{"id":"https://openalex.org/W4401032002","doi":"https://doi.org/10.1080/15332969.2024.2376806","title":"Do Underlying Physical Specifications of a Servicescape Matter? The Case of the Cruise Industry","display_name":"Do Underlying Physical Specifications of a Servicescape Matter? The Case of the Cruise Industry","publication_year":2024,"publication_date":"2024-07-02","ids":{"openalex":"https://openalex.org/W4401032002","doi":"https://doi.org/10.1080/15332969.2024.2376806"},"language":"en","primary_location":{"id":"doi:10.1080/15332969.2024.2376806","doi":"https://doi.org/10.1080/15332969.2024.2376806","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1080/15332969.2024.2376806","pdf_url":null,"source":{"id":"https://openalex.org/S61474858","display_name":"Services Marketing Quarterly","issn_l":"1533-2969","issn":["1533-2969","1533-2977"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Services Marketing Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067053287","display_name":"Amita Bhadauria","orcid":"https://orcid.org/0000-0001-6941-0639","observed_orcids":["https://orcid.org/0000-0001-6941-0639"]},"institutions":[{"id":"https://openalex.org/I117015748","display_name":"Purdue University Northwest","ror":"https://ror.org/04keq6987","country_code":"US","type":"education","lineage":["https://openalex.org/I117015748"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Amita Bhadauria","raw_affiliation_strings":["College of Business, Purdue University Northwest, Hammond, Indiana, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business, Purdue University Northwest, Hammond, Indiana, USA","institution_ids":["https://openalex.org/I117015748"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Amit Bhatnagar","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I43579087","display_name":"University of Wisconsin\u2013Milwaukee","ror":"https://ror.org/031q21x57","country_code":"US","type":"education","lineage":["https://openalex.org/I43579087"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Amit Bhatnagar","raw_affiliation_strings":["Lubar School of Business, University of Wisconsin, Milwaukee, Wisconsin, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lubar School of Business, University of Wisconsin, Milwaukee, Wisconsin, USA","institution_ids":["https://openalex.org/I43579087"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033559842","display_name":"Sanjoy Ghose","orcid":"https://orcid.org/0000-0003-4940-7277","observed_orcids":["https://orcid.org/0000-0003-4940-7277"]},"institutions":[{"id":"https://openalex.org/I43579087","display_name":"University of Wisconsin\u2013Milwaukee","ror":"https://ror.org/031q21x57","country_code":"US","type":"education","lineage":["https://openalex.org/I43579087"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sanjoy Ghose","raw_affiliation_strings":["Lubar School of Business, University of Wisconsin, Milwaukee, Wisconsin, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lubar School of Business, University of Wisconsin, Milwaukee, Wisconsin, USA","institution_ids":["https://openalex.org/I43579087"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5067053287"],"corresponding_institution_ids":["https://openalex.org/I117015748"],"apc_list":null,"apc_paid":null,"fwci":0.9369,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.74076791,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"45","issue":"3","first_page":"319","last_page":"341"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13562","display_name":"Cruise Tourism Development and Management","score":0.6987000107765198,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13562","display_name":"Cruise Tourism Development and Management","score":0.6987000107765198,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.16820000112056732,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.10989999771118164,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servicescape","display_name":"servicescape","score":0.9580000042915344},{"id":"https://openalex.org/keywords/cruise-industry","display_name":"cruise industry","score":0.9309999942779541},{"id":"https://openalex.org/keywords/passenger-satisfaction","display_name":"passenger satisfaction","score":0.8140000104904175},{"id":"https://openalex.org/keywords/ship-stability","display_name":"ship stability","score":0.6100000143051147},{"id":"https://openalex.org/keywords/ship-age","display_name":"ship age","score":0.6019999980926514},{"id":"https://openalex.org/keywords/crowding","display_name":"crowding","score":0.6359999775886536},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.6140000224113464},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.6899999976158142}],"concepts":[{"id":"https://openalex.org/C2776115432","wikidata":"https://www.wikidata.org/wiki/Q7455855","display_name":"Servicescape","level":3,"score":0.9937498569488525},{"id":"https://openalex.org/C2778821358","wikidata":"https://www.wikidata.org/wiki/Q2063640","display_name":"Cruise","level":2,"score":0.9012826085090637},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.660344123840332},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.62872713804245},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5343344211578369},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20606449246406555},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.07730963826179504},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/15332969.2024.2376806","doi":"https://doi.org/10.1080/15332969.2024.2376806","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1080/15332969.2024.2376806","pdf_url":null,"source":{"id":"https://openalex.org/S61474858","display_name":"Services Marketing Quarterly","issn_l":"1533-2969","issn":["1533-2969","1533-2977"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Services Marketing Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1601874572","https://openalex.org/W1965267758","https://openalex.org/W1966212996","https://openalex.org/W1968046163","https://openalex.org/W1974926924","https://openalex.org/W1983538733","https://openalex.org/W1985924339","https://openalex.org/W1987394352","https://openalex.org/W1998371505","https://openalex.org/W2024543767","https://openalex.org/W2038125955","https://openalex.org/W2048168224","https://openalex.org/W2048711090","https://openalex.org/W2052866425","https://openalex.org/W2056903341","https://openalex.org/W2069474742","https://openalex.org/W2106258587","https://openalex.org/W2111880064","https://openalex.org/W2145009679","https://openalex.org/W2167928518","https://openalex.org/W2405195825","https://openalex.org/W2489272953","https://openalex.org/W2533199686","https://openalex.org/W2561880250","https://openalex.org/W2751923902","https://openalex.org/W2784766459","https://openalex.org/W2805919635","https://openalex.org/W2913206867","https://openalex.org/W2921599582","https://openalex.org/W2935278019","https://openalex.org/W2994383145","https://openalex.org/W3015409196","https://openalex.org/W3122896559","https://openalex.org/W3209117093","https://openalex.org/W4229038342","https://openalex.org/W4381835676","https://openalex.org/W6638296777"],"related_works":["https://openalex.org/W4396956767","https://openalex.org/W2600342710","https://openalex.org/W4390621895","https://openalex.org/W1993991875","https://openalex.org/W2266980398","https://openalex.org/W3158798046","https://openalex.org/W2255786813","https://openalex.org/W2052414956","https://openalex.org/W4386606496","https://openalex.org/W2034896723"],"abstract_inverted_index":{"Understanding":[0],"customer":[1,78,112],"satisfaction":[2,44],"in":[3],"the":[4,21,38,46,88,91],"cruise":[5,47,92],"industry":[6,93,103],"has":[7],"mainly":[8],"focused":[9],"on":[10,42,90],"intangible":[11],"attributes":[12],"like":[13],"dining":[14],"and":[15,33,55,80,94,109],"spa":[16],"experiences.":[17],"This":[18],"study":[19,98],"explores":[20],"impact":[22,39],"of":[23,40,111],"cruise-ship":[24],"servicescape,":[25],"shaped":[26],"by":[27],"physical":[28],"characteristics":[29],"such":[30],"as":[31],"size":[32],"width.":[34],"Our":[35],"research":[36,89],"confirms":[37],"servicescape":[41,65,95],"passenger":[43],"within":[45],"industry.":[48],"Specifically,":[49],"passengers":[50],"typically":[51],"prefer":[52],"newer,":[53],"stable,":[54],"less":[56],"crowded":[57],"ships.":[58],"We":[59],"advocate":[60],"for":[61,67,102],"greater":[62],"attention":[63],"to":[64,85,87,105],"design":[66],"a":[68],"distinct,":[69],"sustainable":[70],"competitive":[71],"advantage.":[72],"Recognizing":[73],"its":[74],"significance":[75],"can":[76],"enhance":[77,106],"experiences":[79],"market":[81],"positioning.":[82],"In":[83],"addition":[84],"contributing":[86],"literature,":[96],"this":[97],"provides":[99],"valuable":[100],"insights":[101],"stakeholders":[104],"their":[107],"understanding":[108],"management":[110],"satisfaction.":[113]},"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2024-07-27T00:00:00"}