{"id":"https://openalex.org/W4403547640","doi":"https://doi.org/10.31605/bjce.v6i1.3369","title":"Analisis Tingkat Kepuasan Penumpang terhadap Kualitas Layanan di Pelabuhan Feri Kendari- Wawonii","display_name":"Analisis Tingkat Kepuasan Penumpang terhadap Kualitas Layanan di Pelabuhan Feri Kendari- Wawonii","publication_year":2024,"publication_date":"2024-05-29","ids":{"openalex":"https://openalex.org/W4403547640","doi":"https://doi.org/10.31605/bjce.v6i1.3369"},"language":"en","primary_location":{"id":"doi:10.31605/bjce.v6i1.3369","doi":"https://doi.org/10.31605/bjce.v6i1.3369","is_oa":true,"landing_page_url":"https://doi.org/10.31605/bjce.v6i1.3369","pdf_url":"https://ojs.unsulbar.ac.id/index.php/bjce/article/download/3369/1656","source":{"id":"https://openalex.org/S4210178687","display_name":"BANDAR JOURNAL OF CIVIL ENGINEERING","issn_l":"2623-0135","issn":["2623-0135","2656-7199"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404673986","host_organization_name":"West Sulawesi University","host_organization_lineage":["https://openalex.org/P4404673986"],"host_organization_lineage_names":["West Sulawesi University"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BANDAR: JOURNAL OF CIVIL ENGINEERING","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ojs.unsulbar.ac.id/index.php/bjce/article/download/3369/1656","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018812668","display_name":"Maudhy Satyadharma","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Maudhy Satyadharma","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5018812668"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.2095,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.93248706,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"6","issue":"1","first_page":"9","last_page":"15"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.6528000235557556,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.6528000235557556,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11223","display_name":"Maritime Ports and Logistics","score":0.2874000072479248,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.026499999687075615,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/passenger-satisfaction","display_name":"passenger satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8999999761581421},{"id":"https://openalex.org/keywords/customer-complaint-handling","display_name":"complaint handling","score":0.8679999709129333},{"id":"https://openalex.org/keywords/facilities-and-infrastructure","display_name":"facilities and infrastructure","score":0.8230000138282776},{"id":"https://openalex.org/keywords/maritime-transport","display_name":"maritime transport","score":0.6449999809265137}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31859052181243896}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.31605/bjce.v6i1.3369","doi":"https://doi.org/10.31605/bjce.v6i1.3369","is_oa":true,"landing_page_url":"https://doi.org/10.31605/bjce.v6i1.3369","pdf_url":"https://ojs.unsulbar.ac.id/index.php/bjce/article/download/3369/1656","source":{"id":"https://openalex.org/S4210178687","display_name":"BANDAR JOURNAL OF CIVIL ENGINEERING","issn_l":"2623-0135","issn":["2623-0135","2656-7199"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404673986","host_organization_name":"West Sulawesi University","host_organization_lineage":["https://openalex.org/P4404673986"],"host_organization_lineage_names":["West Sulawesi University"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BANDAR: JOURNAL OF CIVIL ENGINEERING","raw_type":"journal-article"},{"id":"pmh:oai:ojs.unsulbar.ac.id:article/3369","doi":null,"is_oa":true,"landing_page_url":"https://ojs.unsulbar.ac.id/index.php/bjce/article/view/3369","pdf_url":null,"source":{"id":"https://openalex.org/S4210178687","display_name":"BANDAR JOURNAL OF CIVIL ENGINEERING","issn_l":"2623-0135","issn":["2623-0135","2656-7199"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404673986","host_organization_name":"West Sulawesi University","host_organization_lineage":["https://openalex.org/P4404673986"],"host_organization_lineage_names":["West Sulawesi University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.31605/bjce.v6i1","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.31605/bjce.v6i1.3369","doi":"https://doi.org/10.31605/bjce.v6i1.3369","is_oa":true,"landing_page_url":"https://doi.org/10.31605/bjce.v6i1.3369","pdf_url":"https://ojs.unsulbar.ac.id/index.php/bjce/article/download/3369/1656","source":{"id":"https://openalex.org/S4210178687","display_name":"BANDAR JOURNAL OF CIVIL ENGINEERING","issn_l":"2623-0135","issn":["2623-0135","2656-7199"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404673986","host_organization_name":"West Sulawesi University","host_organization_lineage":["https://openalex.org/P4404673986"],"host_organization_lineage_names":["West Sulawesi University"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BANDAR: JOURNAL OF CIVIL ENGINEERING","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4403547640.pdf","grobid_xml":"https://content.openalex.org/works/W4403547640.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3162517053","https://openalex.org/W4404620014","https://openalex.org/W7220036477","https://openalex.org/W4285339961","https://openalex.org/W4409555195","https://openalex.org/W4387940352","https://openalex.org/W4395076340","https://openalex.org/W3201710623","https://openalex.org/W3182352340","https://openalex.org/W4386933791"],"abstract_inverted_index":{"Indonesia":[0],"as":[1],"an":[2,50],"archipelagic":[3],"country":[4],"requires":[5],"reliable":[6],"sea":[7,14],"transportation.":[8],"One":[9,19],"of":[10,13,20,23,33,42,46,71,98,132,145],"the":[11,17,21,24,27,31,40,54,69,75,119,153,157,164,168,172,176,181],"means":[12],"transportation":[15,47],"is":[16,26,82,126],"port.":[18],"roles":[22],"port":[25],"main":[28],"gateway":[29],"for":[30,102,106],"flow":[32],"goods,":[34],"both":[35],"exports":[36],"and":[37,39,48,161,180,183],"imports,":[38],"transfer":[41],"cargo":[43],"between":[44],"modes":[45],"plays":[49],"important":[51],"role":[52],"in":[53,123,142],"country's":[55],"economy":[56],"to":[57,64,93],"create":[58],"economic":[59],"growth.":[60],"This":[61],"research":[62,86,112,173],"aims":[63],"analyze":[65],"passenger":[66],"satisfaction":[67,117],"with":[68],"quality":[70],"services":[72],"provided":[73],"at":[74,118],"Kendari-Wawonii":[76,120],"Ferry":[77,121],"Port.":[78],"The":[79,85,111,149],"implementation":[80],"method":[81],"quantitative":[83],"descriptive.":[84],"sample":[87],"was":[88],"384":[89],"passengers":[90],"who":[91],"referred":[92],"Permenpan":[94],"RB":[95],"Number":[96,130],"14":[97],"2017":[99],"concerning":[100,134],"Guidelines":[101],"Preparing":[103],"Community":[104],"Surveys":[105],"Public":[107,135],"Service":[108],"Organizing":[109],"Units.":[110],"results":[113],"found":[114],"that":[115,151,166],"public":[116],"Port":[122],"2023,":[124],"which":[125],"mandated":[127],"by":[128,137,171],"Law":[129],"25":[131],"2008":[133],"Services,":[136],"assessing":[138],"9":[139],"elements":[140,150,165,179],"resulted":[141],"a":[143],"figure":[144],"76,824":[146],"(not":[147],"good).":[148],"received":[152,167],"highest":[154],"scores":[155,170],"were":[156,175],"system":[158],"elements,":[159],"mechanisms":[160],"procedures,":[162],"while":[163],"lowest":[169],"respondents":[174],"complaint":[177],"handling":[178],"facilities":[182],"infrastructure":[184],"elements.":[185]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2024-10-19T00:00:00"}