{"id":"https://openalex.org/W4409435261","doi":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418","title":"Pengaruh Customer Satisfaction, Experiental Marketing dan Customer Trust terhadap Loyalitas Konsumen","display_name":"Pengaruh Customer Satisfaction, Experiental Marketing dan Customer Trust terhadap Loyalitas Konsumen","publication_year":2023,"publication_date":"2023-06-30","ids":{"openalex":"https://openalex.org/W4409435261","doi":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418"},"language":"id","primary_location":{"id":"doi:10.55382/jurnalpustakamanajemen.v3i1.418","doi":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418","is_oa":true,"landing_page_url":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418","pdf_url":"https://jurnal.pustakagalerimandiri.co.id/index.php/pustakamanajemen/article/download/418/311","source":{"id":"https://openalex.org/S4387282305","display_name":"Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen)","issn_l":"2809-8145","issn":["2809-8145"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen)","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W4409435261"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://jurnal.pustakagalerimandiri.co.id/index.php/pustakamanajemen/article/download/418/311","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5117144274","display_name":"Dicki Prayogi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dicki Prayogi","raw_affiliation_strings":["Mahasiswa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mahasiswa","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083833437","display_name":"Adhi Prakosa","orcid":"https://orcid.org/0000-0003-3304-749X","observed_orcids":["https://orcid.org/0000-0003-3304-749X"]},"institutions":[{"id":"https://openalex.org/I4210127278","display_name":"Universitas PGRI Yogyakarta","ror":"https://ror.org/03ka58c58","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210127278"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adhi Prakosa","raw_affiliation_strings":["Universitas PGRI Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas PGRI Yogyakarta","institution_ids":["https://openalex.org/I4210127278"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081429564","display_name":"Anindita Imam Basri","orcid":"https://orcid.org/0009-0000-7232-4053","observed_orcids":["https://orcid.org/0009-0000-7232-4053"]},"institutions":[{"id":"https://openalex.org/I4210127278","display_name":"Universitas PGRI Yogyakarta","ror":"https://ror.org/03ka58c58","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210127278"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Anindita Imam Basri","raw_affiliation_strings":["Universitas PGRI Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas PGRI Yogyakarta","institution_ids":["https://openalex.org/I4210127278"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.462,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.67359828,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"3","issue":"1","first_page":"6","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9692000150680542,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9692000150680542,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.02800000086426735,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/experiential-marketing","display_name":"experiential marketing","score":0.9679999947547913},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":1.0},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9670000076293945},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.8009999990463257},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.5830000042915344}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7306342124938965},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.6714825630187988},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6502629518508911},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.504909098148346},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3945462703704834},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2120533585548401},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0783347487449646}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.55382/jurnalpustakamanajemen.v3i1.418","doi":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418","is_oa":true,"landing_page_url":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418","pdf_url":"https://jurnal.pustakagalerimandiri.co.id/index.php/pustakamanajemen/article/download/418/311","source":{"id":"https://openalex.org/S4387282305","display_name":"Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen)","issn_l":"2809-8145","issn":["2809-8145"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.55382/jurnalpustakamanajemen.v3i1.418","doi":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418","is_oa":true,"landing_page_url":"https://doi.org/10.55382/jurnalpustakamanajemen.v3i1.418","pdf_url":"https://jurnal.pustakagalerimandiri.co.id/index.php/pustakamanajemen/article/download/418/311","source":{"id":"https://openalex.org/S4387282305","display_name":"Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen)","issn_l":"2809-8145","issn":["2809-8145"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4409435261.pdf","grobid_xml":"https://content.openalex.org/works/W4409435261.grobid-xml"},"referenced_works_count":1,"referenced_works":["https://openalex.org/W2565925261"],"related_works":["https://openalex.org/W2752780323","https://openalex.org/W1519771290","https://openalex.org/W4367318480","https://openalex.org/W7220042143","https://openalex.org/W4311093781","https://openalex.org/W1720995569","https://openalex.org/W3101920902","https://openalex.org/W1515583948","https://openalex.org/W2786502989","https://openalex.org/W2572804918"],"abstract_inverted_index":{"Penelitian":[0,19],"ini":[1,20,29,43,155],"bertujuan":[2],"untuk":[3],"mengetahui":[4],"pengaruh":[5,67,87,107],"customer":[6,10,130,135],"satisfaction,":[7,65,131],"experiental":[8,132],"marketing,":[9,133],"trust":[11,105,136],"terhadap":[12,71,91,111,141],"loyalitas":[13,72,92,112,142],"konsumen":[14,73,93,113,143],"pada":[15,27],"Coffee":[16],"Shop":[17],"X.":[18],"menggunakan":[21,34,51],"penelitian":[22,28,42,154],"kuantitatif.":[23],"Sampel":[24],"yang":[25,39],"digunakan":[26,40],"berjumlah":[30],"100":[31],"responden":[32],"dengan":[33,74,94,114,144],"teknik":[35],"probality":[36],"sampling.":[37],"Analisis":[38],"dalam":[41,153],"adalah":[44,156],"regresi":[45,59,76,96,116],"linier":[46,60],"berganda":[47,61],"dan":[48,54,69,79,89,99,109,119,134],"uji":[49,126],"hipotesis":[50],"Uji":[52,55],"T":[53],"F.":[56],"Hasil":[57],"dari":[58],"menunjukan":[62,128],"bahwa":[63,129],"Customer":[64,104],"memiliki":[66,86,106],"positif":[68,88,108],"signifikan":[70,90,110,140,146],"koefisien":[75,95,115],"sebesar":[77,97,117],"0,513":[78],"sig":[80,100,120],"0,001":[81,147],"<":[82,102,122,148],"0,05.":[83,103,123,149],"Experiental":[84],"marketing":[85],"0,220":[98],"0,002":[101],"1,472":[118],"0,000":[121],"Berdasarkan":[124],"hasil":[125],"F":[127],"secara":[137],"simultan":[138],"berpengaruh":[139],"nilai":[145],"Koefisien":[150],"determinasi":[151],"(R2)":[152],"0,835%.":[157]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2025-04-15T00:00:00"}
