{"id":"https://openalex.org/W4404198345","doi":"https://doi.org/10.18535/ijsrm/v11i06.ec1","title":"Holistic Cloud-AI Fusion for Autonomous Conversational Commerce in High-Velocity E-Commerce Channels","display_name":"Holistic Cloud-AI Fusion for Autonomous Conversational Commerce in High-Velocity E-Commerce Channels","publication_year":2023,"publication_date":"2023-06-28","ids":{"openalex":"https://openalex.org/W4404198345","doi":"https://doi.org/10.18535/ijsrm/v11i06.ec1"},"language":"en","primary_location":{"id":"doi:10.18535/ijsrm/v11i06.ec1","doi":"https://doi.org/10.18535/ijsrm/v11i06.ec1","is_oa":true,"landing_page_url":"https://doi.org/10.18535/ijsrm/v11i06.ec1","pdf_url":"https://ijsrm.net/index.php/ijsrm/article/download/4615/3625","source":{"id":"https://openalex.org/S4210219273","display_name":"International Journal of Scientific Research and Management (IJSRM)","issn_l":"2321-3418","issn":["2321-3418"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Scientific Research and Management (IJSRM)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ijsrm.net/index.php/ijsrm/article/download/4615/3625","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5143667626","display_name":"Rahul Khurana","orcid":"https://orcid.org/0009-0005-5267-2006","observed_orcids":["https://orcid.org/0009-0005-5267-2006"]},"institutions":[{"id":"https://openalex.org/I41166544","display_name":"T-Mobile (United States)","ror":"https://ror.org/01w2zpd04","country_code":"US","type":"company","lineage":["https://openalex.org/I41166544"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Rahul Khurana","raw_affiliation_strings":["Computer Science, Principal Architect, T-Mobile USA INC,"],"raw_orcid":"https://orcid.org/0009-0005-5267-2006","affiliations":[{"raw_affiliation_string":"Computer Science, Principal Architect, T-Mobile USA INC,","institution_ids":["https://openalex.org/I41166544"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5143667626"],"corresponding_institution_ids":["https://openalex.org/I41166544"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"11","issue":"06","first_page":"929","last_page":"943"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.44699999690055847,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.44699999690055847,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.39430001378059387,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.1006999984383583,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"cloud computing","score":0.7369999885559082},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.9829999804496765},{"id":"https://openalex.org/keywords/conversational-commerce","display_name":"conversational commerce","score":0.9660000205039978},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.8259999752044678},{"id":"https://openalex.org/keywords/customer-interaction","display_name":"customer interaction","score":0.6970000267028809},{"id":"https://openalex.org/keywords/response-time","display_name":"response time","score":0.7089999914169312},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9660000205039978},{"id":"https://openalex.org/keywords/scalability","display_name":"scalability","score":0.7730000019073486},{"id":"https://openalex.org/keywords/resource-utilization","display_name":"resource utilization","score":0.9290000200271606},{"id":"https://openalex.org/keywords/dialogue-systems","display_name":"dialogue systems","score":0.47999998927116394},{"id":"https://openalex.org/keywords/digital-economy","display_name":"digital economy","score":0.7300000190734863}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7235872745513916},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.6080628037452698},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47227486968040466},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.42336559295654297},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3456602990627289},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0872836709022522}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18535/ijsrm/v11i06.ec1","doi":"https://doi.org/10.18535/ijsrm/v11i06.ec1","is_oa":true,"landing_page_url":"https://doi.org/10.18535/ijsrm/v11i06.ec1","pdf_url":"https://ijsrm.net/index.php/ijsrm/article/download/4615/3625","source":{"id":"https://openalex.org/S4210219273","display_name":"International Journal of Scientific Research and Management (IJSRM)","issn_l":"2321-3418","issn":["2321-3418"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Scientific Research and Management (IJSRM)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.18535/ijsrm/v11i06.ec1","doi":"https://doi.org/10.18535/ijsrm/v11i06.ec1","is_oa":true,"landing_page_url":"https://doi.org/10.18535/ijsrm/v11i06.ec1","pdf_url":"https://ijsrm.net/index.php/ijsrm/article/download/4615/3625","source":{"id":"https://openalex.org/S4210219273","display_name":"International Journal of Scientific Research and Management (IJSRM)","issn_l":"2321-3418","issn":["2321-3418"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Scientific Research and Management (IJSRM)","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4404198345.pdf","grobid_xml":"https://content.openalex.org/works/W4404198345.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4409616481","https://openalex.org/W4409599497","https://openalex.org/W4408042051","https://openalex.org/W4394583401","https://openalex.org/W7197049588","https://openalex.org/W7160841987","https://openalex.org/W4412354351","https://openalex.org/W6912216810","https://openalex.org/W4411584796","https://openalex.org/W6893314986"],"abstract_inverted_index":{"Given":[0],"the":[1,21,26,56,75,78,83,87,119,130,160],"pace":[2],"at":[3,129],"which":[4],"e-commerce":[5,93,139,148],"is":[6,33],"growing,":[7],"high":[8],"velocity":[9],"channels":[10],"require":[11],"synchronous,":[12],"individual,":[13],"and":[14,31,35,49,62,69,86,103,123,136,164],"highly":[15],"engaging":[16],"methods":[17],"of":[18,28,53,77,89,92,121,162],"dealing":[19],"with":[20,156],"customers.":[22],"In":[23],"this":[24,143],"research,":[25],"combination":[27],"cloud":[29,122],"computing":[30],"AI":[32,124],"proposed":[34,79],"an":[36],"organization":[37],"conversational":[38,140],"commerce":[39],"framework":[40,80],"will":[41],"be":[42],"created":[43],"to":[44],"enhance":[45],"digital":[46],"economies":[47],"flexibility":[48],"autonomy.":[50],"Taking":[51],"advantage":[52],"cloud-AI":[54,154],"synergy,":[55],"presented":[57],"system":[58],"improves":[59,133],"efficiency,":[60],"computing,":[61],"customer":[63,90],"interaction":[64,91],"through":[65,95],"constructive":[66],"architectural":[67],"structures":[68],"sophisticated":[70],"algorithms.":[71],"This":[72],"research":[73,166],"assesses":[74],"potential":[76],"in":[81,99,151],"improving":[82,100],"overall":[84],"performance":[85],"level":[88],"transactions":[94],"comparing":[96],"its":[97],"efficiency":[98],"response":[101],"time":[102,132],"enhancing":[104],"user":[105],"satisfaction":[106],"metrics":[107],"using":[108],"a":[109,157],"case":[110],"study":[111,114],"approach.":[112],"The":[113],"concludes":[115],"that":[116],"moving":[117],"towards":[118],"integration":[120],"both":[125],"facilitates":[126],"scalability":[127],"while":[128],"same":[131],"resource":[134],"utilization":[135],"withstands":[137],"fluctuating":[138],"systems.":[141],"Finally,":[142],"paper":[144],"provides":[145],"suggestions":[146],"for":[147],"firms":[149],"interested":[150],"implementing":[152],"such":[153],"solutions,":[155],"focus":[158],"on":[159],"areas":[161],"concern":[163],"future":[165],"directions.":[167]},"counts_by_year":[],"updated_date":"2026-09-24T07:57:37.273135","created_date":"2024-11-09T00:00:00"}