{"id":"https://openalex.org/W4399453096","doi":"https://doi.org/10.4018/979-8-3693-1666-5.ch002","title":"Chatbots in Academic Literacy Exploring AI in Education","display_name":"Chatbots in Academic Literacy Exploring AI in Education","publication_year":2024,"publication_date":"2024-06-05","ids":{"openalex":"https://openalex.org/W4399453096","doi":"https://doi.org/10.4018/979-8-3693-1666-5.ch002"},"language":"en","primary_location":{"id":"doi:10.4018/979-8-3693-1666-5.ch002","doi":"https://doi.org/10.4018/979-8-3693-1666-5.ch002","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-1666-5.ch002","pdf_url":null,"source":{"id":"https://openalex.org/S4210172619","display_name":"Advances in higher education and professional development book series","issn_l":"2327-6983","issn":["2327-6983","2327-6991"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Higher Education and Professional Development","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4399453334","display_name":"Enhancing Higher Education and Research With OpenAI Models"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102684482","display_name":"Mariam Hadi Ali","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mariam Hadi Ali","raw_affiliation_strings":["Niagara College KSA, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Niagara College KSA, Pakistan","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5099056697","display_name":"Maria Kainat","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I61623833","display_name":"University of Agriculture Faisalabad","ror":"https://ror.org/054d77k59","country_code":"PK","type":"education","lineage":["https://openalex.org/I61623833"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Maria Kainat","raw_affiliation_strings":["University of Agriculture, Faisalabad, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Agriculture, Faisalabad, Pakistan","institution_ids":["https://openalex.org/I61623833"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093361399","display_name":"Maida Maqsood","orcid":"https://orcid.org/0009-0000-8877-4040","observed_orcids":["https://orcid.org/0009-0000-8877-4040"]},"institutions":[{"id":"https://openalex.org/I4387153245","display_name":"Government College Women University Sialkot","ror":"https://ror.org/00bqnfa53","country_code":"PK","type":"government","lineage":["https://openalex.org/I4387153245"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Maida Maqsood","raw_affiliation_strings":["Government College Women University, Sialkot, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Government College Women University, Sialkot, Pakistan","institution_ids":["https://openalex.org/I4387153245"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033442459","display_name":"Sanny F. Fernandez","orcid":"https://orcid.org/0000-0003-0024-4542","observed_orcids":["https://orcid.org/0000-0003-0024-4542"]},"institutions":[{"id":"https://openalex.org/I4394709084","display_name":"Iloilo State University of Fisheries Science and Technology","ror":"https://ror.org/013xphc70","country_code":"PH","type":"education","lineage":["https://openalex.org/I4394709084"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Sanny F. Fernandez","raw_affiliation_strings":["Iloilo State University of Fisheries Science and Technology, Philippines"],"raw_orcid":"https://orcid.org/0000-0003-0024-4542","affiliations":[{"raw_affiliation_string":"Iloilo State University of Fisheries Science and Technology, Philippines","institution_ids":["https://openalex.org/I4394709084"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080233055","display_name":"Sijjad Ali","orcid":"https://orcid.org/0000-0002-9141-8837","observed_orcids":["https://orcid.org/0000-0002-9141-8837"]},"institutions":[{"id":"https://openalex.org/I180726961","display_name":"Shenzhen University","ror":"https://ror.org/01vy4gh70","country_code":"CN","type":"education","lineage":["https://openalex.org/I180726961"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Sijjad Ali","raw_affiliation_strings":["Shenzhen University, China"],"raw_orcid":"https://orcid.org/0000-0002-9141-8837","affiliations":[{"raw_affiliation_string":"Shenzhen University, China","institution_ids":["https://openalex.org/I180726961"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101750757","display_name":"Munir Ahmad","orcid":"https://orcid.org/0000-0003-4836-6151","observed_orcids":["https://orcid.org/0000-0003-4836-6151"]},"institutions":[{"id":"https://openalex.org/I4396570502","display_name":"Survey of Pakistan","ror":"https://ror.org/001mse034","country_code":"PK","type":"government","lineage":["https://openalex.org/I4396570502"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Munir Ahmad","raw_affiliation_strings":["Survey of Pakistan, Pakistan"],"raw_orcid":"https://orcid.org/0000-0003-4836-6151","affiliations":[{"raw_affiliation_string":"Survey of Pakistan, Pakistan","institution_ids":["https://openalex.org/I4396570502"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.2219,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.9776913,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"37","last_page":"59"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14414","display_name":"Artificial Intelligence in Education","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14414","display_name":"Artificial Intelligence in Education","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.0038999998942017555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.003800000064074993,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.9959999918937683},{"id":"https://openalex.org/keywords/academic-literacy","display_name":"academic literacy","score":0.9959999918937683},{"id":"https://openalex.org/keywords/source-evaluation","display_name":"source evaluation","score":0.6520000100135803},{"id":"https://openalex.org/keywords/writing-assistance","display_name":"writing support","score":0.7409999966621399},{"id":"https://openalex.org/keywords/critical-thinking","display_name":"critical thinking","score":0.9990000128746033},{"id":"https://openalex.org/keywords/accessibility","display_name":"accessibility","score":0.8820000290870667},{"id":"https://openalex.org/keywords/google-bard","display_name":"Google Bard","score":0.921999990940094},{"id":"https://openalex.org/keywords/bing-chat","display_name":"Bing Chat","score":0.8659999966621399},{"id":"https://openalex.org/keywords/quillbot","display_name":"QuillBot","score":0.996999979019165},{"id":"https://openalex.org/keywords/large-language-models","display_name":"large language models","score":0.8220000267028809},{"id":"https://openalex.org/keywords/artificial-intelligence-in-education","display_name":"artificial intelligence in education","score":0.722000002861023}],"concepts":[{"id":"https://openalex.org/C547764534","wikidata":"https://www.wikidata.org/wiki/Q8236","display_name":"Literacy","level":2,"score":0.6335154175758362},{"id":"https://openalex.org/C119883117","wikidata":"https://www.wikidata.org/wiki/Q679789","display_name":"Information literacy","level":2,"score":0.5727694630622864},{"id":"https://openalex.org/C533356498","wikidata":"https://www.wikidata.org/wiki/Q843894","display_name":"Critical thinking","level":2,"score":0.5526811480522156},{"id":"https://openalex.org/C2778805511","wikidata":"https://www.wikidata.org/wiki/Q1713","display_name":"Citation","level":2,"score":0.50784832239151},{"id":"https://openalex.org/C119867837","wikidata":"https://www.wikidata.org/wiki/Q4119870","display_name":"Academic writing","level":2,"score":0.48730480670928955},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4613528251647949},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.43126043677330017},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.37480679154396057},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3558182120323181},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.32272088527679443}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/979-8-3693-1666-5.ch002","doi":"https://doi.org/10.4018/979-8-3693-1666-5.ch002","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3693-1666-5.ch002","pdf_url":null,"source":{"id":"https://openalex.org/S4210172619","display_name":"Advances in higher education and professional development book series","issn_l":"2327-6983","issn":["2327-6983","2327-6991"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Higher Education and Professional Development","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","score":0.9235000014305115,"id":"https://metadata.un.org/sdg/4"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":46,"referenced_works":["https://openalex.org/W2139087511","https://openalex.org/W2772103329","https://openalex.org/W2798302980","https://openalex.org/W2905533004","https://openalex.org/W2955687982","https://openalex.org/W2990584970","https://openalex.org/W3000206684","https://openalex.org/W3013149106","https://openalex.org/W3016709813","https://openalex.org/W3022672528","https://openalex.org/W3028173088","https://openalex.org/W3028999579","https://openalex.org/W3034267466","https://openalex.org/W3048922236","https://openalex.org/W3083762786","https://openalex.org/W3085993496","https://openalex.org/W3088440420","https://openalex.org/W3089673203","https://openalex.org/W3091171616","https://openalex.org/W3094065387","https://openalex.org/W3128200112","https://openalex.org/W3158783733","https://openalex.org/W3176849078","https://openalex.org/W3209208614","https://openalex.org/W3217600846","https://openalex.org/W4210598757","https://openalex.org/W4221000012","https://openalex.org/W4223914794","https://openalex.org/W4224109175","https://openalex.org/W4293010198","https://openalex.org/W4296369454","https://openalex.org/W4297584583","https://openalex.org/W4307732910","https://openalex.org/W4311798217","https://openalex.org/W4313425238","https://openalex.org/W4317781461","https://openalex.org/W4319440682","https://openalex.org/W4360615722","https://openalex.org/W4366989878","https://openalex.org/W4376139550","https://openalex.org/W4378194664","https://openalex.org/W4382918229","https://openalex.org/W4385443772","https://openalex.org/W4385950722","https://openalex.org/W4387120109","https://openalex.org/W4391690173"],"related_works":["https://openalex.org/W7147386986","https://openalex.org/W4415744583","https://openalex.org/W4399979468","https://openalex.org/W4366989878","https://openalex.org/W7221160068","https://openalex.org/W4415524758","https://openalex.org/W7220479485","https://openalex.org/W4414016523","https://openalex.org/W7166661487","https://openalex.org/W4414616457"],"abstract_inverted_index":{"Chatbots":[0],"have":[1],"emerged":[2],"as":[3],"innovative":[4],"tools":[5,70],"with":[6],"the":[7,21],"potential":[8],"to":[9,95],"significantly":[10],"impact":[11,22],"academic":[12,26,103],"literacy":[13,27],"skills":[14,28],"across":[15,29],"various":[16],"domains.":[17],"This":[18],"study":[19],"investigates":[20],"of":[23,41],"chatbots":[24,98],"on":[25],"four":[30],"domains:":[31],"source":[32,55,107],"evaluation,":[33,56,108],"writing,":[34,109],"critical":[35,72,111],"thinking,":[36],"and":[37,47,60,69,83,89,110],"accessibility.":[38],"Comparative":[39],"analysis":[40],"Google":[42],"Bard,":[43],"Microsoft":[44],"Bing":[45,87],"Chat,":[46],"QuillBot":[48,90],"reveals":[49],"distinct":[50],"features.":[51],"Bard":[52,75],"excels":[53],"in":[54,101,106],"offering":[57],"robust":[58],"fact-checking":[59],"citation":[61],"assistance.":[62,86],"It":[63],"also":[64],"provides":[65],"comprehensive":[66],"writing":[67],"support":[68],"for":[71],"thinking.":[73],"Moreover,":[74],"offers":[76],"personalized,":[77],"accessible":[78],"support,":[79],"including":[80],"24/7":[81],"availability":[82],"language":[84],"learning":[85],"Chat":[88],"offer":[91],"limited":[92],"features":[93],"compared":[94],"Bard.":[96],"Overall,":[97],"show":[99],"promise":[100],"enhancing":[102],"literacy,":[104],"particularly":[105],"thinking":[112],"skills.":[113]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2024-06-08T00:00:00"}
