{"id":"https://openalex.org/W4402654088","doi":"https://doi.org/10.30640/digital.v3i1.2202","title":"Pengaruh Kualitas Produk, Harga Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Di Karoseri PT. Adhikarisma Pratama","display_name":"Pengaruh Kualitas Produk, Harga Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Di Karoseri PT. Adhikarisma Pratama","publication_year":2024,"publication_date":"2024-02-05","ids":{"openalex":"https://openalex.org/W4402654088","doi":"https://doi.org/10.30640/digital.v3i1.2202"},"language":"en","primary_location":{"id":"doi:10.30640/digital.v3i1.2202","doi":"https://doi.org/10.30640/digital.v3i1.2202","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30640/digital.v3i1.2202","pdf_url":"https://jurnaluniv45sby.ac.id/index.php/Digital/article/download/2202/1753","source":{"id":"https://openalex.org/S4387285177","display_name":"Digital Bisnis Jurnal Publikasi Ilmu Manajemen dan E-Commerce","issn_l":"2962-0821","issn":["2962-0821","2964-5298"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404674874","host_organization_name":"Universitas 45 Surabaya","host_organization_lineage":["https://openalex.org/P4404674874"],"host_organization_lineage_names":["Universitas 45 Surabaya"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnaluniv45sby.ac.id/index.php/Digital/article/download/2202/1753","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5093916097","display_name":"Ade Siantry","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210093825","display_name":"Universitas Bhayangkara Jakarta Raya","ror":"https://ror.org/00kjhnt51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210093825"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ade Siantry","raw_affiliation_strings":["Universitas Bhayangkara Jakarta Raya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Bhayangkara Jakarta Raya","institution_ids":["https://openalex.org/I4210093825"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042675359","display_name":"Dhian Tyas Untari","orcid":"https://orcid.org/0000-0002-6797-4710","observed_orcids":["https://orcid.org/0000-0002-6797-4710"]},"institutions":[{"id":"https://openalex.org/I4210093825","display_name":"Universitas Bhayangkara Jakarta Raya","ror":"https://ror.org/00kjhnt51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210093825"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dhian Tyas Untari","raw_affiliation_strings":["Universitas Bhayangkara Jakarta Raya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Bhayangkara Jakarta Raya","institution_ids":["https://openalex.org/I4210093825"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101907501","display_name":"Andrian Andrian","orcid":"https://orcid.org/0000-0003-2888-1519","observed_orcids":["https://orcid.org/0000-0003-2888-1519"]},"institutions":[{"id":"https://openalex.org/I4210093825","display_name":"Universitas Bhayangkara Jakarta Raya","ror":"https://ror.org/00kjhnt51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210093825"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Andrian Andrian","raw_affiliation_strings":["Universitas Bhayangkara Jakarta Raya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Bhayangkara Jakarta Raya","institution_ids":["https://openalex.org/I4210093825"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210093825"],"apc_list":null,"apc_paid":null,"fwci":1.7327,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.87085629,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":"3","issue":"1","first_page":"211","last_page":"222"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.053199999034404755,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.8529999852180481},{"id":"https://openalex.org/keywords/price","display_name":"price","score":0.9769999980926514},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":1.0},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.40799999237060547}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.45972272753715515},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3943387567996979}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.30640/digital.v3i1.2202","doi":"https://doi.org/10.30640/digital.v3i1.2202","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30640/digital.v3i1.2202","pdf_url":"https://jurnaluniv45sby.ac.id/index.php/Digital/article/download/2202/1753","source":{"id":"https://openalex.org/S4387285177","display_name":"Digital Bisnis Jurnal Publikasi Ilmu Manajemen dan E-Commerce","issn_l":"2962-0821","issn":["2962-0821","2964-5298"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404674874","host_organization_name":"Universitas 45 Surabaya","host_organization_lineage":["https://openalex.org/P4404674874"],"host_organization_lineage_names":["Universitas 45 Surabaya"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.30640/digital.v3i1.2202","doi":"https://doi.org/10.30640/digital.v3i1.2202","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30640/digital.v3i1.2202","pdf_url":"https://jurnaluniv45sby.ac.id/index.php/Digital/article/download/2202/1753","source":{"id":"https://openalex.org/S4387285177","display_name":"Digital Bisnis Jurnal Publikasi Ilmu Manajemen dan E-Commerce","issn_l":"2962-0821","issn":["2962-0821","2964-5298"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404674874","host_organization_name":"Universitas 45 Surabaya","host_organization_lineage":["https://openalex.org/P4404674874"],"host_organization_lineage_names":["Universitas 45 Surabaya"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4402654088.pdf","grobid_xml":"https://content.openalex.org/works/W4402654088.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W2965302259","https://openalex.org/W3016893902","https://openalex.org/W3210894767","https://openalex.org/W3214791949","https://openalex.org/W4312863486"],"related_works":["https://openalex.org/W3094871158","https://openalex.org/W7070296902","https://openalex.org/W7119023671","https://openalex.org/W4388704349","https://openalex.org/W4412461725","https://openalex.org/W3172439246","https://openalex.org/W3126022244","https://openalex.org/W4291310055","https://openalex.org/W2936931683","https://openalex.org/W4285106764"],"abstract_inverted_index":{"This":[0,22],"research":[1,25,68,75,87],"aims":[2],"to":[3,52],"determine":[4],"the":[5,42,90,112],"influence":[6,110],"of":[7,24,85,92],"product":[8,93],"quality,":[9,94],"price":[10,95],"and":[11,96,100,106],"service":[12,97],"quality":[13,98],"on":[14,111],"customer":[15,113],"loyalty":[16,114],"at":[17],"PT":[18,78],"Karoseri.":[19],"Adhicharism":[20,81],"Pratama.":[21,82],"type":[23],"is":[26,33],"quantitative.":[27],"The":[28,35,46,74,83],"population":[29],"in":[30,48,66],"this":[31,49,67,86],"study":[32,50],"unknown.":[34],"sampling":[36],"technique":[37,57],"uses":[38,69],"Non-Probability":[39],"Sampling":[40],"using":[41],"Saturated":[43],"Sample":[44],"technique.":[45],"sample":[47],"amounted":[51],"61":[53],"respondents.":[54],"Data":[55],"collection":[56],"by":[58],"distributing":[59],"questionnaires":[60],"via":[61],"Google":[62],"Form.":[63],"Hypothesis":[64],"testing":[65],"Multiple":[70],"Linear":[71],"Regression":[72],"analysis.":[73],"subjects":[76],"were":[77],"Karoseri":[79],"consumers.":[80],"results":[84],"show":[88],"that":[89],"variables":[91],"partially":[99],"simultaneously":[101],"have":[102,107],"a":[103,108],"significant":[104],"effect":[105],"positive":[109],"variable.":[115]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-09-20T00:00:00"}
