{"id":"https://openalex.org/W4409401067","doi":"https://doi.org/10.33096/woph.v6i1.2015","title":"Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien BPJS Rawat Inap RSUD Batara Guru Tahun 2024","display_name":"Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien BPJS Rawat Inap RSUD Batara Guru Tahun 2024","publication_year":2025,"publication_date":"2025-02-28","ids":{"openalex":"https://openalex.org/W4409401067","doi":"https://doi.org/10.33096/woph.v6i1.2015"},"language":"en","primary_location":{"id":"doi:10.33096/woph.v6i1.2015","doi":"https://doi.org/10.33096/woph.v6i1.2015","is_oa":true,"landing_page_url":"https://doi.org/10.33096/woph.v6i1.2015","pdf_url":"https://jurnal.fkm.umi.ac.id/index.php/woph/article/download/2015/781","source":{"id":"https://openalex.org/S4210202427","display_name":"Window of Public Health Journal","issn_l":"2721-2920","issn":["2721-2920"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404663238","host_organization_name":"Indonesian Muslim University of Makassar","host_organization_lineage":["https://openalex.org/P4404663238"],"host_organization_lineage_names":["Indonesian Muslim University of Makassar"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Window of Public Health Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.fkm.umi.ac.id/index.php/woph/article/download/2015/781","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5117128163","display_name":"Sabrina Assyahra","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210116576","display_name":"Universitas Muslim Indonesia","ror":"https://ror.org/02c0s8023","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116576"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sabrina Assyahra","raw_affiliation_strings":["Universitas Muslim Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muslim Indonesia","institution_ids":["https://openalex.org/I4210116576"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5114943956","display_name":"A. Multazam Mustari","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210116576","display_name":"Universitas Muslim Indonesia","ror":"https://ror.org/02c0s8023","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116576"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"A. Multazam Mustari","raw_affiliation_strings":["Universitas Muslim Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muslim Indonesia","institution_ids":["https://openalex.org/I4210116576"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112923167","display_name":"A. Rizki Amelia AP","orcid":"https://orcid.org/0000-0002-8365-336X","observed_orcids":["https://orcid.org/0000-0002-8365-336X"]},"institutions":[{"id":"https://openalex.org/I4210116576","display_name":"Universitas Muslim Indonesia","ror":"https://ror.org/02c0s8023","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116576"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"A. Rizki Amelia AP","raw_affiliation_strings":["Universitas Muslim Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muslim Indonesia","institution_ids":["https://openalex.org/I4210116576"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210116576"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.08401701,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"1","first_page":"184","last_page":"195"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.949999988079071},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9900000095367432},{"id":"https://openalex.org/keywords/hospitalized-patients","display_name":"hospitalized patients","score":0.8050000071525574},{"id":"https://openalex.org/keywords/bpjs-kesehatan","display_name":"BPJS Kesehatan","score":0.9369999766349792},{"id":"https://openalex.org/keywords/hospital-services","display_name":"hospital services","score":0.4099999964237213},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.7940000295639038},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.996999979019165},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":1.0},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.875},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.9890000224113464}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3398270010948181}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.33096/woph.v6i1.2015","doi":"https://doi.org/10.33096/woph.v6i1.2015","is_oa":true,"landing_page_url":"https://doi.org/10.33096/woph.v6i1.2015","pdf_url":"https://jurnal.fkm.umi.ac.id/index.php/woph/article/download/2015/781","source":{"id":"https://openalex.org/S4210202427","display_name":"Window of Public Health Journal","issn_l":"2721-2920","issn":["2721-2920"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404663238","host_organization_name":"Indonesian Muslim University of Makassar","host_organization_lineage":["https://openalex.org/P4404663238"],"host_organization_lineage_names":["Indonesian Muslim University of Makassar"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Window of Public Health Journal","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.33096/woph.v6i1.2015","doi":"https://doi.org/10.33096/woph.v6i1.2015","is_oa":true,"landing_page_url":"https://doi.org/10.33096/woph.v6i1.2015","pdf_url":"https://jurnal.fkm.umi.ac.id/index.php/woph/article/download/2015/781","source":{"id":"https://openalex.org/S4210202427","display_name":"Window of Public Health Journal","issn_l":"2721-2920","issn":["2721-2920"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404663238","host_organization_name":"Indonesian Muslim University of Makassar","host_organization_lineage":["https://openalex.org/P4404663238"],"host_organization_lineage_names":["Indonesian Muslim University of Makassar"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Window of Public Health Journal","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.9391000270843506}],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4409401067.pdf","grobid_xml":"https://content.openalex.org/works/W4409401067.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W3031052312","https://openalex.org/W4389568370","https://openalex.org/W3032375762","https://openalex.org/W1995515455","https://openalex.org/W2080531066","https://openalex.org/W3108674512","https://openalex.org/W1506200166","https://openalex.org/W1489783725"],"abstract_inverted_index":{"Service":[0,143],"Quality":[1],"is":[2,41,62,91,136,179],"the":[3,18,35,49,53,58,71,127,140,177],"best":[4],"service":[5,61,74],"carried":[6],"out":[7],"by":[8,43,63,126],"a":[9,31,92,112,118,137],"person,":[10],"group,":[11],"or":[12,17,27],"institution":[13],"that":[14,22,33,134,191],"satisfies":[15],"customers":[16],"community.":[19],"In":[20],"turn,":[21],"satisfaction":[23],"will":[24,47],"create":[25],"customer":[26,44],"community":[28],"loyalty":[29],"to":[30,56,69,144,176,181],"person/group/institution":[32],"provides":[34],"service.":[36],"The":[37,88,97,130,173],"effectiveness":[38],"of":[39,52,60,99,114,121,142,187],"quality":[40,59,75,141],"determined":[42,125],"satisfaction,":[45],"which":[46,110],"meet":[48],"desired":[50],"needs":[51],"parties":[54],"involved":[55],"ensure":[57],"rapid":[64],"developments.":[65],"This":[66],"study":[67,101],"aimed":[68],"determine":[70],"relationship":[72,138],"between":[73,139],"and":[76,117,168,185,193],"inpatient":[77,103],"BPJS":[78,104,145],"patients":[79,105,116,192],"at":[80,106],"Batara":[81,107],"Guru":[82,108],"Hospital,":[83,109],"Luwu":[84],"Regency,":[85],"in":[86],"2024.":[87],"method":[89],"used":[90],"quantitative":[93],"cross-sectional":[94],"approach":[95],"method.":[96],"sample":[98,119],"this":[100],"was":[102],"had":[111],"population":[113],"312":[115],"size":[120],"90":[122],"patients,":[123],"as":[124],"Slovin":[128],"formula.":[129],"research":[131],"results":[132],"show":[133],"there":[135],"Inpatient":[146],"Patients":[147],"based":[148],"on":[149],"physical":[150,188],"evidence":[151],"(tangible)":[152],"(p":[153,157,161,165,170],"=":[154,158,162,166,171],"0.001),":[155,159,163,167],"reliability":[156],"Responsiveness":[160],"Empathy":[164],"assurance":[169],"0.001).":[172],"advice":[174],"given":[175],"Hospital":[178],"expected":[180],"make":[182],"improvements,":[183],"enhancements,":[184],"development":[186],"facilities":[189],"so":[190],"their":[194],"families":[195],"feel":[196],"comfortable.":[197]},"counts_by_year":[],"updated_date":"2026-10-06T10:28:23.643775","created_date":"2025-10-10T00:00:00"}