{"id":"https://openalex.org/W4400748281","doi":"https://doi.org/10.13033/ijahp.v16i1.1175","title":"EVALUATING THE SUCCESS FACTORS FOR KNOWLEDGE MANAGEMENT IN THE FINANCIAL SECTOR: AN AHP- DEMATEL APPROACH","display_name":"EVALUATING THE SUCCESS FACTORS FOR KNOWLEDGE MANAGEMENT IN THE FINANCIAL SECTOR: AN AHP- DEMATEL APPROACH","publication_year":2024,"publication_date":"2024-07-17","ids":{"openalex":"https://openalex.org/W4400748281","doi":"https://doi.org/10.13033/ijahp.v16i1.1175"},"language":"en","primary_location":{"id":"doi:10.13033/ijahp.v16i1.1175","doi":"https://doi.org/10.13033/ijahp.v16i1.1175","is_oa":true,"landing_page_url":"https://doi.org/10.13033/ijahp.v16i1.1175","pdf_url":null,"source":{"id":"https://openalex.org/S2764977053","display_name":"International Journal of the Analytic Hierarchy Process","issn_l":"1936-6744","issn":["1936-6744"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","jufo-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316671","host_organization_name":"Creative Decisions Foundation","host_organization_lineage":["https://openalex.org/P4310316671"],"host_organization_lineage_names":["Creative Decisions Foundation"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of the Analytic Hierarchy Process","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.13033/ijahp.v16i1.1175","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101521847","display_name":"Neha Singh","orcid":"https://orcid.org/0000-0002-9119-0334","observed_orcids":["https://orcid.org/0000-0002-9119-0334"]},"institutions":[{"id":"https://openalex.org/I885392262","display_name":"GITAM University","ror":"https://ror.org/0440p1d37","country_code":"IN","type":"education","lineage":["https://openalex.org/I885392262"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Neha Singh","raw_affiliation_strings":["GITAM School Of Business (GITAM Deemed To Be University), Visakhapatnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"GITAM School Of Business (GITAM Deemed To Be University), Visakhapatnam","institution_ids":["https://openalex.org/I885392262"]}]},{"author_position":"last","author":{"id":null,"display_name":"Saurabh Pradhan","orcid":"https://orcid.org/0000-0002-2800-5140","observed_orcids":["https://orcid.org/0000-0002-2800-5140"]},"institutions":[{"id":"https://openalex.org/I885392262","display_name":"GITAM University","ror":"https://ror.org/0440p1d37","country_code":"IN","type":"education","lineage":["https://openalex.org/I885392262"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Saurabh Pradhan","raw_affiliation_strings":["GITAM School Of Business (GITAM Deemed To Be University), Visakhapatnam"],"raw_orcid":"https://orcid.org/0000-0002-2800-5140","affiliations":[{"raw_affiliation_string":"GITAM School Of Business (GITAM Deemed To Be University), Visakhapatnam","institution_ids":["https://openalex.org/I885392262"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I885392262"],"apc_list":null,"apc_paid":null,"fwci":0.611,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.71899985,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"16","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.4745999872684479,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.4745999872684479,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.1808999925851822,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12815","display_name":"Management and Organizational Practices","score":0.057999998331069946,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management","display_name":"knowledge management","score":0.9990000128746033},{"id":"https://openalex.org/keywords/financial-institutions","display_name":"financial institutions","score":0.6309999823570251},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.9480000138282776},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.6919999718666077},{"id":"https://openalex.org/keywords/organizational-structure","display_name":"organizational structure","score":0.8930000066757202},{"id":"https://openalex.org/keywords/top-management-support","display_name":"top management support","score":1.0},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.9789999723434448},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"knowledge sharing","score":0.8159999847412109},{"id":"https://openalex.org/keywords/learning-and-training","display_name":"learning and training","score":0.7179999947547913},{"id":"https://openalex.org/keywords/agile-workforce","display_name":"agile workforce","score":0.8169999718666077},{"id":"https://openalex.org/keywords/collaborative-systems","display_name":"collaborative systems","score":0.7749999761581421}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6908496022224426},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.6557085514068604},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.5873914957046509},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5325770974159241},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.512267529964447},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.49892401695251465},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.4573476016521454},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.44799086451530457},{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.44138163328170776},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.36318159103393555},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3171156048774719},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19870933890342712},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11549216508865356},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.13033/ijahp.v16i1.1175","doi":"https://doi.org/10.13033/ijahp.v16i1.1175","is_oa":true,"landing_page_url":"https://doi.org/10.13033/ijahp.v16i1.1175","pdf_url":null,"source":{"id":"https://openalex.org/S2764977053","display_name":"International Journal of the Analytic Hierarchy Process","issn_l":"1936-6744","issn":["1936-6744"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","jufo-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316671","host_organization_name":"Creative Decisions Foundation","host_organization_lineage":["https://openalex.org/P4310316671"],"host_organization_lineage_names":["Creative Decisions Foundation"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of the Analytic Hierarchy Process","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.13033/ijahp.v16i1.1175","doi":"https://doi.org/10.13033/ijahp.v16i1.1175","is_oa":true,"landing_page_url":"https://doi.org/10.13033/ijahp.v16i1.1175","pdf_url":null,"source":{"id":"https://openalex.org/S2764977053","display_name":"International Journal of the Analytic Hierarchy Process","issn_l":"1936-6744","issn":["1936-6744"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","jufo-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316671","host_organization_name":"Creative Decisions Foundation","host_organization_lineage":["https://openalex.org/P4310316671"],"host_organization_lineage_names":["Creative Decisions Foundation"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of the Analytic Hierarchy Process","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W1496688976","https://openalex.org/W1512488243","https://openalex.org/W1518523919","https://openalex.org/W1976213336","https://openalex.org/W1985905903","https://openalex.org/W2018842331","https://openalex.org/W2020629756","https://openalex.org/W2040812923","https://openalex.org/W2048177814","https://openalex.org/W2061016129","https://openalex.org/W2063408780","https://openalex.org/W2065288720","https://openalex.org/W2065933427","https://openalex.org/W2074093954","https://openalex.org/W2082681084","https://openalex.org/W2095659828","https://openalex.org/W2098118776","https://openalex.org/W2114803352","https://openalex.org/W2125344096","https://openalex.org/W2145899821","https://openalex.org/W2170336184","https://openalex.org/W2252935592","https://openalex.org/W2272414006","https://openalex.org/W2322594087","https://openalex.org/W2624191516","https://openalex.org/W2765820910","https://openalex.org/W2780810807","https://openalex.org/W2797543663","https://openalex.org/W2804999275","https://openalex.org/W2901205797","https://openalex.org/W2902637852","https://openalex.org/W2913761542","https://openalex.org/W2926070695","https://openalex.org/W2944852963","https://openalex.org/W2969793155","https://openalex.org/W2970169745","https://openalex.org/W2997480799","https://openalex.org/W3004187334","https://openalex.org/W3033523938","https://openalex.org/W3043350866","https://openalex.org/W3046397367","https://openalex.org/W3093063950","https://openalex.org/W3105693256","https://openalex.org/W3114057572","https://openalex.org/W3127684532","https://openalex.org/W3190268097","https://openalex.org/W3216736775","https://openalex.org/W4200429688","https://openalex.org/W4200589517","https://openalex.org/W4200620225","https://openalex.org/W4211048192","https://openalex.org/W4254278018","https://openalex.org/W4285014485","https://openalex.org/W4285732148","https://openalex.org/W4292640864","https://openalex.org/W4308444560","https://openalex.org/W4380263847","https://openalex.org/W4383369578","https://openalex.org/W4386805113","https://openalex.org/W4389151073","https://openalex.org/W4390704123","https://openalex.org/W4391403939"],"related_works":["https://openalex.org/W4245424356","https://openalex.org/W3157174669","https://openalex.org/W7130342565","https://openalex.org/W2736738344","https://openalex.org/W2114803352","https://openalex.org/W2340678647","https://openalex.org/W2794751049","https://openalex.org/W2586815871","https://openalex.org/W3169460114","https://openalex.org/W6926144830"],"abstract_inverted_index":{"The":[0,84,129,161],"objective":[1],"of":[2,13,57,135,193],"this":[3],"article":[4,130],"is":[5,29],"to":[6,31,74,146,180],"identify":[7,86],"and":[8,48,63,67,80,104,148,158,168,184],"understand":[9,81,147],"the":[10,17,21,58,64,116,125,133,136,140,143,174,181,188,191,196],"success":[11,78,118],"factors":[12,79,88,97,107,121,145],"knowledge":[14,26,113,170],"management":[15,27,94,171],"within":[16,38,173,195],"financial":[18,39,165,197],"sector.":[19,198],"In":[20],"ever-evolving":[22],"business":[23],"environment,":[24],"effective":[25],"(KM)":[28],"imperative":[30],"maintain":[32],"a":[33],"competitive":[34],"advantage.":[35],"Effective":[36],"KM":[37,194],"institutions":[40,166],"can":[41,163],"build":[42],"standardized":[43],"processes,":[44],"ensure":[45],"speedy":[46],"delivery,":[47],"foster":[49],"better":[50],"customer":[51],"relationship":[52],"management.":[53],"An":[54],"integrated":[55],"approach":[56],"Analytical":[59],"Hierarchy":[60],"Process":[61],"(AHP)":[62],"Decision-Making":[65],"Trial":[66],"Evaluation":[68],"Laboratory":[69],"(DEMATEL)":[70],"methods":[71],"was":[72],"used":[73],"rank":[75],"these":[76],"critical":[77,117],"their":[82],"interrelationships.":[83],"findings":[85,134,162],"organizational":[87,91],"(cultural":[89],"aspects,":[90],"structure,":[92],"top":[93],"support),":[95],"technological":[96],"(technological":[98],"adoption,":[99],"infrastructure":[100],"support,":[101],"collaborative":[102],"systems),":[103],"human":[105],"resources":[106],"(training":[108],"&":[109],"learning,":[110],"agile":[111],"workforce,":[112],"sharing)":[114],"as":[115,124],"factors.":[119,128],"Technological":[120],"were":[122],"identified":[123,144],"most":[126],"important":[127],"further":[131],"complements":[132],"AHP":[137],"by":[138],"exploring":[139],"interrelationships":[141],"between":[142],"prioritize":[149],"possible":[150],"intervention":[151],"areas.":[152],"This":[153,176],"research":[154,189],"has":[155],"significant":[156],"theoretical":[157],"practical":[159],"implications.":[160],"help":[164],"implement":[167],"manage":[169],"initiatives":[172],"organization.":[175],"study":[177],"also":[178],"adds":[179],"extant":[182],"literature":[183],"addresses":[185],"gaps":[186],"in":[187,190],"context":[192]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2024-07-18T00:00:00"}