{"id":"https://openalex.org/W4404883574","doi":"https://doi.org/10.18488/31.v11i2.3984","title":"Do hotel facilities matter for the customer? Analyzing the impact of risk perception toward guest satisfaction mediated by accommodation attributes in the hospitality industry","display_name":"Do hotel facilities matter for the customer? Analyzing the impact of risk perception toward guest satisfaction mediated by accommodation attributes in the hospitality industry","publication_year":2024,"publication_date":"2024-11-22","ids":{"openalex":"https://openalex.org/W4404883574","doi":"https://doi.org/10.18488/31.v11i2.3984"},"language":"en","primary_location":{"id":"doi:10.18488/31.v11i2.3984","doi":"https://doi.org/10.18488/31.v11i2.3984","is_oa":true,"landing_page_url":"https://doi.org/10.18488/31.v11i2.3984","pdf_url":"https://archive.conscientiabeam.com/index.php/31/article/download/3984/8355","source":{"id":"https://openalex.org/S4210233703","display_name":"Journal of Tourism Management Research","issn_l":"2313-4178","issn":["2313-4178","2408-9117"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-4"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism Management Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://archive.conscientiabeam.com/index.php/31/article/download/3984/8355","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041825016","display_name":"Noveri Maulana","orcid":"https://orcid.org/0000-0003-3753-9854","observed_orcids":["https://orcid.org/0000-0003-3753-9854"]},"institutions":[{"id":"https://openalex.org/I4405259141","display_name":"PPM School of Management","ror":"https://ror.org/01ta8v847","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405259141"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Noveri Maulana","raw_affiliation_strings":["Department of Management Science, PPM School of Management (Sekolah Tinggi Manajemen PPM) Jakarta, Indonesia"],"raw_orcid":"https://orcid.org/0000-0003-3753-9854","affiliations":[{"raw_affiliation_string":"Department of Management Science, PPM School of Management (Sekolah Tinggi Manajemen PPM) Jakarta, Indonesia","institution_ids":["https://openalex.org/I4405259141"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5041825016"],"corresponding_institution_ids":["https://openalex.org/I4405259141"],"apc_list":null,"apc_paid":null,"fwci":0.7213,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.73533604,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"11","issue":"2","first_page":"267","last_page":"280"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7343999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7343999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.2639000117778778,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.9089999794960022},{"id":"https://openalex.org/keywords/guest-satisfaction","display_name":"guest satisfaction","score":0.9860000014305115},{"id":"https://openalex.org/keywords/hotel-attributes","display_name":"hotel attributes","score":0.9589999914169312},{"id":"https://openalex.org/keywords/financial-risk","display_name":"financial risk","score":0.8679999709129333},{"id":"https://openalex.org/keywords/health-risks","display_name":"health risks","score":0.9819999933242798},{"id":"https://openalex.org/keywords/psychosocial-risks","display_name":"psychosocial risks","score":1.0},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.7829999923706055},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6990000009536743},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.6150000095367432},{"id":"https://openalex.org/keywords/indonesia","display_name":"Indonesia","score":0.8140000104904175}],"concepts":[{"id":"https://openalex.org/C157660682","wikidata":"https://www.wikidata.org/wiki/Q419793","display_name":"Accommodation","level":2,"score":0.9335184097290039},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8105455636978149},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.7778461575508118},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6821905374526978},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6622819304466248},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6037719249725342},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5845150947570801},{"id":"https://openalex.org/C2987222852","wikidata":"https://www.wikidata.org/wiki/Q27686","display_name":"Hotel industry","level":3,"score":0.5444823503494263},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.4866064786911011},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2900550365447998},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.2130793035030365},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.07583174109458923},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.18488/31.v11i2.3984","doi":"https://doi.org/10.18488/31.v11i2.3984","is_oa":true,"landing_page_url":"https://doi.org/10.18488/31.v11i2.3984","pdf_url":"https://archive.conscientiabeam.com/index.php/31/article/download/3984/8355","source":{"id":"https://openalex.org/S4210233703","display_name":"Journal of Tourism Management Research","issn_l":"2313-4178","issn":["2313-4178","2408-9117"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-4"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism Management Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:pkp:jotmre:v:11:y:2024:i:2:p:267-280:id:3984","doi":null,"is_oa":false,"landing_page_url":"https://archive.conscientiabeam.com/index.php/31/article/view/3984/8355","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.18488/31.v11i2.3984","doi":"https://doi.org/10.18488/31.v11i2.3984","is_oa":true,"landing_page_url":"https://doi.org/10.18488/31.v11i2.3984","pdf_url":"https://archive.conscientiabeam.com/index.php/31/article/download/3984/8355","source":{"id":"https://openalex.org/S4210233703","display_name":"Journal of Tourism Management Research","issn_l":"2313-4178","issn":["2313-4178","2408-9117"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-4"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism Management Research","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320323819","display_name":"Universitas Indonesia","ror":"https://ror.org/0116zj450"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4404883574.pdf","grobid_xml":"https://content.openalex.org/works/W4404883574.grobid-xml"},"referenced_works_count":36,"referenced_works":["https://openalex.org/W2005982487","https://openalex.org/W2071680986","https://openalex.org/W2087070785","https://openalex.org/W2122584040","https://openalex.org/W2161665508","https://openalex.org/W2332515320","https://openalex.org/W2771617175","https://openalex.org/W2905811773","https://openalex.org/W2995576379","https://openalex.org/W3092918401","https://openalex.org/W3106177672","https://openalex.org/W3108559115","https://openalex.org/W3112151812","https://openalex.org/W3112920223","https://openalex.org/W3127057355","https://openalex.org/W3133665900","https://openalex.org/W3139237013","https://openalex.org/W3147813423","https://openalex.org/W3162796725","https://openalex.org/W3177131714","https://openalex.org/W4210286049","https://openalex.org/W4221035337","https://openalex.org/W4283009700","https://openalex.org/W4296284598","https://openalex.org/W4306149900","https://openalex.org/W4308865992","https://openalex.org/W4311517236","https://openalex.org/W4312081178","https://openalex.org/W4313816407","https://openalex.org/W4380086364","https://openalex.org/W4386575970","https://openalex.org/W4387647522","https://openalex.org/W4390951559","https://openalex.org/W4392377825","https://openalex.org/W4401994202","https://openalex.org/W4402503571"],"related_works":["https://openalex.org/W7057007848","https://openalex.org/W2525607134","https://openalex.org/W3088193376","https://openalex.org/W4408997073","https://openalex.org/W1498523636","https://openalex.org/W4414207357","https://openalex.org/W7197359642","https://openalex.org/W1952126630","https://openalex.org/W4392475156","https://openalex.org/W4402839210"],"abstract_inverted_index":{"This":[0,55],"study":[1,56,187],"aims":[2,57],"to":[3,58,60,207,228],"analyze":[4],"the":[5,19,35,65,101,158,178,245],"relationship":[6,150],"between":[7,151],"risk":[8,38,108,122,136,181],"perception":[9,39],"variables":[10],"and":[11,81,145,154,164,196,217,232,241],"guest":[12,28,41,113,132,143,155,184,209,237],"satisfaction":[13,42,114,144,156],"mediated":[14],"by":[15],"hotel":[16,31,118,125,146,152,174,191,205,226],"attributes":[17,32,153,166,175],"in":[18,22,84,88,100,167,198],"hospitality":[20],"industry":[21],"Indonesia.":[23,89],"Previous":[24],"studies":[25],"argued":[26],"that":[27,106,173,189],"preference":[29],"toward":[30,40],"can":[33],"mediate":[34,177],"impact":[36],"of":[37,78,161,180,214,236],"when":[43],"staying":[44],"at":[45],"an":[46],"accommodation.":[47],"However,":[48],"some":[49],"other":[50],"findings":[51,221],"contrast":[52],"this":[53],"argument.":[54],"contribute":[59],"these":[61],"theoretical":[62],"debates":[63],"among":[64,244],"scholars.":[66],"As":[67],"a":[68,75,138],"quantitative":[69],"study,":[70],"data":[71],"were":[72],"collected":[73],"through":[74],"field":[76],"survey":[77],"568":[79],"foreign":[80],"domestic":[82],"tourists":[83],"major":[85],"tourist":[86],"destinations":[87],"The":[90,103,148,186],"SEM-PLS":[91],"with":[92],"bootstrapping":[93],"analysis":[94,171],"for":[95,204,225],"mediation":[96],"effect":[97,141],"was":[98],"applied":[99],"study.":[102],"result":[104],"reveals":[105],"financial":[107,216],"does":[109],"not":[110],"directly":[111,130],"influence":[112],"but":[115],"significantly":[116,176],"affects":[117],"attribute":[119,126],"preferences.":[120],"Health":[121],"similarly":[123],"impacts":[124],"preferences":[127],"positively":[128],"without":[129],"affecting":[131],"satisfaction.":[133,169,185],"Conversely,":[134],"psychosocial":[135,194],"exhibits":[137],"strong":[139],"negative":[140],"on":[142,183],"attributes.":[147],"positive":[149,242],"reaffirms":[157],"critical":[159],"role":[160],"service":[162],"quality":[163],"physical":[165],"driver":[168],"Mediation":[170],"indicates":[172],"effects":[179],"factors":[182],"concludes":[188],"enhancing":[190],"attributes,":[192],"addressing":[193],"concerns,":[195],"investing":[197],"health-related":[199],"features":[200],"are":[201],"pivotal":[202],"strategies":[203],"management":[206],"boost":[208],"satisfaction,":[210,238],"particularly":[211],"during":[212],"periods":[213],"heightened":[215],"health":[218],"risks.":[219],"These":[220],"offer":[222],"valuable":[223],"insights":[224],"managers":[227],"navigate":[229],"challenging":[230],"times":[231],"maintain":[233],"high":[234],"levels":[235],"fostering":[239],"loyalty":[240],"word-of-mouth":[243],"tourists.":[246]},"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2024-12-01T00:00:00"}