{"id":"https://openalex.org/W4402998283","doi":"https://doi.org/10.52103/jms.v3i2.957","title":"Pengaruh Konsep Low-Cost Carrier dan Kualitas Layanan terhadap Kepuasan dan Loyalitas Pelanggan pada Maskapai Lion Airlines di Indonesia","display_name":"Pengaruh Konsep Low-Cost Carrier dan Kualitas Layanan terhadap Kepuasan dan Loyalitas Pelanggan pada Maskapai Lion Airlines di Indonesia","publication_year":2022,"publication_date":"2022-06-23","ids":{"openalex":"https://openalex.org/W4402998283","doi":"https://doi.org/10.52103/jms.v3i2.957"},"language":"id","primary_location":{"id":"doi:10.52103/jms.v3i2.957","doi":"https://doi.org/10.52103/jms.v3i2.957","is_oa":true,"landing_page_url":"http://doi.org/10.52103/jms.v3i2.957","pdf_url":null,"source":{"id":"https://openalex.org/S4210221118","display_name":"Journal of Management Science (JMS)","issn_l":"2722-4937","issn":["2722-4937","2722-4961"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404663238","host_organization_name":"Indonesian Muslim University of Makassar","host_organization_lineage":["https://openalex.org/P4404663238"],"host_organization_lineage_names":["Indonesian Muslim University of Makassar"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Science (JMS)","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"http://doi.org/10.52103/jms.v3i2.957","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031142342","display_name":"Vivid Violin","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Vivid Violin","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088244755","display_name":"Mahfudnurnajamuddin","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mahfudnurnajamuddin","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043772049","display_name":"Sabri Hasan","orcid":"https://orcid.org/0000-0002-2152-4992","observed_orcids":["https://orcid.org/0000-0002-2152-4992"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sabri Hasan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5107668023","display_name":"Muhlis Sufri","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Muhlis Sufri","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.0171,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.93497776,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"3","issue":"2","first_page":"150","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.82669997215271,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.82669997215271,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.14560000598430634,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.02419999986886978,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/low-cost-carriers","display_name":"low-cost carriers","score":0.9279999732971191},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9459999799728394},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/lion-air","display_name":"Lion Air","score":0.9860000014305115},{"id":"https://openalex.org/keywords/air-transport","display_name":"airline industry","score":0.6299999952316284},{"id":"https://openalex.org/keywords/marketing-technology","display_name":"marketing technology","score":0.9120000004768372},{"id":"https://openalex.org/keywords/mediating-role-of-satisfaction","display_name":"mediating effect of satisfaction","score":0.7440000176429749},{"id":"https://openalex.org/keywords/indonesian-airlines","display_name":"Indonesian airlines","score":0.5680000185966492},{"id":"https://openalex.org/keywords/soekarno-hatta-international-airport","display_name":"Soekarno-Hatta International Airport","score":0.7770000100135803},{"id":"https://openalex.org/keywords/juanda-international-airport","display_name":"Juanda International Airport","score":0.9879999756813049}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49130979180336},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3944048285484314}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.52103/jms.v3i2.957","doi":"https://doi.org/10.52103/jms.v3i2.957","is_oa":true,"landing_page_url":"http://doi.org/10.52103/jms.v3i2.957","pdf_url":null,"source":{"id":"https://openalex.org/S4210221118","display_name":"Journal of Management Science (JMS)","issn_l":"2722-4937","issn":["2722-4937","2722-4961"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404663238","host_organization_name":"Indonesian Muslim University of Makassar","host_organization_lineage":["https://openalex.org/P4404663238"],"host_organization_lineage_names":["Indonesian Muslim University of Makassar"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Science (JMS)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.52103/jms.v3i2.957","doi":"https://doi.org/10.52103/jms.v3i2.957","is_oa":true,"landing_page_url":"http://doi.org/10.52103/jms.v3i2.957","pdf_url":null,"source":{"id":"https://openalex.org/S4210221118","display_name":"Journal of Management Science (JMS)","issn_l":"2722-4937","issn":["2722-4937","2722-4961"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404663238","host_organization_name":"Indonesian Muslim University of Makassar","host_organization_lineage":["https://openalex.org/P4404663238"],"host_organization_lineage_names":["Indonesian Muslim University of Makassar"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Science (JMS)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W119827898","https://openalex.org/W4285735840","https://openalex.org/W2889589080","https://openalex.org/W3185640767","https://openalex.org/W2885517447","https://openalex.org/W2906375329","https://openalex.org/W3171760339","https://openalex.org/W2912824126","https://openalex.org/W7217241536","https://openalex.org/W3125613321"],"abstract_inverted_index":{"Penelitian":[0,47,63],"ini":[1,48,64,87,209],"dilakukan":[2],"bertujuan":[3],"untuk":[4],":":[5],"(1)":[6,90],"Menganalisis":[7,22,34],"pengaruh":[8,9,23,35,123],"konsep":[10,36],"Low-Cost":[11,37,91,120,162,212],"Carrier":[12,38,92,121,163,213],"terhadap":[13,26,39,98,112,127,141,155,169,186,199,219],"kepuasan":[14,27,113,173,206,226],"pelanggan":[15,28,41,100,114,143,150,157,171,174,188,201,221],"pada":[16,29,42],"maskapai":[17,30,43,101,115,129,144,158,175,189,202,222],"penerbangan":[18,31,44,102,116,130,145],"Lion":[19,32,45,103,117,131,146,159,176,190],"Airlines":[20],"(2)":[21,105],"kualitas":[24],"layanan":[25,107],"Airlines(3)":[33],"loyalitas":[40,128,142,156,170,187,200,220],"Airlines.":[46],"menggunakan":[49,81],"pendekatan":[50],"kuantitatif":[51],"dengan":[52],"memakai":[53],"data":[54],"primer":[55],"dan":[56,74,95,110,125,138,153,166,183,197,216],"sekunder":[57],"melalui":[58,172,205,225],"kuesioner":[59],"sebanyak":[60],"396":[61],"responden.":[62],"dlakukan":[65],"di":[66],"Bandara":[67,71,75],"Soekarno":[68],"Hatta":[69],"Jakarta,":[70],"Juanda":[72],"Surabaya":[73],"Sultan":[76],"Hasanuddin":[77],"Makassar":[78],"Data":[79],"dianalisis":[80],"program":[82],"SEM":[83],"AMOS.":[84],"Hasil":[85],"penelitian":[86],"menunjukkan":[88,210],"bahwa:":[89],"berpengaruh":[93,108,136,151,164,181,195,214],"positif":[94,109,124,137,152,165,196,215],"tidak":[96,139,167,184,217],"signifikan":[97,111,126,140,154,168,185,198,218],"Kepuasan":[99,149],"Air.":[104,177,191],"Kualitas":[106,134,179],"AIrlines.":[118],"(3":[119],"mempunyai":[122],"AIrlines":[132],"(5)":[133],"Layanan":[135,180],"Air":[147,204],"(6)":[148],"Air,":[160],"(8)":[161],"(9)":[178],"negatif":[182],"(10)":[192],"Teknologi":[193],"pemasaran":[194],"lion":[203,223],"pelanggan.":[207,227],"Hal":[208],"bahwa":[211],"air":[224]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":11}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2024-10-01T00:00:00"}