{"id":"https://openalex.org/W4399282934","doi":"https://doi.org/10.3390/jtaer19020064","title":"Online Review Helpfulness and Information Overload: The Roles of Text, Image, and Video Elements","display_name":"Online Review Helpfulness and Information Overload: The Roles of Text, Image, and Video Elements","publication_year":2024,"publication_date":"2024-05-29","ids":{"openalex":"https://openalex.org/W4399282934","doi":"https://doi.org/10.3390/jtaer19020064"},"language":"en","primary_location":{"id":"doi:10.3390/jtaer19020064","doi":"https://doi.org/10.3390/jtaer19020064","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19020064","pdf_url":"https://www.mdpi.com/0718-1876/19/2/64/pdf?version=1716972909","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","latindex","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/0718-1876/19/2/64/pdf?version=1716972909","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101793318","display_name":"Liang Wang","orcid":"https://orcid.org/0000-0001-8672-0030","observed_orcids":["https://orcid.org/0000-0001-8672-0030"]},"institutions":[{"id":"https://openalex.org/I4210149102","display_name":"Sanya University","ror":"https://ror.org/04fa2qd52","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210149102"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Liang Wang","raw_affiliation_strings":["School of Finance and Economics, University of Sanya, Sanya 572022, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Finance and Economics, University of Sanya, Sanya 572022, China","institution_ids":["https://openalex.org/I4210149102"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020743440","display_name":"Gaofeng Che","orcid":"https://orcid.org/0000-0001-6620-5066","observed_orcids":["https://orcid.org/0000-0001-6620-5066"]},"institutions":[{"id":"https://openalex.org/I75955062","display_name":"Henan Normal University","ror":"https://ror.org/00s13br28","country_code":"CN","type":"education","lineage":["https://openalex.org/I75955062"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Gaofeng Che","raw_affiliation_strings":["College of Computer and Information Engineering, Henan Normal University, Xinxiang 453007, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Computer and Information Engineering, Henan Normal University, Xinxiang 453007, China","institution_ids":["https://openalex.org/I75955062"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101371001","display_name":"Jiantuan Hu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I91125648","display_name":"Wuhan Institute of Technology","ror":"https://ror.org/04jcykh16","country_code":"CN","type":"education","lineage":["https://openalex.org/I91125648"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jiantuan Hu","raw_affiliation_strings":["School of Management, Wuhan Institute of Technology, Wuhan 430205, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Wuhan Institute of Technology, Wuhan 430205, China","institution_ids":["https://openalex.org/I91125648"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100443674","display_name":"Lin Chen","orcid":"https://orcid.org/0000-0001-5345-539X","observed_orcids":["https://orcid.org/0000-0001-5345-539X"]},"institutions":[{"id":"https://openalex.org/I91125648","display_name":"Wuhan Institute of Technology","ror":"https://ror.org/04jcykh16","country_code":"CN","type":"education","lineage":["https://openalex.org/I91125648"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Lin Chen","raw_affiliation_strings":["School of Management, Wuhan Institute of Technology, Wuhan 430205, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Wuhan Institute of Technology, Wuhan 430205, China","institution_ids":["https://openalex.org/I91125648"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5100443674","https://openalex.org/A5101371001"],"corresponding_institution_ids":["https://openalex.org/I91125648"],"apc_list":{"value":1000,"currency":"CHF","value_usd":1137},"apc_paid":{"value":1000,"currency":"CHF","value_usd":1137},"fwci":14.8789,"has_fulltext":true,"cited_by_count":61,"citation_normalized_percentile":{"value":0.99067609,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"19","issue":"2","first_page":"1243","last_page":"1266"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9839000105857849,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9839000105857849,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.010599999688565731,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.9879999756813049},{"id":"https://openalex.org/keywords/review-helpfulness","display_name":"review helpfulness","score":0.9829999804496765},{"id":"https://openalex.org/keywords/information-overload","display_name":"information overload","score":1.0},{"id":"https://openalex.org/keywords/cognitive-overload","display_name":"cognitive overload","score":0.8259999752044678},{"id":"https://openalex.org/keywords/star-ratings","display_name":"star ratings","score":0.8410000205039978},{"id":"https://openalex.org/keywords/experience-goods","display_name":"experience goods","score":0.9150000214576721},{"id":"https://openalex.org/keywords/search-products","display_name":"search products","score":0.9959999918937683},{"id":"https://openalex.org/keywords/purchase-decision","display_name":"purchase decision","score":0.7300000190734863}],"concepts":[{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.8868790864944458},{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.8773860931396484},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6675558090209961},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.4440712630748749},{"id":"https://openalex.org/C115961682","wikidata":"https://www.wikidata.org/wiki/Q860623","display_name":"Image (mathematics)","level":2,"score":0.4148743152618408},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3708742558956146},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.25689664483070374},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.22339212894439697},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11789864301681519}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/jtaer19020064","doi":"https://doi.org/10.3390/jtaer19020064","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19020064","pdf_url":"https://www.mdpi.com/0718-1876/19/2/64/pdf?version=1716972909","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","latindex","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:91abf7143eb54aa883e20750c26f4153","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/91abf7143eb54aa883e20750c26f4153","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research, Vol 19, Iss 2, Pp 1243-1266 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/jtaer19020064","doi":"https://doi.org/10.3390/jtaer19020064","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19020064","pdf_url":"https://www.mdpi.com/0718-1876/19/2/64/pdf?version=1716972909","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","latindex","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[{"id":"https://openalex.org/G4863974330","display_name":null,"funder_award_id":"21YJC630006","funder_id":"https://openalex.org/F4320336573","funder_display_name":"Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China"},{"id":"https://openalex.org/G7528349388","display_name":null,"funder_award_id":"72102171","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321106","display_name":"Ministry of Education of the People's Republic of China","ror":"https://ror.org/01mv9t934"},{"id":"https://openalex.org/F4320327281","display_name":"Jilin Office of Philosophy and Social Science","ror":"https://ror.org/02y7tmn58"},{"id":"https://openalex.org/F4320336573","display_name":"Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China","ror":null}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4399282934.pdf","grobid_xml":"https://content.openalex.org/works/W4399282934.grobid-xml"},"referenced_works_count":64,"referenced_works":["https://openalex.org/W1977404093","https://openalex.org/W2002591263","https://openalex.org/W2015928959","https://openalex.org/W2027680682","https://openalex.org/W2029186508","https://openalex.org/W2031460050","https://openalex.org/W2037090920","https://openalex.org/W2046036800","https://openalex.org/W2046279784","https://openalex.org/W2059641741","https://openalex.org/W2064062304","https://openalex.org/W2068290483","https://openalex.org/W2083680523","https://openalex.org/W2086670988","https://openalex.org/W2096062143","https://openalex.org/W2098173428","https://openalex.org/W2132559268","https://openalex.org/W2137576942","https://openalex.org/W2150040858","https://openalex.org/W2150801344","https://openalex.org/W2168886185","https://openalex.org/W2278526461","https://openalex.org/W2297423322","https://openalex.org/W2519309554","https://openalex.org/W2584561145","https://openalex.org/W2588350879","https://openalex.org/W2735492509","https://openalex.org/W2809815225","https://openalex.org/W2888326933","https://openalex.org/W2901375299","https://openalex.org/W2902421087","https://openalex.org/W2922080240","https://openalex.org/W2940180751","https://openalex.org/W2984184072","https://openalex.org/W3087228565","https://openalex.org/W3119499501","https://openalex.org/W3121829071","https://openalex.org/W3123091093","https://openalex.org/W3125011042","https://openalex.org/W3125756404","https://openalex.org/W3141714916","https://openalex.org/W3190540347","https://openalex.org/W3213413909","https://openalex.org/W4210267777","https://openalex.org/W4213035018","https://openalex.org/W4254376066","https://openalex.org/W4283452568","https://openalex.org/W4283694352","https://openalex.org/W4308501075","https://openalex.org/W4312159358","https://openalex.org/W4315648317","https://openalex.org/W4322746820","https://openalex.org/W4362465228","https://openalex.org/W4371785051","https://openalex.org/W4383742903","https://openalex.org/W4385630229","https://openalex.org/W4387004938","https://openalex.org/W4388961453","https://openalex.org/W4389775282","https://openalex.org/W4390971094","https://openalex.org/W4391977778","https://openalex.org/W4392239442","https://openalex.org/W4394770052","https://openalex.org/W7214214077"],"related_works":["https://openalex.org/W4308501075","https://openalex.org/W2990138948","https://openalex.org/W4412421009","https://openalex.org/W4283586567","https://openalex.org/W2286787313","https://openalex.org/W3094820132","https://openalex.org/W4411242058","https://openalex.org/W4407752265","https://openalex.org/W7160202058","https://openalex.org/W2166232269"],"abstract_inverted_index":{"Online":[0],"reviews":[1,87,136,236,256],"have":[2,171],"become":[3],"an":[4],"important":[5],"source":[6],"of":[7,21,27,56,79,129,163,198,215,228],"information":[8,36,130,143,158,246,258],"for":[9,264],"consumers,":[10],"significantly":[11,118],"influencing":[12],"their":[13,50,74,123],"purchasing":[14],"decisions.":[15,284],"However,":[16,122],"the":[17,25,53,65,77,127,161,196,213,226,252],"abundance":[18],"and":[19,30,38,49,70,73,83,99,102,151,166,205,208,231,245,257,269,277],"variety":[20],"review":[22,47,116,120,176,199,267,273],"formats,":[23,274],"especially":[24],"mix":[26],"text,":[28,68,164,229],"image,":[29,69,165,230],"video":[31,71,167,232],"elements,":[32],"can":[33],"lead":[34],"to":[35,63,107,140,142,157,188,251,271,280],"overload":[37,159,259],"hinder":[39],"effective":[40],"decision-making.":[41],"This":[42],"study":[43],"investigates":[44],"how":[45],"different":[46],"formats":[48,200],"combinations":[51],"affect":[52],"perceived":[54],"helpfulness":[55,78],"reviews.":[57,80,168],"We":[58,81,192,223],"develop":[59],"a":[60,172,238],"comprehensive":[61],"framework":[62],"analyze":[64],"interactions":[66],"between":[67,202],"elements":[72,117,147,179,233],"impact":[75,197],"on":[76,175,254],"collect":[82],"code":[84],"8693":[85],"online":[86,235,255,265],"from":[88],"JingDong":[89],"Mall":[90],"Mallacross":[91],"six":[92],"product":[93,278],"categories,":[94],"including":[95],"both":[96],"experience":[97,203],"products":[98,204],"search":[100,206],"products,":[101,207],"use":[103],"multiple":[104],"regression":[105],"analysis":[106],"test":[108],"our":[109],"hypotheses.":[110],"Our":[111,248],"results":[112],"show":[113],"that":[114,195,209,225],"textual":[115,216],"increase":[119],"helpfulness.":[121,177],"effectiveness":[124],"decreases":[125],"as":[126,149],"amount":[128],"increases,":[131],"indicating":[132],"cognitive":[133],"overload.":[134,247],"Text":[135],"are":[137,180],"more":[138],"prone":[139],"contribute":[141,156],"overload,":[144],"while":[145,260],"visual":[146],"such":[148],"images":[150],"videos":[152],"generally":[153],"do":[154],"not":[155,185],"in":[160,234,241],"coexistence":[162],"Imagery":[169],"components":[170,219],"minimal":[173],"effect":[174],"Video":[178],"relatively":[181],"short,":[182],"which":[183],"may":[184],"be":[186],"sufficient":[187],"convey":[189],"useful":[190],"information.":[191],"also":[193],"find":[194],"varies":[201],"star":[210,275],"ratings":[211],"moderate":[212],"alignment":[214],"or":[217],"imagery":[218],"with":[220],"consumer":[221,243],"expectations.":[222],"conclude":[224],"hybrid":[227],"plays":[237],"crucial":[239],"role":[240],"shaping":[242],"decision-making":[244],"research":[249],"contributes":[250],"literature":[253],"providing":[261],"practical":[262],"implications":[263],"retailers,":[266],"platforms,":[268],"consumers":[270],"optimize":[272],"ratings,":[276],"types":[279],"facilitate":[281],"informed":[282],"purchase":[283]},"counts_by_year":[{"year":2026,"cited_by_count":36},{"year":2025,"cited_by_count":21},{"year":2024,"cited_by_count":4}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2024-06-04T00:00:00"}
