{"id":"https://openalex.org/W4396648256","doi":"https://doi.org/10.37758/annawa.v5i2.774","title":"Strategi Pelayanan Tour Leader Biro Haji dan Umroh Untuk Meningkatkan Reapeat Order Calon Jamaah Pada PT. Impressa Media Wisata","display_name":"Strategi Pelayanan Tour Leader Biro Haji dan Umroh Untuk Meningkatkan Reapeat Order Calon Jamaah Pada PT. Impressa Media Wisata","publication_year":2023,"publication_date":"2023-12-30","ids":{"openalex":"https://openalex.org/W4396648256","doi":"https://doi.org/10.37758/annawa.v5i2.774"},"language":"en","primary_location":{"id":"doi:10.37758/annawa.v5i2.774","doi":"https://doi.org/10.37758/annawa.v5i2.774","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37758/annawa.v5i2.774","pdf_url":null,"source":{"id":"https://openalex.org/S4387281124","display_name":"An-Nawa Jurnal Studi Islam","issn_l":"2684-7922","issn":["2684-7922","2684-9437"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"An-Nawa: Jurnal Studi Islam","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://dx.doi.org/10.37758/annawa.v5i2.774","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Universitas Islam Negeri Prof. K.H. Saefuddin Zuhri Purwokerto Indonesia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4403386656","display_name":"Universitas Islam Negeri Profesor Kiai Haji Saifuddin Zuhri Purwokerto","ror":"https://ror.org/00p61b845","country_code":"ID","type":"education","lineage":["https://openalex.org/I4403386656"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Universitas Islam Negeri Prof. K.H. Saefuddin Zuhri Purwokerto Indonesia","raw_affiliation_strings":["Universitas Islam Negeri Prof. K.H. Saefuddin Zuhri Purwokerto Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Islam Negeri Prof. K.H. Saefuddin Zuhri Purwokerto Indonesia","institution_ids":["https://openalex.org/I4403386656"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5096294336","display_name":"Akhman Rohimat","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4403386656","display_name":"Universitas Islam Negeri Profesor Kiai Haji Saifuddin Zuhri Purwokerto","ror":"https://ror.org/00p61b845","country_code":"ID","type":"education","lineage":["https://openalex.org/I4403386656"]},{"id":"https://openalex.org/I4405274782","display_name":"Institut Agama Islam K.H. Sufyan Tsauri Majenang","ror":"https://ror.org/02b98x877","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274782"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Akhman Rohimat","raw_affiliation_strings":["Universitas Islam Negeri Prof. K.H. Saefuddin Zuhri Purwokerto Indonesia","STAI Sufyan Tsauri Majenang Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Islam Negeri Prof. K.H. Saefuddin Zuhri Purwokerto Indonesia","institution_ids":["https://openalex.org/I4403386656"]},{"raw_affiliation_string":"STAI Sufyan Tsauri Majenang Indonesia","institution_ids":["https://openalex.org/I4405274782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046220789","display_name":"Bayu Sudrajat","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405274782","display_name":"Institut Agama Islam K.H. Sufyan Tsauri Majenang","ror":"https://ror.org/02b98x877","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274782"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Bayu Sudrajat","raw_affiliation_strings":["STAI Sufyan Tsauri Majenang Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STAI Sufyan Tsauri Majenang Indonesia","institution_ids":["https://openalex.org/I4405274782"]}]},{"author_position":"last","author":{"id":null,"display_name":"STAI Sufyan Tsauri Majenang Indonesia","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"STAI Sufyan Tsauri Majenang Indonesia","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.0452,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.90729199,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":"5","issue":"2","first_page":"149","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12798","display_name":"Religious Tourism and Spaces","score":0.42239999771118164,"subfield":{"id":"https://openalex.org/subfields/3305","display_name":"Geography, Planning and Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12798","display_name":"Religious Tourism and Spaces","score":0.42239999771118164,"subfield":{"id":"https://openalex.org/subfields/3305","display_name":"Geography, Planning and Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.33640000224113464,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.10779999941587448,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hajj-and-umrah-travel-agencies","display_name":"hajj and umrah travel agencies","score":0.7599999904632568},{"id":"https://openalex.org/keywords/repeat-orders","display_name":"repeat orders","score":0.7440000176429749},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7480000257492065},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7940000295639038},{"id":"https://openalex.org/keywords/pilgrimage-experience","display_name":"pilgrimage experience","score":0.6100000143051147},{"id":"https://openalex.org/keywords/professional-attitudes","display_name":"professional attitudes","score":0.675000011920929},{"id":"https://openalex.org/keywords/time-discipline","display_name":"time discipline","score":0.8169999718666077}],"concepts":[{"id":"https://openalex.org/C2781009399","wikidata":"https://www.wikidata.org/wiki/Q234915","display_name":"Hajj","level":3,"score":0.8756670951843262},{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.5792993307113647},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.5423378348350525},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5295910239219666},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4598551392555237},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4314204454421997},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4084802269935608},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.40466710925102234},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3806944191455841},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3750683069229126},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2840726375579834},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2764861583709717},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.19976696372032166},{"id":"https://openalex.org/C4445939","wikidata":"https://www.wikidata.org/wiki/Q432","display_name":"Islam","level":2,"score":0.11630967259407043},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37758/annawa.v5i2.774","doi":"https://doi.org/10.37758/annawa.v5i2.774","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37758/annawa.v5i2.774","pdf_url":null,"source":{"id":"https://openalex.org/S4387281124","display_name":"An-Nawa Jurnal Studi Islam","issn_l":"2684-7922","issn":["2684-7922","2684-9437"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"An-Nawa: Jurnal Studi Islam","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37758/annawa.v5i2.774","doi":"https://doi.org/10.37758/annawa.v5i2.774","is_oa":true,"landing_page_url":"http://dx.doi.org/10.37758/annawa.v5i2.774","pdf_url":null,"source":{"id":"https://openalex.org/S4387281124","display_name":"An-Nawa Jurnal Studi Islam","issn_l":"2684-7922","issn":["2684-7922","2684-9437"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"An-Nawa: Jurnal Studi Islam","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W2343436203","https://openalex.org/W2662778393","https://openalex.org/W2909925600","https://openalex.org/W2946153186","https://openalex.org/W3082062908","https://openalex.org/W4378611837"],"related_works":["https://openalex.org/W7216174134","https://openalex.org/W7169727698","https://openalex.org/W4378611837","https://openalex.org/W4391270555","https://openalex.org/W7215986901","https://openalex.org/W7216102168","https://openalex.org/W7216065414","https://openalex.org/W7052561857","https://openalex.org/W2944019730","https://openalex.org/W7161986258"],"abstract_inverted_index":{"The":[0,72,95,149],"role":[1],"of":[2,26,34,47,84,92,100,165],"a":[3,16,77,124,138,143,178],"tour":[4,48,85,101,130,157],"leader":[5,102,158],"is":[6,76,136],"crucial":[7],"in":[8,55,65,141,185],"serving":[9],"Umrah":[10,35,69],"and":[11,29,36,68,82,112,133,168,183],"Hajj":[12,37,67],"pilgrims,":[13],"acting":[14],"as":[15,87,89,115],"spiritual":[17],"guide":[18],"for":[19,146,180],"them.":[20],"They":[21],"must":[22],"possess":[23],"in-depth":[24],"knowledge":[25],"the":[27,32,44,66,116,129,163,186],"procedures":[28],"rules":[30],"governing":[31],"performance":[33],"rituals.":[38],"This":[39],"research":[40,73,96],"aims":[41],"to":[42,58],"analyze":[43],"service":[45,103,125],"strategies":[46,154],"leaders":[49],"at":[50],"PT.":[51,119],"Impressa":[52,120,174],"Media":[53,121,175],"Wisata":[54,122],"an":[56,90],"effort":[57],"enhance":[59],"repeat":[60,171],"orders":[61],"from":[62],"prospective":[63,147],"pilgrims":[64,167],"travel":[70],"industry.":[71,188],"methodology":[74],"employed":[75],"qualitative":[78],"approach":[79],"involving":[80],"interviews":[81],"observations":[83],"leaders,":[86],"well":[88],"analysis":[91],"relevant":[93],"documents.":[94],"results":[97],"highlight":[98],"indicators":[99],"quality,":[104],"including":[105],"professional":[106],"attitude,":[107],"up-to-date":[108],"information,":[109],"managerial":[110],"ability,":[111],"time":[113],"discipline":[114],"main":[117],"focus.":[118],"implements":[123],"strategy":[126],"that":[127,152],"emphasizes":[128],"leader's":[131],"patience":[132],"friendliness,":[134],"which":[135],"considered":[137],"key":[139],"element":[140],"creating":[142],"positive":[144,156],"experience":[145],"pilgrims.":[148],"evaluation":[150],"shows":[151],"aligning":[153],"with":[155],"characteristics":[159],"can":[160],"significantly":[161],"increase":[162],"satisfaction":[164],"potential":[166],"strengthen":[169],"PT's":[170],"order":[172],"potential.":[173],"Wisata,":[176],"provides":[177],"foundation":[179],"increasing":[181],"effectiveness":[182],"attractiveness":[184],"tourism":[187]},"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2024-05-05T00:00:00"}