{"id":"https://openalex.org/W4408323971","doi":"https://doi.org/10.1111/1744-7941.70007","title":"Employee Grievance Redressal in China: A Qualitative Study From the Legitimacy Perspective","display_name":"Employee Grievance Redressal in China: A Qualitative Study From the Legitimacy Perspective","publication_year":2025,"publication_date":"2025-03-09","ids":{"openalex":"https://openalex.org/W4408323971","doi":"https://doi.org/10.1111/1744-7941.70007"},"language":"en","primary_location":{"id":"doi:10.1111/1744-7941.70007","doi":"https://doi.org/10.1111/1744-7941.70007","is_oa":false,"landing_page_url":"https://doi.org/10.1111/1744-7941.70007","pdf_url":null,"source":{"id":"https://openalex.org/S206927904","display_name":"Asia Pacific Journal of Human Resources","issn_l":"1038-4111","issn":["1038-4111","1744-7941"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Journal of Human Resources","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101701700","display_name":"Yuhua Xie","orcid":"https://orcid.org/0000-0002-3414-6046","observed_orcids":["https://orcid.org/0000-0002-3414-6046"]},"institutions":[{"id":"https://openalex.org/I16609230","display_name":"Hunan University","ror":"https://ror.org/05htk5m33","country_code":"CN","type":"education","lineage":["https://openalex.org/I16609230"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuhua Xie","raw_affiliation_strings":["Business School Hunan University  Changsha Hunan China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School Hunan University  Changsha Hunan China","institution_ids":["https://openalex.org/I16609230"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025486785","display_name":"Fang Lee Cooke","orcid":"https://orcid.org/0000-0003-0337-6591","observed_orcids":["https://orcid.org/0000-0003-0337-6591"]},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Fang Lee Cooke","raw_affiliation_strings":["Monash Business School Monash University  Melbourne Victoria Australia"],"raw_orcid":"https://orcid.org/0000-0003-0337-6591","affiliations":[{"raw_affiliation_string":"Monash Business School Monash University  Melbourne Victoria Australia","institution_ids":["https://openalex.org/I56590836"]}]},{"author_position":"last","author":{"id":null,"display_name":"Lujia Liu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I16609230","display_name":"Hunan University","ror":"https://ror.org/05htk5m33","country_code":"CN","type":"education","lineage":["https://openalex.org/I16609230"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Lujia Liu","raw_affiliation_strings":["Business School Hunan University  Changsha Hunan China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School Hunan University  Changsha Hunan China","institution_ids":["https://openalex.org/I16609230"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I16609230"],"apc_list":{"value":2900,"currency":"USD","value_usd":2900},"apc_paid":null,"fwci":10.076,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.97755141,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"63","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11421","display_name":"Labor Movements and Unions","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1410","display_name":"Industrial relations"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11421","display_name":"Labor Movements and Unions","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1410","display_name":"Industrial relations"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13088","display_name":"Legal and Labor Studies","score":0.012799999676644802,"subfield":{"id":"https://openalex.org/subfields/1410","display_name":"Industrial relations"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14031","display_name":"Global and Cross-Cultural Management","score":0.0031999999191612005,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-complaint-handling","display_name":"complaint handling","score":0.6470000147819519},{"id":"https://openalex.org/keywords/legitimacy","display_name":"legitimacy","score":0.6299999952316284},{"id":"https://openalex.org/keywords/labour-relations-management","display_name":"labour relations management","score":0.8429999947547913},{"id":"https://openalex.org/keywords/workplace-conflict","display_name":"workplace conflict","score":0.4180000126361847},{"id":"https://openalex.org/keywords/management-strategies","display_name":"management strategies","score":0.6930000185966492},{"id":"https://openalex.org/keywords/employee-interests","display_name":"employee interests","score":0.3479999899864197},{"id":"https://openalex.org/keywords/employee-representation","display_name":"employee representation","score":0.45399999618530273},{"id":"https://openalex.org/keywords/hierarchical-management","display_name":"hierarchical management","score":0.47099998593330383},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.42100000381469727}],"concepts":[{"id":"https://openalex.org/C2777483011","wikidata":"https://www.wikidata.org/wiki/Q3042652","display_name":"Grievance","level":2,"score":0.9156445860862732},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.7690024971961975},{"id":"https://openalex.org/C46295352","wikidata":"https://www.wikidata.org/wiki/Q207982","display_name":"Legitimacy","level":3,"score":0.7352365851402283},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.6455594897270203},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44685959815979004},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.29664313793182373},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.12425446510314941},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07823026180267334},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1111/1744-7941.70007","doi":"https://doi.org/10.1111/1744-7941.70007","is_oa":false,"landing_page_url":"https://doi.org/10.1111/1744-7941.70007","pdf_url":null,"source":{"id":"https://openalex.org/S206927904","display_name":"Asia Pacific Journal of Human Resources","issn_l":"1038-4111","issn":["1038-4111","1744-7941"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Journal of Human Resources","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9200000166893005,"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16"},{"score":0.5263000130653381,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320335869","display_name":"National Social Science Fund of China","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W24950711","https://openalex.org/W42432407","https://openalex.org/W569870072","https://openalex.org/W1500965962","https://openalex.org/W1832046972","https://openalex.org/W1897404098","https://openalex.org/W1928475425","https://openalex.org/W1970839045","https://openalex.org/W1983041338","https://openalex.org/W1997872325","https://openalex.org/W2000117884","https://openalex.org/W2000416441","https://openalex.org/W2025981531","https://openalex.org/W2029073052","https://openalex.org/W2062508670","https://openalex.org/W2066346027","https://openalex.org/W2070067305","https://openalex.org/W2087971126","https://openalex.org/W2090137751","https://openalex.org/W2091899122","https://openalex.org/W2095052025","https://openalex.org/W2096078159","https://openalex.org/W2101767897","https://openalex.org/W2102952783","https://openalex.org/W2105902582","https://openalex.org/W2108572965","https://openalex.org/W2110696576","https://openalex.org/W2129452272","https://openalex.org/W2151541256","https://openalex.org/W2155254418","https://openalex.org/W2160576496","https://openalex.org/W2162412465","https://openalex.org/W2170413988","https://openalex.org/W2342717422","https://openalex.org/W2565995329","https://openalex.org/W2740694337","https://openalex.org/W2750496392","https://openalex.org/W2763296109","https://openalex.org/W2882988308","https://openalex.org/W2883278191","https://openalex.org/W2885266451","https://openalex.org/W2939763518","https://openalex.org/W3006704169","https://openalex.org/W3006851993","https://openalex.org/W3012363513","https://openalex.org/W3088078598","https://openalex.org/W3094749431","https://openalex.org/W3100757986","https://openalex.org/W3133978485","https://openalex.org/W3134193671","https://openalex.org/W3144028641","https://openalex.org/W3185919960","https://openalex.org/W3197447111","https://openalex.org/W4240338365","https://openalex.org/W4313479071","https://openalex.org/W4384935718","https://openalex.org/W4398138310","https://openalex.org/W6997439891"],"related_works":["https://openalex.org/W2342717422","https://openalex.org/W2004975997","https://openalex.org/W2994823229","https://openalex.org/W7005707899","https://openalex.org/W4283158145","https://openalex.org/W7043409762","https://openalex.org/W2621582846","https://openalex.org/W2791340033","https://openalex.org/W6949248246","https://openalex.org/W1495035060"],"abstract_inverted_index":{"ABSTRACT":[0],"Labour":[1],"discontent":[2],"has":[3],"been":[4],"rising":[5],"in":[6,55,65,87,101],"China,":[7],"but":[8],"knowledge":[9],"about":[10],"how":[11],"workplace":[12],"grievances":[13,61],"are":[14,62],"handled":[15,64],"and":[16,23,43,48,90,94,99,117],"the":[17,21,83,102,136,143,148,162],"perceived":[18],"legitimacy":[19,29,163],"of":[20,51,73,112,132,138,150,157],"grievance":[22,38,53,88,123,151],"resolution":[24],"remains":[25],"limited.":[26],"Adopting":[27],"a":[28,70],"perspective,":[30],"this":[31],"study":[32,146],"analyzes":[33],"qualitative":[34],"data":[35],"from":[36,161],"358":[37],"cases":[39],"reported":[40],"by":[41],"managers":[42],"employees,":[44],"including":[45],"191":[46],"interviews,":[47],"reveals":[49,58],"characteristics":[50],"employee":[52,60],"handling":[54],"China.":[56],"It":[57,81],"that":[59],"mainly":[63],"an":[66,154],"informal":[67],"manner":[68],"via":[69],"hierarchical":[71],"order":[72],"managers,":[74],"which":[75,119],"does":[76],"not":[77],"guarantee":[78],"fair":[79],"outcomes.":[80,107,125],"identifies":[82],"key":[84,127],"stakeholders":[85],"involved":[86],"redressal":[89,124],"their":[91],"strategies.":[92],"Managers":[93],"employees":[95],"deployed":[96],"various":[97],"strategies":[98,134],"tactics":[100],"process":[103],"to":[104,121],"achieve":[105],"favorable":[106],"We":[108],"conceptualize":[109],"three":[110],"types":[111,131],"management":[113,133,152,160],"strategies:":[114],"organization\u2010interest\u2010oriented,":[115],"balance\u2010oriented,":[116],"employee\u2010interest\u2010oriented,":[118],"leads":[120],"differing":[122],"A":[126],"issue":[128],"underpinning":[129],"these":[130],"is":[135],"lack":[137],"effective":[139],"representational":[140],"bodies":[141],"for":[142],"workers.":[144],"The":[145],"extends":[147],"field":[149],"as":[153],"important":[155],"part":[156],"labour":[158],"relations":[159],"perspective.":[164]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2025-03-12T00:00:00"}
