{"id":"https://openalex.org/W4401725855","doi":"https://doi.org/10.1371/journal.pone.0299253","title":"Mapping evidence on the factors contributing to long waiting times and interventions to reduce waiting times within primary health care facilities in South Africa: A scoping review","display_name":"Mapping evidence on the factors contributing to long waiting times and interventions to reduce waiting times within primary health care facilities in South Africa: A scoping review","publication_year":2024,"publication_date":"2024-08-21","ids":{"openalex":"https://openalex.org/W4401725855","doi":"https://doi.org/10.1371/journal.pone.0299253","pmid":"https://pubmed.ncbi.nlm.nih.gov/39167615","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/11338458"},"language":"en","primary_location":{"id":"doi:10.1371/journal.pone.0299253","doi":"https://doi.org/10.1371/journal.pone.0299253","is_oa":true,"landing_page_url":"https://doi.org/10.1371/journal.pone.0299253","pdf_url":null,"source":{"id":"https://openalex.org/S202381698","display_name":"PLoS ONE","issn_l":"1932-6203","issn":["1932-6203"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","dongbi-c","doyens","erih-plus","jufo-1","ki-jl-1","medline","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315706","host_organization_name":"Public Library of Science","host_organization_lineage":["https://openalex.org/P4310315706"],"host_organization_lineage_names":["Public Library of Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"PLOS ONE","raw_type":"journal-article"},"volume":null,"type":"review","is_traditional":true,"indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1371/journal.pone.0299253","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068289438","display_name":"Ugochinyere Ijeoma Nwagbara","orcid":"https://orcid.org/0000-0003-1771-0570","observed_orcids":["https://orcid.org/0000-0003-1771-0570"]},"institutions":[{"id":"https://openalex.org/I95023434","display_name":"University of KwaZulu-Natal","ror":"https://ror.org/04qzfn040","country_code":"ZA","type":"education","lineage":["https://openalex.org/I95023434"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Ugochinyere I. Nwagbara","raw_affiliation_strings":["Discipline of Public Health Medicine, School of Nursing and Public Health, University of KwaZulu-Natal, Durban, South Africa","Programme of Bio & Research Ethics and Medical Law, Nelson R Mandela School of Medicine & School of Nursing and Public Health, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa"],"raw_orcid":"https://orcid.org/0000-0003-1771-0570","affiliations":[{"raw_affiliation_string":"Discipline of Public Health Medicine, School of Nursing and Public Health, University of KwaZulu-Natal, Durban, South Africa","institution_ids":["https://openalex.org/I95023434"]},{"raw_affiliation_string":"Programme of Bio & Research Ethics and Medical Law, Nelson R Mandela School of Medicine & School of Nursing and Public Health, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa","institution_ids":["https://openalex.org/I95023434"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000370633","display_name":"Khumbulani Welcome Hlongwana","orcid":"https://orcid.org/0000-0002-1777-0402","observed_orcids":["https://orcid.org/0000-0002-1777-0402"]},"institutions":[{"id":"https://openalex.org/I95023434","display_name":"University of KwaZulu-Natal","ror":"https://ror.org/04qzfn040","country_code":"ZA","type":"education","lineage":["https://openalex.org/I95023434"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Khumbulani W. Hlongwana","raw_affiliation_strings":["Cancer & Infectious Diseases Epidemiology Research Unit (CIDERU), College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa","Discipline of Public Health Medicine, School of Nursing and Public Health, University of KwaZulu-Natal, Durban, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cancer & Infectious Diseases Epidemiology Research Unit (CIDERU), College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa","institution_ids":["https://openalex.org/I95023434"]},{"raw_affiliation_string":"Discipline of Public Health Medicine, School of Nursing and Public Health, University of KwaZulu-Natal, Durban, South Africa","institution_ids":["https://openalex.org/I95023434"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050358781","display_name":"Sylvester C. Chima","orcid":"https://orcid.org/0000-0001-7067-6469","observed_orcids":["https://orcid.org/0000-0001-7067-6469"]},"institutions":[{"id":"https://openalex.org/I95023434","display_name":"University of KwaZulu-Natal","ror":"https://ror.org/04qzfn040","country_code":"ZA","type":"education","lineage":["https://openalex.org/I95023434"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Sylvester C. Chima","raw_affiliation_strings":["Programme of Bio & Research Ethics and Medical Law, Nelson R Mandela School of Medicine & School of Nursing and Public Health, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa"],"raw_orcid":"https://orcid.org/0000-0001-7067-6469","affiliations":[{"raw_affiliation_string":"Programme of Bio & Research Ethics and Medical Law, Nelson R Mandela School of Medicine & School of Nursing and Public Health, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa","institution_ids":["https://openalex.org/I95023434"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5068289438"],"corresponding_institution_ids":["https://openalex.org/I95023434"],"apc_list":{"value":2290,"currency":"USD","value_usd":2290},"apc_paid":{"value":2290,"currency":"USD","value_usd":2290},"fwci":1.3688,"has_fulltext":true,"cited_by_count":24,"citation_normalized_percentile":{"value":0.80952381,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":100},"biblio":{"volume":"19","issue":"8","first_page":"e0299253","last_page":"e0299253"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.7979000210762024,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.7979000210762024,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.07349999994039536,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.039400000125169754,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-waiting-time","display_name":"patient waiting time","score":0.9549999833106995},{"id":"https://openalex.org/keywords/primary-care","display_name":"primary care","score":0.9240000247955322},{"id":"https://openalex.org/keywords/outpatient-clinics","display_name":"outpatient clinics","score":0.8989999890327454},{"id":"https://openalex.org/keywords/appointment-booking-system","display_name":"appointment booking system","score":0.8960000276565552},{"id":"https://openalex.org/keywords/patient-flow-management","display_name":"patient flow management","score":0.8690000176429749},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.671999990940094},{"id":"https://openalex.org/keywords/administrative-processes","display_name":"administrative processes","score":0.8109999895095825},{"id":"https://openalex.org/keywords/patient-arrival-patterns","display_name":"patient arrival patterns","score":0.7639999985694885},{"id":"https://openalex.org/keywords/south-africa","display_name":"South Africa","score":0.4490000009536743}],"concepts":[{"id":"https://openalex.org/C2778872837","wikidata":"https://www.wikidata.org/wiki/Q7113614","display_name":"Overcrowding","level":2,"score":0.8296951651573181},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.7616853713989258},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.586925208568573},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5368236899375916},{"id":"https://openalex.org/C109359841","wikidata":"https://www.wikidata.org/wiki/Q728944","display_name":"Inclusion (mineral)","level":2,"score":0.5043548345565796},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.49988722801208496},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.47313064336776733},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.43907877802848816},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3869127631187439},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.383230060338974},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.3673933148384094},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.27593517303466797},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.20174762606620789},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.17339015007019043},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D001071","descriptor_name":"Appointments and Schedules","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006268","descriptor_name":"Health Facilities","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011320","descriptor_name":"Primary Health Care","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013019","descriptor_name":"South Africa","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013997","descriptor_name":"Time Factors","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014850","descriptor_name":"Waiting Lists","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":5,"locations":[{"id":"doi:10.1371/journal.pone.0299253","doi":"https://doi.org/10.1371/journal.pone.0299253","is_oa":true,"landing_page_url":"https://doi.org/10.1371/journal.pone.0299253","pdf_url":null,"source":{"id":"https://openalex.org/S202381698","display_name":"PLoS ONE","issn_l":"1932-6203","issn":["1932-6203"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","dongbi-c","doyens","erih-plus","jufo-1","ki-jl-1","medline","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315706","host_organization_name":"Public Library of Science","host_organization_lineage":["https://openalex.org/P4310315706"],"host_organization_lineage_names":["Public Library of Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"PLOS ONE","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:11338458","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/11338458","pdf_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC11338458/pdf/pone.0299253.pdf","source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"PLoS One","raw_type":"Text"},{"id":"pmid:39167615","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/39167615","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"PloS one","raw_type":"Journal Article"},{"id":"pmh:oai:doaj.org/article:166e62a7f4b74fd88e70ed621ed730f4","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/166e62a7f4b74fd88e70ed621ed730f4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"PLoS ONE, Vol 19, Iss 8, p e0299253 (2024)","raw_type":"article"},{"id":"pmh:oai:doaj.org/article:d99fc028685a4fee81a081eb1e421d97","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/d99fc028685a4fee81a081eb1e421d97","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PLoS ONE, Vol 19, Iss 8 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1371/journal.pone.0299253","doi":"https://doi.org/10.1371/journal.pone.0299253","is_oa":true,"landing_page_url":"https://doi.org/10.1371/journal.pone.0299253","pdf_url":null,"source":{"id":"https://openalex.org/S202381698","display_name":"PLoS ONE","issn_l":"1932-6203","issn":["1932-6203"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","dongbi-c","doyens","erih-plus","jufo-1","ki-jl-1","medline","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315706","host_organization_name":"Public Library of Science","host_organization_lineage":["https://openalex.org/P4310315706"],"host_organization_lineage_names":["Public Library of Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"PLOS ONE","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.9763000011444092,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Systematic Review","id":"https://openalex.org/study-designs/systematic-review"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320322812","display_name":"Inyuvesi Yakwazulu-Natali","ror":"https://ror.org/04qzfn040"},{"id":"https://openalex.org/F6473652654","display_name":"College of Health Sciences, University of KwaZulu-Natal","ror":null}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4401725855.pdf","grobid_xml":"https://content.openalex.org/works/W4401725855.grobid-xml"},"referenced_works_count":35,"referenced_works":["https://openalex.org/W181066609","https://openalex.org/W1493658805","https://openalex.org/W1627798713","https://openalex.org/W1764207560","https://openalex.org/W1778972032","https://openalex.org/W1969499887","https://openalex.org/W1972034573","https://openalex.org/W1988304496","https://openalex.org/W1999162377","https://openalex.org/W2075950485","https://openalex.org/W2091538045","https://openalex.org/W2098995101","https://openalex.org/W2109305774","https://openalex.org/W2126028892","https://openalex.org/W2152485236","https://openalex.org/W2259209108","https://openalex.org/W2304364363","https://openalex.org/W2418894365","https://openalex.org/W2468067224","https://openalex.org/W2746023641","https://openalex.org/W2750176822","https://openalex.org/W2753562126","https://openalex.org/W2757388389","https://openalex.org/W2770113501","https://openalex.org/W2891378911","https://openalex.org/W2897490134","https://openalex.org/W2900627719","https://openalex.org/W2947633495","https://openalex.org/W2954882867","https://openalex.org/W3012625818","https://openalex.org/W3162424200","https://openalex.org/W4253991552","https://openalex.org/W4286007678","https://openalex.org/W4291677181","https://openalex.org/W4292181385"],"related_works":["https://openalex.org/W6925071998","https://openalex.org/W2911426217","https://openalex.org/W4253991552","https://openalex.org/W6958989740","https://openalex.org/W1994011452","https://openalex.org/W2605472059","https://openalex.org/W7056672118","https://openalex.org/W2625799962","https://openalex.org/W4411878199","https://openalex.org/W2997627120"],"abstract_inverted_index":{"BACKGROUND:":[0],"Globally,":[1],"reduction":[2,204,210],"of":[3,12,16,25,45,55,84,142,286],"patient":[4,260,299],"waiting":[5,38,105,172,183,202,208,220,226,244,251],"time":[6,203,209],"has":[7],"been":[8],"identified":[9,167,265],"as":[10,115,282],"one":[11],"the":[13,26,126,143,150,168,234,247,264,284],"major":[14],"characteristics":[15],"a":[17,53,254,274,321],"functional":[18],"health":[19],"system.":[20],"In":[21],"South":[22],"Africa,":[23],"83%":[24],"general":[27],"population":[28],"visiting":[29],"primary":[30,81,112],"healthcare":[31,113,326],"(PHC)":[32],"facilities":[33,114],"must":[34],"contend":[35],"with":[36],"long":[37,219,243],"times,":[39,106,227],"overcrowding,":[40],"staff":[41,194,295],"shortages,":[42],"poor":[43],"quality":[44],"care,":[46],"an":[47,287],"ineffective":[48],"appointment":[49,289],"booking":[50],"system,":[51],"and":[52,76,86,97,111,122,129,174,196,199,206,222,237,256,292,302,305,312,324],"lack":[54],"medication.":[56],"These":[57],"experiences":[58],"may,":[59],"in":[60,161,267],"turn,":[61],"affect":[62],"how":[63],"patients":[64],"view":[65],"service":[66],"quality.":[67],"METHODS:":[68],"This":[69],"scoping":[70,163],"review":[71,87],"was":[72,89],"guided":[73],"by":[74],"Arksey":[75],"O'Malley":[77],"methodological":[78],"framework.":[79],"The":[80],"literature":[82],"search":[83],"peer-reviewed":[85],"articles":[88],"achieved":[90],"through":[91],"PubMed/MEDLINE,":[92],"Google":[93],"Scholar,":[94],"Science":[95],"Direct,":[96],"World":[98],"Health":[99],"Organization":[100],"(WHO)":[101],"library":[102],"databases,":[103],"using":[104,125],"outpatient":[107],"departments,":[108],"factors,":[109,193,195],"interventions,":[110],"keywords.":[116],"Two":[117],"independent":[118],"reviewers":[119],"screened":[120],"abstracts":[121],"full":[123],"articles,":[124],"set":[127],"inclusion":[128,160],"exclusion":[130],"criteria.":[131],"We":[132],"used":[133],"NVIVO\u00ae":[134],"version":[135],"10":[136],"software":[137],"to":[138,171,181,215,218,224,242,276],"facilitate":[139],"thematic":[140],"analysis":[141,189],"results":[144,231],"from":[145],"included":[146],"studies.":[147],"RESULTS:":[148],"From":[149],"initial":[151],"250":[152],"records":[153],"screened,":[154],"nine":[155],"studies":[156],"were":[157,270],"eligible":[158],"for":[159],"this":[162],"review.":[164],"Seven":[165],"papers":[166,176],"factors":[169,216],"contributing":[170,217],"time,":[173],"five":[175],"mentioned":[177],"effective":[178],"interventions":[179,223,266],"implemented":[180],"reduce":[182,225],"times":[184,221,245,252],"within":[185,246],"PHC":[186,248,316],"facilities.":[187,249],"Our":[188,230],"produced":[190],"three":[191],"(patient":[192],"administrative":[197,238,307],"systems)":[198,211],"two":[200],"(manual-based":[201],"systems":[205,239],"electronic-based":[207],"main":[212],"themes":[213],"pertaining":[214],"respectively.":[228],"CONCLUSION:":[229],"revealed":[232],"that":[233],"patients,":[235],"staff,":[236],"all":[240],"contribute":[241],"Patient":[250],"recorded":[253],"wider":[255],"more":[257,322],"evenly":[258],"spread":[259],"arrival":[261],"pattern":[262],"after":[263],"our":[268],"study":[269],"implemented.":[271],"There":[272],"is":[273],"need":[275],"constantly":[277],"strategize":[278],"on":[279,297],"measures":[280],"such":[281],"implementing":[283],"use":[285],"electronic":[288],"scheduling":[290],"system":[291],"database,":[293],"improving":[294],"training":[296],"efficient":[298,323],"flow":[300],"management,":[301],"regularly":[303],"assessing":[304],"optimizing":[306],"processes.":[308],"By":[309],"continuously":[310],"monitoring":[311],"adapting":[313],"these":[314],"strategies,":[315],"facility":[317],"managers":[318],"can":[319],"create":[320],"patient-centered":[325],"experience.":[327]},"counts_by_year":[{"year":2026,"cited_by_count":14},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-08-22T00:00:00"}
