{"id":"https://openalex.org/W4402682389","doi":"https://doi.org/10.1051/e3sconf/202457102005","title":"The Influence of Islamic Service Quality, Emotional Attachment, and Religiosity on Satisfaction for Loyalty in the Context of Sharia Banking","display_name":"The Influence of Islamic Service Quality, Emotional Attachment, and Religiosity on Satisfaction for Loyalty in the Context of Sharia Banking","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4402682389","doi":"https://doi.org/10.1051/e3sconf/202457102005"},"language":"en","primary_location":{"id":"doi:10.1051/e3sconf/202457102005","doi":"https://doi.org/10.1051/e3sconf/202457102005","is_oa":true,"landing_page_url":"https://doi.org/10.1051/e3sconf/202457102005","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2024/101/e3sconf_icomse2024_02005.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2024/101/e3sconf_icomse2024_02005.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044364394","display_name":"Indah Fatmawati","orcid":"https://orcid.org/0000-0003-4796-2146","observed_orcids":["https://orcid.org/0000-0003-4796-2146"]},"institutions":[{"id":"https://openalex.org/I226567900","display_name":"Muhammadiyah University of Yogyakarta","ror":"https://ror.org/03anrkt33","country_code":"ID","type":"education","lineage":["https://openalex.org/I226567900"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Indah Fatmawati","raw_affiliation_strings":["Universitas Muhammadiyah Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Yogyakarta","institution_ids":["https://openalex.org/I226567900"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5107436582","display_name":"Anugrah Galang Irianda","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I226567900","display_name":"Muhammadiyah University of Yogyakarta","ror":"https://ror.org/03anrkt33","country_code":"ID","type":"education","lineage":["https://openalex.org/I226567900"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Anugrah Galang Irianda","raw_affiliation_strings":["Universitas Muhammadiyah Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Yogyakarta","institution_ids":["https://openalex.org/I226567900"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5053204823","display_name":"Aldi Abilawa","orcid":"https://orcid.org/0009-0003-7652-9939","observed_orcids":["https://orcid.org/0009-0003-7652-9939"]},"institutions":[{"id":"https://openalex.org/I226567900","display_name":"Muhammadiyah University of Yogyakarta","ror":"https://ror.org/03anrkt33","country_code":"ID","type":"education","lineage":["https://openalex.org/I226567900"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Aldi Abilawa","raw_affiliation_strings":["Universitas Muhammadiyah Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muhammadiyah Yogyakarta","institution_ids":["https://openalex.org/I226567900"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5044364394"],"corresponding_institution_ids":["https://openalex.org/I226567900"],"apc_list":null,"apc_paid":null,"fwci":9.0009,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.98154982,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"571","issue":null,"first_page":"02005","last_page":"02005"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.8823000192642212,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.8823000192642212,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.11379999667406082,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/islamic-service-quality","display_name":"Islamic service quality","score":0.9739999771118164},{"id":"https://openalex.org/keywords/emotional-attachment","display_name":"emotional attachment","score":0.9909999966621399},{"id":"https://openalex.org/keywords/religiosity","display_name":"religiosity","score":0.9940000176429749},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/islamic-banking","display_name":"Islamic banking","score":0.972000002861023},{"id":"https://openalex.org/keywords/mediating-role-of-satisfaction","display_name":"mediating effect of satisfaction","score":0.847000002861023}],"concepts":[{"id":"https://openalex.org/C168702047","wikidata":"https://www.wikidata.org/wiki/Q482752","display_name":"Sharia","level":3,"score":0.8920116424560547},{"id":"https://openalex.org/C2779793952","wikidata":"https://www.wikidata.org/wiki/Q1553701","display_name":"Religiosity","level":2,"score":0.8314946293830872},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7963639497756958},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.7034085988998413},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6739006042480469},{"id":"https://openalex.org/C4445939","wikidata":"https://www.wikidata.org/wiki/Q432","display_name":"Islam","level":2,"score":0.5898921489715576},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5632245540618896},{"id":"https://openalex.org/C2993700298","wikidata":"https://www.wikidata.org/wiki/Q457753","display_name":"Islamic banking","level":3,"score":0.5557519197463989},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43279603123664856},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42863929271698},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42735356092453003},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3392835557460785},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.24295315146446228},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06712609529495239},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1051/e3sconf/202457102005","doi":"https://doi.org/10.1051/e3sconf/202457102005","is_oa":true,"landing_page_url":"https://doi.org/10.1051/e3sconf/202457102005","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2024/101/e3sconf_icomse2024_02005.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:f4964d15d79a4de0af34532dbd10d9f1","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/f4964d15d79a4de0af34532dbd10d9f1","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"E3S Web of Conferences, Vol 571, p 02005 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1051/e3sconf/202457102005","doi":"https://doi.org/10.1051/e3sconf/202457102005","is_oa":true,"landing_page_url":"https://doi.org/10.1051/e3sconf/202457102005","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2024/101/e3sconf_icomse2024_02005.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4402682389.pdf","grobid_xml":"https://content.openalex.org/works/W4402682389.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W1146896268","https://openalex.org/W2013907620","https://openalex.org/W2018888731","https://openalex.org/W2099261462","https://openalex.org/W2506166574","https://openalex.org/W2737617466","https://openalex.org/W2738580640","https://openalex.org/W2944644471","https://openalex.org/W2949025095","https://openalex.org/W2963988301","https://openalex.org/W2989448154","https://openalex.org/W2993285521","https://openalex.org/W3124718461","https://openalex.org/W4293433650","https://openalex.org/W4381461571","https://openalex.org/W4389132555"],"related_works":["https://openalex.org/W2949025095","https://openalex.org/W4387084380","https://openalex.org/W4412667780","https://openalex.org/W7117244347","https://openalex.org/W2992012003","https://openalex.org/W3082505913","https://openalex.org/W7216204053","https://openalex.org/W4379911880","https://openalex.org/W4318826586","https://openalex.org/W2756686634"],"abstract_inverted_index":{"This":[0],"study":[1,29],"aims":[2],"to":[3,30,102,124],"determine":[4],"the":[5,32,89,96,140,144],"influence":[6],"of":[7,38,92,98],"Islamic":[8,66,99,119],"service":[9,67,100,120],"quality,":[10,68],"emotional":[11,69,105,137],"attachment,":[12],"and":[13,18,50,71,76,110,128,142],"religiosity":[14,72,111],"on":[15,95,107,112],"customer":[16,74,82,93,103,108,113,126,141],"satisfaction":[17,75,79,94,127],"loyalty":[19],"in":[20,43,134],"Sharia":[21,41,131],"banking.":[22],"The":[23,59,84],"authors":[24],"conducted":[25],"a":[26,135],"quantitative":[27],"explanatory":[28],"test":[31],"research":[33],"hypotheses.":[34],"Respondents":[35],"are":[36],"customers":[37],"state-":[39],"owned":[40],"bank":[42],"Indonesia.":[44],"Data":[45],"collection":[46],"uses":[47,53],"Google":[48],"Forms,":[49],"sample":[51],"selection":[52],"purposive":[54],"sampling":[55],"involving":[56],"176":[57],"respondents.":[58],"AMOS":[60],"SEM":[61],"data":[62],"analysis":[63,86],"reveals":[64],"that":[65,118],"attachment":[70,106,138],"affect":[73],"loyalty.":[77,83,114],"Customer":[78],"also":[80,87],"affects":[81],"mediating":[85,90],"showed":[88,117],"effect":[91],"relationship":[97],"quality":[101,121],"loyalty,":[104,109,129],"Our":[115],"findings":[116],"is":[122],"essential":[123],"maintaining":[125],"despite":[130],"banks":[132],"engaging":[133],"strong":[136],"with":[139,147],"identifying":[143],"right":[145],"segment":[146],"good":[148],"religiosity.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":5}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-09-21T00:00:00"}