{"id":"https://openalex.org/W4403247326","doi":"https://doi.org/10.1080/22243534.2024.2398479","title":"Hospitality 2.0: Applying the UTAUT model to understand guest perspectives on personalised technologies in hotels","display_name":"Hospitality 2.0: Applying the UTAUT model to understand guest perspectives on personalised technologies in hotels","publication_year":2024,"publication_date":"2024-05-03","ids":{"openalex":"https://openalex.org/W4403247326","doi":"https://doi.org/10.1080/22243534.2024.2398479"},"language":"en","primary_location":{"id":"doi:10.1080/22243534.2024.2398479","doi":"https://doi.org/10.1080/22243534.2024.2398479","is_oa":true,"landing_page_url":"https://doi.org/10.1080/22243534.2024.2398479","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/22243534.2024.2398479?download=true","source":{"id":"https://openalex.org/S4210186396","display_name":"Research in Hospitality Management","issn_l":"2224-3534","issn":["2224-3534","2415-5152"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-c","cwts-core","doaj","jpps-2","norway-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research in Hospitality Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.tandfonline.com/doi/pdf/10.1080/22243534.2024.2398479?download=true","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101973178","display_name":"M.K. Rasha Ibrahim","orcid":"https://orcid.org/0009-0009-6624-7448","observed_orcids":["https://orcid.org/0009-0009-6624-7448"]},"institutions":[{"id":"https://openalex.org/I315729180","display_name":"Noakhali Science and Technology University","ror":"https://ror.org/05q9we431","country_code":"BD","type":"education","lineage":["https://openalex.org/I315729180"]}],"countries":["BD"],"is_corresponding":true,"raw_author_name":"Md Ibrahim","raw_affiliation_strings":["Department of Tourism and Hospitality Management, Noakhali Science and Technology University, Sonapur, Bangladesh"],"raw_orcid":"https://orcid.org/0009-0009-6624-7448","affiliations":[{"raw_affiliation_string":"Department of Tourism and Hospitality Management, Noakhali Science and Technology University, Sonapur, Bangladesh","institution_ids":["https://openalex.org/I315729180"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100775415","display_name":"Md. Jamsedul Islam","orcid":"https://orcid.org/0000-0003-1803-8704","observed_orcids":["https://orcid.org/0000-0003-1803-8704"]},"institutions":[{"id":"https://openalex.org/I315729180","display_name":"Noakhali Science and Technology University","ror":"https://ror.org/05q9we431","country_code":"BD","type":"education","lineage":["https://openalex.org/I315729180"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Md Jamsedul Islam","raw_affiliation_strings":["Department of Tourism and Hospitality Management, Noakhali Science and Technology University, Sonapur, Bangladesh"],"raw_orcid":"https://orcid.org/0000-0003-1803-8704","affiliations":[{"raw_affiliation_string":"Department of Tourism and Hospitality Management, Noakhali Science and Technology University, Sonapur, Bangladesh","institution_ids":["https://openalex.org/I315729180"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5101973178"],"corresponding_institution_ids":["https://openalex.org/I315729180"],"apc_list":null,"apc_paid":null,"fwci":1.3949,"has_fulltext":true,"cited_by_count":9,"citation_normalized_percentile":{"value":0.84798134,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"14","issue":"2","first_page":"171","last_page":"185"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.7567999958992004,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.7567999958992004,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.23559999465942383,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/utaut","display_name":"UTAUT","score":0.8230000138282776},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.8190000057220459},{"id":"https://openalex.org/keywords/hotel-guests","display_name":"hotel guests","score":0.8450000286102295},{"id":"https://openalex.org/keywords/artificial-intelligence-in-hotels","display_name":"artificial intelligence in hotels","score":0.8569999933242798},{"id":"https://openalex.org/keywords/internet-of-things","display_name":"Internet of Things","score":0.9470000267028809},{"id":"https://openalex.org/keywords/mobile-technology","display_name":"mobile technology","score":0.8069999814033508},{"id":"https://openalex.org/keywords/guest-experience","display_name":"guest experience","score":0.4339999854564667},{"id":"https://openalex.org/keywords/privacy-concerns","display_name":"privacy concerns","score":0.8149999976158142},{"id":"https://openalex.org/keywords/barriers-to-adoption","display_name":"barriers to adoption","score":0.7039999961853027},{"id":"https://openalex.org/keywords/guest-loyalty","display_name":"guest loyalty","score":0.6430000066757202}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8600014448165894},{"id":"https://openalex.org/C189705334","wikidata":"https://www.wikidata.org/wiki/Q15816013","display_name":"Hospitality management studies","level":3,"score":0.43418222665786743},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40313470363616943},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3884207010269165},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.347026526927948},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32604339718818665},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.2798405885696411},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12355026602745056},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/22243534.2024.2398479","doi":"https://doi.org/10.1080/22243534.2024.2398479","is_oa":true,"landing_page_url":"https://doi.org/10.1080/22243534.2024.2398479","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/22243534.2024.2398479?download=true","source":{"id":"https://openalex.org/S4210186396","display_name":"Research in Hospitality Management","issn_l":"2224-3534","issn":["2224-3534","2415-5152"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-c","cwts-core","doaj","jpps-2","norway-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research in Hospitality Management","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:0cb6a4d61cd24d739a0479acf22ecd78","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/0cb6a4d61cd24d739a0479acf22ecd78","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Research in Hospitality Management, Vol 14, Iss 2, Pp 171-185 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1080/22243534.2024.2398479","doi":"https://doi.org/10.1080/22243534.2024.2398479","is_oa":true,"landing_page_url":"https://doi.org/10.1080/22243534.2024.2398479","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/22243534.2024.2398479?download=true","source":{"id":"https://openalex.org/S4210186396","display_name":"Research in Hospitality Management","issn_l":"2224-3534","issn":["2224-3534","2415-5152"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-c","cwts-core","doaj","jpps-2","norway-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research in Hospitality Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4403247326.pdf","grobid_xml":"https://content.openalex.org/works/W4403247326.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W1607841989","https://openalex.org/W1934612690","https://openalex.org/W1987136092","https://openalex.org/W2100379340","https://openalex.org/W2216298542","https://openalex.org/W2327678559","https://openalex.org/W2342419427","https://openalex.org/W2509941327","https://openalex.org/W2514460669","https://openalex.org/W2547400614","https://openalex.org/W2613355770","https://openalex.org/W2623703952","https://openalex.org/W2751092903","https://openalex.org/W2767809902","https://openalex.org/W2773314609","https://openalex.org/W2780723616","https://openalex.org/W2885538622","https://openalex.org/W2910734125","https://openalex.org/W2914629542","https://openalex.org/W2948225806","https://openalex.org/W2994929888","https://openalex.org/W3092728515","https://openalex.org/W3166102570","https://openalex.org/W3177145145","https://openalex.org/W4206149024","https://openalex.org/W7030238659"],"related_works":["https://openalex.org/W4412097994","https://openalex.org/W6980844489","https://openalex.org/W4381613449","https://openalex.org/W4412808969","https://openalex.org/W4416294307","https://openalex.org/W4293182953","https://openalex.org/W4400920843","https://openalex.org/W7220471440","https://openalex.org/W1506062038","https://openalex.org/W7217282914"],"abstract_inverted_index":{"This":[0],"study":[1],"evaluates":[2],"hotel":[3,72],"guest":[4,33,88],"perspectives":[5],"on":[6,35],"adopting":[7],"personalised":[8],"technology-enabled":[9],"hospitality":[10],"services":[11],"by":[12,60,127],"using":[13],"a":[14],"quantitative":[15],"survey":[16],"methodology.Applying":[17],"unified":[18],"theory":[19],"of":[20,24,44,50,106],"acceptance":[21],"and":[22,40,53,55,62,68,76,119],"use":[23],"technology":[25,73],"(UTAUT)":[26],"model":[27],"constructs,":[28],"the":[29,48,86,102],"questionnaire":[30],"gauges":[31],"200":[32],"views":[34],"performance":[36],"benefits,":[37],"usage":[38],"effort":[39],"conditions":[41],"influencing":[42],"adoption":[43],"artificial":[45],"intelligence":[46],"(AI),":[47],"internet":[49],"things":[51],"(IoT)":[52],"mobility.Descriptive":[54],"correlational":[56],"analyses":[57],"highlight":[58],"innovation":[59],"capability":[61],"reveal":[63],"barriers":[64],"around":[65],"complexity,":[66],"privacy":[67],"reliability.Findings":[69],"can":[70],"inform":[71],"investment":[74],"decisions":[75],"strategic":[77],"planning":[78,93],"to":[79,94,115],"effectively":[80],"leverage":[81],"data-driven":[82],"customisation":[83],"capabilities":[84],"across":[85],"entire":[87],"journey":[89],"-from":[90],"pre-arrival":[91],"trip":[92],"post-stay":[95],"loyalty":[96],"building.It":[97],"will":[98],"also":[99],"help":[100],"towards":[101],"Hospitality":[103],"2.0":[104],"vision":[105],"balancing":[107],"digitisation":[108],"with":[109],"human":[110],"connections.This":[111],"empirical":[112],"assessment":[113],"aims":[114],"advance":[116],"sector":[117],"transformation":[118],"next-generation":[120],"experience":[121],"elevation":[122],"through":[123],"prudent":[124],"prioritisation":[125],"guided":[126],"evidence-based":[128],"user":[129],"willingness":[130],"going":[131],"beyond":[132],"speculative":[133],"innovation.":[134]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-10-10T00:00:00"}
