{"id":"https://openalex.org/W4408613745","doi":"https://doi.org/10.4018/979-8-3693-9281-2.ch014","title":"Servant Leadership Influence on Organizational Citizenship Behavior With the Mediation Role of Emotional Intelligence: A Case of Public Universities in Ethiopia","display_name":"Servant Leadership Influence on Organizational Citizenship Behavior With the Mediation Role of Emotional Intelligence: A Case of Public Universities in Ethiopia","publication_year":2025,"publication_date":"2025-03-19","ids":{"openalex":"https://openalex.org/W4408613745","doi":"https://doi.org/10.4018/979-8-3693-9281-2.ch014"},"language":"en","primary_location":{"id":"doi:10.4018/979-8-3693-9281-2.ch014","doi":"https://doi.org/10.4018/979-8-3693-9281-2.ch014","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-9281-2.ch014","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Generation Alpha and Next Generation Leadership for Greener Futures","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4408614886","display_name":"Generation Alpha and Next Generation Leadership for Greener Futures"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116698723","display_name":"Dambi Dugo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210124021","display_name":"Bule Hora University","ror":"https://ror.org/038n8fg68","country_code":"ET","type":"education","lineage":["https://openalex.org/I4210124021"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Dambi Dugo","raw_affiliation_strings":["Bule Hora University, Ethiopia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bule Hora University, Ethiopia","institution_ids":["https://openalex.org/I4210124021"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001598185","display_name":"Shashi Kant","orcid":"https://orcid.org/0000-0003-4722-5736","observed_orcids":["https://orcid.org/0000-0003-4722-5736"]},"institutions":[{"id":"https://openalex.org/I4210124021","display_name":"Bule Hora University","ror":"https://ror.org/038n8fg68","country_code":"ET","type":"education","lineage":["https://openalex.org/I4210124021"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Shashi Kant","raw_affiliation_strings":["Bule Hora University, Ethiopia"],"raw_orcid":"https://orcid.org/0000-0003-4722-5736","affiliations":[{"raw_affiliation_string":"Bule Hora University, Ethiopia","institution_ids":["https://openalex.org/I4210124021"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5099162900","display_name":"Zerihun Kinde Alemu","orcid":"https://orcid.org/0000-0002-8546-2882","observed_orcids":["https://orcid.org/0000-0002-8546-2882"]},"institutions":[{"id":"https://openalex.org/I4210088351","display_name":"Ethiopian Civil Service University","ror":"https://ror.org/00409ce90","country_code":"ET","type":"education","lineage":["https://openalex.org/I4210088351"]}],"countries":["ET"],"is_corresponding":false,"raw_author_name":"Zerihun Kinde Alemu","raw_affiliation_strings":["Ethiopian Civil Service University, Ethiopia"],"raw_orcid":"https://orcid.org/0000-0002-8546-2882","affiliations":[{"raw_affiliation_string":"Ethiopian Civil Service University, Ethiopia","institution_ids":["https://openalex.org/I4210088351"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":34.1622,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.99648341,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"269","last_page":"292"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9648000001907349,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9648000001907349,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.018200000748038292,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.010900000110268593,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servant-leadership","display_name":"servant leadership","score":1.0},{"id":"https://openalex.org/keywords/organizational-citizenship-behavior","display_name":"organizational citizenship behavior","score":0.996999979019165},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"emotional intelligence","score":1.0},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.6370000243186951},{"id":"https://openalex.org/keywords/higher-education-institutions","display_name":"higher education institutions","score":0.8180000185966492},{"id":"https://openalex.org/keywords/university-staff","display_name":"university employees","score":0.8360000252723694},{"id":"https://openalex.org/keywords/leadership-behavior","display_name":"leadership behavior","score":0.5419999957084656}],"concepts":[{"id":"https://openalex.org/C126583095","wikidata":"https://www.wikidata.org/wiki/Q1548752","display_name":"Organizational citizenship behavior","level":3,"score":0.8553698062896729},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.7514930963516235},{"id":"https://openalex.org/C67126808","wikidata":"https://www.wikidata.org/wiki/Q2912387","display_name":"Servant leadership","level":3,"score":0.6795706748962402},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6785393953323364},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.6496196389198303},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5389858484268188},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3283228874206543},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.21119609475135803},{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.20752212405204773},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.047964125871658325}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/979-8-3693-9281-2.ch014","doi":"https://doi.org/10.4018/979-8-3693-9281-2.ch014","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-9281-2.ch014","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Generation Alpha and Next Generation Leadership for Greener Futures","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W4214915061","https://openalex.org/W4281820030","https://openalex.org/W4377081341","https://openalex.org/W4382749350","https://openalex.org/W4386015060","https://openalex.org/W4386051104","https://openalex.org/W4386952017","https://openalex.org/W4389209201","https://openalex.org/W4391877111","https://openalex.org/W4391894741","https://openalex.org/W4394583363","https://openalex.org/W4399019585","https://openalex.org/W4399320844","https://openalex.org/W4399345762","https://openalex.org/W4400659510","https://openalex.org/W4401448238","https://openalex.org/W4401906534","https://openalex.org/W4401906827","https://openalex.org/W4403326362","https://openalex.org/W4403326467","https://openalex.org/W4403540767","https://openalex.org/W4403540868","https://openalex.org/W4403631416","https://openalex.org/W4404315272"],"related_works":["https://openalex.org/W4391062649","https://openalex.org/W7217397011","https://openalex.org/W7219487375","https://openalex.org/W4381032793","https://openalex.org/W4224941702","https://openalex.org/W3005584882","https://openalex.org/W7160300153","https://openalex.org/W7217351360","https://openalex.org/W2784176315","https://openalex.org/W2966397134"],"abstract_inverted_index":{"This":[0],"investigation":[1,34,65,105],"investigates":[2],"the":[3,16,25,47,55,71,78,81,103],"association":[4],"among":[5,84],"leader":[6,85,111],"servant":[7,86,112],"behavior":[8,10,93,113,116],"and":[9,74,92],"of":[11,18,28,94,117],"organization":[12,95,118],"citizenship":[13,96],"(OCB)":[14],"within":[15],"perspective":[17],"higher":[19,41],"education":[20,42],"institutes":[21,43],"in":[22,130],"Ethiopia,":[23],"emphasizing":[24],"mediating":[26],"function":[27],"intelligence":[29,88,121],"based":[30,89,122],"on":[31,90,123],"emotions.":[32],"The":[33,107],"involved":[35],"385":[36],"staff":[37],"members":[38],"from":[39],"various":[40],"across":[44],"Ethiopia.":[45],"Initially,":[46],"Kaiser-Meyer-Olkin":[48],"(KMO)":[49],"coefficient":[50],"was":[51,67],"utilized":[52],"to":[53,69],"assess":[54],"sample":[56],"adequacy":[57],"for":[58],"factor":[59,64],"investigation.":[60],"Following":[61],"this,":[62],"confirmatory":[63],"(CFA)":[66],"conducted":[68],"validate":[70],"measurement":[72],"model":[73],"its":[75],"proxies.":[76],"Subsequently,":[77],"authors":[79],"examined":[80],"hypothesized":[82],"associations":[83],"behavior,":[87],"emotions,":[91],"using":[97],"structural":[98],"equation":[99],"modeling":[100],"(SEM)":[101],"with":[102],"AMOS":[104],"tool.":[106],"outcomes":[108],"depict":[109],"that":[110],"substantially":[114],"enhances":[115],"citizenship,":[119],"while":[120],"emotions":[124],"serves":[125],"as":[126],"a":[127],"critical":[128],"mediator":[129],"this":[131],"association.":[132]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":6}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2025-03-20T00:00:00"}