{"id":"https://openalex.org/W4403286758","doi":"https://doi.org/10.58535/jrmik.v5i2.69","title":"PENINGKATAN KUALITAS PELAYANAN MELALUI KOMUNIKASI EFEKTIF PEREKAM MEDIS DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN: STUDI KASUS DI UPT PUSKESMAS KARANGPLOSO","display_name":"PENINGKATAN KUALITAS PELAYANAN MELALUI KOMUNIKASI EFEKTIF PEREKAM MEDIS DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN: STUDI KASUS DI UPT PUSKESMAS KARANGPLOSO","publication_year":2024,"publication_date":"2024-07-31","ids":{"openalex":"https://openalex.org/W4403286758","doi":"https://doi.org/10.58535/jrmik.v5i2.69"},"language":"id","primary_location":{"id":"doi:10.58535/jrmik.v5i2.69","doi":"https://doi.org/10.58535/jrmik.v5i2.69","is_oa":true,"landing_page_url":"https://doi.org/10.58535/jrmik.v5i2.69","pdf_url":"https://e-jrmik.stia-malang.ac.id/index.php/1/article/download/69/51","source":{"id":"https://openalex.org/S4387285839","display_name":"JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION","issn_l":"2715-9817","issn":["2715-9817","2722-9831"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405273935","host_organization_name":"Sekolah Tinggi Ilmu Administrasi Malang","host_organization_lineage":["https://openalex.org/I4405273935"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JRMIK","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://e-jrmik.stia-malang.ac.id/index.php/1/article/download/69/51","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108341251","display_name":"Soraya Soraya","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405273935","display_name":"Sekolah Tinggi Ilmu Administrasi Malang","ror":"https://ror.org/00qsx1q51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273935"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Soraya Soraya","raw_affiliation_strings":["Sekolah Tinggi Ilmu Administrasi Malang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Ilmu Administrasi Malang","institution_ids":["https://openalex.org/I4405273935"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041916396","display_name":"Tri Marhaeni Widiastuti","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405273935","display_name":"Sekolah Tinggi Ilmu Administrasi Malang","ror":"https://ror.org/00qsx1q51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273935"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Tri Marhaeni Widiastuti","raw_affiliation_strings":["Sekolah Tinggi Ilmu Administrasi Malang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Ilmu Administrasi Malang","institution_ids":["https://openalex.org/I4405273935"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108341253","display_name":"Adisty Radika Renata S","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405273935","display_name":"Sekolah Tinggi Ilmu Administrasi Malang","ror":"https://ror.org/00qsx1q51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273935"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adisty Radika Renata S","raw_affiliation_strings":["Sekolah Tinggi Ilmu Administrasi Malang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Ilmu Administrasi Malang","institution_ids":["https://openalex.org/I4405273935"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108341254","display_name":"Ervita Nindy Oktoriayani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405273935","display_name":"Sekolah Tinggi Ilmu Administrasi Malang","ror":"https://ror.org/00qsx1q51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273935"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ervita Nindy Oktoriayani","raw_affiliation_strings":["Sekolah Tinggi Ilmu Administrasi Malang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Ilmu Administrasi Malang","institution_ids":["https://openalex.org/I4405273935"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405273935"],"apc_list":null,"apc_paid":null,"fwci":0.7719,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.68005317,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"5","issue":"2","first_page":"1","last_page":"11"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9429000020027161,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9429000020027161,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.05290000140666962,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12244","display_name":"Healthcare Education and Workforce Issues","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/2911","display_name":"Leadership and Management"},"field":{"id":"https://openalex.org/fields/29","display_name":"Nursing"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/communication-effectiveness","display_name":"communication effectiveness","score":0.9879999756813049},{"id":"https://openalex.org/keywords/patient-registration","display_name":"patient registration","score":0.6269999742507935},{"id":"https://openalex.org/keywords/outpatients","display_name":"outpatients","score":0.8180000185966492},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7319999933242798},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.8579999804496765},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9929999709129333},{"id":"https://openalex.org/keywords/humility","display_name":"humility","score":0.5509999990463257},{"id":"https://openalex.org/keywords/clarity","display_name":"clarity","score":0.6549999713897705},{"id":"https://openalex.org/keywords/communication-training","display_name":"communication training","score":0.4970000088214874},{"id":"https://openalex.org/keywords/primary-health-care-center","display_name":"primary health centers","score":0.7310000061988831}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.5048494935035706}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.58535/jrmik.v5i2.69","doi":"https://doi.org/10.58535/jrmik.v5i2.69","is_oa":true,"landing_page_url":"https://doi.org/10.58535/jrmik.v5i2.69","pdf_url":"https://e-jrmik.stia-malang.ac.id/index.php/1/article/download/69/51","source":{"id":"https://openalex.org/S4387285839","display_name":"JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION","issn_l":"2715-9817","issn":["2715-9817","2722-9831"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405273935","host_organization_name":"Sekolah Tinggi Ilmu Administrasi Malang","host_organization_lineage":["https://openalex.org/I4405273935"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JRMIK","raw_type":"journal-article"},{"id":"pmh:oai:ojs2.www.e-jrmik.stia-malang.ac.id:article/69","doi":null,"is_oa":true,"landing_page_url":"https://e-jrmik.stia-malang.ac.id/index.php/1/article/view/69","pdf_url":null,"source":{"id":"https://openalex.org/S4387285839","display_name":"JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION","issn_l":"2715-9817","issn":["2715-9817","2722-9831"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405273935","host_organization_name":"Sekolah Tinggi Ilmu Administrasi Malang","host_organization_lineage":["https://openalex.org/I4405273935"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.58535/jrmik.v5i2","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.58535/jrmik.v5i2.69","doi":"https://doi.org/10.58535/jrmik.v5i2.69","is_oa":true,"landing_page_url":"https://doi.org/10.58535/jrmik.v5i2.69","pdf_url":"https://e-jrmik.stia-malang.ac.id/index.php/1/article/download/69/51","source":{"id":"https://openalex.org/S4387285839","display_name":"JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION","issn_l":"2715-9817","issn":["2715-9817","2722-9831"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405273935","host_organization_name":"Sekolah Tinggi Ilmu Administrasi Malang","host_organization_lineage":["https://openalex.org/I4405273935"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JRMIK","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.8048999905586243}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4403286758.pdf","grobid_xml":"https://content.openalex.org/works/W4403286758.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7151589658","https://openalex.org/W7155216655","https://openalex.org/W7220426331","https://openalex.org/W7215854007","https://openalex.org/W7218219279","https://openalex.org/W7219442298","https://openalex.org/W7166309296","https://openalex.org/W4391921743","https://openalex.org/W7215708223","https://openalex.org/W7216070718"],"abstract_inverted_index":{"Penelitian":[0],"ini":[1,46,100,109],"bertujuan":[2],"untuk":[3],"mengidentifikasi":[4],"dan":[5,41,56,62,71,80,93,106,116,124,128,141],"menganalisis":[6],"peran":[7],"komunikasi":[8,49,67,99,118,131],"efektif":[9,50,132],"perekam":[10],"medis":[11],"dalam":[12,76,98,121],"meningkatkan":[13,114,138],"kualitas":[14,139],"pelayanan":[15,140],"di":[16,22,144],"tempat":[17],"pendaftaran":[18,61,70,113,135],"pasien":[19,72,84,105,143],"rawat":[20],"jalan":[21],"UPT":[23,145],"Puskesmas":[24,146],"Karangploso.":[25,147],"Metode":[26],"yang":[27,87],"digunakan":[28],"adalah":[29,47],"deskriptif":[30],"dengan":[31],"pendekatan":[32],"kualitatif.":[33],"Pengumpulan":[34],"data":[35],"dilakukan":[36],"melalui":[37],"observasi,":[38],"wawancara":[39],"mendalam,":[40],"studi":[42],"dokumentasi.":[43],"Fokus":[44],"penelitian":[45,64],"prinsip-prinsip":[48],"seperti":[51],"respect,":[52],"empathy,":[53],"audible,":[54],"clarity,":[55],"humble":[57],"dari":[58],"perspektif":[59],"petugas":[60,69,90,112,134],"pasien.Hasil":[63],"menunjukkan":[65],"bahwa":[66],"antara":[68],"belum":[73],"optimal,":[74],"terutama":[75],"penerapan":[77],"prinsip":[78],"empati":[79,123],"rendah":[81],"hati.":[82],"Banyak":[83],"merasa":[85],"informasi":[86],"diberikan":[88],"oleh":[89],"tidak":[91],"jelas":[92],"harus":[94],"dijelaskan":[95],"ulang.":[96],"Kekurangan":[97],"berdampak":[101],"negatif":[102],"pada":[103],"kepuasan":[104,142],"efisiensi":[107],"layanan.Penelitian":[108],"menyarankan":[110],"agar":[111],"kesadaran":[115],"keterampilan":[117],"mereka,":[119],"khususnya":[120],"hal":[122],"kejelasan":[125],"informasi.":[126],"Pelatihan":[127],"pengembangan":[129],"kemampuan":[130],"bagi":[133],"diharapkan":[136],"dapat":[137]},"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-10-11T00:00:00"}
