{"id":"https://openalex.org/W4401400752","doi":"https://doi.org/10.1007/978-3-031-62213-7_8","title":"The Impact of the Coronavirus Pandemic on SMEs in Term of Customer Centricity in Slovakia and Hungary","display_name":"The Impact of the Coronavirus Pandemic on SMEs in Term of Customer Centricity in Slovakia and Hungary","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4401400752","doi":"https://doi.org/10.1007/978-3-031-62213-7_8"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-62213-7_8","doi":"https://doi.org/10.1007/978-3-031-62213-7_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-62213-7_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210216571","display_name":"Lecture notes on data engineering and communications technologies","issn_l":"2367-4520","issn":["2367-4520","2367-4512"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes on Data Engineering and Communications Technologies","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4401384710","display_name":"Data-Centric Business and Applications"},"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085988394","display_name":"Enik\u0151 Korcsm\u00e1ros","orcid":"https://orcid.org/0000-0002-2026-8712","observed_orcids":["https://orcid.org/0000-0002-2026-8712"]},"institutions":[{"id":"https://openalex.org/I216306336","display_name":"J. Selye University","ror":"https://ror.org/00zevd106","country_code":"SK","type":"education","lineage":["https://openalex.org/I216306336"]}],"countries":["SK"],"is_corresponding":false,"raw_author_name":"Enik\u0151 Korcsm\u00e1ros","raw_affiliation_strings":["Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia","institution_ids":["https://openalex.org/I216306336"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023184401","display_name":"Erika Seres Husz\u00e1rik","orcid":"https://orcid.org/0000-0002-6842-1579","observed_orcids":["https://orcid.org/0000-0002-6842-1579"]},"institutions":[{"id":"https://openalex.org/I216306336","display_name":"J. Selye University","ror":"https://ror.org/00zevd106","country_code":"SK","type":"education","lineage":["https://openalex.org/I216306336"]}],"countries":["SK"],"is_corresponding":false,"raw_author_name":"Erika Seres Husz\u00e1rik","raw_affiliation_strings":["Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia","institution_ids":["https://openalex.org/I216306336"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039601790","display_name":"Silvia T\u00f3bi\u00e1s Kos\u00e1r","orcid":"https://orcid.org/0009-0005-8772-6836","observed_orcids":["https://orcid.org/0009-0005-8772-6836"]},"institutions":[{"id":"https://openalex.org/I216306336","display_name":"J. Selye University","ror":"https://ror.org/00zevd106","country_code":"SK","type":"education","lineage":["https://openalex.org/I216306336"]}],"countries":["SK"],"is_corresponding":false,"raw_author_name":"Silvia T\u00f3bi\u00e1s Kos\u00e1r","raw_affiliation_strings":["Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia","institution_ids":["https://openalex.org/I216306336"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070884068","display_name":"Ladislav Mura","orcid":"https://orcid.org/0000-0002-2453-8740","observed_orcids":["https://orcid.org/0000-0002-2453-8740"]},"institutions":[{"id":"https://openalex.org/I64935225","display_name":"Bratislava University of Economics and Business","ror":"https://ror.org/0310h1546","country_code":"SK","type":"education","lineage":["https://openalex.org/I64935225"]}],"countries":["SK"],"is_corresponding":true,"raw_author_name":"Ladislav Mura","raw_affiliation_strings":["Faculty of Commerce, University of Economics in Bratislava, Dolnozemsk\u00e1 cesta 1, 852 35, Bratislava, Slovakia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Commerce, University of Economics in Bratislava, Dolnozemsk\u00e1 cesta 1, 852 35, Bratislava, Slovakia","institution_ids":["https://openalex.org/I64935225"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075625965","display_name":"Bence Csinger","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I216306336","display_name":"J. Selye University","ror":"https://ror.org/00zevd106","country_code":"SK","type":"education","lineage":["https://openalex.org/I216306336"]}],"countries":["SK"],"is_corresponding":false,"raw_author_name":"Bence Csinger","raw_affiliation_strings":["Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Informatics, J. Selye University, Bratislavsk\u00e1 Cesta 3322, 945 01, Kom\u00e1rno, Slovakia","institution_ids":["https://openalex.org/I216306336"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5070884068"],"corresponding_institution_ids":["https://openalex.org/I64935225"],"apc_list":null,"apc_paid":null,"fwci":4.1621,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.92283405,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"163","last_page":"180"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.7505000233650208,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.7505000233650208,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.22300000488758087,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.008799999952316284,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9890000224113464},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9860000014305115},{"id":"https://openalex.org/keywords/customer-centricity","display_name":"customer-centricity","score":0.9990000128746033},{"id":"https://openalex.org/keywords/repeat-purchase","display_name":"repeat purchase","score":0.9649999737739563},{"id":"https://openalex.org/keywords/consumer-buying-behavior","display_name":"consumer buying behavior","score":0.7770000100135803},{"id":"https://openalex.org/keywords/marketing-tools","display_name":"marketing tools","score":0.671999990940094},{"id":"https://openalex.org/keywords/slovakia","display_name":"Slovakia","score":0.7820000052452087},{"id":"https://openalex.org/keywords/hungary","display_name":"Hungary","score":1.0}],"concepts":[{"id":"https://openalex.org/C61797465","wikidata":"https://www.wikidata.org/wiki/Q1188986","display_name":"Term (time)","level":2,"score":0.69059818983078},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.6730237603187561},{"id":"https://openalex.org/C2777648638","wikidata":"https://www.wikidata.org/wiki/Q57751738","display_name":"Coronavirus","level":5,"score":0.5860324501991272},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4902239441871643},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.3790375888347626},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.13944879174232483},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.08129361271858215},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-62213-7_8","doi":"https://doi.org/10.1007/978-3-031-62213-7_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-62213-7_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210216571","display_name":"Lecture notes on data engineering and communications technologies","issn_l":"2367-4520","issn":["2367-4520","2367-4512"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes on Data Engineering and Communications Technologies","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1995912687","https://openalex.org/W2062546136","https://openalex.org/W2173879362","https://openalex.org/W2467260014","https://openalex.org/W2896654796","https://openalex.org/W2911957391","https://openalex.org/W2952713350","https://openalex.org/W2974117483","https://openalex.org/W3108364789","https://openalex.org/W3116851055","https://openalex.org/W3158774897","https://openalex.org/W3191143709","https://openalex.org/W3204493158","https://openalex.org/W4200297165","https://openalex.org/W4205319283","https://openalex.org/W4210501910","https://openalex.org/W4280640588","https://openalex.org/W4285807058","https://openalex.org/W4288048082"],"related_works":["https://openalex.org/W4382985877","https://openalex.org/W7128398642","https://openalex.org/W7052178206","https://openalex.org/W4285815235","https://openalex.org/W3199317699","https://openalex.org/W4402577138","https://openalex.org/W4221101747","https://openalex.org/W4292826532","https://openalex.org/W4319211438","https://openalex.org/W4285297453"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2024-08-08T00:00:00"}