{"id":"https://openalex.org/W4405599005","doi":"https://doi.org/10.32782/2523-4803/74-4-1","title":"DEVELOPMENT OF THE CONCEPT OF QUALITY SERVICE OF THE HOTEL ENTERPRISE","display_name":"DEVELOPMENT OF THE CONCEPT OF QUALITY SERVICE OF THE HOTEL ENTERPRISE","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4405599005","doi":"https://doi.org/10.32782/2523-4803/74-4-1"},"language":"en","primary_location":{"id":"doi:10.32782/2523-4803/74-4-1","doi":"https://doi.org/10.32782/2523-4803/74-4-1","is_oa":true,"landing_page_url":"https://doi.org/10.32782/2523-4803/74-4-1","pdf_url":"https://doi.org/10.32782/2523-4803/74-4-1","source":{"id":"https://openalex.org/S4210181594","display_name":"Scientific Notes of Taurida National V I Vernadsky University Series Economy and Management","issn_l":"2523-4803","issn":["2523-4803","2707-1103"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Scientific Notes of Taurida National V.I. Vernadsky University. Series: Economy and Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.32782/2523-4803/74-4-1","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027068157","display_name":"\u041e\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440 \u041a\u0443\u0440\u0430\u043a\u0456\u043d","orcid":"https://orcid.org/0000-0002-9392-7854","observed_orcids":["https://orcid.org/0000-0002-9392-7854"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Olexandr Kurakin","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-9392-7854","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5027068157"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7463,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.72390871,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"74","issue":"5","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.45649999380111694,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.45649999380111694,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3068999946117401,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12815","display_name":"Management and Organizational Practices","score":0.0340999998152256,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-service-quality","display_name":"hotel service quality","score":0.7960000038146973},{"id":"https://openalex.org/keywords/hotel-enterprises","display_name":"hotel enterprises","score":0.8740000128746033},{"id":"https://openalex.org/keywords/hospitality-services","display_name":"hospitality services","score":0.6480000019073486},{"id":"https://openalex.org/keywords/martial-law","display_name":"martial law","score":0.8420000076293945},{"id":"https://openalex.org/keywords/postwar-period","display_name":"postwar period","score":0.8759999871253967},{"id":"https://openalex.org/keywords/crisis-management","display_name":"crisis management","score":0.8270000219345093},{"id":"https://openalex.org/keywords/uncertainty","display_name":"uncertainty","score":0.5440000295639038},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.503000020980835}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6408218145370483},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5439351797103882},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4661867022514343},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45363906025886536},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42406490445137024},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3613220453262329},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.32782/2523-4803/74-4-1","doi":"https://doi.org/10.32782/2523-4803/74-4-1","is_oa":true,"landing_page_url":"https://doi.org/10.32782/2523-4803/74-4-1","pdf_url":"https://doi.org/10.32782/2523-4803/74-4-1","source":{"id":"https://openalex.org/S4210181594","display_name":"Scientific Notes of Taurida National V I Vernadsky University Series Economy and Management","issn_l":"2523-4803","issn":["2523-4803","2707-1103"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Scientific Notes of Taurida National V.I. Vernadsky University. Series: Economy and Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.32782/2523-4803/74-4-1","doi":"https://doi.org/10.32782/2523-4803/74-4-1","is_oa":true,"landing_page_url":"https://doi.org/10.32782/2523-4803/74-4-1","pdf_url":"https://doi.org/10.32782/2523-4803/74-4-1","source":{"id":"https://openalex.org/S4210181594","display_name":"Scientific Notes of Taurida National V I Vernadsky University Series Economy and Management","issn_l":"2523-4803","issn":["2523-4803","2707-1103"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Scientific Notes of Taurida National V.I. Vernadsky University. Series: Economy and Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4405599005.pdf","grobid_xml":"https://content.openalex.org/works/W4405599005.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W2944554461","https://openalex.org/W3200199469","https://openalex.org/W4288988735","https://openalex.org/W4295692806","https://openalex.org/W4362687693","https://openalex.org/W4376484743","https://openalex.org/W4387134248","https://openalex.org/W4388826138","https://openalex.org/W4392174672","https://openalex.org/W4399396774","https://openalex.org/W4399758424","https://openalex.org/W4400094713","https://openalex.org/W4400095423","https://openalex.org/W4400363153","https://openalex.org/W4400961633","https://openalex.org/W4401374652"],"related_works":["https://openalex.org/W4391112364","https://openalex.org/W4408834728","https://openalex.org/W7140351974","https://openalex.org/W4410274991","https://openalex.org/W4408206514","https://openalex.org/W4416523248","https://openalex.org/W4417013437","https://openalex.org/W7006891819","https://openalex.org/W7108447937","https://openalex.org/W7061782369"],"abstract_inverted_index":{"In":[0,53],"today's":[1,143],"economic":[2,36],"environment,":[3,35],"various":[4],"sectors":[5],"of":[6,13,19,48,59,62,65,78,85,104,117,121,124,142,161,169,179,191,195,201,219,222,225,250,257,265,267,277,285,301,310,315,321,328],"the":[7,11,16,49,57,60,75,89,98,102,105,114,119,130,140,152,158,167,177,189,192,202,207,220,236,248,255,263,283,293,298,305,311,326],"world's":[8],"economy":[9],"face":[10],"challenge":[12],"clearly":[14],"defining":[15],"conceptual":[17],"foundations":[18],"business":[20,306],"organisation":[21],"and":[22,91,95,128,137,150,163,172,182,185,210,213,234,243,259,291,323,336,338],"conduct.":[23],"Ukrainian":[24],"hotel":[25,67,80,126,145,227,268,289],"companies":[26],"are":[27],"no":[28],"exception":[29],"to":[30,139,187,282,295,297,317],"this":[31,54],"problem.":[32],"The":[33,108,174,198,239,272,308],"competitive":[34],"crises,":[37,93],"socio-economic":[38],"issues,":[39],"changing":[40],"consumer":[41],"preferences,":[42],"fashion":[43],"trends,":[44],"etc.":[45],"necessitate":[46],"monitoring":[47],"hospitality":[50],"services":[51,146],"market.":[52],"regard,":[55],"understanding":[56],"essence":[58,190],"concept":[61,120,221,284],"quality":[63,122,223],"service":[64,123,224,290],"a":[66,71,79,125,217,226,287,318],"enterprise":[68,127,228,303],"can":[69],"play":[70],"significant":[72],"role":[73],"in":[74,83,88,97,151,166,205,232,235,254,270,304,325,334],"further":[76],"activities":[77],"enterprise,":[81],"both":[82],"conditions":[84],"stable":[86],"demand":[87],"market":[90],"during":[92,147],"instability":[94],"uncertainty":[96,258],"strategy,":[99],"which":[100],"determines":[101],"relevance":[103],"presented":[106],"research.":[107,197],"article":[109,175,240,273],"is":[110],"aimed":[111,132],"at":[112,133],"summarizing":[113],"known":[115],"methods":[116,178],"developing":[118,216],"evaluating":[129],"measures":[131],"ensuring":[134],"optimally":[135],"balanced":[136],"adapted":[138],"realities":[141],"Ukraine":[144,233],"martial":[148,230],"law":[149,231],"post-war":[153,237],"period,":[154],"taking":[155],"into":[156],"account":[157],"negative":[159,244],"impact":[160],"external":[162],"internal":[164],"factors":[165],"processes":[168],"their":[170],"organization":[171],"provision.":[173],"uses":[176],"comparison,":[180],"classification":[181],"systematisation,":[183],"analysis":[184],"synthesis":[186],"reveal":[188],"chosen":[193],"topic":[194],"scientific":[196,199],"novelty":[200],"study":[203,312],"lies":[204],"generalising":[206],"existing":[208],"theoretical":[209],"methodological":[211],"approaches":[212],"proposals":[214],"for":[215],"model":[218],"under":[229],"period.":[238],"analyses":[241],"positive":[242],"features":[245],"that":[246,280],"impede":[247],"adoption":[249],"effective":[251],"management":[252],"decisions":[253],"context":[256],"crisis":[260],"phenomena":[261],"on":[262],"example":[264],"activity":[266],"enterprises":[269],"Ukraine.":[271],"also":[274],"provides":[275],"examples":[276],"design":[278],"solutions":[279],"correspond":[281],"forming":[286],"high-quality":[288],"have":[292],"potential":[294],"contribute":[296],"development":[299],"strategy":[300],"an":[302],"environment.":[307],"results":[309],"may":[313],"be":[314],"interest":[316],"wide":[319],"range":[320],"scholars":[322],"practitioners":[324],"field":[327],"hospitality,":[329],"higher":[330],"education":[331],"students":[332],"majoring":[333],"Tourism":[335],"Hotel":[337],"Restaurant":[339],"Business.":[340]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2024-12-20T00:00:00"}