{"id":"https://openalex.org/W4399323488","doi":"https://doi.org/10.1007/s12205-024-0175-8","title":"Service Quality of Amman BRT Based on User's Perceptions: A Structural Equation Modeling Approach","display_name":"Service Quality of Amman BRT Based on User's Perceptions: A Structural Equation Modeling Approach","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4399323488","doi":"https://doi.org/10.1007/s12205-024-0175-8"},"language":"en","primary_location":{"id":"doi:10.1007/s12205-024-0175-8","doi":"https://doi.org/10.1007/s12205-024-0175-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12205-024-0175-8","pdf_url":null,"source":{"id":"https://openalex.org/S109054653","display_name":"KSCE Journal of Civil Engineering","issn_l":"1226-7988","issn":["1226-7988","1976-3808"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-d","jufo-1","kci-registered","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"KSCE Journal of Civil Engineering","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1007/s12205-024-0175-8","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042703118","display_name":"Esraa H. Al-Haj","orcid":"https://orcid.org/0000-0002-9426-6410","observed_orcids":["https://orcid.org/0000-0002-9426-6410"]},"institutions":[{"id":"https://openalex.org/I913958620","display_name":"Erasmus University Rotterdam","ror":"https://ror.org/057w15z03","country_code":"NL","type":"education","lineage":["https://openalex.org/I913958620"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Esra'a Al-haj","raw_affiliation_strings":["Institute for Housing and Urban Development Studies, Erasmus University Rotterdam, P.O. Box 1935, 3000 BX, Rotterdam, the Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-9426-6410","affiliations":[{"raw_affiliation_string":"Institute for Housing and Urban Development Studies, Erasmus University Rotterdam, P.O. Box 1935, 3000 BX, Rotterdam, the Netherlands","institution_ids":["https://openalex.org/I913958620"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051610454","display_name":"Shrooq Alamoush","orcid":"https://orcid.org/0000-0003-2197-2362","observed_orcids":["https://orcid.org/0000-0003-2197-2362"]},"institutions":[{"id":"https://openalex.org/I156983542","display_name":"Jordan University of Science and Technology","ror":"https://ror.org/03y8mtb59","country_code":"JO","type":"education","lineage":["https://openalex.org/I156983542"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Shrooq Alamoush","raw_affiliation_strings":["Dept. of Civil Engineering, Jordan University of Science and Technology, Irbid, 22110, Jordan"],"raw_orcid":"https://orcid.org/0000-0003-2197-2362","affiliations":[{"raw_affiliation_string":"Dept. of Civil Engineering, Jordan University of Science and Technology, Irbid, 22110, Jordan","institution_ids":["https://openalex.org/I156983542"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077408419","display_name":"Motasem M. Darwish","orcid":"https://orcid.org/0000-0002-4986-8279","observed_orcids":["https://orcid.org/0000-0002-4986-8279"]},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]},{"id":"https://openalex.org/I91633459","display_name":"Middle East University","ror":"https://ror.org/059bgad73","country_code":"JO","type":"education","lineage":["https://openalex.org/I91633459"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Motasem M. Darwish","raw_affiliation_strings":["Applied Science Research Center, Applied Science Private University, Amman, 11435, Jordan","Faculty of Engineering, Middle East University, Amman, 11831, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-4986-8279","affiliations":[{"raw_affiliation_string":"Applied Science Research Center, Applied Science Private University, Amman, 11435, Jordan","institution_ids":["https://openalex.org/I146367977"]},{"raw_affiliation_string":"Faculty of Engineering, Middle East University, Amman, 11831, Jordan","institution_ids":["https://openalex.org/I91633459"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5077408419"],"corresponding_institution_ids":["https://openalex.org/I146367977","https://openalex.org/I91633459"],"apc_list":{"value":1800,"currency":"USD","value_usd":1800},"apc_paid":{"value":1800,"currency":"USD","value_usd":1800},"fwci":2.0144,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.83609854,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"28","issue":"8","first_page":"3506","last_page":"3519"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bus-rapid-transit","display_name":"bus rapid transit","score":0.9070000052452087},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8899999856948853},{"id":"https://openalex.org/keywords/user-perception","display_name":"user perception","score":0.8600000143051147},{"id":"https://openalex.org/keywords/perceived-safety","display_name":"perceived safety","score":0.671999990940094},{"id":"https://openalex.org/keywords/accessibility-transport-and-spatial-geography","display_name":"accessibility (transport and spatial geography)","score":0.8100000023841858},{"id":"https://openalex.org/keywords/operational-quality","display_name":"operational quality","score":0.7300000190734863},{"id":"https://openalex.org/keywords/service-frequency","display_name":"service frequency","score":0.5720000267028809},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.4620000123977661}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.8906829357147217},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6955161690711975},{"id":"https://openalex.org/C132480984","wikidata":"https://www.wikidata.org/wiki/Q2034239","display_name":"Goodness of fit","level":2,"score":0.5855043530464172},{"id":"https://openalex.org/C2779697334","wikidata":"https://www.wikidata.org/wiki/Q2878855","display_name":"Bus rapid transit","level":3,"score":0.5825958847999573},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4840644896030426},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.45149514079093933},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.4513000547885895},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.44647538661956787},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4168757200241089},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.382224977016449},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.3729422390460968},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.299578458070755},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22284823656082153},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.207461416721344},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1876889169216156},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17334997653961182},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.08490028977394104},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12205-024-0175-8","doi":"https://doi.org/10.1007/s12205-024-0175-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12205-024-0175-8","pdf_url":null,"source":{"id":"https://openalex.org/S109054653","display_name":"KSCE Journal of Civil Engineering","issn_l":"1226-7988","issn":["1226-7988","1976-3808"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-d","jufo-1","kci-registered","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"KSCE Journal of Civil Engineering","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1007/s12205-024-0175-8","doi":"https://doi.org/10.1007/s12205-024-0175-8","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12205-024-0175-8","pdf_url":null,"source":{"id":"https://openalex.org/S109054653","display_name":"KSCE Journal of Civil Engineering","issn_l":"1226-7988","issn":["1226-7988","1976-3808"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-d","jufo-1","kci-registered","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"KSCE Journal of Civil Engineering","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.8787999749183655},{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4943999946117401},{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.428600013256073}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W1521906628","https://openalex.org/W1563437322","https://openalex.org/W1943194868","https://openalex.org/W1965085721","https://openalex.org/W1967564341","https://openalex.org/W1980540806","https://openalex.org/W1992193527","https://openalex.org/W1994415176","https://openalex.org/W2018591888","https://openalex.org/W2021025596","https://openalex.org/W2024509488","https://openalex.org/W2028536332","https://openalex.org/W2028778474","https://openalex.org/W2030062576","https://openalex.org/W2032438745","https://openalex.org/W2041200500","https://openalex.org/W2056292725","https://openalex.org/W2073345837","https://openalex.org/W2079817714","https://openalex.org/W2080833703","https://openalex.org/W2103318094","https://openalex.org/W2111590791","https://openalex.org/W2121163795","https://openalex.org/W2122463941","https://openalex.org/W2125794993","https://openalex.org/W2132980656","https://openalex.org/W2137970883","https://openalex.org/W2150238205","https://openalex.org/W2168885458","https://openalex.org/W2333954233","https://openalex.org/W2481848850","https://openalex.org/W2510848400","https://openalex.org/W2767912040","https://openalex.org/W2789597239","https://openalex.org/W2790519498","https://openalex.org/W2804052739","https://openalex.org/W2899073001","https://openalex.org/W2911318922","https://openalex.org/W2944756286","https://openalex.org/W2944878250","https://openalex.org/W2952768367","https://openalex.org/W2999335296","https://openalex.org/W3106366085","https://openalex.org/W3135934091","https://openalex.org/W3137735578","https://openalex.org/W3183645484","https://openalex.org/W3200854492","https://openalex.org/W3209631175","https://openalex.org/W4299927410","https://openalex.org/W4312361408"],"related_works":["https://openalex.org/W4399175183","https://openalex.org/W2510848400","https://openalex.org/W7223272690","https://openalex.org/W7140227569","https://openalex.org/W7125648731","https://openalex.org/W7106243852","https://openalex.org/W2899073001","https://openalex.org/W4366492318","https://openalex.org/W6886057886","https://openalex.org/W2080833703"],"abstract_inverted_index":{"This":[0],"study":[1],"aimed":[2],"to":[3,44,76,181,252],"assess":[4,82],"the":[5,21,78,83,86,90,95,105,108,123,144,165,168,182,225,231,237,243,250],"quality":[6,93,106,166,228],"of":[7,32,55,94,104,107,146,167,236,246],"Bus":[8],"Rapid":[9],"Transit":[10],"(BRT)":[11],"service":[12,19,26,133],"in":[13,149],"a":[14,39,101,178,185],"developing":[15],"country,":[16],"implementing":[17],"this":[18],"for":[20,163],"first":[22],"time,":[23],"based":[24],"on":[25,122],"users\u2019":[27],"perception.":[28],"A":[29],"convenience":[30],"sample":[31],"425":[33],"BRT":[34,96,98,170,255],"users":[35,99,226,238],"were":[36],"surveyed":[37],"using":[38,254],"structured":[40],"QR-based":[41,65],"survey.":[42],"Moreover,":[43,115],"avoid":[45],"sampling":[46],"bias":[47],"toward":[48],"any":[49],"specific":[50],"age":[51,244,258],"group":[52,245],"or":[53],"level":[54],"education,":[56],"participants":[57],"who":[58],"had":[59],"limited":[60],"familiarity":[61],"with":[62,110],"filling":[63],"out":[64],"surveys":[66],"received":[67],"individualized":[68],"assistance.":[69],"Structural":[70],"Equation":[71],"Modelling":[72],"(SEM)":[73],"was":[74],"used":[75],"test":[77],"proposed":[79],"model":[80,173],"and":[81,89,117,125,157,159,184,216,260],"relationships":[84],"between":[85],"identified":[87],"factors":[88],"overall":[91],"perceived":[92],"service.":[97,171],"reported":[100,119,131,138],"positive":[102],"perception":[103],"service,":[109],"over":[111,136],"53%":[112],"expressing":[113],"satisfaction.":[114],"63%":[116],"67%":[118],"feeling":[120],"safe":[121],"bus":[124,126,150],"stations,":[127],"respectively.":[128],"Furthermore,":[129,230],"71%":[130],"appropriate":[132],"hours,":[134],"while":[135],"65%":[137],"adequate":[139],"frequency.":[140],"Besides,":[141],"62%":[142],"indicated":[143,155,177],"availability":[145],"services":[147],"(comfortability)":[148],"stations.":[151],"The":[152,172],"SEM":[153],"results":[154,176,232],"accessibility":[156],"operational,":[158],"safety":[160],"are":[161,239],"essential":[162],"predicting":[164],"Amman":[169],"goodness":[174],"fit":[175,180],"good":[179],"data":[183],"reliable":[186],"factor":[187],"loadings,":[188],"where":[189],"\u03c7":[190],"2":[191],"/d.f":[192],"=":[193,200,208,214,220],"3.513,":[194],"Root":[195,203],"Mean":[196,204],"Squared":[197],"Error":[198],"(RMSEA)":[199],"0.079,":[201],"Standardized":[202],"Square":[205],"Residual":[206],"(SRMR)":[207],"0.057,":[209],"Comparative":[210],"Fit":[211],"Index":[212,218],"(CFI)":[213],"0.905,":[215],"Tucker-Lewis":[217],"(TLI)":[219],"0.8.":[221],"These":[222],"findings":[223],"highlighted":[224],"related":[227],"factors.":[229],"showed":[233],"that":[234],"80%":[235],"student":[240],"universities":[241],"within":[242],"18\u201324,":[247],"which":[248],"indicates":[249],"need":[251],"promote":[253],"across":[256],"other":[257],"groups":[259],"sectors.":[261]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":2}],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2024-06-05T00:00:00"}