{"id":"https://openalex.org/W4404963370","doi":"https://doi.org/10.4018/979-8-3693-6562-5.ch016","title":"Enhancing Guest Experience in Hospitality Through Blockchain Technology","display_name":"Enhancing Guest Experience in Hospitality Through Blockchain Technology","publication_year":2024,"publication_date":"2024-12-03","ids":{"openalex":"https://openalex.org/W4404963370","doi":"https://doi.org/10.4018/979-8-3693-6562-5.ch016"},"language":"en","primary_location":{"id":"doi:10.4018/979-8-3693-6562-5.ch016","doi":"https://doi.org/10.4018/979-8-3693-6562-5.ch016","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-6562-5.ch016","pdf_url":null,"source":{"id":"https://openalex.org/S4210170998","display_name":"Advances in hospitality, tourism and the services industry (AHTSI) book series","issn_l":"2475-6547","issn":["2475-6547","2475-6555"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Hospitality, Tourism, and the Services Industry","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4404962242","display_name":"Exploring the World With Blockchain Through Cryptotravel"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Gaurav Bathla","orcid":"https://orcid.org/0000-0002-6992-811X","observed_orcids":["https://orcid.org/0000-0002-6992-811X"]},"institutions":[{"id":"https://openalex.org/I4405258160","display_name":"CT University","ror":"https://ror.org/007czgh25","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210094618","https://openalex.org/I4405258160"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Gaurav Bathla","raw_affiliation_strings":["CT University, India"],"raw_orcid":"https://orcid.org/0000-0002-6992-811X","affiliations":[{"raw_affiliation_string":"CT University, India","institution_ids":["https://openalex.org/I4405258160"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054200753","display_name":"Ashish Raina","orcid":"https://orcid.org/0000-0001-5812-5920","observed_orcids":["https://orcid.org/0000-0001-5812-5920"]},"institutions":[{"id":"https://openalex.org/I4405258160","display_name":"CT University","ror":"https://ror.org/007czgh25","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210094618","https://openalex.org/I4405258160"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ashish Raina","raw_affiliation_strings":["CT University, India"],"raw_orcid":"https://orcid.org/0000-0001-5812-5920","affiliations":[{"raw_affiliation_string":"CT University, India","institution_ids":["https://openalex.org/I4405258160"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072892325","display_name":"Varinder Singh Rana","orcid":"https://orcid.org/0009-0008-8562-8265","observed_orcids":["https://orcid.org/0009-0008-8562-8265","https://orcid.org/0000-0001-6158-9195"]},"institutions":[{"id":"https://openalex.org/I2799651553","display_name":"City University Ajman","ror":"https://ror.org/00zb4qh40","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799651553"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Varinder Singh Rana","raw_affiliation_strings":["City University, Ajman, UAE"],"raw_orcid":"https://orcid.org/0000-0001-6158-9195","affiliations":[{"raw_affiliation_string":"City University, Ajman, UAE","institution_ids":["https://openalex.org/I2799651553"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039829855","display_name":"Subhashish Mishra","orcid":"https://orcid.org/0009-0000-8402-4154","observed_orcids":["https://orcid.org/0009-0000-8402-4154"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Subhashish Mishra","raw_affiliation_strings":["State Institute of Hotel Management, Gujrat, India"],"raw_orcid":"https://orcid.org/0009-0000-8402-4154","affiliations":[{"raw_affiliation_string":"State Institute of Hotel Management, Gujrat, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.2721,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.9640757,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"283","last_page":"298"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13913","display_name":"Blockchain Technology in Education and Learning","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/blockchain","display_name":"blockchain","score":0.7689999938011169},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.8410000205039978},{"id":"https://openalex.org/keywords/guest-experience","display_name":"guest experience","score":1.0},{"id":"https://openalex.org/keywords/payment-solutions","display_name":"payment solutions","score":0.718999981880188},{"id":"https://openalex.org/keywords/identity-verification","display_name":"identity verification","score":0.9879999756813049},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"supply chain management","score":0.996999979019165},{"id":"https://openalex.org/keywords/loyalty-programs","display_name":"loyalty programs","score":0.9959999918937683},{"id":"https://openalex.org/keywords/guest-reviews","display_name":"guest reviews","score":0.9890000224113464},{"id":"https://openalex.org/keywords/scalability","display_name":"scalability","score":0.5019999742507935},{"id":"https://openalex.org/keywords/regulatory-challenges","display_name":"regulatory challenges","score":0.7760000228881836}],"concepts":[{"id":"https://openalex.org/C2779687700","wikidata":"https://www.wikidata.org/wiki/Q20514253","display_name":"Blockchain","level":2,"score":0.9747963547706604},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8356527090072632},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4145914316177368},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.340160608291626},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2760962247848511},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25244757533073425},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.14504095911979675},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.09449687600135803},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.08453482389450073}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/979-8-3693-6562-5.ch016","doi":"https://doi.org/10.4018/979-8-3693-6562-5.ch016","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-6562-5.ch016","pdf_url":null,"source":{"id":"https://openalex.org/S4210170998","display_name":"Advances in hospitality, tourism and the services industry (AHTSI) book series","issn_l":"2475-6547","issn":["2475-6547","2475-6555"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Hospitality, Tourism, and the Services Industry","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W2754529701","https://openalex.org/W2802945023","https://openalex.org/W2948499972","https://openalex.org/W3011828037","https://openalex.org/W3088486223","https://openalex.org/W3109216402","https://openalex.org/W3160760656","https://openalex.org/W3178745913","https://openalex.org/W4206749069","https://openalex.org/W4283155197","https://openalex.org/W4290653277","https://openalex.org/W4327941675","https://openalex.org/W4378528140","https://openalex.org/W4382400994","https://openalex.org/W4385423296","https://openalex.org/W4388699329","https://openalex.org/W4389484423","https://openalex.org/W4390480381","https://openalex.org/W4390929418","https://openalex.org/W4391805819","https://openalex.org/W7065153823"],"related_works":["https://openalex.org/W4412658658","https://openalex.org/W7161843124","https://openalex.org/W4411643187","https://openalex.org/W4404962458","https://openalex.org/W4403337920","https://openalex.org/W3109216402","https://openalex.org/W4380523481","https://openalex.org/W4403338001","https://openalex.org/W4297516819","https://openalex.org/W2976498840"],"abstract_inverted_index":{"The":[0,41],"integration":[1,102],"of":[2,32,46,88,126],"blockchain":[3,47,70,89,127],"technology":[4,48,109],"into":[5],"the":[6,86,123],"hospitality":[7,50,71,91],"industry":[8,107],"represents":[9],"a":[10,22],"significant":[11],"opportunity":[12],"to":[13,83],"enhance":[14],"operational":[15],"efficiency":[16],"and":[17,30,53,65,78,101,111,121],"improve":[18],"guest":[19,66],"experiences.":[20],"Blockchain,":[21],"decentralized":[23],"digital":[24],"ledger":[25],"offers":[26],"transparency":[27],"in":[28,39,49,90,117,128],"security":[29],"immutability":[31],"data":[33],"making":[34],"it":[35],"well-suited":[36],"for":[37],"applications":[38,45],"hospitality.":[40,129],"chapter":[42],"explores":[43],"various":[44],"including":[51,95],"booking":[52],"reservation":[54],"systems,":[55],"payment":[56],"solutions,":[57],"identity":[58],"verification,":[59],"supply":[60],"chain":[61],"management,":[62],"loyalty":[63],"programs":[64],"reviews.":[67],"By":[68],"leveraging":[69],"businesses":[72],"can":[73],"streamline":[74],"processes,":[75],"reduce":[76],"costs":[77],"provide":[79],"more":[80],"personalized":[81],"services":[82],"guests.":[84],"However,":[85],"adoption":[87],"also":[92],"presents":[93],"challenge":[94],"technical":[96],"scalability":[97],"issues,":[98],"regulatory":[99,112],"uncertainties":[100],"complexities.":[103],"Collaborative":[104],"efforts":[105],"between":[106],"stakeholders,":[108],"providers":[110],"bodies":[113],"will":[114],"be":[115],"essential":[116],"overcoming":[118],"these":[119],"challenges":[120],"unlocking":[122],"transformative":[124],"power":[125]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":3}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2024-12-04T00:00:00"}