{"id":"https://openalex.org/W4400976709","doi":"https://doi.org/10.1109/accai61061.2024.10602261","title":"Retracted: AI-Driven Chatbots for E-Commerce Customer Support","display_name":"Retracted: AI-Driven Chatbots for E-Commerce Customer Support","publication_year":2024,"publication_date":"2024-05-01","ids":{"openalex":"https://openalex.org/W4400976709","doi":"https://doi.org/10.1109/accai61061.2024.10602261"},"language":"en","primary_location":{"id":"doi:10.1109/accai61061.2024.10602261","doi":"https://doi.org/10.1109/accai61061.2024.10602261","is_oa":false,"landing_page_url":"https://doi.org/10.1109/accai61061.2024.10602261","pdf_url":null,"source":{"id":"https://openalex.org/S4363608055","display_name":"International Conference on Advances in Computing, Communication and Applied Informatics (ACCAI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 International Conference on Advances in Computing, Communication and Applied Informatics (ACCAI)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"K.V.S. Prasad","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405272215","display_name":"GMR Institute of Technology","ror":"https://ror.org/03rxvm679","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405272215"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"K.V.S. Prasad","raw_affiliation_strings":["GMR Institute of Technology, GMR Nagar, Rajam","GMR Institute of Technology, GMR Nagar, Rajam,Dept: Basic Sciences and Humanities,Vizianagaram District,Andhra Pradesh,India,532 127"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"GMR Institute of Technology, GMR Nagar, Rajam","institution_ids":["https://openalex.org/I4405272215"]},{"raw_affiliation_string":"GMR Institute of Technology, GMR Nagar, Rajam,Dept: Basic Sciences and Humanities,Vizianagaram District,Andhra Pradesh,India,532 127","institution_ids":["https://openalex.org/I4405272215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053429951","display_name":"Linus A. Xavier","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Linus A Xavier","raw_affiliation_strings":["Product Head at Subex","Product Head at Subex,London,UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Product Head at Subex","institution_ids":[]},{"raw_affiliation_string":"Product Head at Subex,London,UK","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008331653","display_name":"Shubha Jain","orcid":"https://orcid.org/0000-0003-4413-4708","observed_orcids":["https://orcid.org/0000-0003-4413-4708"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shubha Jain","raw_affiliation_strings":["Axis Institute of Technology and Management","Axis Institute of Technology and Management,Kanpur"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Axis Institute of Technology and Management","institution_ids":[]},{"raw_affiliation_string":"Axis Institute of Technology and Management,Kanpur","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5119490143","display_name":"Raju Subba","orcid":"https://orcid.org/0000-0002-6124-7299","observed_orcids":["https://orcid.org/0000-0002-6124-7299"]},"institutions":[{"id":"https://openalex.org/I4405278300","display_name":"Pandit Deendayal Upadhyaya Adarsha Mahavidyalaya","ror":"https://ror.org/05n1rcs24","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405278300"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Raju Subba","raw_affiliation_strings":["Pandit Deendayal Upadhaya Adarsha MahavidyalayaTulungia","Pandit Deendayal Upadhaya Adarsha MahavidyalayaTulungia,Department of Management,Bongaigon,Assam,783383"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pandit Deendayal Upadhaya Adarsha MahavidyalayaTulungia","institution_ids":["https://openalex.org/I4405278300"]},{"raw_affiliation_string":"Pandit Deendayal Upadhaya Adarsha MahavidyalayaTulungia,Department of Management,Bongaigon,Assam,783383","institution_ids":["https://openalex.org/I4405278300"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010937845","display_name":"Sachin Mittal","orcid":"https://orcid.org/0000-0003-0401-8884","observed_orcids":["https://orcid.org/0000-0003-0401-8884"]},"institutions":[{"id":"https://openalex.org/I74319210","display_name":"Chitkara University","ror":"https://ror.org/057d6z539","country_code":"IN","type":"education","lineage":["https://openalex.org/I74319210"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sachin Mittal","raw_affiliation_strings":["Chitkara University Institute of Engineering and Technology Chitkara University","Chitkara University Institute of Engineering and Technology Chitkara University,Centre for Interdisciplinary Research in Business and Technology,Punjab,India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chitkara University Institute of Engineering and Technology Chitkara University","institution_ids":["https://openalex.org/I74319210"]},{"raw_affiliation_string":"Chitkara University Institute of Engineering and Technology Chitkara University,Centre for Interdisciplinary Research in Business and Technology,Punjab,India","institution_ids":["https://openalex.org/I74319210"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055893142","display_name":"Nilesh Anute","orcid":"https://orcid.org/0000-0001-6599-813X","observed_orcids":["https://orcid.org/0000-0001-6599-813X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nilesh Anute","raw_affiliation_strings":["ASM\u2019S Institute of Business Management and Research","ASM\u2019S Institute of Business Management and Research,Pune"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ASM\u2019S Institute of Business Management and Research","institution_ids":[]},{"raw_affiliation_string":"ASM\u2019S Institute of Business Management and Research,Pune","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":10.7534,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.98732631,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":true,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-commerce-customer-support","display_name":"e-commerce customer support","score":0.9330000281333923},{"id":"https://openalex.org/keywords/virtual-assistants","display_name":"virtual assistants","score":0.7839999794960022},{"id":"https://openalex.org/keywords/online-shopping-experience","display_name":"online shopping experience","score":0.7519999742507935},{"id":"https://openalex.org/keywords/item-recommendation","display_name":"product recommendation","score":0.6420000195503235},{"id":"https://openalex.org/keywords/order-processing","display_name":"order processing","score":0.6819999814033508},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8930000066757202},{"id":"https://openalex.org/keywords/conversion-rate","display_name":"conversion rate","score":0.8569999933242798}],"concepts":[{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.639443039894104},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5958676338195801},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3364788293838501}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/accai61061.2024.10602261","doi":"https://doi.org/10.1109/accai61061.2024.10602261","is_oa":false,"landing_page_url":"https://doi.org/10.1109/accai61061.2024.10602261","pdf_url":null,"source":{"id":"https://openalex.org/S4363608055","display_name":"International Conference on Advances in Computing, Communication and Applied Informatics (ACCAI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 International Conference on Advances in Computing, Communication and Applied Informatics (ACCAI)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W2792013505","https://openalex.org/W3017678792","https://openalex.org/W3021543839","https://openalex.org/W3177240742","https://openalex.org/W4224069960","https://openalex.org/W4225161021","https://openalex.org/W4241673310","https://openalex.org/W4281743741","https://openalex.org/W4312090390","https://openalex.org/W4393903600"],"related_works":["https://openalex.org/W7125918915","https://openalex.org/W4408742120","https://openalex.org/W7217916723","https://openalex.org/W4408925417","https://openalex.org/W4411175677","https://openalex.org/W7117868777","https://openalex.org/W7135203893","https://openalex.org/W4406272427","https://openalex.org/W7162671703","https://openalex.org/W4394648148"],"abstract_inverted_index":{"The":[0],"use":[1],"of":[2,17,111,117],"chatbots":[3,99],"driven":[4],"by":[5,45],"artificial":[6],"intelligence":[7],"has":[8],"become":[9,32],"an":[10,115],"important":[11],"development":[12],"in":[13,81,107,114,129],"the":[14,42,109],"ever-changing":[15],"world":[16],"online":[18],"business.":[19],"With":[20],"their":[21],"capacity":[22],"to":[23,61,91,102,127],"provide":[24],"24/7":[25],"help,":[26],"these":[27],"high-tech":[28],"virtual":[29],"assistants":[30],"have":[31],"more":[33],"popular":[34],"among":[35],"consumers":[36],"and":[37,56,67,75,79,87,95,120],"companies":[38,126],"alike.":[39],"Chatbots":[40],"improve":[41],"shopping":[43],"experience":[44],"answering":[46],"commonly":[47],"asked":[48],"questions,":[49],"suggesting":[50],"products":[51],"based":[52],"on":[53],"individual":[54],"preferences,":[55],"allowing":[57,125],"for":[58,122],"frictionless":[59],"purchases":[60],"be":[62],"made.":[63],"Both":[64],"client":[65],"happiness":[66],"conversion":[68],"rates":[69],"benefit":[70],"from":[71],"this":[72],"improved":[73],"availability":[74],"response.":[76],"Chatbots\u2019":[77],"efficiency":[78],"accuracy":[80],"fields":[82],"such":[83],"as":[84],"customer":[85],"service":[86],"order":[88],"processing":[89],"lead":[90],"less":[92],"wasted":[93],"time":[94],"money.":[96],"Therefore,":[97],"AI-driven":[98],"are":[100],"set":[101],"play":[103],"a":[104,130],"pivotal":[105],"part":[106],"molding":[108],"future":[110],"e-commerce,":[112],"ushering":[113],"era":[116],"unsurpassed":[118],"ease":[119],"delight":[121],"customers":[123],"while":[124],"prosper":[128],"highly":[131],"competitive":[132],"market.":[133]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2024-07-26T00:00:00"}