{"id":"https://openalex.org/W4400428166","doi":"https://doi.org/10.46248/kidrs.2024.2.620","title":"The Impact of Chatbot Characteristics on User Trust and Continuance Intention in Fashion Digital Commerce","display_name":"The Impact of Chatbot Characteristics on User Trust and Continuance Intention in Fashion Digital Commerce","publication_year":2024,"publication_date":"2024-06-30","ids":{"openalex":"https://openalex.org/W4400428166","doi":"https://doi.org/10.46248/kidrs.2024.2.620"},"language":"en","primary_location":{"id":"doi:10.46248/kidrs.2024.2.620","doi":"https://doi.org/10.46248/kidrs.2024.2.620","is_oa":false,"landing_page_url":"https://doi.org/10.46248/kidrs.2024.2.620","pdf_url":null,"source":{"id":"https://openalex.org/S4210194529","display_name":"Korea Institute of Design Research Society","issn_l":"2508-2817","issn":["2508-2817","2671-8375"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Korea Institute of Design Research Society","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Eunhye Kim","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Eunhye Kim","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7426,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.7566211,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"9","issue":"2","first_page":"620","last_page":"632"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.9750000238418579},{"id":"https://openalex.org/keywords/user-trust","display_name":"user trust","score":0.9929999709129333},{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.9959999918937683},{"id":"https://openalex.org/keywords/chatbot-effectiveness","display_name":"chatbot effectiveness","score":0.8659999966621399},{"id":"https://openalex.org/keywords/immersion","display_name":"immersion","score":0.9259999990463257},{"id":"https://openalex.org/keywords/anthropomorphism","display_name":"anthropomorphism","score":0.9959999918937683},{"id":"https://openalex.org/keywords/innovation","display_name":"innovation","score":0.8769999742507935},{"id":"https://openalex.org/keywords/user-engagement","display_name":"user engagement","score":0.5910000205039978},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.6669999957084656}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9477943778038025},{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9289311170578003},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4987754821777344},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4584045708179474},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4343232810497284},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.37818747758865356},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37311866879463196},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35029202699661255},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3320741057395935},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16683107614517212}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.46248/kidrs.2024.2.620","doi":"https://doi.org/10.46248/kidrs.2024.2.620","is_oa":false,"landing_page_url":"https://doi.org/10.46248/kidrs.2024.2.620","pdf_url":null,"source":{"id":"https://openalex.org/S4210194529","display_name":"Korea Institute of Design Research Society","issn_l":"2508-2817","issn":["2508-2817","2671-8375"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Korea Institute of Design Research Society","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2945395852","https://openalex.org/W4404913748","https://openalex.org/W6964442798","https://openalex.org/W4407782205","https://openalex.org/W7151735593","https://openalex.org/W4221037975","https://openalex.org/W4386170567","https://openalex.org/W3115995090","https://openalex.org/W4403502338","https://openalex.org/W4411742385"],"abstract_inverted_index":{"As":[0],"chatbots":[1],"become":[2],"integral":[3],"to":[4,91,110],"digital":[5,47,118],"commerce":[6,48,119],"in":[7,116],"the":[8,20,55,58,66,96,111,117],"fashion":[9,46],"industry,":[10],"this":[11],"study":[12,56],"evaluates":[13],"their":[14,41,93],"influence":[15],"on":[16,63],"user":[17,38,82],"trust":[18,39,64,100],"and":[19,36,40,65,78],"consequent":[21],"intention":[22],"for":[23,89],"continued":[24],"engagement.":[25],"Specifically,":[26],"it":[27],"investigates":[28],"how":[29],"chatbot":[30,61,74,108],"characteristics\u2014namely":[31],"interest,":[32],"effectiveness,":[33,75],"immersion,":[34,76],"anthropomorphism,":[35,77],"innovation\u2014affect":[37],"continuous":[42],"usage":[43],"intentions":[44],"within":[45],"platforms.":[49],"Employing":[50],"a":[51,86,102],"quantitative":[52],"survey":[53],"method,":[54],"gauges":[57],"impact":[59],"of":[60,68,114],"attributes":[62],"likelihood":[67],"ongoing":[69],"interaction.":[70],"Findings":[71],"reveal":[72],"that":[73,106],"innovation":[79],"substantially":[80],"bolster":[81],"trust,":[83],"which":[84],"fosters":[85],"higher":[87],"propensity":[88],"users":[90,115],"maintain":[92],"engagement":[94,113],"with":[95],"platform.":[97],"This":[98],"highlights":[99],"as":[101],"pivotal":[103],"mediating":[104],"factor":[105],"connects":[107],"features":[109],"enduring":[112],"landscape.":[120]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2024-07-09T00:00:00"}
