{"id":"https://openalex.org/W4400903202","doi":"https://doi.org/10.59588/2350-8329.1422","title":"The Mediating Role of Patient Loyalty on the Relationship Between Satisfaction on Physical Environment and Intention to Recommend","display_name":"The Mediating Role of Patient Loyalty on the Relationship Between Satisfaction on Physical Environment and Intention to Recommend","publication_year":2022,"publication_date":"2022-06-30","ids":{"openalex":"https://openalex.org/W4400903202","doi":"https://doi.org/10.59588/2350-8329.1422"},"language":"en","primary_location":{"id":"doi:10.59588/2350-8329.1422","doi":"https://doi.org/10.59588/2350-8329.1422","is_oa":false,"landing_page_url":"https://doi.org/10.59588/2350-8329.1422","pdf_url":null,"source":{"id":"https://openalex.org/S4404663142","display_name":"Asia-Pacific social science review","issn_l":"2350-8329","issn":["2350-8329"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia-Pacific Social Science Review","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007752090","display_name":"Jean Paolo G. Lacap","orcid":"https://orcid.org/0000-0002-4152-9061","observed_orcids":["https://orcid.org/0000-0002-4152-9061"]},"institutions":[{"id":"https://openalex.org/I3131422454","display_name":"Holy Angel University","ror":"https://ror.org/01x1bp495","country_code":"PH","type":"education","lineage":["https://openalex.org/I3131422454"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Jean Paolo Lacap","raw_affiliation_strings":["Holy Angel University, Pampanga, Philippines"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Holy Angel University, Pampanga, Philippines","institution_ids":["https://openalex.org/I3131422454"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5104970407","display_name":"Kevin James Alfonso","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3131422454","display_name":"Holy Angel University","ror":"https://ror.org/01x1bp495","country_code":"PH","type":"education","lineage":["https://openalex.org/I3131422454"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Kevin James Alfonso","raw_affiliation_strings":["Holy Angel University, Pampanga, Philippines"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Holy Angel University, Pampanga, Philippines","institution_ids":["https://openalex.org/I3131422454"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I3131422454"],"apc_list":null,"apc_paid":null,"fwci":2.657,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.88703991,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"22","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.47440001368522644,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.47440001368522644,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4595000147819519,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.055799998342990875,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-loyalty","display_name":"patient loyalty","score":0.9660000205039978},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9629999995231628},{"id":"https://openalex.org/keywords/physical-environment","display_name":"physical environment","score":0.8859999775886536},{"id":"https://openalex.org/keywords/intention-to-recommend","display_name":"recommendation intention","score":0.9760000109672546},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.8109999895095825},{"id":"https://openalex.org/keywords/hospital-service-quality","display_name":"hospital service quality","score":0.6140000224113464},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.5830000042915344},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.5669999718666077}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8258201479911804},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5887588858604431},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3759407103061676},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.308000773191452},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1823740303516388}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.59588/2350-8329.1422","doi":"https://doi.org/10.59588/2350-8329.1422","is_oa":false,"landing_page_url":"https://doi.org/10.59588/2350-8329.1422","pdf_url":null,"source":{"id":"https://openalex.org/S4404663142","display_name":"Asia-Pacific social science review","issn_l":"2350-8329","issn":["2350-8329"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia-Pacific Social Science Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.6240000128746033,"display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4403555465","https://openalex.org/W7219475861","https://openalex.org/W7155529531","https://openalex.org/W2799468363","https://openalex.org/W4389497367","https://openalex.org/W3045977045","https://openalex.org/W7120435529","https://openalex.org/W4390291638","https://openalex.org/W4307543223","https://openalex.org/W4287829401"],"abstract_inverted_index":{"The":[0,104,173],"health":[1],"care":[2],"industry,":[3],"in":[4,10,121],"general,":[5],"has":[6],"experienced":[7],"a":[8,52,116,127],"change":[9],"the":[11,39,44,55,61,68,71,80,92,97,140,147,169,181],"last":[12],"years":[13],"due":[14],"to":[15,46,59,79,82,102,158,168,171,191],"stiff":[16],"competition.":[17],"More":[18],"and":[19,74,100,111,132,151,156,183,189],"more":[20],"are":[21],"now":[22],"expected":[23],"from":[24,42,115],"hospitals,":[25],"not":[26],"only":[27],"on":[28,34,67],"offering":[29],"competitive":[30],"prices":[31],"but":[32],"also":[33,162],"providing":[35],"quality":[36,49],"services.":[37],"With":[38],"greater":[40],"expectations":[41],"patients,":[43],"need":[45],"deliver":[47],"holistic":[48],"service":[50],"is":[51],"must.":[53],"Hence,":[54],"present":[56],"study":[57,141],"aims":[58],"examine":[60],"level":[62],"of":[63,65,70,130],"satisfaction":[64,77,95,145,188],"patients":[66,114],"aspect":[69],"physical":[72,98,148],"environment":[73,99,149],"how":[75,87],"this":[76],"leads":[78,167],"intention":[81,101,157,170,190],"recommend.":[83,103,159,172,192],"Furthermore,":[84],"it":[85],"investigates":[86],"patient":[88,144,154,165,178,187],"loyalty":[89,155,166,179],"indirectly":[90],"influences":[91],"relationship":[93,185],"between":[94,186],"with":[96,146],"respondents":[105],"were":[106,113],"selected":[107],"using":[108],"consecutive":[109],"sampling,":[110],"they":[112],"private":[117],"tertiary":[118],"hospital":[119],"located":[120],"Clark":[122],"Freeport":[123],"Zone,":[124],"Philippines.":[125],"Using":[126],"predictive-causal":[128],"design":[129],"research":[131],"utilizing":[133],"partial":[134],"least":[135],"squares":[136],"(PLS)":[137],"path":[138],"modeling,":[139],"revealed":[142],"that":[143,164,177],"significantly":[150],"positively":[152],"affects":[153],"It":[160],"was":[161],"found":[163],"mediation":[174],"analysis":[175],"showed":[176],"improves":[180],"significant":[182],"positive":[184]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2024-07-24T00:00:00"}