{"id":"https://openalex.org/W4400964907","doi":"https://doi.org/10.36594/jtec/fv588f94","title":"Pengaruh Disiplin, Kompetensi Dan Kinerja Karyawan Terhadap Kepuasan Pelanggan PT.Bank Perkreditan Rakyat Shinta Daya Yogyakarta","display_name":"Pengaruh Disiplin, Kompetensi Dan Kinerja Karyawan Terhadap Kepuasan Pelanggan PT.Bank Perkreditan Rakyat Shinta Daya Yogyakarta","publication_year":2024,"publication_date":"2024-07-23","ids":{"openalex":"https://openalex.org/W4400964907","doi":"https://doi.org/10.36594/jtec/fv588f94"},"language":"en","primary_location":{"id":"doi:10.36594/jtec/fv588f94","doi":"https://doi.org/10.36594/jtec/fv588f94","is_oa":true,"landing_page_url":"http://dx.doi.org/10.36594/jtec/fv588f94","pdf_url":"https://jurnal.stieparapi.ac.id/index.php/jtec/article/download/131/159","source":{"id":"https://openalex.org/S4210228189","display_name":"Journal of Tourism and Economic","issn_l":"2622-495X","issn":["2622-495X","2622-4631"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405274565","host_organization_name":"STIE Pariwisata API Yogyakarta","host_organization_lineage":["https://openalex.org/I4405274565"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism and Economic","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.stieparapi.ac.id/index.php/jtec/article/download/131/159","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Sulistiono","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405274565","display_name":"STIE Pariwisata API Yogyakarta","ror":"https://ror.org/01yj9y757","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274565"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sulistiono","raw_affiliation_strings":["STIE Pariwisata API Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE Pariwisata API Yogyakarta","institution_ids":["https://openalex.org/I4405274565"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007432890","display_name":"Hendrajaya","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405284001","display_name":"Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia","ror":"https://ror.org/02qckt590","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405284001"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hendrajaya","raw_affiliation_strings":["STIE Pariwisata Indonesia (STIEPARI) Semarang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE Pariwisata Indonesia (STIEPARI) Semarang","institution_ids":["https://openalex.org/I4405284001"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058913196","display_name":"Sapto Supriyanto","orcid":"https://orcid.org/0000-0002-8497-5192","observed_orcids":["https://orcid.org/0000-0002-8497-5192"]},"institutions":[{"id":"https://openalex.org/I4405284001","display_name":"Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia","ror":"https://ror.org/02qckt590","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405284001"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sapto Supriyanto","raw_affiliation_strings":["STIE Pariwisata Indonesia (STIEPARI) Semarang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE Pariwisata Indonesia (STIEPARI) Semarang","institution_ids":["https://openalex.org/I4405284001"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5105022340","display_name":"Suitbertus Fajar Nugraha","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Suitbertus Fajar Nugraha","raw_affiliation_strings":["PT.BPR Shinta Daya Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PT.BPR Shinta Daya Yogyakarta","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5105022341","display_name":"JB Herimahadi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"JB Herimahadi","raw_affiliation_strings":["PT.BPR Shinta Daya Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PT.BPR Shinta Daya Yogyakarta","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100279781","display_name":"Agatha Agatha","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Agatha","raw_affiliation_strings":["PT.BPR Shinta Daya Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PT.BPR Shinta Daya Yogyakarta","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7345,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.71359523,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"7","issue":"1","first_page":"99","last_page":"108"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7964000105857849,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7964000105857849,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.08179999887943268,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.04820000007748604,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-discipline","display_name":"employee discipline","score":0.9890000224113464},{"id":"https://openalex.org/keywords/employee-competence","display_name":"employee competence","score":0.9990000128746033},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/microfinance-institutions","display_name":"microfinance institutions","score":0.8109999895095825},{"id":"https://openalex.org/keywords/people-s-credit-banks","display_name":"people's credit banks","score":0.6470000147819519},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.8629999756813049},{"id":"https://openalex.org/keywords/banking-service-quality","display_name":"bank service quality","score":0.6840000152587891},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"corporate governance","score":0.5640000104904175}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.6355388164520264},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3947932720184326},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3617643415927887},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3421742916107178}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.36594/jtec/fv588f94","doi":"https://doi.org/10.36594/jtec/fv588f94","is_oa":true,"landing_page_url":"http://dx.doi.org/10.36594/jtec/fv588f94","pdf_url":"https://jurnal.stieparapi.ac.id/index.php/jtec/article/download/131/159","source":{"id":"https://openalex.org/S4210228189","display_name":"Journal of Tourism and Economic","issn_l":"2622-495X","issn":["2622-495X","2622-4631"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405274565","host_organization_name":"STIE Pariwisata API Yogyakarta","host_organization_lineage":["https://openalex.org/I4405274565"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism and Economic","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.36594/jtec/fv588f94","doi":"https://doi.org/10.36594/jtec/fv588f94","is_oa":true,"landing_page_url":"http://dx.doi.org/10.36594/jtec/fv588f94","pdf_url":"https://jurnal.stieparapi.ac.id/index.php/jtec/article/download/131/159","source":{"id":"https://openalex.org/S4210228189","display_name":"Journal of Tourism and Economic","issn_l":"2622-495X","issn":["2622-495X","2622-4631"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405274565","host_organization_name":"STIE Pariwisata API Yogyakarta","host_organization_lineage":["https://openalex.org/I4405274565"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism and Economic","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.833299994468689,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4400964907.pdf","grobid_xml":"https://content.openalex.org/works/W4400964907.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4285509359","https://openalex.org/W2618764485","https://openalex.org/W4367362338","https://openalex.org/W7127395023","https://openalex.org/W3123152323","https://openalex.org/W3138871041","https://openalex.org/W7214076056","https://openalex.org/W4285325826","https://openalex.org/W4401766249","https://openalex.org/W2406625197"],"abstract_inverted_index":{"Bank":[0,96],"Perkreditan":[1],"Rakyat":[2],"(BPR)":[3],"is":[4,39],"one":[5,36],"of":[6,15,37,48,61,75,83,104],"the":[7,13,32,46,59,81,102],"formal":[8],"Microfinance":[9],"Institutions":[10],"(LKM).":[11],"From":[12],"function":[14],"human":[16,49],"resource":[17],"management":[18],"(HRM),":[19],"to":[20,57,64,67,79],"realize":[21],"BPRs":[22],"can":[23,108],"become":[24],"banks":[25],"that":[26],"play":[27],"an":[28],"important":[29],"role":[30],"in":[31],"economic":[33],"development":[34],"process,":[35],"which":[38],"through":[40],"institutional":[41],"strengthening,":[42],"namely":[43],"by":[44],"improving":[45],"quality":[47,60],"resources":[50],"including":[51],"discipline,":[52,84],"competence,":[53],"and":[54,66,86,118,129,140,146,150,156],"employee":[55,87,113],"performance":[56,88,136],"improve":[58],"bank":[62],"services":[63],"customers.":[65],"strengthen":[68],"good":[69],"corporate":[70],"governance":[71],"(GCG).":[72],"The":[73],"purpose":[74],"this":[76],"study":[77],"was":[78],"determine":[80],"effect":[82,120,131,142,158],"competence":[85,125],"on":[89,101,121,132,143,159],"customer":[90,122,133,144,160],"satisfaction":[91],"at":[92],"PT.":[93],"People's":[94],"Credit":[95],"Shinta":[97],"Daya":[98],"Yogyakarta.":[99],"Based":[100],"results":[103],"data":[105],"analysis,":[106],"it":[107],"be":[109],"concluded":[110],"that:":[111],"partially":[112],"discipline":[114],"has":[115,126,137],"a":[116,127,138,154],"positive":[117,139,155],"significant":[119,130,141,157],"satisfaction;":[123,134,145],"Employee":[124,135,151],"negative":[128],"simultaneously":[147],"Discipline,":[148],"Competence":[149],"Performance":[152],"have":[153],"satisfaction.":[161]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2024-07-25T00:00:00"}