{"id":"https://openalex.org/W4404906121","doi":"https://doi.org/10.4018/979-8-3693-7683-6.ch001","title":"Digital Transformation of Grocery Delivery Services in India","display_name":"Digital Transformation of Grocery Delivery Services in India","publication_year":2024,"publication_date":"2024-12-02","ids":{"openalex":"https://openalex.org/W4404906121","doi":"https://doi.org/10.4018/979-8-3693-7683-6.ch001"},"language":"en","primary_location":{"id":"doi:10.4018/979-8-3693-7683-6.ch001","doi":"https://doi.org/10.4018/979-8-3693-7683-6.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-7683-6.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4210223922","display_name":"Advances in business strategy and competitive advantage book series","issn_l":"2327-3429","issn":["2327-3429","2327-3437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Business Strategy and Competitive Advantage","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4404939117","display_name":"Technological Innovations in the Food Service Industry"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028083931","display_name":"Venkatesh Ganapathy","orcid":"https://orcid.org/0000-0001-7500-2877","observed_orcids":["https://orcid.org/0000-0001-7500-2877"]},"institutions":[{"id":"https://openalex.org/I157674215","display_name":"Presidency University","ror":"https://ror.org/04xgbph11","country_code":"IN","type":"education","lineage":["https://openalex.org/I157674215"]},{"id":"https://openalex.org/I4391767897","display_name":"Presidency University","ror":"https://ror.org/03218pf76","country_code":"IN","type":"education","lineage":["https://openalex.org/I4391767897"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Venkatesh Ganapathy","raw_affiliation_strings":["Presidency University, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Presidency University, India","institution_ids":["https://openalex.org/I157674215","https://openalex.org/I4391767897"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5117460768","display_name":"Gupta V. Chithambar","orcid":"https://orcid.org/0009-0002-1364-5425","observed_orcids":["https://orcid.org/0009-0002-1364-5425"]},"institutions":[{"id":"https://openalex.org/I157674215","display_name":"Presidency University","ror":"https://ror.org/04xgbph11","country_code":"IN","type":"education","lineage":["https://openalex.org/I157674215"]},{"id":"https://openalex.org/I4391767897","display_name":"Presidency University","ror":"https://ror.org/03218pf76","country_code":"IN","type":"education","lineage":["https://openalex.org/I4391767897"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Chithambar Gupta","raw_affiliation_strings":["Presidency University, India"],"raw_orcid":"https://orcid.org/0009-0002-1364-5425","affiliations":[{"raw_affiliation_string":"Presidency University, India","institution_ids":["https://openalex.org/I157674215","https://openalex.org/I4391767897"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5114944542","display_name":"Radhika Arora","orcid":"https://orcid.org/0000-0003-1519-9633","observed_orcids":["https://orcid.org/0000-0003-1519-9633"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Radhika Arora","raw_affiliation_strings":["Presidency Business School, India"],"raw_orcid":"https://orcid.org/0000-0003-1519-9633","affiliations":[{"raw_affiliation_string":"Presidency Business School, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.6927,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.96588235,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.011800000444054604,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.010099999606609344,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.8640000224113464},{"id":"https://openalex.org/keywords/grocery-delivery-services","display_name":"grocery delivery services","score":0.828000009059906},{"id":"https://openalex.org/keywords/online-grocery-retail","display_name":"online grocery retail","score":0.9620000123977661},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9129999876022339},{"id":"https://openalex.org/keywords/hybrid-work","display_name":"hybrid work","score":0.7009999752044678},{"id":"https://openalex.org/keywords/demand-forecasting","display_name":"demand forecasting","score":0.7319999933242798},{"id":"https://openalex.org/keywords/inventory-management","display_name":"inventory management","score":0.9990000128746033},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.8330000042915344},{"id":"https://openalex.org/keywords/personalization","display_name":"personalization","score":0.9589999914169312},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8209999799728394},{"id":"https://openalex.org/keywords/reward-points","display_name":"reward points","score":0.48500001430511475},{"id":"https://openalex.org/keywords/india","display_name":"India","score":0.9010000228881836}],"concepts":[{"id":"https://openalex.org/C204241405","wikidata":"https://www.wikidata.org/wiki/Q461499","display_name":"Transformation (genetics)","level":3,"score":0.6321477890014648},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5626567006111145},{"id":"https://openalex.org/C2982822387","wikidata":"https://www.wikidata.org/wiki/Q1295201","display_name":"Grocery shopping","level":2,"score":0.4250742197036743},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.21916380524635315},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.096809983253479},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/979-8-3693-7683-6.ch001","doi":"https://doi.org/10.4018/979-8-3693-7683-6.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-7683-6.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4210223922","display_name":"Advances in business strategy and competitive advantage book series","issn_l":"2327-3429","issn":["2327-3429","2327-3437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Business Strategy and Competitive Advantage","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W379669293","https://openalex.org/W860448993","https://openalex.org/W1022171952","https://openalex.org/W1497317695","https://openalex.org/W1535618892","https://openalex.org/W1965655336","https://openalex.org/W2035102340","https://openalex.org/W2055811900","https://openalex.org/W2088289379","https://openalex.org/W2090841699","https://openalex.org/W2120049879","https://openalex.org/W2160497216","https://openalex.org/W2234181892","https://openalex.org/W2508505765","https://openalex.org/W2513828319","https://openalex.org/W2519495231","https://openalex.org/W2547427910","https://openalex.org/W2601690674","https://openalex.org/W2724451881","https://openalex.org/W2793744515","https://openalex.org/W2884640562","https://openalex.org/W2898273023","https://openalex.org/W2912532128","https://openalex.org/W2921688744","https://openalex.org/W2940975637","https://openalex.org/W2941032238","https://openalex.org/W2958072460","https://openalex.org/W2968016183","https://openalex.org/W2977594797","https://openalex.org/W2977731634","https://openalex.org/W2981778529","https://openalex.org/W2999185788","https://openalex.org/W3007943457","https://openalex.org/W3008473798","https://openalex.org/W3010562825","https://openalex.org/W3025294448","https://openalex.org/W3031650182","https://openalex.org/W3087141255","https://openalex.org/W3103033388","https://openalex.org/W3111771217","https://openalex.org/W3118630725","https://openalex.org/W3121544282","https://openalex.org/W3122141344","https://openalex.org/W3123296675","https://openalex.org/W3133972231","https://openalex.org/W3134828833","https://openalex.org/W3144965205","https://openalex.org/W3169085971","https://openalex.org/W3181655594","https://openalex.org/W3184138475","https://openalex.org/W3184427718","https://openalex.org/W3201069585","https://openalex.org/W3201660620","https://openalex.org/W3203216200","https://openalex.org/W3203303952","https://openalex.org/W3210121031","https://openalex.org/W3212399489","https://openalex.org/W3212743451","https://openalex.org/W3216505585","https://openalex.org/W4205214510","https://openalex.org/W4220911427","https://openalex.org/W4221130826","https://openalex.org/W4224325027","https://openalex.org/W4290990799","https://openalex.org/W4323319691","https://openalex.org/W7028418543","https://openalex.org/W7034842918"],"related_works":["https://openalex.org/W7220891181","https://openalex.org/W4411287872","https://openalex.org/W3144965205","https://openalex.org/W7217217722","https://openalex.org/W4413305920","https://openalex.org/W7203782748","https://openalex.org/W4285192869","https://openalex.org/W3210121031","https://openalex.org/W4226451493","https://openalex.org/W4412001177"],"abstract_inverted_index":{"Demographic":[0],"shifts":[1],"in":[2],"economies":[3],"across":[4],"the":[5,7,10,15,38,52,75,133,137,143,148],"world,":[6],"penetration":[8],"of":[9,17,54,74,110,136],"Internet,":[11],"cheaper":[12],"data,":[13],"and":[14,59,82,96,102,125,150],"availability":[16],"digital":[18,134],"payment":[19],"options":[20],"have":[21,44,67],"made":[22],"online":[23,33,83],"grocery":[24,34,84,138],"services":[25,35],"attractive.":[26],"The":[27,77],"pandemic":[28],"precipitated":[29],"customer":[30],"behaviour":[31],"towards":[32],"due":[36],"to":[37,47,51,69,93,117,119,131,140],"convenience":[39],"offered.":[40],"Post":[41],"COVID-19,":[42],"businesses":[43],"switched":[45],"over":[46,147],"hybrid":[48],"working":[49],"adding":[50],"appeal":[53],"these":[55],"services.":[56],"Attractive":[57],"discounts":[58],"reward":[60],"points":[61],"complemented":[62],"by":[63],"flexible":[64],"delivery":[65],"models":[66],"managed":[68],"lure":[70],"a":[71],"sizeable":[72],"section":[73],"users.":[76],"competition":[78],"between":[79],"unorganized,":[80],"organized,":[81],"retail":[85],"has":[86,145],"now":[87],"intensified.":[88],"E-grocers":[89,113],"are":[90,114],"using":[91],"technology":[92],"accurately":[94],"forecast":[95],"drive":[97],"demand,":[98],"manage":[99],"inventory":[100],"efficiently":[101],"make":[103,120],"informed":[104],"decisions":[105],"based":[106],"on":[107],"an":[108],"understanding":[109],"consumer":[111],"behaviour.":[112],"also":[115],"resorting":[116],"personalization":[118],"product":[121],"recommendations,":[122],"satisfy":[123],"customers,":[124],"build":[126],"loyalty.":[127],"This":[128],"chapter":[129],"attempts":[130],"map":[132],"transformation":[135],"sector":[139],"understand":[141],"how":[142],"market":[144],"evolved":[146],"years":[149],"where":[151],"it":[152],"is":[153],"headed.":[154]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2024-12-02T00:00:00"}
