{"id":"https://openalex.org/W4401636293","doi":"https://doi.org/10.1016/j.jretconser.2024.103996","title":"Does outsourcing enhance consumer services and profitability of a dual-channel retailing?","display_name":"Does outsourcing enhance consumer services and profitability of a dual-channel retailing?","publication_year":2024,"publication_date":"2024-08-16","ids":{"openalex":"https://openalex.org/W4401636293","doi":"https://doi.org/10.1016/j.jretconser.2024.103996"},"language":"en","primary_location":{"id":"doi:10.1016/j.jretconser.2024.103996","doi":"https://doi.org/10.1016/j.jretconser.2024.103996","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jretconser.2024.103996","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068681964","display_name":"Biswajit Sarkar","orcid":"https://orcid.org/0000-0002-6583-8416","observed_orcids":["https://orcid.org/0000-0002-6583-8416"]},"institutions":[{"id":"https://openalex.org/I28777354","display_name":"Sejong University","ror":"https://ror.org/00aft1q37","country_code":"KR","type":"education","lineage":["https://openalex.org/I28777354"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Biswajit Sarkar","raw_affiliation_strings":["Department of Hospitality and Tourism Management, Sejong University, 209 Neungdong-ro (Gunja-dong), Gwangjin-gu, Seoul 05006, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Hospitality and Tourism Management, Sejong University, 209 Neungdong-ro (Gunja-dong), Gwangjin-gu, Seoul 05006, South Korea","institution_ids":["https://openalex.org/I28777354"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019844991","display_name":"Bikash Koli Dey","orcid":"https://orcid.org/0000-0001-7984-6858","observed_orcids":["https://orcid.org/0000-0001-7984-6858"]},"institutions":[{"id":"https://openalex.org/I145286018","display_name":"SRM Institute of Science and Technology","ror":"https://ror.org/050113w36","country_code":"IN","type":"education","lineage":["https://openalex.org/I145286018"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Bikash Koli Dey","raw_affiliation_strings":["Department of Mathematics, College of Engineering and Technology, SRM Institute of Science and Technology, Kattankulathur, Tamilnadu 603203, India"],"raw_orcid":"https://orcid.org/0000-0001-7984-6858","affiliations":[{"raw_affiliation_string":"Department of Mathematics, College of Engineering and Technology, SRM Institute of Science and Technology, Kattankulathur, Tamilnadu 603203, India","institution_ids":["https://openalex.org/I145286018"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100997776","display_name":"Jin-Hee Ma","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jin-Hee Ma","raw_affiliation_strings":["Small Enterprise Policy Research Center, Small Enterprise and Market Service (SEMAS), South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Small Enterprise Policy Research Center, Small Enterprise and Market Service (SEMAS), South Korea","institution_ids":[]}]},{"author_position":"middle","author":{"id":null,"display_name":"Mitali Sarkar","orcid":"https://orcid.org/0000-0002-6583-8416","observed_orcids":["https://orcid.org/0000-0002-6583-8416"]},"institutions":[{"id":"https://openalex.org/I28777354","display_name":"Sejong University","ror":"https://ror.org/00aft1q37","country_code":"KR","type":"education","lineage":["https://openalex.org/I28777354"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Mitali Sarkar","raw_affiliation_strings":["Department of Hospitality and Tourism Management, Sejong University, 209 Neungdong-ro (Gunja-dong), Gwangjin-gu, Seoul 05006, South Korea"],"raw_orcid":"https://orcid.org/0000-0002-6583-8416","affiliations":[{"raw_affiliation_string":"Department of Hospitality and Tourism Management, Sejong University, 209 Neungdong-ro (Gunja-dong), Gwangjin-gu, Seoul 05006, South Korea","institution_ids":["https://openalex.org/I28777354"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012898475","display_name":"Rekha Guchhait","orcid":"https://orcid.org/0000-0002-6839-3360","observed_orcids":["https://orcid.org/0000-0002-6839-3360"]},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]},{"id":"https://openalex.org/I85461943","display_name":"Saveetha University","ror":"https://ror.org/0034me914","country_code":"IN","type":"education","lineage":["https://openalex.org/I85461943"]}],"countries":["IN","KR"],"is_corresponding":false,"raw_author_name":"Rekha Guchhait","raw_affiliation_strings":["Center for Global Health Research, Saveetha Medical College, Saveetha Institute of Medical and Technical Sciences, Saveetha University, Chennai, Tamil Nadu 600077, India","Department of Industrial Engineering, Yonsei University, 50 Yonsei-ro, Sinchon-dong, Seodaemun-gu, Seoul 03722, South Korea"],"raw_orcid":"https://orcid.org/0000-0002-6839-3360","affiliations":[{"raw_affiliation_string":"Center for Global Health Research, Saveetha Medical College, Saveetha Institute of Medical and Technical Sciences, Saveetha University, Chennai, Tamil Nadu 600077, India","institution_ids":["https://openalex.org/I85461943"]},{"raw_affiliation_string":"Department of Industrial Engineering, Yonsei University, 50 Yonsei-ro, Sinchon-dong, Seodaemun-gu, Seoul 03722, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004863247","display_name":"Young\u2010Hyo Ahn","orcid":"https://orcid.org/0000-0001-5196-473X","observed_orcids":["https://orcid.org/0000-0001-5196-473X"]},"institutions":[{"id":"https://openalex.org/I146429904","display_name":"Incheon National University","ror":"https://ror.org/02xf7p935","country_code":"KR","type":"education","lineage":["https://openalex.org/I146429904"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Young-Hyo Ahn","raw_affiliation_strings":["Division of International Trade, Institute of Digital Economy, Incheon National University, 119 Academy-ro, Yeonsu-gu, Incheon 22012, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Division of International Trade, Institute of Digital Economy, Incheon National University, 119 Academy-ro, Yeonsu-gu, Incheon 22012, South Korea","institution_ids":["https://openalex.org/I146429904"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5004863247"],"corresponding_institution_ids":["https://openalex.org/I146429904"],"apc_list":{"value":3800,"currency":"USD","value_usd":3800},"apc_paid":null,"fwci":5.8573,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.96836761,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"81","issue":null,"first_page":"103996","last_page":"103996"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dual-channel-retailing","display_name":"dual-channel retailing","score":0.9940000176429749},{"id":"https://openalex.org/keywords/outsourcing","display_name":"outsourcing","score":0.8420000076293945},{"id":"https://openalex.org/keywords/imperfect-production-process","display_name":"imperfect production","score":0.7620000243186951},{"id":"https://openalex.org/keywords/defective-items","display_name":"defective products","score":0.7879999876022339},{"id":"https://openalex.org/keywords/green-investment","display_name":"green investment","score":0.6930000185966492},{"id":"https://openalex.org/keywords/carbon-emission-reduction","display_name":"carbon emission reduction","score":0.8640000224113464},{"id":"https://openalex.org/keywords/flexible-manufacturing-systems","display_name":"flexible manufacturing systems","score":0.7239999771118164},{"id":"https://openalex.org/keywords/channel-coordination","display_name":"channel coordination","score":0.8399999737739563},{"id":"https://openalex.org/keywords/pricing-strategy","display_name":"pricing strategy","score":0.7770000100135803},{"id":"https://openalex.org/keywords/channel-allocation","display_name":"channel assignment","score":0.5730000138282776},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.4569999873638153},{"id":"https://openalex.org/keywords/sustainable-supply-chain","display_name":"supply chain sustainability","score":0.6510000228881836}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.822791576385498},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.8057577610015869},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.7108467221260071},{"id":"https://openalex.org/C2780980858","wikidata":"https://www.wikidata.org/wiki/Q110022","display_name":"Dual (grammatical number)","level":2,"score":0.7061641216278076},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.4937637746334076},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46245598793029785},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.3342479169368744},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.32774460315704346},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1675863265991211},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10488283634185791},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07396158576011658},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jretconser.2024.103996","doi":"https://doi.org/10.1016/j.jretconser.2024.103996","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jretconser.2024.103996","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002923","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0969698924002923","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":1.0,"display_name":"Responsible consumption and production","id":"https://metadata.un.org/sdg/12"},{"score":0.685699999332428,"display_name":"Climate action","id":"https://metadata.un.org/sdg/13"},{"score":0.6773999929428101,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":61,"referenced_works":["https://openalex.org/W2960599306","https://openalex.org/W2992666198","https://openalex.org/W3004054534","https://openalex.org/W3006395235","https://openalex.org/W3033730251","https://openalex.org/W3038156993","https://openalex.org/W3083521382","https://openalex.org/W3084318734","https://openalex.org/W3085821063","https://openalex.org/W3120904359","https://openalex.org/W3121769293","https://openalex.org/W3133695492","https://openalex.org/W3173796186","https://openalex.org/W3174999117","https://openalex.org/W3205486836","https://openalex.org/W3217707451","https://openalex.org/W4200018534","https://openalex.org/W4200135115","https://openalex.org/W4200185303","https://openalex.org/W4200492900","https://openalex.org/W4205370856","https://openalex.org/W4206930418","https://openalex.org/W4213108950","https://openalex.org/W4224278270","https://openalex.org/W4224488480","https://openalex.org/W4281957253","https://openalex.org/W4285134648","https://openalex.org/W4293215310","https://openalex.org/W4308323215","https://openalex.org/W4308344397","https://openalex.org/W4310816282","https://openalex.org/W4310816557","https://openalex.org/W4313594115","https://openalex.org/W4320186809","https://openalex.org/W4322505026","https://openalex.org/W4327977371","https://openalex.org/W4366608268","https://openalex.org/W4372330015","https://openalex.org/W4382751385","https://openalex.org/W4382934627","https://openalex.org/W4385503336","https://openalex.org/W4386281629","https://openalex.org/W4387686515","https://openalex.org/W4387721140","https://openalex.org/W4389219106","https://openalex.org/W4389383685","https://openalex.org/W4390495519","https://openalex.org/W4390651283","https://openalex.org/W4390870508","https://openalex.org/W4391066257","https://openalex.org/W4391206113","https://openalex.org/W4391451183","https://openalex.org/W4391508767","https://openalex.org/W4392095825","https://openalex.org/W4393062547","https://openalex.org/W4393123714","https://openalex.org/W4393238009","https://openalex.org/W4393374466","https://openalex.org/W4394904138","https://openalex.org/W4398231691","https://openalex.org/W4400031417"],"related_works":["https://openalex.org/W4410131268","https://openalex.org/W3161608914","https://openalex.org/W4385503336","https://openalex.org/W7213758123","https://openalex.org/W7137662584","https://openalex.org/W4312590327","https://openalex.org/W4390245255","https://openalex.org/W7155680935","https://openalex.org/W7169610885","https://openalex.org/W4301373805"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":12},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":6}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-08-17T00:00:00"}
