/W4386096823","https://openalex.org/W4387732878","https://openalex.org/W4389511700","https://openalex.org/W4390984679","https://openalex.org/W4391581450","https://openalex.org/W4392788561","https://openalex.org/W4393108889"],"related_works":["https://openalex.org/W3005293895","https://openalex.org/W3107278293","https://openalex.org/W3104897255","https://openalex.org/W3213882830","https://openalex.org/W2742433941","https://openalex.org/W2976862298","https://openalex.org/W2923798061","https://openalex.org/W3160677946","https://openalex.org/W2948298592","https://openalex.org/W3112827388"],"abstract_inverted_index":{"Purpose":[0],"Indonesia\u2019s":[1,168],"expanding":[2],"digital":[3,59,80,169],"marketplaces":[4],"make":[5],"e-satisfaction":[6,129,143,166],"a":[7,71,203],"key":[8],"success":[9],"factor,":[10],"yet":[11],"traditional":[12],"research":[13,66,92],"often":[14],"overlooks":[15],"its":[16],"complex,":[17],"nonlinear":[18],"drivers.":[19],"This":[20,65,149],"study":[21,150],"aims":[22],"to":[23,38,61,98,156,187],"integrate":[24],"partial":[25],"least":[26],"square":[27],"structural":[28,106],"equation":[29,107],"modelling":[30],"(PLS-SEM)":[31],"and":[32,42,51,95,117,139,154,161,183,201],"fuzzy-set":[33],"qualitative":[34],"comparative":[35],"analysis":[36],"(fsQCA)":[37],"reveal":[39,126,157],"both":[40,158],"linear":[41,159],"configurational":[43],"influences":[44],"\u2013":[45,54],"security,":[46,112,135,179],"pricing,":[47,113,136,180],"shipping,":[48,114,181],"information":[49,115,137,182],"availability":[50,116,138],"product":[52,184],"quality":[53,118,185],"providing":[55],"practical":[56],"insights":[57,200],"for":[58],"platforms":[60],"enhance":[62],"competitiveness.":[63],"Design/methodology/approach":[64],"uses":[67],"Expectancy-Disconfirmation":[68,174],"theory":[69],"as":[70],"framework":[72],"which":[73,78],"demonstrates":[74],"the":[75,100,132,173],"mechanism":[76],"through":[77],"buyers\u2019":[79],"marketplace":[81],"experiences":[82],"create":[83],"their":[84,146],"e-satisfaction.":[85,103,121],"Through":[86],"integrating":[87],"fsQCA":[88,123,155],"with":[89],"PLS-SEM":[90,153],"this":[91],"combines":[93],"asymmetric":[94],"symmetric":[96],"methods":[97],"analyze":[99],"determinants":[101],"of":[102,134],"Findings":[104],"The":[105,122],"modeling":[108],"results":[109],"show":[110],"that":[111,127,164],"significantly":[119],"impact":[120],"findings":[124],"further":[125],"high":[128],"depends":[130],"on":[131,192],"presence":[133],"quality,":[140],"whereas":[141],"low":[142],"stems":[144],"from":[145],"absence.":[147],"Originality/value":[148],"uniquely":[151],"integrates":[152],"effects":[160],"complex":[162],"configurations":[163],"drive":[165],"in":[167,206],"marketplaces.":[170],"It":[171],"extends":[172],"Theory":[175],"by":[176],"showing":[177],"how":[178],"interact":[186],"shape":[188],"satisfaction.":[189],"By":[190],"focusing":[191],"an":[193],"emerging":[194],"economy,":[195],"it":[196],"delivers":[197],"much-needed":[198],"context-specific":[199],"fills":[202],"critical":[204],"gap":[205],"global":[207],"e-commerce":[208],"research.":[209]},"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2025-10-10T00:00:00"}
