{"id":"https://openalex.org/W4402024920","doi":"https://doi.org/10.17576/gema-2024-2403-06","title":"Communication in the Workplace: Request Mitigations in Instant Messaging (IM) among Native Malay Speakers","display_name":"Communication in the Workplace: Request Mitigations in Instant Messaging (IM) among Native Malay Speakers","publication_year":2024,"publication_date":"2024-08-28","ids":{"openalex":"https://openalex.org/W4402024920","doi":"https://doi.org/10.17576/gema-2024-2403-06"},"language":"en","primary_location":{"id":"doi:10.17576/gema-2024-2403-06","doi":"https://doi.org/10.17576/gema-2024-2403-06","is_oa":true,"landing_page_url":"http://dx.doi.org/10.17576/gema-2024-2403-06","pdf_url":"http://ejournal.ukm.my/gema/article/download/70643/16179","source":{"id":"https://openalex.org/S2738451673","display_name":"GEMA Online Journal of Language Studies","issn_l":"1675-8021","issn":["1675-8021","2550-2131"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","doaj","norway-1","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321072","host_organization_name":"National University of Malaysia","host_organization_lineage":["https://openalex.org/P4310321072"],"host_organization_lineage_names":["National University of Malaysia"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"GEMA Online\u00ae Journal of Language Studies","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://ejournal.ukm.my/gema/article/download/70643/16179","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011478842","display_name":"Petani Mohd Noor","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I885383172","display_name":"National University of Malaysia","ror":"https://ror.org/00bw8d226","country_code":"MY","type":"education","lineage":["https://openalex.org/I885383172"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Petani Mohd Noor","raw_affiliation_strings":["Universiti Kebangsaan Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Kebangsaan Malaysia","institution_ids":["https://openalex.org/I885383172"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110942073","display_name":"Marlyna Maros","orcid":"https://orcid.org/0000-0001-9338-2850","observed_orcids":["https://orcid.org/0000-0001-9338-2850"]},"institutions":[{"id":"https://openalex.org/I885383172","display_name":"National University of Malaysia","ror":"https://ror.org/00bw8d226","country_code":"MY","type":"education","lineage":["https://openalex.org/I885383172"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Marlyna Maros","raw_affiliation_strings":["Universiti Kebangsaan Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Kebangsaan Malaysia","institution_ids":["https://openalex.org/I885383172"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028573163","display_name":"Kesumawati A. Bakar","orcid":"https://orcid.org/0000-0002-2787-5144","observed_orcids":["https://orcid.org/0000-0002-2787-5144"]},"institutions":[{"id":"https://openalex.org/I885383172","display_name":"National University of Malaysia","ror":"https://ror.org/00bw8d226","country_code":"MY","type":"education","lineage":["https://openalex.org/I885383172"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Kesumawati Abu Bakar","raw_affiliation_strings":["Universiti Kebangsaan Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Kebangsaan Malaysia","institution_ids":["https://openalex.org/I885383172"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026590465","display_name":"Normalis Amzah","orcid":"https://orcid.org/0000-0002-9134-6255","observed_orcids":["https://orcid.org/0000-0002-9134-6255"]},"institutions":[{"id":"https://openalex.org/I885383172","display_name":"National University of Malaysia","ror":"https://ror.org/00bw8d226","country_code":"MY","type":"education","lineage":["https://openalex.org/I885383172"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Normalis Amzah","raw_affiliation_strings":["Universiti Kebangsaan Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Kebangsaan Malaysia","institution_ids":["https://openalex.org/I885383172"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I885383172"],"apc_list":{"value":300,"currency":"USD","value_usd":300},"apc_paid":{"value":300,"currency":"USD","value_usd":300},"fwci":1.6352,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.88178998,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"24","issue":"3","first_page":"93","last_page":"111"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.7523999810218811,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.7523999810218811,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13538","display_name":"Linguistics and Language Analysis","score":0.24320000410079956,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13795","display_name":"Language, Communication, and Linguistic Studies","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/supportive-moves","display_name":"supportive moves","score":0.7289999723434448},{"id":"https://openalex.org/keywords/face-threatening-acts","display_name":"face-threatening acts","score":0.875},{"id":"https://openalex.org/keywords/facework","display_name":"facework","score":0.8920000195503235},{"id":"https://openalex.org/keywords/instant-messaging","display_name":"instant messaging","score":0.7300000190734863},{"id":"https://openalex.org/keywords/workplace-communication","display_name":"workplace communication","score":0.9210000038146973},{"id":"https://openalex.org/keywords/malay-language","display_name":"Malay language","score":0.8090000152587891},{"id":"https://openalex.org/keywords/reason","display_name":"reason","score":0.5379999876022339},{"id":"https://openalex.org/keywords/politeness","display_name":"politeness","score":0.8029999732971191},{"id":"https://openalex.org/keywords/group-discussion","display_name":"group discussion","score":0.7990000247955322}],"concepts":[{"id":"https://openalex.org/C2776938241","wikidata":"https://www.wikidata.org/wiki/Q9237","display_name":"Malay","level":2,"score":0.8687974214553833},{"id":"https://openalex.org/C2985487447","wikidata":"https://www.wikidata.org/wiki/Q58199","display_name":"Instant messaging","level":2,"score":0.826595664024353},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.49292969703674316},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4494289755821228},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4369594156742096},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.3078441023826599},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.1627691686153412},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.17576/gema-2024-2403-06","doi":"https://doi.org/10.17576/gema-2024-2403-06","is_oa":true,"landing_page_url":"http://dx.doi.org/10.17576/gema-2024-2403-06","pdf_url":"http://ejournal.ukm.my/gema/article/download/70643/16179","source":{"id":"https://openalex.org/S2738451673","display_name":"GEMA Online Journal of Language Studies","issn_l":"1675-8021","issn":["1675-8021","2550-2131"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","doaj","norway-1","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321072","host_organization_name":"National University of Malaysia","host_organization_lineage":["https://openalex.org/P4310321072"],"host_organization_lineage_names":["National University of Malaysia"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"GEMA Online\u00ae Journal of Language Studies","raw_type":"journal-article"},{"id":"pmh:oai:generic.eprints.org:24636","doi":null,"is_oa":false,"landing_page_url":"http://journalarticle.ukm.my/24636/1/Gema%20Online_24_3_6.pdf","pdf_url":"http://journalarticle.ukm.my/24636/1/Gema%20Online_24_3_6.pdf","source":{"id":"https://openalex.org/S4306401736","display_name":"UKM Journal Article Repository (Universiti Kebangsaan Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I885383172","host_organization_name":"National University of Malaysia","host_organization_lineage":["https://openalex.org/I885383172"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":{"id":"doi:10.17576/gema-2024-2403-06","doi":"https://doi.org/10.17576/gema-2024-2403-06","is_oa":true,"landing_page_url":"http://dx.doi.org/10.17576/gema-2024-2403-06","pdf_url":"http://ejournal.ukm.my/gema/article/download/70643/16179","source":{"id":"https://openalex.org/S2738451673","display_name":"GEMA Online Journal of Language Studies","issn_l":"1675-8021","issn":["1675-8021","2550-2131"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","doaj","norway-1","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321072","host_organization_name":"National University of Malaysia","host_organization_lineage":["https://openalex.org/P4310321072"],"host_organization_lineage_names":["National University of Malaysia"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"GEMA Online\u00ae Journal of Language Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320322699","display_name":"Universiti Kebangsaan Malaysia","ror":"https://ror.org/00bw8d226"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4402024920.pdf","grobid_xml":"https://content.openalex.org/works/W4402024920.grobid-xml"},"referenced_works_count":28,"referenced_works":["https://openalex.org/W190522196","https://openalex.org/W438196088","https://openalex.org/W600034945","https://openalex.org/W1512938120","https://openalex.org/W1529382942","https://openalex.org/W1638288209","https://openalex.org/W1659701168","https://openalex.org/W1798332755","https://openalex.org/W1975039486","https://openalex.org/W1983469720","https://openalex.org/W2007218792","https://openalex.org/W2009497647","https://openalex.org/W2034903487","https://openalex.org/W2048448979","https://openalex.org/W2084286519","https://openalex.org/W2091556627","https://openalex.org/W2159035740","https://openalex.org/W2266171840","https://openalex.org/W2503507798","https://openalex.org/W2780633066","https://openalex.org/W2903333935","https://openalex.org/W2992889054","https://openalex.org/W3107707764","https://openalex.org/W3127629477","https://openalex.org/W4212995409","https://openalex.org/W4221124905","https://openalex.org/W4379537428","https://openalex.org/W4402024920"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W3079964180","https://openalex.org/W375642441","https://openalex.org/W4253184376","https://openalex.org/W3044024082","https://openalex.org/W2487295014","https://openalex.org/W3206187814","https://openalex.org/W2091194480","https://openalex.org/W4206527837"],"abstract_inverted_index":{"In":[0],"workplace":[1],"communication,":[2],"being":[3,137],"polite":[4],"and":[5,120,123,204,217],"clear":[6],"is":[7,46,171],"essential.":[8],"However,":[9],"achieving":[10],"both":[11],"simultaneously":[12],"can":[13,26],"be":[14],"challenging,":[15],"particularly":[16],"when":[17,184],"dealing":[18],"with":[19,115,135,176,181],"face-threatening":[20],"acts":[21],"like":[22],"making":[23],"requests.":[24,55,144],"Requests":[25],"infringe":[27],"on":[28,58,67,207],"someone\u2019s":[29],"freedom":[30],"of":[31,73,108,164],"action,":[32],"potentially":[33],"leading":[34],"to":[35,53,85,160,173,198,213],"face":[36],"threats,":[37],"necessitating":[38],"facework":[39],"strategies":[40],"for":[41,131,142],"restoration.":[42],"One":[43],"effective":[44,186],"strategy":[45,106],"using":[47,105],"external":[48],"modifications":[49],"or":[50,180],"supportive":[51,75,88,109,133,158,177],"moves":[52,89,110,159,178],"mitigate":[54,161,174],"Unfortunately,":[56],"studies":[57],"requests":[59,175,187,201],"among":[60],"native":[61,92,151,195],"Malay":[62,93,152,196],"speakers":[63,94,153,197],"have":[64],"mainly":[65],"focused":[66],"request":[68,74,87],"cores,":[69],"neglecting":[70],"the":[71,103,138,165,189],"investigation":[72],"moves.":[76],"To":[77],"address":[78],"this":[79],"gap,":[80],"our":[81],"qualitative":[82],"study":[83],"aims":[84],"explore":[86],"used":[90],"by":[91,111],"in":[95,188,210],"instant":[96],"messaging":[97],"(IM)":[98],"group":[99],"communication.":[100],"We":[101],"analysed":[102],"data":[104],"types":[107],"Fukushima":[112],"(1996),":[113],"supplemented":[114],"additional":[116],"categories":[117],"from":[118],"Blum-Kulka":[119],"Olshtain":[121],"(1984)":[122],"Konakahara":[124],"(2011).":[125],"Our":[126,145],"findings":[127],"revealed":[128],"a":[129],"preference":[130],"deferential":[132],"moves,":[134],"grounders":[136,182],"most":[139],"favoured":[140],"type":[141],"mitigating":[143],"research":[146],"highlights":[147],"that":[148],"communicatively":[149],"competent":[150],"often":[154],"use":[155],"reasons":[156],"as":[157],"requests,":[162],"regardless":[163],"requests\u2019":[166],"directness":[167],"levels.":[168],"Hence,":[169],"it":[170],"advisable":[172],"generally":[179],"specifically":[183],"producing":[185],"work":[190],"environment.":[191],"This":[192],"approach":[193],"allows":[194],"present":[199],"their":[200],"clearly,":[202],"politely":[203],"without":[205],"imposing":[206],"others":[208],"which":[209],"return":[211],"helps":[212],"build":[214],"quality":[215],"relationships":[216],"keeps":[218],"them":[219],"productive.":[220]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2025-10-10T00:00:00"}