{"id":"https://openalex.org/W4409470487","doi":"https://doi.org/10.29240/tik.v8i2.11511","title":"Pengaruh Affect of Service, Information Control, Library as Place, dan Library Image terhadap Loyalitas Pengguna Layanan Perpustakaan Nasional dengan Kepuasan sebagai Pemediasi","display_name":"Pengaruh Affect of Service, Information Control, Library as Place, dan Library Image terhadap Loyalitas Pengguna Layanan Perpustakaan Nasional dengan Kepuasan sebagai Pemediasi","publication_year":2024,"publication_date":"2024-12-11","ids":{"openalex":"https://openalex.org/W4409470487","doi":"https://doi.org/10.29240/tik.v8i2.11511"},"language":"en","primary_location":{"id":"doi:10.29240/tik.v8i2.11511","doi":"https://doi.org/10.29240/tik.v8i2.11511","is_oa":true,"landing_page_url":"https://doi.org/10.29240/tik.v8i2.11511","pdf_url":"https://journal.iaincurup.ac.id/index.php/TI/article/download/11511/3286","source":{"id":"https://openalex.org/S4210212583","display_name":"TIK ILMEU Jurnal Ilmu Perpustakaan dan Informasi","issn_l":"2580-3654","issn":["2580-3654","2580-3662"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4391767996","host_organization_name":"Institut Agama Islam Negeri Curup","host_organization_lineage":["https://openalex.org/I4391767996"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.iaincurup.ac.id/index.php/TI/article/download/11511/3286","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114051399","display_name":"Novi Prasetyo Utami","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Novi Prasetyo Utami","raw_affiliation_strings":["Perpustakaan Nasional RI"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Perpustakaan Nasional RI","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101452243","display_name":"Darmanto Darmanto","orcid":"https://orcid.org/0000-0001-6523-8827","observed_orcids":["https://orcid.org/0000-0001-6523-8827"]},"institutions":[{"id":"https://openalex.org/I193621155","display_name":"Indonesia Open University","ror":"https://ror.org/03zwesg40","country_code":"ID","type":"education","lineage":["https://openalex.org/I193621155"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Darmanto Darmanto","raw_affiliation_strings":["Universitas Terbuka"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Terbuka","institution_ids":["https://openalex.org/I193621155"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004573894","display_name":"Ari Warokka","orcid":"https://orcid.org/0000-0003-2332-4780","observed_orcids":["https://orcid.org/0000-0003-2332-4780"]},"institutions":[{"id":"https://openalex.org/I3133421993","display_name":"State University of Jakarta","ror":"https://ror.org/01hgg7b81","country_code":"ID","type":"education","lineage":["https://openalex.org/I3133421993"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ari Warokka","raw_affiliation_strings":["Universitas Negeri Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Negeri Jakarta","institution_ids":["https://openalex.org/I3133421993"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.34595868,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"8","issue":"2","first_page":"229","last_page":"244"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9121000170707703,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9121000170707703,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.027499999850988388,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.024299999698996544,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/affect-of-service","display_name":"affect of service","score":0.7689999938011169},{"id":"https://openalex.org/keywords/information-control","display_name":"information control","score":0.9980000257492065},{"id":"https://openalex.org/keywords/library-as-place","display_name":"library as place","score":0.9800000190734863},{"id":"https://openalex.org/keywords/library-image","display_name":"library image","score":1.0},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.8209999799728394},{"id":"https://openalex.org/keywords/user-loyalty","display_name":"user loyalty","score":0.9639999866485596},{"id":"https://openalex.org/keywords/libqual","display_name":"LibQUAL+","score":0.7630000114440918},{"id":"https://openalex.org/keywords/library-service-quality","display_name":"library service quality","score":0.7039999961853027},{"id":"https://openalex.org/keywords/mediating-role-of-satisfaction","display_name":"mediating effect of satisfaction","score":0.6769999861717224},{"id":"https://openalex.org/keywords/national-library-services","display_name":"national library services","score":0.5740000009536743},{"id":"https://openalex.org/keywords/public-library-users","display_name":"public library users","score":0.7179999947547913}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4986116886138916},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.434880793094635},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.411131888628006},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37135034799575806},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3617227077484131},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.12927138805389404},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06781914830207825},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.29240/tik.v8i2.11511","doi":"https://doi.org/10.29240/tik.v8i2.11511","is_oa":true,"landing_page_url":"https://doi.org/10.29240/tik.v8i2.11511","pdf_url":"https://journal.iaincurup.ac.id/index.php/TI/article/download/11511/3286","source":{"id":"https://openalex.org/S4210212583","display_name":"TIK ILMEU Jurnal Ilmu Perpustakaan dan Informasi","issn_l":"2580-3654","issn":["2580-3654","2580-3662"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4391767996","host_organization_name":"Institut Agama Islam Negeri Curup","host_organization_lineage":["https://openalex.org/I4391767996"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi","raw_type":"journal-article"},{"id":"pmh:oai:ojs.journal.iaincurup.ac.id:article/11511","doi":null,"is_oa":true,"landing_page_url":"https://journal.iaincurup.ac.id/index.php/TI/article/view/11511","pdf_url":null,"source":{"id":"https://openalex.org/S4210212583","display_name":"TIK ILMEU Jurnal Ilmu Perpustakaan dan Informasi","issn_l":"2580-3654","issn":["2580-3654","2580-3662"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4391767996","host_organization_name":"Institut Agama Islam Negeri Curup","host_organization_lineage":["https://openalex.org/I4391767996"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.29240/tik.v8i2","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:47477be0335f4f709bdb036e5fc6bf20","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/47477be0335f4f709bdb036e5fc6bf20","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi, Vol 8, Iss 2 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.29240/tik.v8i2.11511","doi":"https://doi.org/10.29240/tik.v8i2.11511","is_oa":true,"landing_page_url":"https://doi.org/10.29240/tik.v8i2.11511","pdf_url":"https://journal.iaincurup.ac.id/index.php/TI/article/download/11511/3286","source":{"id":"https://openalex.org/S4210212583","display_name":"TIK ILMEU Jurnal Ilmu Perpustakaan dan Informasi","issn_l":"2580-3654","issn":["2580-3654","2580-3662"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4391767996","host_organization_name":"Institut Agama Islam Negeri Curup","host_organization_lineage":["https://openalex.org/I4391767996"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4409470487.pdf","grobid_xml":"https://content.openalex.org/works/W4409470487.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2560936962","https://openalex.org/W2788727012","https://openalex.org/W4388203630","https://openalex.org/W2390279801","https://openalex.org/W2526386912","https://openalex.org/W4391913857","https://openalex.org/W2358668433"],"abstract_inverted_index":{"Measuring":[0],"service":[1,16,26,39,136,182],"quality":[2,27],"and":[3,21,44,76,108,137,149,183,197,222],"public":[4,227],"satisfaction":[5,20,75,159,176,191],"is":[6,89],"important":[7],"to":[8,65,211],"support":[9],"the":[10,29,52,67,70,74,81,93,112,121,124,133,158,167,179,194,207,217,230],"sustainability":[11],"of":[12,25,36,38,69,78,80,98,123,135,181,206,219],"an":[13,142,162,213],"organization.":[14],"Excellent":[15],"will":[17],"foster":[18],"user":[19,188],"loyalty.":[22,165],"The":[23,85,204],"measuring":[24],"in":[28,216],"library":[30,45,59,102,105,138,150,184,198],"uses":[31],"LibQual":[32,220],"method":[33,87],"which":[34],"consists":[35],"affect":[37,97,134,155,180],"variable,":[40,43,57],"information":[41,100,147,195],"control":[42,148,196],"as":[46,103,151,199],"place":[47,152,200],"variable.":[48],"In":[49],"this":[50],"study,":[51],"researcher":[53],"added":[54],"one":[55],"more":[56],"namely":[58],"image.":[60],"This":[61],"study":[62,208],"was":[63,173],"conducted":[64],"determine":[66],"effect":[68,143,163],"four":[71],"variables":[72],"on":[73,144,164,187,202],"loyalty":[77,109],"users":[79],"National":[82,231],"Library":[83],"services.":[84],"research":[86],"used":[88],"quantitative":[90],"causality.":[91],"Testing":[92],"causel":[94],"relationship":[95],"between":[96],"service,":[99],"control,":[101],"place,":[104],"image,":[106],"satisfaction,":[107,145],"factors":[110,140,186,201],"using":[111],"Structural":[113],"Equation":[114],"Modeling-Partial":[115],"Least":[116],"Square":[117],"(SEM-PLS)":[118],"approach.":[119],"From":[120,166],"results":[122,205],"direct":[125],"hypothesis":[126,169],"testing,":[127],"it":[128,172],"can":[129,177],"be":[130],"seen":[131],"that":[132,175],"image":[139,185],"have":[141],"while":[146,190],"do":[153],"not":[154],"satisfaction.":[156,203],"Likewise,":[157],"variable":[160],"has":[161],"indirect":[168],"testing":[170],"(mediation),":[171],"found":[174],"mediate":[178,193],"loyalty,":[189],"cannot":[192],"are":[209],"expected":[210],"provide":[212],"empirical":[214],"basis":[215,225],"development":[218],"theory":[221],"a":[223],"managerial":[224],"for":[226],"services":[228],"at":[229],"Library.":[232]},"counts_by_year":[],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2025-10-10T00:00:00"}
