{"id":"https://openalex.org/W4409475288","doi":"https://doi.org/10.1109/ectidamtncon64748.2025.10962108","title":"The Role of Digital Transformation and Bank Size in Enhancing Customer Trust and Banking Performance","display_name":"The Role of Digital Transformation and Bank Size in Enhancing Customer Trust and Banking Performance","publication_year":2025,"publication_date":"2025-01-29","ids":{"openalex":"https://openalex.org/W4409475288","doi":"https://doi.org/10.1109/ectidamtncon64748.2025.10962108"},"language":"en","primary_location":{"id":"doi:10.1109/ectidamtncon64748.2025.10962108","doi":"https://doi.org/10.1109/ectidamtncon64748.2025.10962108","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ectidamtncon64748.2025.10962108","pdf_url":null,"source":{"id":"https://openalex.org/S4363608477","display_name":"Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT &amp;amp; NCON)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054745747","display_name":"Rochania Ayu Yunanda","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rochania Ayu Yunanda","raw_affiliation_strings":["Bina Nusantara University,Accounting Program, School of Accounting,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Accounting Program, School of Accounting,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023884392","display_name":"Mohamad Heykal","orcid":"https://orcid.org/0000-0002-2069-2150","observed_orcids":["https://orcid.org/0000-0002-2069-2150"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Mohamad Heykal","raw_affiliation_strings":["Bina Nusantara University,Accounting Program, School of Accounting,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Accounting Program, School of Accounting,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086235354","display_name":"Agustini Hamid","orcid":"https://orcid.org/0000-0003-3631-2519","observed_orcids":["https://orcid.org/0000-0003-3631-2519"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Agustini Hamid","raw_affiliation_strings":["Bina Nusantara University,Accounting Program, School of Accounting,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University,Accounting Program, School of Accounting,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080962982","display_name":"Prasetya Cahya Saputra","orcid":"https://orcid.org/0000-0001-7042-2696","observed_orcids":["https://orcid.org/0000-0001-7042-2696"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Prasetya Cahya Saputra","raw_affiliation_strings":["Nusantara University,School of Information System Bina,Jakarta,Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nusantara University,School of Information System Bina,Jakarta,Indonesia","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":null,"apc_paid":null,"fwci":2.5485,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.8175,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"41","last_page":"46"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.67330002784729,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.67330002784729,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.26660001277923584,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10127","display_name":"Banking stability, regulation, efficiency","score":0.01640000008046627,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.9580000042915344},{"id":"https://openalex.org/keywords/bank-size","display_name":"bank size","score":0.9990000128746033},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.9929999709129333},{"id":"https://openalex.org/keywords/bank-performance","display_name":"bank performance","score":0.9929999709129333},{"id":"https://openalex.org/keywords/non-performing-loans","display_name":"non-performing loans","score":0.9990000128746033},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"operational efficiency","score":0.9860000014305115},{"id":"https://openalex.org/keywords/customer-confidence","display_name":"customer confidence","score":0.515999972820282},{"id":"https://openalex.org/keywords/sustainable-banking","display_name":"sustainable banking","score":0.5090000033378601}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6650127172470093},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.6554919481277466},{"id":"https://openalex.org/C204241405","wikidata":"https://www.wikidata.org/wiki/Q461499","display_name":"Transformation (genetics)","level":3,"score":0.5083145499229431},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3320925235748291},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.09241816401481628},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ectidamtncon64748.2025.10962108","doi":"https://doi.org/10.1109/ectidamtncon64748.2025.10962108","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ectidamtncon64748.2025.10962108","pdf_url":null,"source":{"id":"https://openalex.org/S4363608477","display_name":"Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT &amp;amp; NCON)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W3094673350","https://openalex.org/W3126326792","https://openalex.org/W3215666570","https://openalex.org/W4210340741","https://openalex.org/W4362608748","https://openalex.org/W4366437275","https://openalex.org/W4366827564","https://openalex.org/W4376627102","https://openalex.org/W4385323782","https://openalex.org/W4385372676","https://openalex.org/W4387058374","https://openalex.org/W4390538550","https://openalex.org/W4391345450","https://openalex.org/W4392292136","https://openalex.org/W4401035822","https://openalex.org/W4401514997","https://openalex.org/W4401829043","https://openalex.org/W4402810567","https://openalex.org/W4404019927"],"related_works":["https://openalex.org/W7204961010","https://openalex.org/W7212011806","https://openalex.org/W4205572929","https://openalex.org/W7163870421","https://openalex.org/W7113508890","https://openalex.org/W7213949176","https://openalex.org/W7085643990","https://openalex.org/W4298234112","https://openalex.org/W4294151960","https://openalex.org/W4416198909"],"abstract_inverted_index":{"Digital":[0],"transformation":[1,75],"(DITR)":[2],"and":[3,13,36,46,59,64,76,83],"bank":[4],"size":[5],"(SIZE)":[6],"are":[7],"critical":[8],"determinants":[9],"of":[10,57,73],"trust":[11],"(TRUST)":[12],"banking":[14,49,86],"performance":[15],"(PERF).":[16],"This":[17],"study":[18,52],"investigates":[19],"the":[20,54,70],"relationship":[21],"between":[22],"these":[23],"variables,":[24],"emphasizing":[25],"how":[26],"TRUST":[27,63],"positively":[28],"impacts":[29],"PERF":[30],"by":[31],"reducing":[32],"non-performing":[33],"loans":[34],"(NPLs)":[35],"enhancing":[37,80],"operational":[38],"efficiency.":[39],"By":[40],"synthesizing":[41],"findings":[42],"from":[43],"recent":[44],"literature":[45],"analyzing":[47],"observed":[48],"data,":[50],"this":[51],"highlights":[53],"complementary":[55],"roles":[56],"DITR":[58],"SIZE":[60],"in":[61,79],"fostering":[62],"improving":[65],"PERF.":[66],"The":[67],"results":[68],"underscore":[69],"strategic":[71],"importance":[72],"digital":[74],"organizational":[77],"scale":[78],"customer":[81],"confidence":[82],"achieving":[84],"sustainable":[85],"performance.":[87]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2025-04-16T00:00:00"}
